tawk.to Live Chat
tawk.to Live Chat App for your Shopify Store
Rating
3.8
feedback
237
chart
#1,189
All reviews
Rating Breakdown
Aug. 26, 2018
Love it love it love it! Can talk to my customers anywhere, on the go and can add agents in future - still for free!
Hi Fabolista, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and that it made it convenient for you to answer chats anywhere using your mobile device. Our tawk.to mobile apps are available on both Android and iOS devices. For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Aug. 22, 2018
Great app! Easy to install and use with both web, phone and windows based clients.
Hi Australian Jet Ski Parts, Thank you for choosing tawk.to and for sharing your review with the community! Our tawk.to app can easily be accessed via web browser, desktop and mobile apps. Check out the links below to download the app: Windows App: https://www.tawk.to/tawk-to-for-windows/ MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/ iOS app: https://apps.apple.com/app/tawk-to/id907458277 Android app: https://play.google.com/store/apps/details?id=to.tawk.android If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
Aug. 17, 2018
Definitely a staple in my Shopify store. Highly recommended!
Hi Go Bloom Glow, Thank you for supporting tawk.to and for recommending the app to the community! Great news! We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ This new update will give a new look to your widget. Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Aug. 13, 2018
HIGHLY RECOMMENDED. I love this interface! Please keep it free :)
Hi The Cbd Corner Store, Thank you for choosing tawk.to and for giving us a 5-star review! We will keep it Free - forever! This year we mark another milestone as we have reached 5 million users. We hope you have seen success using our products. We will continue to provide excellent customer support to all our users. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Aug. 7, 2018
Setup was standard and easy. The tawk.to dashboard from the Shopify App screen is fine, especially with it being so sophisticated. It gives desktop notifications with an old telephone sound to get your attention, We previously used an email notification when customers have asked a question in the live chat of the website. So far everything looks good and working well. I am hoping this App can be a permanent replacement for our Live Chat function that was previously done with a Facebook integration. Thank you!
Hi Civilstock, Thank you for supporting tawk.to and for sharing your review in the community! Our Facebook integrations are already on our future roadmap. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
July 29, 2018
Bu uygulama müşteri ile iletişim kurmak için mükemmel bir yol
Hi Yonextt, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful for communicating with your customer. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
July 27, 2018
Great at first. It was free for me and easy to customize. The problem is the site doesn't notify me anymore when a chat comes through. I've missed several chats because it failed to notify me.
Hi Siloe, Thank you for choosing tawk.to and for sharing your challenge here. The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site. Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made. These are some common causes of slow web page loading: Slow or interrupted internet connection Browser or operating system updates needed Multiple redirects Conflicting browser extensions (check for ad blockers and site blockers) Malware Hardware/storage limitations Background apps We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly. I hope this addresses your concern. We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
July 26, 2018
%100 Free, sound good!. I like this app very useful.
Hi Pierre Cardin Home, Thank you for giving tawk.to a 5-star review! We are still and always be FREE! We appreciate the feedback and we thank you for the continued support of our product. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min
July 23, 2018
Great app! lots of functionality and easy to install, customize and use I installed it on our online English learning site, and it worked right out of the box.
Hi Hellix, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and find it easy to install on your English learning website. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
July 21, 2018
Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!
Hi Gift Moments, Thank you for supporting tawk.to and for sharing your review in the community! We appreciate the kind words and continued support throughout the years. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
July 16, 2018
Great app, this lets us to communicate with our customers straight in our website.
Hi Testikauppa1212, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful in communicating with your customers. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
June 17, 2018
Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use. https://www.kinkytoy.shop https://www.kinkytoy.store
Hi Kinkytoy Shop Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our chat widget easy to use and highly affordable! We value your feedback and will continue to provide excellent customer support to all our users. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.
June 6, 2018
They say its free!!! THAT IS NOT TRUE
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
June 2, 2018
I have been using this application for several months now and it has worked perfectly for me. the support is very good and timely. www.estrato8.com
Hi Estrato8, Thank you for supporting tawk.to and for sharing your review with the community. We appreciate the feedback and we thank you for the continued support of our product. We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have other questions, require assistance, or just want to talk to someone at tawk.to.
May 21, 2018
good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.
Hi Pet Globes, Thank you for choosing tawk.to and for sharing your challenge here. If you are having issues with getting notifications, visit this article to find out more: https://help.tawk.to/article/why-am-i-not-getting-notifications To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links: 1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
May 17, 2018
looks impressive so far ill will give full try before full 5 ,, ill be back (Arnold's voice)
Hi Originalgadget, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate the kind words and we thank you for the continued support of our product. We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.
May 14, 2018
NOT FREE. While setting up the app, right at the end it makes you pay 12 or 15 dollars
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
May 1, 2018
Fantastic app! Easy to install and easy to use
Hi Artico Pty Ltd, Thank you for choosing tawk.to and for giving us 5-star review! We are happy to know that you love our product and find it easy to install. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
April 30, 2018
Extremely deceptive. Not free! Immediately asks me to choose $12 or $15 monthly fee before you can set up the app. Buyer beware!!
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
April 28, 2018
Really nice app. We are using it for quite some time and it helped us to communicate with our customers.
Hi Outletjeans, Thank you very much for taking the time to write us this review and for sharing it with the community! We are happy to know that you love our product and are satisfied with our services. If you need help, We have a 24/7 support line that you can contact for any pressing matters. Our live agents are always available to assist you. Alternatively, you can email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.