All reviews

Rating Breakdown

  • 5
    57% (151 ratings)
  • 4
    8% (20 ratings)
  • 3
    3% (8 ratings)
  • 2
    5% (13 ratings)
  • 1
    27% (71 ratings)

Reviews with Text

  • 95% (250)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 11, 2026

Support responds promptly and helps as best as they can even if sometimes beyond scope. Very happy.

Using app

--

Total reviews

1

Average rating

5.0

3 / 5 Share

Feb. 10, 2026

I uninstalled, because I don't have enough customers to justify paying this price a month. You might want to do a tier for this pricing on shopify stores that are not bring the customers in right away.

Using app

Over 3 years

Total reviews

1

Average rating

3.0

1 / 5 Share

Feb. 3, 2026

Total disaster. I even purchased the "Theme Updater & Backups" app to update to the latest version (v9.5.1), but the core issues remain. The most game-breaking bug is the inventory logic. When a customer tries to add more items than what's in stock, the entire site simply FREEZES instead of showing a proper message or limiting the quantity. This is a basic e-commerce function that even a free theme handles easily. I tested this on a fresh, unedited template, and it still fails. This proves it's not a customization error; it's a fundamental flaw in the theme's core code. My homepage and collection pages are a mess, and I am losing sales because of these technical glitches. Do not waste your money on this theme if you need a professional, functional store.

Using app

Almost 8 years

Total reviews

16

Average rating

3.8

Developer Reply

Hi SaltTree team! Sorry to hear that you are having trouble with your Shopify theme! I can see in the ticket you opened with our Support team, that we have been in contact with you numerous times, and there are two agents who are currently working to assist you by troubleshooting your concerns. The best way for us to support you is through the ticket, and there has been less than 1 hour between replies. It looks like our latest reply was sent to you yesterday, and we look forward to hearing back from you so we can work with you on this issue. All the best, Out of the Sandbox

5 / 5 Share

Jan. 11, 2026

With all our code this would be super time consuming. This app is works perfect. A solid team behind it.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 24, 2025

Amazing company! They gave product support on Christmas Eve! I am blown away by how professional and responsive they are. I have been using their Turbo theme for many years and have just added this updater app but it is great just like their themes. Highly recommended!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Biographie team! Thank you very much for your review! We are always available to jump in and help, and are glad to hear that Theme Updater is part of your Turbo theme's update process. All the best, Out of the Sandbox

5 / 5 Share

Dec. 17, 2025

It is working great until now. I have been using around a year.

Store

Cornier

Using app

7 months

Total reviews

14

Average rating

5.0

Developer Reply

Hi Cornier team! Thank you very much for your review! We are glad to hear that Theme Updater is part of your Dawn theme's update process, and that you have successfully been using Theme Updater to keep your store up to date for a year! All the best, Out of the Sandbox

5 / 5 Share

Dec. 11, 2025

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi BudMates.no team! Thank you very much for your review! All the best, Out of the Sandbox

4 / 5 Share

Nov. 19, 2025

This app works well and has been able to copy most of our customizations to the new theme after an update. However, we've found that not all customizations are able to be copied, so we still have to have a developer help with theme updates, in order to keep all our customizations.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Hi Planted Technology team! Thank you very much for your review! All the best, Out of the Sandbox

1 / 5 Share

Nov. 8, 2025

trash app with minimal to no options. These sections should be standard if anything. Out of the Sandbox is pure outdated garbage

Store

RETTRO

Using app

6 months

Total reviews

3

Average rating

1.0

Developer Reply

Hi RETTRO team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version! All the best, Out of the Sandbox

5 / 5 Share

Oct. 28, 2025

J’utilise Theme Updater & Backups depuis plusieurs mois et j’en suis très satisfait. La mise à jour du thème se fait en quelques clics sans perdre mes personnalisations, ce qui me fait gagner énormément de temps. Les sauvegardes automatiques sont un vrai plus pour travailler en toute sécurité. Le support est réactif et professionnel. Je recommande cette application à tous ceux qui utilisent un thème premium Shopify !

Using app

12 months

Total reviews

6

Average rating

4.3

Developer Reply

Hi EasyGusto.fr team! Thank you very much for your review! All the best, Out of the Sandbox

5 / 5 Share

Sept. 23, 2025

Store

VÖRĐR

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2025

Outstanding customer service! Thank you!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Riley's 66 LLC team! Thank you very much for your review - we always strive to have the best support experience! All the best, Out of the Sandbox

5 / 5 Share

Sept. 9, 2025

Quite handy for updateing.

Using app

About 6 hours

Total reviews

5

Average rating

4.4

Developer Reply

Hi eHobbyAsia team! Thank you for your review, and we are so happy to hear that Theme Updater is part of your Superstore theme's update process. All the best, Out of the Sandbox

4 / 5 Share

Sept. 8, 2025

We have an old Parallax theme which has limited functionality, so we got the app to add the FAQs to our product pages. I was able to add it to the product pages and it works if you want to add generic FAQs to the pages. However, to get product specific FAQs on each product page you need to add individual metafields for the sub-titles, then each question & each answer. We have close to 100 products so that means hundreds of metafields. Would great to see this feature added.

Using app

About 7 years

Total reviews

2

Average rating

3.5

Developer Reply

Hi Canine Spirit Australia team! Thanks for the review and feedback on our Theme Sections - we are always looking for ways to improve our Theme Updater app, and this is a valuable insight! All the best, Out of the Sandbox

5 / 5 Share

Aug. 30, 2025

We have added the scrolling images and collection list sections from Theme Updater & Backups to our website. They definitely enhance the appearance of our website. We had some minor technical glitches with scrolling images not displaying correctly with our theme that tech support was able to resolve.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Windfall Jewelry team! Thank you for your review of our Theme Updater app and Theme Sections! All the best, Out of the Sandbox

5 / 5 Share

Aug. 28, 2025

Great interface and great support. You'll never hesitate again to go through theme updates (Expanse from Archetype Themes in my case).

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi La Compagnie des Cartes team! We are glad to hear that our support team and Theme Updater is part of your Expanse theme's update process - thank you very much for the review! All the best, Out of the Sandbox

5 / 5 Share

Aug. 13, 2025

great!

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Blancos Rebeca team! Thank you so much for your review of Theme Updater! All the best, Out of the Sandbox

5 / 5 Share

Aug. 12, 2025

The updater works very well as I have used it for three updates with no issues. I would appreciate more details in the release notes.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi JK Taylor US team! We are glad to hear that Theme Updater has been such an important part of your store's update process! And thank you for the feedback on the release notes - we are always open to hear how we could improve our app and our documentation. All the best, Out of the Sandbox

5 / 5 Share

Aug. 5, 2025

Super easy to use and support is extremely proactive and quick. Euwi is extremely helpful

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Moke Apparel team! Thanks for such a wonderful review of our Theme Updater and our support team! All the best, Out of the Sandbox

5 / 5 Share

July 10, 2025

Works just fine and had no issues. Thank you

Using app

About 6 years

Total reviews

14

Average rating

5.0

Developer Reply

Hi Carathea team! Thanks for your review - glad to hear that Theme Updater is a good fit for your store! All the best, Out of the Sandbox