All reviews

Rating Breakdown

  • 5
    73% (64 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    22% (19 ratings)

Reviews with Text

  • 98% (86)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 14, 2017

My customers love this! Talk to me at any time and get advice on products, great app

Using app

3 months

Total reviews

8

Average rating

4.9

Developer Reply

Hi Best Home Rugs, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you love our product and find it useful for communicating with your customers. We appreciate the feedback and thank you for the continued support of our product. We value your feedback and will continue to provide excellent customer support to all our users. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

June 7, 2017

Impossible to fault it. Works really well and looks really great. We were using Zendesk but tawk.to is easily a match for it (much cheaper too) and much easy to integrate in Shopify.

Using app

About 1 month

Total reviews

13

Average rating

3.6

Developer Reply

Hi Playblue, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate your feedback and are happy to know that you find great value in using our app. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

May 26, 2017

We love tawk! Very user friendly and looks great on the site. Highly recommended! Thankyou! Beserk xxx www.beserk.com.au

Store

Beserk

Using app

2 months

Total reviews

18

Average rating

5.0

Developer Reply

Hi Beserk, Thank you for choosing tawk.to and for recommending tawk.to to the community! We are happy to know that you love our product and that it looks great on your site! If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

May 6, 2017

Amazing free app! I was considering this and intercom. The difference was $0/mth to $53/mth, respectively. I spent a few hours going through Intercom and their feature just to make sure if it justify paying $53/mth over something that Tawk is offering free. Personally, Tawk did an amazing job with their live chat app. I can't express how impress I am with the MacOS and iPhone Apps that comes with it. Very impressive. Live monitoring of audience and where they visit and such. I seriously have no idea how they did such well-featured app without charging a cent. As a thank you providing such a great app for free, I took the (optional) pay feature to remove their branding for $9/mth. Thank you guys!!

Using app

Over 1 year

Total reviews

26

Average rating

4.9

Developer Reply

Hi Sin Chew Optics, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you find great value in using our app. The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

April 15, 2017

Needless to say Tawk is by now the most popular chat agent . If only they could have small fee and an option to remove the logo , it would one chat agent to rule them all .

Using app

10 months

Total reviews

3

Average rating

4.7

Developer Reply

Hi Theskinmantra2, Thank you for choosing tawk.to and for giving us a 5-star review! We have reached our 5-million-user mark and we thank you for it making happen! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

July 29, 2020

Excellent app, especially for free. Provides enough customisable options and a reliable server for chats. Would highly recommend. View our talk.to integration @ www.blackowlgps.com.au

Using app

Over 3 years

Total reviews

6

Average rating

4.7

Developer Reply

Hi Blackowl Gps, Thank you for supporting tawk.to and for recommending us to others! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your tawk.to widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

Feb. 24, 2017

WoW! I can't believe this awesome app is FREE!!! This is a must have app on your store, i'm still shocked that it's FREE!

Using app

About 2 hours

Total reviews

6

Average rating

5.0

Developer Reply

Hi Eco Matcha, Thank you for choosing tawk.to and for giving us an amazing review! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have reached our 5-million-user mark and we thank you for it making happen! If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

Feb. 15, 2017

OMG Is this really free? Seriously? Many many awesome features - thanks. Lots of customize options - and instant support!!! Was using chatra and loved their free trial, but just couldn't pay almost $200/year for all those fun extra options in a chat app. This has the same (if not more) features and its FREE (no trial - just FREE) - the best point of all!!! Thanks a million!!!

Using app

About 3 hours

Total reviews

7

Average rating

4.4

Developer Reply

Hi Ce Institute, Thank you for choosing tawk.to and for loving our product! Yes, the tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. We have just released a major update to our widget! See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Jan. 27, 2017

Great app with options to custom the widget (colors etc...) and support different languages (french, spanish and much more), push notifications on desktop and mobile. JUST PERFECT guys :)

Using app

29 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Appsystem, Thank you for choosing tawk.to and for giving us an amazing review! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards Here is the list of languages currently available for the widget: Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. You can also create custom widgets and modify them to any language you like: https://help.tawk.to/article/changing-greetings-on-your-widget You can help us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app > https://crowdin.com/project/tawk-android 3. iOS app > https://crowdin.com/project/tawk-ios If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

Jan. 23, 2017

One of the best apps in the app store, and the best part is that comes for free. Thumbs up

Using app

5 months

Total reviews

12

Average rating

5.0

Developer Reply

Hi Amdivetest, Thank you for that thumbs up and for finding our app to be the best in the market! The tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

Dec. 21, 2016

Fantastic app, just waht we were looking for. www.pharmacy4life.co.uk

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Pharmacy4life, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you love our product and find it a perfect match for your business. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

Dec. 21, 2016

This is Wonderful app ever in shopify market and can support to dashboard chat history, monitoring even mobile app support 100% Satisfied

