teelaunch: Print on Demand

March 11, 2022

I was amazed to see that they completely changed the app and have no way to import existing products, orders or anything. Unbelievable. I had NO notice of this either, probably because I had to register for a NEW account and they didn't have my email anywhere on record (even though I have been using this app for years). They sent me a canned response about this with a link to a video (that's broken - giving a 404) and no other responses after. [UPDATE] I’m updating this review. I think their rollout for this update could’ve been much, much better. However I’ve been working with Christopher on this issue pretty much all day. I have to say I am very impressed with his responses and attentiveness. I think the most important thing about any business is how they respond to issues when they inevitably arise. Teelaunch has shown they rise to the occasion.

March 7, 2022

Teelaunch is our favorite POD service out there. Hands-off fulfillment. Lots of products to choose from and wonderful print quality, with the best pricing as well. Super helpful and responsive customer service. 10/10 highly recommend.

March 15, 2022

Today is Feb. 21, 2022. I've made a sample order since Jan. 21, 2022 and my status hasn't changed from "In Production." If I ever get my sample or my order canceled, I'll update this review. Until then, let it be known that this is an app to avoid. UPDATE Feb. 22, 2022: They were swift to respond, and provided insight on my problem. It turns out the product was out of stock but was slated for a delayed delivery. They said I should've received an email about it about 17 days ago (from the time of their response), although I couldn't find that email. Nonetheless, they seem very courteous, so no complaints there. I opted to wait for the product, so I'll provide another update when that expected in-stock date comes around. I'm updating my 1 star review to 3 stars. UPDATE Feb. 25, 2022: I found the missing email. It turns out it was sent to a different email address from the address I was using for my review/complaint. That's forgivable since it was a technical/configuration oversight on my part. In hindsight, we should've verified the address where the email was sent to cause I incorrectly assumed the address I was using was the same one they sent their email to. This happens when Shopify uses one email for accounts, and can use a whole other automatic emails; And within each app, another email can be used all together. It might be easier to have a single location where we manage all emails, and where & how they'll be used... But that's conversation for the Shopify platform itself, not you guys. I'm changing my rating from 3 stars to 4 stars. UPDATE Mar. 15, 2022: I received my item yesterday (Mar.14), a little over a week sooner than I was expecting it. Let me tell you, the product pictures didn't do this thing justice. I wish I could post a photo here cause it's pretty awesome. Things go wrong in life, but how you recover says a lot. Great job guys! I'm changing my rating from 4 stars to 5 stars.

Dec. 21, 2021

I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.

Dec. 10, 2021

I've been working with Teelaunch for a couple years and they are by far the best print on demand company you'll find. They are constantly adding new products other companies don't offer and their customer service is top notch.

Dec. 8, 2021

I've been with Teelaunch for many years and they have always gone above and beyond. The product selection is excellent and I've had very few complaints over the years from my customers. They love the products I source from Teelauch. Pricing is fair, and you can easily make a decent profit on most products. Should an issue arise, they have a team of top-notch customer support people who are quick to respond and are always helpful. You won't find a better POD company anywhere else. Teelaunch has been an integral part of the success of my business.

Dec. 7, 2021

Teelaunch is a great print-on-demand app. The customer support replies pretty much instantly. The blankets are awesome quality. The tumblers ship super fast even at the busiest part of Q4. Overall, I'd highly recommend giving teelaunch a shot, they offer a pretty wide variety of products. I haven't tested all of them out yet but the ones that I have, customers have been pleased with the quality. The new app is much faster & user friendly than the old one as well which has been great for workflow.

Dec. 7, 2021

I am so upset about the latest transaction with Teelaunch. An item was ordered via Etsy on Nov. 17th and didn't ship until the evening of Dec.3rd. I had multiple communications with them up to that point and multiple emails with my customer who was ok with the long processing time as long as they received it by Dec. 5th. The amount of excuses as to why it took so long to produce and ship is a joke. Every email was worse than the last with their addition (it looks like 16 days before shipping but when you factor in all their employees wellness days to them it was just 11 days of processing). They refused to credit me ( I had to refund my irate customer) and then I said fine ship it to me and they went ahead and shipped to the customer anyway which was icing on the cake. I have removed all their products and warn if you are a small business that relies on your own customer service this type of business transaction can really put you in a bind. No one wants to wait for a purchase this long. OH, and if you didn't realize how long the Teelaunch processing times are (because it's not listed with the products) they will send you a blog link that you should have read to find out. SMH.

Dec. 2, 2021

Communication is poor between merchants and developer. Lost entire inventory when I attempted to “update” my app. All the products are still in my store, but they’re no longer in the teelaunch app and if someone buys one, guess what. Nope. Solution: recreate all my inventory one by one. Are you joking?! STAY AWAY! They’re a middleman anyway and in less than 8 hours ive already sourced replacements for many of their items. Of course they’re all cheaper which is great news for me.

