teelaunch: Print on Demand

Horrible and slow customer service, all orders during covid19 took over 3 weeks, and sometimes it took 3 days to get a response on the status of an order. We tried asking for an expedited production for a planned photoshoot and they weren't helpful at all

Teelaunch is better than Printful. Their customer service is excellent, I never had a problem with them. They respond very fast via email and even during this crazy covid 19, they deliver on time. Thank you, Teelaunch!

Super easy to use, you can get your store up in 10 minutes. Great selection of different products. A lot of USA made products as well.

I've worked with teelaunch for almost 2 years and the customer service has always been great. Every product or app issue I've had has been resolved. I would look into this app if you have print-on-demand needs.

We sincerely like this app as we do not feel like just another customer to them. They respond and do their best to help. You have to remember you are one of many e-commerce sites they have to support. Install the app and try it for yourself. Negative reviews can often be the result of many not understanding what they are doing much less following or reading up before they implement the app. Are they perfect? Is anyone? So far we have had a great experience especially in the stages of getting setup. I definitely would suggest. We use them to add to a business we already have here locally.

I have been using this app for about two years. Great selection of products. Any time there is an issue I need help with, their customer service has always been prompt to respond & extremely helpful. Kristy is absolutely amazing!

Awesome app! I've been using the Teelaunch app for awhile now and it's awesome. It's so easy to navigate and launch products quickly. They also offer some unique POD products that you won't find elsewhere. All orders are fulfilled in the US (not China!) so shipping to my US customers is super fast!

Great customer service and fast communication with sellers. They have a variety of products and keep adding new items. I love it about them.

I have been using Teelaunch ever since I set up my shop and had no issues. I recently had an issue with shipping and a order getting lost in shipping. This was during my busiest season (Thanksgiving and Christmas) and my customer was not happy at all. I contacted Teelaunch along the way and they did everything they could to make it right. I understand not everything can be fixed such as a lost package by USPS. They rectified the issue (on Christmas Eve mind you) and made it right. I really appreciate the customer service they have provided. I will continue to use them to fulfill my orders because of the customer service. Thank you!

I really hate to write a bad review on any business but I want to help any other business of making career suicide ..... because if you add this app to your store it will most definitely end up ruining your reputation/ good name. Shipping takes FOREVER ..... no matter what/when you order. Once our customers have recieved the long awaited items ...... only to find they are not even correct. Quality-control .... Not sure if this company has ever hear of the phrase quality control. The items came with the stabilizer on the fronts of some of my customers products .... lucky we do embroidery also and I knew what to tell my customers to do. Customer Service was email after email = nightmare. You get quick responses and then when they know something is wrong ....... you get NO RESPONSE. Your profits are completely eaten up by time spent on each order. They offered to resend products which my customer agreed to wait ..... the new products also toooooook FOREVER to receive. I emailed them asking when they would be in and the owner told me that ..... "oh they might be at my house" ..... only 1.5 months after ordering initially. We received the new order and it was WRONG AGAIN .... emailed the owner saying hat didnt come and got a quick response telling me "LOOK INSIDE THE BAG" looked inside the bag only to find out it was the WRONG COLOR ..... now no response. Communication / Customer Service is completely lacking. Also the products are cheaply made and sent incorrectly with NO quality control. They also offered to refund me because I ended up having to refund my customer because it took so long. They said they would refund the cost + profits lost (which came straight from the owner) and NOTHING. Which isn't even that big of a deal .... but they are a company who's word means ....... NOTHING!! Save your customers / yourself the headache. I would not recommend them ..........!!!!! Also the design tools are not easy to use ..... you have to have other software in order to create your products (if you are a beginner it may not be the greatest). There are others print on demand companies out there that you can design it right in the app. So the ease of use with the teelaunch app ..... is not the greatest. I will also add both times I have had the app installed on our multiple sites they have lied about where they are located. Who really cares / why is it that big of a deal.

They have amazing customer service and have always gotten my issues resolved in a speedy process! Great company

I am using Teelaunch as my primary POD app. So far all is good. Their support has helpful ( via email) when I have questions. The app, while a bit clunky, is fairly easy to use. I cannot comment yet on the quality of the products or speed of delivery, because I have not yet opened my store.

I have recently swapped over to TEELAUNCH and I must say although the way items are added is different than I am used to, the customer service is spot on, Kristy is AMAZING, she is like my own VA when I have a question, she is right back to me:) The quality of the pillows I have ordered and the delivery to customers has been great thus far, I look forward to trying new products with them soon.

Teelaunch has been a great POD partner. They have lots of apparel to choose from (among other great items) & at a price you can work with. Customer service has always been on point! If you need a question answered Kristy will be there to help you along the way.

I live the app, I do feel as though the sizes run a little large so the snap is not a small which is a little disappointing.

I’ve been in the POD space for about 6 years. Started on other platforms before there where a ton of integrations for Shopify and since then i’ve moved to creating Shopify stores. Finding a reputable POD partner was not easy. No need to say names but i’ve tested plenty of them and TeeLaunch quality exceeds the others and has great prices as well. I initially tested them out for Canvases and they blew the other POD I tested out of the water. The quality of print, vibrancy, and canvas material was on another level. After that I decided to test them for clothing and again was surprised at the high quality of print compared to the other POD i’ve used. To top it off they actually have a customer support team that responds extremely quick as well as on Saturday and Sundays. To me that type of support is extremely important and rare now a days. One thing they could work on though is shipping times (only a few other their products are on the slower side). Their in house items like tumblers i’ve seen ship same day which is insanely fast for a POD company…and i’m talking actual scans from USPS receiving the package the same day. Canvases and some others take a bit longer than I would like. Besides the shipping times for some items, TeeLaunch ticks 3 very important boxes for me: Quality, Support, and Price. Plus they are always adding new products, and their product line is very unique with items not regular found from other companies.

This is one of the best apps, with the greatest customer service. I appreciate the team and the hard work they do

After trying many other POD apps/companies, I'm circling back to Teelaunch. Products are always great quality and I can rely on my orders being filled correctly and quickly. Seller support is also very responsive.

I love the selection that relaunch has. I have yet to have an ordered fulfilled, but am excited about the products.

Started using Teelaunch to sell tumblers recently. Will be trying new products soon. So far the experience has been great. Super fast production times and really responsive customer service. Very happy so far.