Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
4.0
feedback
325
chart
#1,070
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
3%
-
Less than a month
16%
-
Less than a year
36%
-
More than a year
40%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy installation and use, helpful support team, regular theme updates, and the convenience of the Theme Updater for keeping themes up-to-date. Users appreciate the functionality of the app, especially when using Out of the Sandbox themes. However, negative feedback revolves around issues with theme updates, loss of customizations, and challenges with transferring custom code. Some users have expressed frustration with the lack of transparency in theme updates and the need for additional paid services to resolve issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 21, 2025
Hi TYKULT team! Thanks for leaving us a review - we are happy to see that Theme Updater is part of your Turbo theme's update process! All the best, Out of the Sandbox
March 20, 2025
Heartfelt Thanks for Outstanding Support I am incredibly grateful to the Pixel Union team, especially Gabriel, for their exceptional support and understanding. Navigating an incredibly stressful issue, Gabriel's compassionate and prompt assistance turned a challenging situation into a positive experience. The dedication shown in resolving our issue,and going above and beyond to help us, demonstrates Pixel Union's commitment to supporting small businesses like ours. Their Turbo theme is not just powerful and feature-rich, but backed by a team that genuinely cares about its users. Thanks to the Theme Updater App, we can easily access updated versions of the Turbo theme, which adds tremendous value. I highly recommend this app to anyone using Pixel Union themes. Thank you again for your outstanding support. Your help has made a world of difference to our small business and the community we support.
Hi Sattu.org team! Thanks for such a great review of our support and Theme Updater - looking forward to continuing to work with you, and appreciate you taking the time to share your experience. All the best, Out of the Sandbox
March 19, 2025
The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary. Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.
Hi Infinite1 Brand team! Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided are very helpful" in the ticket we have open with you, but it sounds like you might need a bit more help. We were able to help with the cancelation of your subscription on the same day that you started it, but did not know that you were needing assistance with updating the theme itself, as this was not mentioned in your ticket. We would appreciate the chance to support you where we can, and hope that you will reply to our follow up in the open ticket. All the best, Out of the Sandbox
March 6, 2025
They say 'It will keep code edits', but it's just not working. There is no such a thing 'keeping custom code' if you custom code your theme. Basically, this app is useless for me.
Hi AgozTech team! The Theme Updater does have a "Preserve theme file customizations" feature. This feature will transfer over customizations from your older theme file to the updated theme file. This is all done in an unpublished theme file as not to disrupt anything on your storefront. From there, you will get the opportunity to review your updated theme, and once you are happy with the updated theme file, you can publish it to your storefront. It sounds like there may have been a step missed in the update process, and we have reached out to you so we can work with you on your theme update. All the best, Out of the Sandbox
March 5, 2025
Overall it's great. Had a small hitch and support helped me all the way through.
Hi Bullet Journal team! We are glad that our support team was able to step in and help out, and we are happy to hear that Theme Updater is part of your Flex theme's update process! All the best, Out of the Sandbox
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