All reviews

Rating Breakdown

  • 5
    62% (73 ratings)
  • 4
    4% (5 ratings)
  • 3
    3% (4 ratings)
  • 2
    3% (4 ratings)
  • 1
    26% (31 ratings)
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1 / 5 Share

May 6, 2021

I'm having so much trouble understanding this app right now, support is non-existent. Nobody will speak on the phone unless you want to talk with sales staff. Chat support is really just email. I want my money BACK!!!!

Using app

About 1 year

Total reviews

1

Average rating

1.0

1 / 5 Share

March 15, 2021

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee

Using app

Almost 8 years

Total reviews

3

Average rating

3.7

3 / 5 Share

Jan. 29, 2021

Update: After complaining to TaxJar, they did agree to amend one of my returns free of charge. Importing tax exempt order settings from Shopify is still an issue though, and I hope they fix it soon. Two huge problems with this app: 1) If you mark an order as tax exempt in Shopify, TaxJar will completely ignore it and will add it to your total owed. If you don't manually mark every order as exempt in TaxJar as well, you'll end up remitting more tax than you owe. 2) They charge $25 per state per filing, and their tax calculations have not even once aligned with Shopify's calculations for me. I'm spending way more time than I should trying to figure out where the discrepancies lie. If you want them to amend an autofiling, it's a $99 fee. In theory, if everything worked properly, it'd be great. Unfortunately in practice it has been more trouble than it's worth.

Using app

Over 2 years

Total reviews

1

Average rating

3.0

1 / 5 Share

Aug. 22, 2024

Support can't tell me why the total sales in one county do not equal the sum of sales in three cities located within that county. I'm just getting cut and paste replies that suggest I should inquire with my state's DOR. My return is being flatly rejected because of their faulty calculations. How could the state have an answer for Taxjar's unacceptable numbers? They've basically shrugged their shoulders literally telling me that Taxjar uses 'lots of tax logic'.

Using app

Over 2 years

Total reviews

18

Average rating

3.6

3 / 5 Share

Nov. 30, 2020

Beware about the subscription. It seems monthly but then you will know it's yearly and you have no way to cancel it.

Using app

5 months

Total reviews

2

Average rating

4.0

5 / 5 Share

May 19, 2020

TaxJar is an amazing way to automate the sales tax process. My business had previously worked with a bookkeeper to manage our sales tax processes and we are blown away at how much easier this technology is for us. It's cost efficient, simple, and overall a great customer experience.

Using app

12 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 14, 2020

Sorry, I tried this service out for 3 months and is has several shortcomings that prevent me from recommending it. I also recommend you do not pay for it a year in advance, if you cancel they will not offer a prorated refund. • There’s too much manual work involved in marking tax exempt orders to make it useful for me. There is zero automation for this. • No assurance that I could get shopify set up to charge the same sales tax that Taxjar's internal algorithm would compute. Taxjar integration is really one way, they compute accurate taxes on their end with their algorithm, and near impossible to get your store set up to compute the same rates. • Can’t use auto file because of the above differences and inability to automatically recognize exempt orders

Using app

3 months

Total reviews

3

Average rating

3.7

1 / 5 Share

March 5, 2020

DO NOT recommend this app. There is absolutely no way to get a hold of customer support and they never get back to emails. PayPal does NOT integrate with this app. Would not recommend to anyone. HUGE waste of money.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Thanks so much for taking the time to share your feedback. Though the subscription plan you selected includes email support, we took a look at your ticket and can confirm that a member of our support team responded to your email the same business day. We are ready and willing to provide further help, but we have not yet received a response from you with the detail we need to move forward working on your case. If you could reply to that email with the additional information our team member requested, we're confident we can help resolve all of the questions you have. And, if you are interested in upgrading to a subscription plan that includes immediate phone support, we'd also be happy to share more detail about that plan.

