All reviews

Rating Breakdown

  • 5
    78% (183 ratings)
  • 4
    5% (11 ratings)
  • 3
    2% (5 ratings)
  • 2
    3% (6 ratings)
  • 1
    12% (29 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 13, 2018

HIGHLY RECOMMENDED. I love this interface! Please keep it free :)

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi The Cbd Corner Store, Thank you for choosing tawk.to and for giving us a 5-star review! We will keep it Free - forever! This year we mark another milestone as we have reached 5 million users. We hope you have seen success using our products. We will continue to provide excellent customer support to all our users. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

Aug. 7, 2018

Setup was standard and easy. The tawk.to dashboard from the Shopify App screen is fine, especially with it being so sophisticated. It gives desktop notifications with an old telephone sound to get your attention, We previously used an email notification when customers have asked a question in the live chat of the website. So far everything looks good and working well. I am hoping this App can be a permanent replacement for our Live Chat function that was previously done with a Facebook integration. Thank you!

Using app

3 months

Total reviews

10

Average rating

5.0

Developer Reply

Hi Civilstock, Thank you for supporting tawk.to and for sharing your review in the community! Our Facebook integrations are already on our future roadmap. We will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

July 29, 2018

Bu uygulama müşteri ile iletişim kurmak için mükemmel bir yol

Store

Yonextt

Using app

25 days

Total reviews

11

Average rating

5.0

Developer Reply

Hi Yonextt, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful for communicating with your customer. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

2 / 5 Share

July 27, 2018

Great at first. It was free for me and easy to customize. The problem is the site doesn't notify me anymore when a chat comes through. I've missed several chats because it failed to notify me.

Store

Siloe

Using app

About 1 year

Total reviews

4

Average rating

4.3

Developer Reply

Hi Siloe, Thank you for choosing tawk.to and for sharing your challenge here. The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site. Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made. These are some common causes of slow web page loading: Slow or interrupted internet connection Browser or operating system updates needed Multiple redirects Conflicting browser extensions (check for ad blockers and site blockers) Malware Hardware/storage limitations Background apps We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly. I hope this addresses your concern. We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

July 26, 2018

%100 Free, sound good!. I like this app very useful.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Pierre Cardin Home, Thank you for giving tawk.to a 5-star review! We are still and always be FREE! We appreciate the feedback and we thank you for the continued support of our product. If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min

5 / 5 Share

July 23, 2018

Great app! lots of functionality and easy to install, customize and use I installed it on our online English learning site, and it worked right out of the box.

Store

Hellix

Using app

Over 2 years

Total reviews

3

Average rating

4.3

Developer Reply

Hi Hellix, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and find it easy to install on your English learning website. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

July 21, 2018

Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!

Using app

Over 2 years

Total reviews

45

Average rating

3.8

Developer Reply

Hi Gift Moments, Thank you for supporting tawk.to and for sharing your review in the community! We appreciate the kind words and continued support throughout the years. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

July 16, 2018

Great app, this lets us to communicate with our customers straight in our website.

Using app

14 days

Total reviews

7

Average rating

5.0

Developer Reply

Hi Testikauppa1212, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful in communicating with your customers. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

June 17, 2018

Great app works as it claims. What set s this app apart is the lower price point and how easy it is to use. https://www.kinkytoy.shop https://www.kinkytoy.store

Using app

About 1 month

Total reviews

13

Average rating

4.8

Developer Reply

Hi Kinkytoy Shop Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our chat widget easy to use and highly affordable! We value your feedback and will continue to provide excellent customer support to all our users. If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

1 / 5 Share

June 6, 2018

They say its free!!! THAT IS NOT TRUE

Using app

About 3 years

Total reviews

1

Average rating

1.0

Developer Reply

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

5 / 5 Share

June 2, 2018

I have been using this application for several months now and it has worked perfectly for me. the support is very good and timely. www.estrato8.com

Using app

About 2 months

Total reviews

7

Average rating

3.6

Developer Reply

Hi Estrato8, Thank you for supporting tawk.to and for sharing your review with the community. We appreciate the feedback and we thank you for the continued support of our product. We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have other questions, require assistance, or just want to talk to someone at tawk.to.

