teelaunch: Print on Demand

Jan. 24, 2019

Teelaunch has been great for my business. Hundreds of orders and zero issues. Their customer service is amazing as well. I'll admit it was scary handing this portion of my business over to another company, but they handle things like I would. Absolutely zero complaints. Keep up the good work.

Jan. 17, 2019

I have been using Teelaunch exclusively for my shop for a little over two years now. While there are some bumps once in a while as is to be expected with any POD, they have always worked with me to resolve any issues I encounter. Out of over 1000 orders I have only ever had returns due to customers not expecting the small size of the small blankets (even with dimensions posted). I have since removed the size option and havent had any further issues. I have all 5 star reviews on my Etsy shop, which focuses largely on blankets, and a few pouches, tumblers, tapestries, wall art, and tees. The blankets are extremely high quality and everyone that has touched one or bought one from me has been extremely satisfied. I have done expensive custom pieces for coworkers with nothing but rave reviews. As I said before, during times where there have been hiccups, delays in shipment time or a customer request to change something they weren't fully comfortable with, Kristy and Dave have made sure to resolve the issues for me and respond in a timely fashion. They offer a unique variety of products as well which is awesome. I would say that overall they are an awesome company striving to grow and add new products to their offerings. I see active effort on their part in resolving issues as they arise in quality control and fulfillment times, and a true desire to put out high quality products and make sure customers are happy. As a small business owner new to this business model that would not be able to afford my own equipment and overhead to run such a shop, I am extremely grateful for this company and the possibilities it opens up for me. I have tried Printful as well but the profit margin is so small with their super high prices. Teelaunch makes sure to price so that you can actually make money on your sales. That is a huge plus. Just stay in close communication with your customers if there is an unforseen delay, I have had minimal issues in so doing during the hurricane and shift in production facilities that slowed down orders. I see negative feedback on here but honestly, fulfilling probably thousands of orders a day, there is bound to be an issue here and there for any company, it is all in how they handle the hiccups. They strive to show a pattern of improvement in every area to build a stronger and more useful service as time goes on. I also want to mention their designer Andy is awesome. He answers technical questions and offers helpful feedback even after business hours and literally edited a design for me when I was stuck on an expensive custom order and trying to figure out Photoshop. I cant number the amount of tedious questions he has happily answered as I was learning the ropes and building my shop and trust in the company. He is a another reason I truly love and appreciate this company. Give them a shot.

Jan. 3, 2019

I have been using this app for a few months now and absolutely love it! Incredibly easy to use. The delivery time and quality of their products has always been spot on and my customers have always ended up happy with what they’ve received. I Also love how they provide templates to help with designing products and I think their mockups are the best out of any other POD company I’ve used. If that isn’t enough I recently reached out to their customer service for an important question after business hours and the customer service was SO friendly and helpful and got back to me right away. This app has really helped me grown my business fast and if I could give them 10 stars I would.

Jan. 2, 2019

Teelaunche is bad app. They do not have products to fulfill but do not have notice to seller and bad support

Dec. 27, 2018

I've been working with teelaunch for a little over a year, and I've had an entirely positive experience. Here are some of the things that I appreciate about teelaunch: * awesome customer (seller) experience - customer service team responds within hours and provides helpful responses * products ship in a timely fashion 99% of the time * great product selection - and always expanding * many fulfillment partners for some types of products, including worldwide fulfillment for faster shipping to international customers - makes a huge difference for customer experience when receiving item in a shorter timeframe Honestly, after working with teelaunch for a year, I have nothing bad to say about them. I have been selling POD and working with other vendors for over two years, and teelaunch is one of my favorites. Easy to work with, reliable, good communication. Sure, there are things that happen from time to time. Maybe a specific fulfillment partner has a problem that delays some orders. But that's just how it goes no matter who I'm working with. And I find that teelaunch's customer service is a cut above, which helps tremendously. Honestly, I wish I could think of something to criticize about teelaunch because it might lend more credibility to this review. But the honest truth is, I have no complaints.

Dec. 26, 2018

Use them only for shirts and they do a good job. Good turnaround time and descent prices. Recommended.

Dec. 26, 2018

Shipping took 30 days-70 days, unbelievable that my products got through quality-control (not sure if it exists) and customer service with Dave (owner) was a nightmare. Regarding my dissatisfaction with defective items, he told me "Rather you sell 100 a day or 1 a day that is how we handle it." Save yourself some heartache and stress and pay a little more somewhere else. Mainly because of the owners bad attitude, I would not recommend them. EVER.

