TaxJar Sales Tax Automation
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Update: After complaining to TaxJar, they did agree to amend one of my returns free of charge. Importing tax exempt order settings from Shopify is still an issue though, and I hope they fix it soon. Two huge problems with this app: 1) If you mark an order as tax exempt in Shopify, TaxJar will completely ignore it and will add it to your total owed. If you don't manually mark every order as exempt in TaxJar as well, you'll end up remitting more tax than you owe. 2) They charge $25 per state per filing, and their tax calculations have not even once aligned with Shopify's calculations for me. I'm spending way more time than I should trying to figure out where the discrepancies lie. If you want them to amend an autofiling, it's a $99 fee. In theory, if everything worked properly, it'd be great. Unfortunately in practice it has been more trouble than it's worth.
Beware about the subscription. It seems monthly but then you will know it's yearly and you have no way to cancel it.
DO NOT recommend this app. There is absolutely no way to get a hold of customer support and they never get back to emails. PayPal does NOT integrate with this app. Would not recommend to anyone. HUGE waste of money.
Hi there, Thanks so much for taking the time to share your feedback. Though the subscription plan you selected includes email support, we took a look at your ticket and can confirm that a member of our support team responded to your email the same business day. We are ready and willing to provide further help, but we have not yet received a response from you with the detail we need to move forward working on your case. If you could reply to that email with the additional information our team member requested, we're confident we can help resolve all of the questions you have. And, if you are interested in upgrading to a subscription plan that includes immediate phone support, we'd also be happy to share more detail about that plan.
Look for a different app! You cant download a report. Dont contact support they are GHOSTS. I cant auto file for some reason...after paying $19 a month for nothing. Will cancel after I get my BOE filed.
Great! The AutoFile is great and I never have to even think about talking to government employees anymore!
Glad you love AutoFile!
It does the job well. I'd like to see a report showing sales tax collection revenue by day and I'm not using TaxJar for filing, but overall it works well and Customer Service has been excellent. TaxJar's customer service is light years ahead of Avalara's.
All of our info just disappeared from the system yesterday. Customer Service has been less than helpful. Not impressed and am looking for a new tax compliance company.
At $50/month, it did show me where I have economic nexus. After several months of $50 charges, I find out that they are delaying Auto-file as an option, but offer no concession in the meantime. I feel that the app isn't worth it just for the data, as I was sold on the auto-file option (at additional cost). This data isn't helpful without auto-file, so do your homework before signing up. You'll still need to file manually to take care of your sales tax due. This is potentially hundreds of data entries per state.
Best tax software out there! Not sure I could manage sales/use tax without Taxjar - have many states setup to autofile which saves a TON of time. Also, Taxjar provides a great knowledge base which is very useful for researching tax issues. Highly recommended!
Software does exactly what it should and customer service is excellent!
Great app but working with limited marketplaces - No good enough for me.
TaxJar is fantastic! Support is AMAZING! They helped us analyze almost 1 million orders across 3 stores (2 Magento and 1 Shopify). Easy to use and we highly recommend for stores of any size. They also have great tax articles on their blog if you're wanting to learn more about taxes.
Taxjar is worth every penny. By helping us put our US taxes on autopilot, we can focus time instead on our business. Autofile is easy to setup, and once you've linked up your Shopify or Amazon channels, it'll automatically start pulling in all the data and calculate how much taxes you owe. It's a no-brainer, and hugely helpful.
So nice to have the peace of mind knowing that TaxJar has my sales tax covered across all my sales channels. The customer service is also quick to and very helpful. This saves me dozens of hours each filing period. Money well spent.
Like Advil for taxes, Taxjar makes filing easy as can be.
Amazing service and communication. I am so far using the TaxJar Free Trial and all my questions and doubts have been answered. I am planning on paying a monthly fee for this service. So far, so good... I will recommend it just for the prompt service they have had with me. <3
Super easy to link to my Shopify and other eCommerce stores.
This app has saved us a lot of time and headache. User-Friendly and Reasonably Priced.
Been using Taxjar for almost a year now. Best sales tax automation platform we've found
Outstanding app. We couldn't run our business without it and the customer service is exceptional. Highly, highly recommended!!
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