4 / 5 Share

May 21, 2018

good app to talk to customer. sometimes it glitches and i do not get a notification but just gotta re-start the app. should be fixed, but works well otherwise.

Using app

10 months

Total reviews

10

Average rating

4.6

Developer Reply

Hi Pet Globes, Thank you for choosing tawk.to and for sharing your challenge here. If you are having issues with getting notifications, visit this article to find out more: https://help.tawk.to/article/why-am-i-not-getting-notifications To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links: 1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios 2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

4 / 5 Share

May 17, 2018

looks impressive so far ill will give full try before full 5 ,, ill be back (Arnold's voice)

Using app

6 days

Total reviews

9

Average rating

4.9

Developer Reply

Hi Originalgadget, Thank you for choosing tawk.to and for sharing your review with the community! We appreciate the kind words and we thank you for the continued support of our product. We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.

1 / 5 Share

May 14, 2018

NOT FREE. While setting up the app, right at the end it makes you pay 12 or 15 dollars

Using app

4 minutes

Total reviews

1

Average rating

1.0

Developer Reply

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

5 / 5 Share

May 1, 2018

Fantastic app! Easy to install and easy to use

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Artico Pty Ltd, Thank you for choosing tawk.to and for giving us 5-star review! We are happy to know that you love our product and find it easy to install. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

1 / 5 Share

April 30, 2018

Extremely deceptive. Not free! Immediately asks me to choose $12 or $15 monthly fee before you can set up the app. Buyer beware!!

Using app

6 minutes

Total reviews

4

Average rating

3.0

Developer Reply

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget. You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

4 / 5 Share

April 28, 2018

Really nice app. We are using it for quite some time and it helped us to communicate with our customers.

Using app

Over 3 years

Total reviews

5

Average rating

4.6

Developer Reply

Hi Outletjeans, Thank you very much for taking the time to write us this review and for sharing it with the community! We are happy to know that you love our product and are satisfied with our services. If you need help, We have a 24/7 support line that you can contact for any pressing matters. Our live agents are always available to assist you. Alternatively, you can email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

April 25, 2018

Fantastic app. Provides better functionality than some paid live chat apps.

Using app

9 months

Total reviews

13

Average rating

4.7

Developer Reply

Hi Robautic, Thank you for giving tawk.to a 5-star review! We are happy to know that you love our product and find it useful for communicating with your customer. Recommended by other users here in the community, tawk.to is the most widely used chat application in the planet. We have reached our 5-million-user mark and we thank you for it making happen! The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to Widget and Support Emails. It also lets you use your own domain for sending out support emails. Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

5 / 5 Share

April 23, 2018

We've been using this app for about a week now, and it's already made such a huge impact on our business. Compared to our last free app that would only work through the customer's facebook messenger, we would have maybe 2 people message us a month. This one we have been getting several messages each day. The customization is great, and the monitoring options - WOW. I'm sure we have just started to scrape the surface of their features, but so far it's been amazing. So many features for a free app, it's just wonderful. Thanks Tawk.to keep it up!

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Jpsm Sales Marketing Group Inc, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and that our widget generated more engagement on your website. Our Monitoring feature shows real-time activities of visitors. You can view detailed information on your visitor's activity by selecting the monitoring tab along the left side of the dashboard. At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on the site, how many times they've visited the site and how many previous times they've engaged in chat. To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

5 / 5 Share

April 23, 2018

Easy to use and it helps a lot in managing visitors and engaging with them.

Using app

Almost 5 years

Total reviews

17

Average rating

5.0

Developer Reply

Hi Cisco Net Global, Thank you for supporting tawk.to and for sharing your review with the community! We are happy to know that you find our widget easy to install and that it has helped in engaging your customers. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.