Dec. 21, 2018

I have been using tee launch for quite some time and have had very little issues. in this past month or 2 I have had so many customer complaints on late orders. Items that were taking 2 to 3 days from order to ship are taking 5 to 9 days in production and then no tracking data on shipments. Lost orders as well as orders not shipping in order. I have had to request orders that were lost be reissued instead of this being suggested by the company itself. This is the holiday season and my business is taking a hit because several orders that were placed from back on November 30th are still not delivered to my customers. I am beyond disappointed.

Dec. 15, 2018

Teelaunch is AMAZING!!! I just switched to using them this year after having a bad experience with another POD company and it has truly been a night and day difference!! Their customer support team (Kristy and Dave) have been absolutely fantastic and super quick at getting back to me. And of course let’s not forget to mention how INSANELY FAST their production team gets orders out the door, especially during this crazy busy holiday season! I have super happy customers because of their hard work and I couldn’t be happier to work with them! Can’t recommend them enough!!

Dec. 14, 2018

While experiencing a mishap during the busiest time of the season, got an email that straightened everything out. Very impressive and actually showed they care about the customer. Highly recommended now!

Dec. 13, 2018

If you want to lose customers, items to ship weeks overdue, and dealing with customer service so horrid you'll want to tear your hair out, you've found the perfect print on demand company.

Dec. 10, 2018

Truly love this app! Been with them for a year and it keeps getting better and better. Their products are always the cheapest and so far they have always been great quality. Their customer service is phenomenal.

Dec. 10, 2018

Design was a struggle for me. With exact image requirements, I wasn't able to simply upload and adjust my images, or add multiple images on various parts of the products. The sizing requirements made my computer freeze up while designing. Not worth the hassle for me sadly.

Jan. 27, 2020

I have been using this app for a few months now and absolutely love it. Very easy to use. They supply great templates to help in designing products. All of the products that I have ordered samples of or have seen that other people have ordered have turned out awesome. High quality material and high quality printing with a good price and delivery time! Great Customer Service!

Dec. 9, 2018

Been using Teelaunch for almost 2 years and it's been great. CS responds within a day and they are continuously improving and adding features on the app.

Dec. 23, 2019

TexasGalCorner Hi y'all, This was my 2nd Christmas season with Teelaunch and I have to say y'all did a FANTASTIC job. I did not have any delays or late orders or any other issues so far. Kudos to all of you Great performance Thank you and Merry Christmas Marion

Dec. 7, 2018

Worst application for international shipping. I had to refund a lot of orders, because their tracking for the international orders does not work. If you are selling worldwide, I would not suggest Teelaunch as your POD partner.

Dec. 5, 2018

I've been using teelaunch for a while and it's been going really well. The mockups look great in my store and I enjoy the variety of products (I get bored of just making apparel). My store is an extension of me and I'm so happy with the products that me and teelaunch have created together. When I first got started I had a small hiccup but it was quickly and easily solved by their support folks.

Dec. 5, 2018

This app has been nothing but hassles for my business. As an apparel e-com store owner I would not recommend them. Their app lacks basic functionality and features, if you have to do anything it takes forever and they have an extremely slow and difficult to use "manual ordering" setup. If you want to place a manual order, forget it. You have to create a duplicate order in shopify where it emails your customer again and messes up your accounting adding the price onto your daily sales twice. The "order processing" page looks like something out of a 1998 PC word document, has zero useful information and no ideas or ETA's or order processing. Surprisingly their customer service is pretty on point, and had no problems there. However, end of the day the app has to work and it doesn't - unless you JUST STARTED a new store and have it sync'd up automatically from the beginning and ARE NOT SHIPPING TO CANADA, it's just going to cause you lost time, money and stress. I wouldn't even recommend it for USA orders. If you're looking to ship POD use Printful instead or for Canada, use "redbubble".

Dec. 6, 2018

I ran into an issue with a support person at TeeLaunch who gave me incorrect information, said some things he shouldn't, and basically told me to use another POD. Luckily, that wasn't the end of the story. Chris, the owner of TeeLaunch, contacted me directly to resolve the issue. Chris was very friendly, and more than willing to do whatever it took to fix things. No company is perfect but, when the owner of a company takes their personal time to fix an issue for one of their clients, that's a company you WANT to work with! I will definitely continue to do business with TeeLaunch.