tawk.to Live Chat

Hi BuyOut Online, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget to be the best app in the market! We have a 24/7 support line you can contact for any concerns. Our live agents are always available to assist you. Alternatively, you can email me at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi The Trendy Line, Thank you for choosing tawk.to and for sharing your challenge here. There is an easy fix if you encountered issues when installing the tawk.to chat widget on your Shopify dashboard. Follow the steps below to install the chat widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Then visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. If you wish to uninstall the app manually from your site, follow the steps below: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid.") 1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19 2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7 3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See screenshot: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4.Delete the tawk.to script code and select Save I hope this addresses your concern.

Hi Handy-Guard, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. If you have manually added the chat widget code to your Shopify account, you can follow the steps below to uninstall the widget code: (Note that this guide uses the "Basic Liquid Theme - Debut" as an example. If you have a different theme and you don't have theme.liquid file, please refer to your theme's developer where you can find or try to look for footer.liquid" 1.) Go to your Shopify Dashboard, Click "Online Store" - See screenshot: https://prnt.sc/oj1s19 2.) Click "Action" > then "Edit Code" - See screenshot: https://prnt.sc/oj1tg7 3.) In "Layout" > click "theme.liquid" file > scroll to the bottom and you'll see the tag. See this screenshot for reference: https://prnt.sc/oj1v0s. You can also use the Find function (Ctrl+F) to locate the start and end code of the tawk.to widget code. 4.Delete the tawk.to script code from it and Save I hope this addresses your concern. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi My Pizza Steel, Thank you for choosing tawk.to and for sharing your recommendation here with the community! We appreciate the kind words and continued support of our chat widget throughout the years. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi SaleEvent.com, Thank you for giving tawk.to a 5-star review! We are happy to know that you find our chat widget easy to install and that you are satisfied with our product and services. If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi BottleKeep, Thank you for supporting tawk.to and for sharing your review in the community! Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add all kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Gifts Actually, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our Knowledge Base product and find it easy to use with your customers. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ This new update has Widget Cards that allow you to personalize the content of your widget. You can now add an article, an article list or a search engine bar for your Knowledge Base. You can also add other kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Turtle Covers Group Limited, This is Sienna from tawk.to. Thank you for reaching out. Thank you for your patience as you experienced challenges with our support team. There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you. The Scheduler allows you to manage the operating days and times of the widget. Its purpose is to make the widget go offline, even if there are Agents logged in. For example, let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM. If you log in before 9 AM, you will not receive chats and your visitor will get the offline form. The same thing happens when the clock hits 5 PM. Even if there are agents online, the widget is forced to go offline. To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team. 1. Property ID/website: 2. Ticket Number (if available): 3. Screenshot/error messages: 3. Email: 4. Contact Number (with area code): Kindly send your reply to me at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and hope to hear from you soon.

Hi S.O.S Cartouches inc., Thank you for choosing tawk.to and for sharing your challenge here. We currently have 40+ language translations on our chat widget. Here is the list of languages currently available for the widget (49): Albanian, Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Catalan, Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Farsi, Finnish, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Serbian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese. Here is the list of languages available for the Dashboard (25) Arabic Bulgarian Catalan Czech Danish Deutsch English Spanish Finnish French Hindi Italian Hungarian Bahasa- Indonesian Korean Dutch Polish Portuguese (Brazil) Romanian Russian Slovak Slovenian Turkish Vietnamese Chinese (traditional) You can also create additional custom widgets and modify them to any language you like. To learn more, visit this link: https://help.tawk.to/article/changing-greetings-on-your-widget In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links: 1. Web dashboard > https://crowdin.com/project/tawk/ 2. Android app > https://crowdin.com/project/tawk-android 3. iOS app > https://crowdin.com/project/tawk-ios Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Darkness Gamer Hub, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that our product works great with your Shopify store and that you find it to be the best chat software in the market. We appreciate the kind words and we thank you for the continued support. Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi SprayShopNZ, Thank you for choosing tawk.to and for giving us a 5-star review! Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community! If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Go Schwifty!, Thank you for choosing tawk.to and for recommending tawk.to to the community! We are happy to know that you love our product! Thank you for finding tawk.to app to be the best chat software after trying all other live chat apps in the market. If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Breathe in Detroit, Thank you for supporting tawk.to and for sharing your review in the community! We value your feedback and will continue to improve our UI design. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ates This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat. To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi Bijuz, Thank you for giving tawk.to a 5-star review! We value your feedback and will continue to provide excellent customer support to all our users. I've put together a few links to help you with your site. The following will help you better understand and navigate the dashboard: 1. The tawk.to help center https://help.tawk.to/ 2.The tawk.to academy https://www.tawk.to/academy/business-messaging/ The following links will help you set up and customize the widget: 1. Changing the appearance of the chat widget https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget 2. Changing the greetings on your widget https://help.tawk.to/article/changing-greetings-on-your-widget 3. Using the Pre-Chat form https://help.tawk.to/article/using-the-pre-chat-form 4. Customizing the widget header and body cards https://help.tawk.to/article/customizing-the-widget-header-and-body-cards If you have any other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Scutes, Thank you for choosing tawk.to and for giving us a 5-star review! We are happy to know that you love our product and have recommended our chat software in the community. tawk.to is the most widely used chat application on the planet with over 5 million users and counting. Check out why we're free here: https://www.tawk.to/why-free Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

Hi SAYFF, Thank you for choosing tawk.to and for sharing your challenge here. If you have encountered issues when installing the tawk.to chat widget on your Shopify dashboard, there may be an easy fix. Follow the steps below to install the chat widget: 1. Clear your browser and cookies. 2. Log in to your Shopify dashboard. 3. Then visit https://apps.shopify.com/tawk-to. 4. Click the Add app button for the tawk.to app. 5. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and accept a permission request from Shopify. 6. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site. The widget will be added to all pages of your Shopify site. We have a 24/7 support line that you can contact for urgent matters. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min. Thank you and wishing you all the best.

Hi House of Dasein Kink Toys and Apparel, Thank you for supporting tawk.to and for sharing your review in the community! We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard. If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you. Alternatively, you can reach me here at [email protected] or book a call here: https://calendly.com/siennarubio/30min.

Hi Dakbiz, Thank you for supporting tawk.to and for sharing your review in the community! Our Remove Branding add-on allows you to remove tawk.to branding from the chat widget, tickets, emails, chat transcripts, Chat Page, chat link and the Knowledge Base. Visit the following links to learn more: 1. Purchasing the Remove Branding and white label add-on https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on 2. Setting up the Remove Branding add-on https://help.tawk.to/article/setting-up-the-remove-branding-add-on 3.Setting up Remove Branding for Tickets https://help.tawk.to/article/setting-up-remove-branding-for-tickets If you have some questions you want to raise before you official apply as a Partner, feel free to schedule a call with our Partner Manager here: https://calendly.com/tawk-to-partners/ We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.

Hi My Dental Wig, Thank you for supporting tawk.to and for sharing your review in the community. When the widget is in Offline mode, it will act as a form and ask visitors for contact information so you can get back to them at a suitable time. The Offline Form will show when all agents are logged out from the dashboard or if you have set the widget to be offline with the Widget Scheduler. To learn more about Offline status and Widget Scheduler, visit these links: 1. Changing the greetings on your widget https://help.tawk.to/article/changing-greetings-on-your-widget 2.The difference between Online, Away, and Invisible https://help.tawk.to/article/the-difference-between-online-away-and-invisible 3.Using the Widget Scheduler https://help.tawk.to/article/using-the-widget-scheduler Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!