teelaunch: Print on Demand
Maximize Sales and Boost your Profits with Print on Demand
Rating
4.1
feedback
111
chart
#468
All reviews
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June 1, 2018
You'll be in for a shock if you encounter Dave. Unprofessional, rude and either does not know how to solve issues or refuses to. Trying to order samples for a store, paid in full upfront per their instructions, now they are refusing to i) fulfil the order ii) refund the 50% (for sample) unless they see screenshots because it does not show in their system. So sent screenshots, even then they claim they now need access to my store to verify the order, because apparently i) their app, ii) their PayPal, iii) our PayPal screenshot iv) the orders screenshot per their request are insufficient. What a waste of time. Refuse to resolve issues. Obviously not vetted by Shopify. Highly unprofessional, thieves. Absolutely disgusting.
Feb. 28, 2018
I was having some issues loading an image and reached out to customer service.,,,I was extremely frustrated. I was contacted by the CEO directly and got my issue resolved pronto. Response time was fast and the info was spot on. He was very understanding and most of all very helpful. They believe in customer service and backed it up 100%. I highly recommend.
Dec. 25, 2017
Why I left 3 stars? I loved this service I hope these guys read all comments) But I simply beg you to make it quick and easy to make a manual order with the image uploaded and not create a pile of product twins in your store. The way that now exists is a mockery of the users. All large print houses have a way of manually loading images and creating an order directly in the office. Thanks Jeffrey
Dec. 13, 2019
My original review was from 2 years ago now (see below). I was pleased with them at the time (3 orders in) but now I am over the top thrilled with this company! I have used them for well over 2500 orders now and I can honestly say after using several other POD companies, Teelaunch is the best. I only wish they offered Larger Vinyl Stickers and Car Magnets. Other than that, I cannot say enough wonderful things about them. And Kristy in Customer Service is the Best! She deserves a 5 Star review of her own! My original review 2 years ago: 3 orders in and I am very pleased, so are my customers. First-order was for 12 vinyl stickers and my customer was thrilled with the quality and the turnaround time. The second order was for 12 mugs for an attorney. She was very pleased with the quality and turnaround time, as well. One mug's printing was a bit smeared looking, Teelaunch immediately reprinted and sent a replacement mug within one business day. My customer could not believe how quickly the replacement arrived. She told me that she was sure she would be waiting for an eternity. The 3rd order was for a mug and I was told by my customer that her gift recipient loved it. I would highly recommend Teelaunch. Easy to use app, wonderful quality and speedy service, not to mention their prices are fabulous. My one and only complaint is the s&h cost for multiple mugs. $74 is a bit outrageous for 24 mugs sent UPS Ground. I may have lost a sale due to this, but I am still hopeful.
Oct. 14, 2017
Spoke to the creator of this app over LinkedIn awhile back. Really nice guy as he reached out to me because I also have an app on Shopify. Having talked to him, I thought I would install his app and check it out. I must say, it is a great design and is very easy to use. There is a wide selection of customizable products available... and it is very easy to add your designs to those products. If you are newer to Shopify, and want customizable products, I would recommend this app because of the quality and the ease of use.
March 27, 2017
BE CAREFUL - CHECK THEIR WORK BEFORE PROCEED TO SELL. Their marketing presentation and the initial set up process are flawless. very easy and convincing... pricing they display are also the best in the market. BUT. be careful, you never have a chance to check their work since they directly ship a product to a customer. We decided to place test orders for our staffs (Strongly recommend to do this to avoid the same mistake we made). 1. Shipping method they used from their factory was 'terrible'. The wrapping was terrible, and the shirt/hoodies were jammed in. - it is nearly a professional packing. 2. Most importantly, the design was not printed correctly (it was completely off). we printed 6 samples, The design of it was printed all wrong size, wrong locations. "each shirt" has a slightly different location and size. They do not print according to the design you signed off. 3. The material of the shirts/hoodies are very poor and it is nearly identical to the sample photos. Customers also complained. it has a very strong chemical smell when arrived. (due to prewashed) We use different vendor now and specify the same pre-washed but it does not smell like the one we received from Teelaunch. 4. Customer service is close to none. the only way to get hold of them are 'chatting' in general, and they almost never call you back. we had to call so many times to get hold of a live- person. Please do not get us wrong. we do not mean to put them in trouble. however, we thought it was fair to share our experience so that you will not have to go through the same experiences we had. We had to contact all customers and asked them if they received the correct design shirt/hoodies. "every customer' replied and said "no" So we issued a full refund to do the right thing. Good: They did realize that it was their fault (after we attempted to call, email, chat with them). They simply asked us to show them a proof so we forwarded all customer's messages as well as the photos of the test orders we made. After 2 months later, they issued a full refund. They are at least honest but they are nearly Pro level that you should not count on. - Best advice. - Stay away. if you decide to use them for some reasons, make sure you place your own test order so that you know what you are dealing with before you sell it to your own customers. we have many photos if you would like to see. (there are multiple factories in the US and they do not know which factory your product will be shipped).
March 10, 2017
It's Marvelous! Estoy encantada con esta app, justo lo que necesitaba para mi negocio!! Muchisimas gracias por su trabajo!!
Feb. 7, 2017
This was easy to install and only had a few issues trying to place a custom order, but I figured it out! So far, all has gone well and the quality seems just right. I wish they had zippered hoodies and baseball tees!
Oct. 25, 2016
This is what an app / service should be. Awesome UX, great customer service, and brilliant business model.
Sept. 17, 2016
I've been enjoying this app in a BIG WAY. The interface is easy, well-designed, and fun to use! Customer service responded within a day, and answered my question in full. The product offerings are better than all the other on-demand print production apps that I've seen, with competitive prices. Just made my first order, so I'll find out about quality when it arrives, but so far I'm a huge fan and look forward to making more things! Highly recommend.
Sept. 13, 2016
The ease of use of their system is great. I haven't had a print order fulfilled by them yet but making the products has been very easy compared to other companies.