All reviews

Rating Breakdown

  • 5
    49% (137 ratings)
  • 4
    8% (21 ratings)
  • 3
    3% (8 ratings)
  • 2
    6% (16 ratings)
  • 1
    35% (96 ratings)
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5 / 5 Share

March 6, 2024

John provided amazing customer service, swiftly resolving my technical issue with patience and professionalism. Highly recommend for their commitment to assisting customers even after the sale. Thank you, John!

Store

ISONIA

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi ISONIA team! So happy to hear that our support team was able to lend a hand, and that Theme Updater was part of your store's update process! All the best, Out of the Sandbox

5 / 5 Share

March 6, 2024

Theme updater makes staying up to date a snap and customer service is fantastic. Above and beyond :)

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hi Christine Byer Esthetics team! Thanks for your review - we are happy to hear how Theme Updater was able to streamline your theme updating experience! All the best, Out of the Sandbox

5 / 5 Share

March 3, 2024

I've been using the Theme Updater & Backups app for a while now to manage the theme on my Shopify store, and it has been an invaluable tool. The app makes it easy to upgrade my theme to the latest version with just a few clicks - no more having to check for updates and handle complicated uploads and installations manually. A crucial feature that I depend on is that it highlights any custom changes I've made that won't carry over when updating to the new theme version. This makes it a breeze to quickly copy over any key custom CSS, code edits, or other modifications I've made after installing the updated theme. Without this handy feature, I'd risk losing necessary tweaks every time I update. The support team is also excellent. I've contacted them several times with issues or questions, and they are very responsive. They take ownership of inquiries and will follow up with you until everything has been resolved. Overall, I recommend the Theme Updater & Backups app to any Shopify merchant looking to simplify theme updates and implement robust backup protection. It has saved countless hours and given me confidence that my store data is safe. I don't know how I managed my theme without it!

Using app

3 months

Total reviews

20

Average rating

5.0

Developer Reply

Hi Select Beauty team! Thank you for your amazing review! We are so happy to hear that using Theme Updater was able to streamline your theme's updating process, and that our support team was part of that process! Updating your theme manually without the assistance of Theme Updater can be a big task, and we are glad that we were able to help you get onto the most recent version of your theme faster and easier. All the best, Out of the Sandbox

5 / 5 Share

Feb. 28, 2024

Used the theme updater and ran into a small problem. Contact support and issue was addressed and fixed with hours. Would definitely recommend this to all.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Primespec1 team! We are glad that our support team was there to assist, and that Theme updater app was able to help streamline your shop's update! Thank you very much for your review! All the best, Out of the Sandbox

5 / 5 Share

Feb. 22, 2024

I would 100% recommend this App to everyone. The lightning fast tech support feature for any Pixel Union Themes (Empire) pays for itself. And being able to back up your entire store "just in case" is an incredible feature as well. 10/10 App.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Chiller Depot team! Thank you for taking the time to leave such a wonderful review! We are happy to hear how much Theme Updater has positively impacted your theme updating experience, and that our support team was able to be part of that process, too! All the best, Out of the Sandbox

5 / 5 Share

Feb. 20, 2024

This app saves a lot of time and worry and the customer service is great!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Walston Architectural Products team! We appreciate your wonderful review, and are happy to hear that Theme Updater was able to help you streamline the update process for your shop - and that our support team was there to help answer any questions you had about the process! All the best, Out of the Sandbox

5 / 5 Share

Feb. 15, 2024

Very easy to update to latest theme version with 1 click. Thanks

Using app

About 2 years

Total reviews

11

Average rating

5.0

Developer Reply

Hi GutterBrush team! Thank you for your review, and we are so happy to hear that Theme Updater has been able to help you streamline your theme update! All the best, Out of the Sandbox

5 / 5 Share

Feb. 14, 2024

This app really helped us gain confidence when the time came to update our theme version. The support we received was top notch and came at a time when we were starting to wonder who we could ask for support. I highly recommend this app and service!

