Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.9
feedback
307
chart
#1,555
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
2%
-
Less than a month
8%
-
Less than a year
28%
-
More than a year
58%
Reviews Summary
The reviews for the Theme Updater app by Out of the Sandbox are mixed, with both positive and negative feedback from users. Positive aspects include the ease of updating themes, helpful customer support, and the ability to save time and worry when updating. Users appreciate the seamless process of updating themes with just one click and the support provided by the team. On the other hand, negative reviews highlight issues such as theme customizations not carrying over, slow response times from customer support, and difficulties with maintaining custom code. Some users also expressed frustration with the app not working as expected and causing theme disruptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 26, 2024
Works great although not all customizations will be transferred although its a lot better than previously. Love the new sections which have been added. Support is also great!
Nov. 11, 2024
Nov. 5, 2024
I had a fantastic experience with the OOTS support team. We had an issue with our Shopify store (which I didn't fully understand) and they were incredibly responsive and patient, addressing my questions thoroughly and ensuring I understood every step. I appreciated their clear instructions and attention to detail, which made resolving my issue much easier than I anticipated. The support I received was professional, efficient, and exceeded my expectations. Highly recommended!
Hi Mambo Surf De Luxe team! Thanks for such an awesome review of our Theme Updater app and of our team's support! We always look forward to getting to work with our merchants and please do not hesitate to reach out to us if you have any questions at all. All the best, Out of the Sandbox
Nov. 4, 2024
Just received a DMCA Takedown Notice from these guys, No direct support contact on their page Their register page is not working : https://register.pixelunion.net/ Just had AI bot that is unhelpful Also their reset password link is not working, this is the email from Shopify This is the email we received, with one day to action this otherwise our site will be taken down, I am not impressed. We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme: https://outofthesandbox.com/collections/turbo-theme Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by: Purchase: consider buying the theme from the theme developer using the link provided in the notice, or Delete: if you choose not to purchase the theme, then you must remove it from your theme library. If you require any assistance with buying the theme, please contact the theme developer directly at [email protected]. If you require any assistance removing the theme, please contact Shopify support. If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm. Thank you for your attention to this matter, Shopify Trust & Safety
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more