1 / 5 Share

Feb. 18, 2020

This app is a joke, the support team is a joke, everything about this is a joke... I paid $19 and tried to have it remit my state sales tax and TaxJar wanted to remit incorrect amounts to incorrect counties and cities. I tried to notify them and work with Customer Support to get the issue resolved and they're completely incompetent and won't speak with me and have repeatedly asked the same questions email after email after email, and every time I answer exactly what they ask. As a CPA I'm completely unsatisfied because this service had so much potential but it's being squandered by people who lack understanding of basic business practices. Fire you entire support staff and start over please, you'll be better off because of it.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, We reviewed your support ticket and saw that we were able to fully address your concerns about our product and services. Thank you for working with us to ensure we had all of the detail we needed to get you the answers to your questions!

1 / 5 Share

Jan. 11, 2020

Look for a different app! You cant download a report. Dont contact support they are GHOSTS. I cant auto file for some reason...after paying $19 a month for nothing. Will cancel after I get my BOE filed.

Using app

Almost 2 years

Total reviews

8

Average rating

3.1

5 / 5 Share

Nov. 20, 2019

Great! The AutoFile is great and I never have to even think about talking to government employees anymore!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Glad you love AutoFile!

1 / 5 Share

Nov. 18, 2019

This app was great for the 1st Quarter I used it. I was able to autofile and everything was great. The past quarter my auto-file was canceled without my knowledge and I was only notified of it when I received a letter from the FL Dept of Rev about a not receiving me filing for Q3. Not cool, why charge a monthly fee if you aren't going to do the 1 thing I actually need you to do.

Using app

Over 5 years

Total reviews

1

Average rating

1.0

4 / 5 Share

June 21, 2019

It does the job well. I'd like to see a report showing sales tax collection revenue by day and I'm not using TaxJar for filing, but overall it works well and Customer Service has been excellent. TaxJar's customer service is light years ahead of Avalara's.

Using app

8 months

Total reviews

1

Average rating

4.0

1 / 5 Share

June 20, 2019

Don't even bother. I installed the app and had a question about missing order information and went all over trying to find out how to fix this, but no real step by step info was provided, even checked Youtube. I needed help with a deadline approaching, but after 2 whole days wait, no response. So there is no support for an app that costs $19.00/ month? Don't bother calling either, the message directs you back to email. Apparently, they only offer a "partial" integration with Paypal so I had to configure a CSV file to upload. It took me more time to figure this out and upload it then it took me just to go to the NYS site to web file. And somehow all my orders duplicated after I tried to re-connect Paypal. Save yourself a headache and just learn to do this on your state's sales tax web file site.

Using app

About 20 hours

Total reviews

12

Average rating

4.7

5 / 5 Share

June 12, 2019

Awesome! Saves so much time, especially their autopayment feature. Highly recommended app. Regan is super helpful!

Using app

Over 3 years

Total reviews

11

Average rating

4.6

1 / 5 Share

June 4, 2019

I have contacted support for months to remove transactions that uploaded incorrectly. I have received no response. Might be a good product but customer service is terrible.

Using app

About 1 month

Total reviews

2

Average rating

3.0

1 / 5 Share

April 27, 2019

All of our info just disappeared from the system yesterday. Customer Service has been less than helpful. Not impressed and am looking for a new tax compliance company.

Using app

5 months

Total reviews

3

Average rating

3.7

2 / 5 Share

March 29, 2019

At $50/month, it did show me where I have economic nexus. After several months of $50 charges, I find out that they are delaying Auto-file as an option, but offer no concession in the meantime. I feel that the app isn't worth it just for the data, as I was sold on the auto-file option (at additional cost). This data isn't helpful without auto-file, so do your homework before signing up. You'll still need to file manually to take care of your sales tax due. This is potentially hundreds of data entries per state.

Using app

2 months

Total reviews

6

Average rating

4.5

3 / 5 Share

Feb. 2, 2019

this integration seems to be oneway. Taxjar does not automatically update shopify with tax rates in nexus location already in tax jar. it does grab transactions and log them but you still have to do double work ( having already input the. into tax jar)

Using app

4 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Oct. 6, 2018

Love TaxJar! All I have to do is set it up and review before they file my sales tax paperwork. Makes my life easier

Using app

Over 4 years

Total reviews

1

Average rating

5.0