Using app

26 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ducati Home Automation, Thank you for giving tawk.to a 5-star review! We are happy to know that you are 100% satisfied with our product! You can monitor you visitors’ activity, check chat history and answer incoming chats in a single Dashboard using your computer or mobile device. We value your feedback and will continue to provide excellent customer support to all our users. If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

Nov. 3, 2016

This is a great app. I wasted a week trying another app that has fees associated with it. The other app was unstable. I'm a developer and I recognize quality when I see it. Tawk.to is a polished app. It's easy to install, and does what it's supposed to do. They are clearly listening to their users. You can't go wrong with this app. Have additional questions about it? Go to our store and ping me. I'd be happy to chat with the first dozen people who do that. After that, I've got to get back to work! :-)

Using app

About 2 hours

Total reviews

4

Average rating

4.0

Developer Reply

Hi Fieldtestedsystems, Thank you for choosing tawk.to and for giving us an amazing review! We appreciate your support and happy to hear this feedback from a developer's perspective. Our tawk.to app will always be free! Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Oct. 15, 2016

It might be the best app we have. Those chat app are never easy to use and complete enough... it's not an easy job and they did it perfectly. check out on my store http://www.entornobano.com

Using app

24 days

Total reviews

8

Average rating

5.0

Developer Reply

Hi Entorno Bano, Thank you for choosing tawk.to and for giving us an amazing review! We are happy to know you find our app the best in the market and that we made the installation process easy for you. We value your feedback and will continue to provide excellent customer support to all our users. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Oct. 11, 2016

Awesome app! It's so informative and addictive! Really love all the stats and watching visitors to our site, the chat function is a lifesaver and has helped boost sales! Come check out www.keepemquiet.com for kids travel (and subscription) gift packs, happy kids = happy travels!

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi Keepemquiet, Thank you for supporting tawk.to and for recommending us to others! We are happy to know that our widget helped convert sales for your business. Our Monitoring feature shows real-time activities of visitors. You can view the navigation activity of visitors with chat history. If you wish to proactively reach out to your visitors, you can start a chat by selecting a visitor profile in the Monitoring section of the Dashboard. Then simply click the Join button in the chat window to start a chat. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Sept. 23, 2016

Great app, every business needs this. It has been the difference between booking a Wedding or Proposal or not. Hawaii is very competitive and our clients LOVE the LIVE chat feature.

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Hawaii Weddings, Thank you for choosing tawk.to and for recommending us to others! We are happy to know that your clients love our widget! Our tawk.to app lets you answer chats via web browser, desktop and mobile apps. To download the app, visit the links below: -Windows App: https://www.tawk.to/tawk-to-for-windows/ -Mac App: https://www.tawk.to/download-the-tawk-to-mac-osx/ -iOS app: https://apps.apple.com/app/tawk-to/id907458277 -Android app: https://play.google.com/store/apps/details?id=to.tawk.android If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

Aug. 22, 2016

A very solid chat program. It offers a lot of functionality and customization that some it the other pay programs don't. We are very happy with this!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Home And Timber, Thank you for choosing our app after trying the other live chat apps in the market! We are happy to know that you find the functionality of our product useful to your website. Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

July 27, 2016

So glad I found this app... I was really hesitant to add live chat to my site, as I was nervous to how it would incorporate into my life and work. This app was incredibly easy to install, works great and has great functionality. I'm able to schedule the live chat to be available during only certain hours (so that it won't wake me when I'm sleeping at night!) and I can even choose to hide it from visitors during that time or give them the opportunity to "leave a message", but show that I am offline. The analytics and monitoring it provides is excellent and I have no complaints after having it installed for a few days. Really thankful and surprised that an app with such great functionality is committed to providing such a great free service.

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Nebraskabison, Thank you for choosing tawk.to and for giving us an amazing review! We are happy to know that you love our product and find value of it's features. The Scheduler allows you to manage the operating days and times of the chat widget. It will automatically switch your widget offline according to your schedule, so you never have to worry about forgetting to log out of your account. It works in tandem with your agents, if there are no agents online when your widget is scheduled to be online, the widget will instead stay offline. Related link: https://help.tawk.to/article/using-the-widget-scheduler Our Monitoring feature shows real-time visitor activities. If your visitor has a chat history, you can also view their navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

July 2, 2016

Lovely app....keeps us going @anokherang every day....easy and simple to use and very effective...no limitations on number of simultaneous chats and that also from a free app ...would have given more stars if there was such an option available ! Ruchi www.anokherang.com

Using app

18 days

Total reviews

7

Average rating

5.0

Developer Reply

Hi Ruchi, Thank you for choosing tawk.to and for giving us an amazing review! We appreciate your feedback and are happy to know that you find our widget effective in managing your customers. The tawk.to app will always be free! We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases! Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

June 15, 2016

I cannot believed that this is a free apps!

Using app

About 10 hours

Total reviews

9

Average rating

5.0

Developer Reply

Hi Alexs Cycle, Thank you for choosing tawk.to and for sharing your review with the community! The tawk.to app will always be free! We give you unlimited chats, agents, shortcuts, tickets and Knowledge Bases! Ultimately, we believe you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.