tawk.to Live Chat

Hi dog4shine, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our chat widget easy to install and you are satisfied with our product and services. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi memepets, This is Sienna from tawk.to. Thank you for reaching out. We do apologize for the challenges you experienced with our support team. In some circumstances, it’s necessary to escalate cases to find answers and additional time is needed to revert back to you. To check the status of your ticket and your refund request, I will need the following details: 1. Property ID/website: 2. Ticket ID: 4. Add-on Subscription: 3. Email: 4. Contact Number (with area code): Kindly reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.

Hi My Fifth Avenue, Thank you for choosing tawk.to and for sharing your challenges here. We are continuing to develop our User Interface and will post updates once new changes have been implemented. We have just released a major update to our widget. See our latest release here: https://www.tawk.to/category/updates/ Our Widget Cards allow you to personalize the content of your widget. You can add any kind of content to your widget, including videos, images and a knowledge base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store. For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android 2. To make changes to how your widget acts on your site on your Android device: https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 2. To make changes to how your widget acts on your site on your iOS device: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios To send an automated message when a visitor lands on your website, we have our default Basic Site Notification Trigger. This Trigger will automatically fire a message to all pages of your website (both main and sub-pages) when a visitor is active on your site and does not initiate a chat within the first 30 seconds. You can also create an Advanced Trigger to fire a second message if your visitor is still on the page after a time delay you specify. Learn more about triggers here: 1. Creating and managing triggers https://help.tawk.to/article/creating-and-managing-triggers 2. Advanced Triggers https://help.tawk.to/article/advanced-triggers Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Total Sports LLC, Thank you for supporting tawk.to and for sharing your review with the community! Our Monitoring feature shows real-time activities of visitors. If your visitor has a chat history, you can also view navigation activity. To learn more about Monitoring and Chat sessions, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi United Apparel Liquidators, Thank you for choosing tawk.to and for giving us a 5-star review! Our automated chatbot feature is currently on our roadmap development. Our engineers are working on this feature and updates will be posted once it has been implemented. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Access World, Thank you for choosing tawk.to and for subscribing to our Video + Voice + Screensharing add on! Our Video + Voice + Screensharing add-on is an optional way to communicate with your visitors via our chat, voice calls and two-way screen sharing. Check our Knowledge Base article for the Video + Voice + Screensharing FAQs: https://help.tawk.to/article/video-voice-screensharing-faqs We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi AutoTalent , This is Sienna from tawk.to reaching out. Thank you for your patience with the challenges you experienced with our support team. We do have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.

Hi Felicity Spice, Thank you for supporting tawk.to and for recommending us to others! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update will give a new look to your chat widget. Our Widget Cards allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi crazydeals10 , Thank you for choosing tawk.to and for sharing your challenge here. Can you tell me more about how the chat widget was originally installed? 1. Was it installed using the plug-in from the Shopify App store or was the chat widget code installed manually on your website? 2. When you try to uninstall the app, is there an error message? 3. Is the tawk.to app still showing up in the App tabs? To further assist you with your concern, I will need the following details: 1. The relevant Property ID/website: 2. Screenshots showing the issue or error message: 3. Your email: 4. A contact number (with area code): Kindly reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and I hope to hear from you soon.

Hi Avroliner Project, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services. Our tawk.to mobile app can answer chats on the go, manage property settings, edit shortcuts, and much more. Visit the following links to download the tawk.to mobile app: For Android Devices: 1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android For Apple Devices: 1. Download the iOS app here: https://itunes.apple.com/app/tawk.to/id907458277?mt=8 If you have any questions you would like to ask before applying as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi, This is Sienna from tawk.to. Thank you for reaching out. We do apologize for the challenges you experienced with one of our support agents. Our 24/7 support line is always available to assist you. Alternatively, should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi zoopetfamily, Thank you for choosing tawk.to and for reaching out. You can add multiple widgets to a Property and customize your widget to match different languages on your website. Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new widget and manually set the language. You can create a maximum of 20 new widgets per Property. Each new widget will have its own settings for Color, Size, Position and Language. To learn more, visit this link: https://help.tawk.to/article/why-add-multiple-widgets Learn how to change the language of your widget: https://help.tawk.to/article/changing-your-widget-language Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Dgitrends, Thank you for supporting tawk.to and for sharing your review with the community! You can find all our supported integrations here: https://help.tawk.to/category/integrations For Shopping Cart Integrations, visit this link: https://help.tawk.to/category/shopping-cart-integrations Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi there! The multiple-location option has now been updated so you should e able to install it once. If you're still experiencing issues, please do let us know and we'll do our utmost to assist!

Hi Institute for Safety in Powerline Construction, Thank you for choosing tawk.to and for sharing your review with the community! The tawk.to app will work on any Shopify theme unless the core functionality has been modified. If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix. Follow the steps below to install the widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Then visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Mountaineer Tactical, This is Sienna from tawk.to. Thank you for reaching out. We highly recommend cancelling any active subscriptions before uninstalling the chat widget. If you have purchased our Annual subscriptions, the subscription will be active until the next billing date and no further charges will be made. To ensure you're not billed again, please log in to the tawk.to Dashboard and select Admin > Billing > Cancel. Annual subscriptions are discounted because of the commitment to pay upfront for the entire year ahead. As per our Terms of Service, we are unable to offer any refunds. For more information, visit this link: https://www.tawk.to/terms-of-service/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Likablenation, Thank you for choosing tawk.to and for sharing your review with the community! We are happy to know that you find our app to be the best in the market! We have just released a major update to our widget. You can now set a separate position for your chat widget on Desktop and mobile devices. Follow these steps to change the position of the widget on mobile 1. Click the Administration cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Theartistsquarter, Thank you for choosing tawk.to and for sharing your review with the community! We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices. Follow these steps to change the position of the chat widget on mobile: 1. Click the Administration cog in the lower-left corner of your Dashboard. 2. Select Chat Widget. 3. Under Widget Appearance, select Advanced. 4. Under Mobile Widget, select your preferred Mobile Widget Position. To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!