Nov. 16, 2021

***UPDATED*** I WILL START HERE... I have had a very challenging experience with Teelaunch. That said, they have found out what the issue was with the disconnect between their application and my store. That alone has led me to change my rating from 1 star to 4. If I have success moving forwards, with minor issues in the coming weeks, I will revisit a 5-star review. Until then, I will be in touch and see how the application's interface works for me. ***I have been emailing back and forth with this company since October. The connection between my store and the application stopped working. They sent me instructions and asked me to send a screenshot. I followed all the instruction, and sent both a screenshot and a recording. Now, every time I send a message.... I get the same reply... that they have sent my request to a manager. I have sent a message today as well. I have had application issues before, but this is just beyond unappealing. I took the time to prepare several designs for products, but none of them will be pushed to my store. The makes things awkward, as I have prepared Items for clients but the items cannot be completed. I wish I had a great experience like other merchants, but here I sit disturbed and unhappy with this app, which I was very excited to you. I'm very jealous of those who could get this company to reply in a timely manner, as that has not been my experience. I'll be on the hunt, once again, for yet another supplier.

Dec. 7, 2021

I am not impressed with teelaunch. Placed an order on 11/22, sat Pending for 3 days until I emailed them. Now 15 days after the order was placed, still sitting in production status. This updated system is a horrible experience. I recommend other POD over this one.

Aug. 11, 2021

We use teelaunch to offer our customers seasonal designs and unique products so we can get quality product out, fast! No need to buy bulk and guess size breakdowns and wait for production time. The DTG is top quality and products are name-brand.

Aug. 11, 2021

teelaunch is my go-to POD app! Wonderful customer service with fast response time and resolutions - but I hardly ever have to contact them because everything runs so smoothly! The closest thing to set-it-and-forget-it that's out there.

Aug. 11, 2021

I've used teelaunch on over 50 stores for over 4 years now. It's always the first app I recommend of all of the POD apps out there. It's super easy to use, straightforward interface, great product selection, prices, and print quality - and super fast and helpful customer service! Unlike many other apps, with teelaunch we don't experience stock issues or shipping delays - which is HUGE!

Aug. 11, 2021

Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.

July 24, 2021

Please STAY AWAY from this app. Particularly if you have many SKUs; whenever you receive an order, it will require you to manually go to the app, find the order, and select MANUALLY which items belong to teelaunch and which items don't. It's an absolute waste of time. I had to refund my first order and delete the app after a week of trying to fix the app. The customer service is basically useless as well.

July 19, 2021

I attempted to use this app to provide my customers with a better product. What I've gotten are headaches with their non-functional app and miss communication from their ingenious customer support team when I try to explain to them their app isn't adding products into my SHOPIFY store, NOT an ETSY store. I reiterated that fact and my problem in 2 different emails and they still failed to understand anything. I'm staying far away.

July 16, 2021

Not working at all! The website has tons of bugs, the app is not working at all... Just started to work with the app. and now I have no choice but to delete it... Hope they will improve all and see them again . Update: After I reviewed with 1 star, Founder Christopher contacted me and told me that my issue regarding resizing the design uploading is based on what they like but not what I like. He mentioned I am the only person who has this idea and others are willing to adjust their files into (for example 860x600px) photoshop first before uploading it (Because you can not upload 2000x2000) Here I see they replied "We are willing to hear and improve, but in the email I received from the founder he said: (Our app requires our customers to create files specifically for those products, I understand other apps allow you to upload any size file and adjust it to fit the template, but we've found that if the customer takes the time to make it specifically for that product the end result is better then letting them upload whatever they want and try to make it fit. So while I understand that isn't what you're expecting but that is how it is set up. So I will definitely look into that first bug and try to figure out why it happened and get it fixed. ) This comment was absolutely right from their side but completely destroyed the customer's expectations or suggestions. (even if we call it complaint) All over I found the conversation between me and the founder kinda bad. Because He was trying to correcting me!!! And was convincing me that my words and review were bad!!! I feel very very bad and offended. so I will never recommend it to anyone. Even if I was wrong. the way I am feeling very bad, disappointed, and offended is not random. I am not here to review badly. this is my second-time review with a bad rate out of around 30 apps I reviewed. Good luck Wish them a better future, For this respect, I will not bring back my review to 1 star, even though I feel the exact rate in my heart.

July 7, 2021

Just stared using it but excited to see what other products that it can bring me to take my page to a whole other level.

June 8, 2021

I like the app and the service, too. However it does not load on certain browsers all the time. Pretty sure this will be solved by the team. Also, they have great support ready to help. Shipping times are OK in US, for international not so much. Needs improvement. All in all, a great POD solution.