Store

MAIWA

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi MAIWA team! Happy to hear that Theme Updater has been a valuable tool for you and your business! We take great pride in our app and support, and appreciate your wonderful review. All the best, Out of the Sandbox

5 / 5 Share

Feb. 13, 2024

Great app for updating your theme and fantastic customer service from OOTS. Our website has a bit of custom coding, so I was nervous about tackling the update myself as I am not a developer. However, it all went incredibly smoothly, and now we are up to date. I had a couple of questions just the update process, and the customer support team was right there to help answer my questions and put my mind at ease. Also, the customization tracker that shows what changes have been made to the code vs the original is a hugely helpful tool. Thanks Out of the Sandbox team.

Using app

Over 4 years

Total reviews

9

Average rating

5.0

Developer Reply

Hi House and Loft Living team! Thank you very much for your wonderful review! Updating themes can be a daunting task, and we are so happy to hear that Theme Updater was able to streamline that process for you. All the best, Out of the Sandbox

4 / 5 Share

Feb. 8, 2024

Good app and works great. Some of the way they word things are confusing, but they are responsive when asking support for help.

Using app

Over 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Hi House and Loft Living team! We appreciate your feedback and review of the app! We are happy to hear that our support team was able to assist, and we are actively updating the wording in-app to provide clearer steps. All the best, Out of the Sandbox

5 / 5 Share

Feb. 7, 2024

Out of the Sandbox, specifically their Turbo theme, is key to our website success. The feature set is amazing, but honestly time consuming on the initial set up. Thankfully, the theme updater app was created and has taken our site maintenance struggles away. Now, when Turbo or Shopify releases updates, it's a simple matter of checking this app, clicking a couple buttons, and we are up with the latest styles and technology. There is only one app in our stable that requires hands on help fixing, but that developer is also quick to respond. This app pays for itself in time savings, without a doubt.

Using app

Almost 7 years

Total reviews

5

Average rating

5.0

Developer Reply

Hi Mystic Knotwork team! Thank you for taking the team to leave us such a wonderful review! We are excited to hear that Theme Updater Plus has made such an impact on your store's update experience. All the best, Out of the Sandbox

5 / 5 Share

Jan. 24, 2024

Everything rolls well and I've had zero issues with the Theme Updater. Thanks Oots!

Store

Luava

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Luava team! We appreciate you taking the time to leave this review, and are so happy to hear that Theme Updater Plus was a part of your Retina theme update! All the best, Out of the Sandbox

5 / 5 Share

Jan. 18, 2024

The theme updater makes loading new themes easy. The customer service is great. They got back to me in a timely fashion and answered all my questions. I recommend the app.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Margie Edwards Jewelry team! Thank you very much for your review! We are always happy to hear from our merchants, and are happy to hear that Theme Updater Plus was able to streamline the updating process for your theme. We take a lot of pride in our support, and are happy to hear that we were able to be part of your theme's update! All the best, Out of the Sandbox

5 / 5 Share

Dec. 20, 2023

I have the Flex theme on my shop, and I recently installed the Theme Updater app just to try it. I went from Flex v3 to v5 with almost no issues at all. There was one thing I had to contact OOTS customer support about, and they were able to fix it within the day. I also have some customizations on my Shopify website and they still work 100% even after updating. All in all I'm impressed with this app. I like the idea of having the latest and greatest theme live on my store.

Store

Outlinx

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Outlinx team! We are so glad to hear that Theme Updater Plus helped to streamline the updating process of your Flex theme! Keeping your theme up to date is important - letting you take advantage of new features and improvements - and we are happy to hear that Theme Updater Plus was part of that experience! Thank you very much for your review! All the best, Out of the Sandbox

5 / 5 Share

Nov. 14, 2023

This makes updating the turbo app so easy!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi The Bookworm's Closet team! We are so glad to hear that Theme Updater Plus helped to streamline the updating process of your Turbo theme! Thank you very much for your review! All the best, Out of the Sandbox

1 / 5 Share

Nov. 7, 2023

After extensive research of multiple Shopify themes, I have decided to provide my rating for my paid Premium Turbo theme. Here are my reasons why: I initially opened my store over three years ago. I opened my store during the pandemic, and was initially selling mask. However, I knew at that point that in the future, I wanted to also sell apparel. At that time I hired a designer to create my Shopify for me. I was not familiar with themes, or anything to that extent as I paid the designer to do all the work. I closed my store a year into the pandemic, and put a in construction notice on my store front, as I rebuilt for my apparel store. The designer who built my Shopify store used the turbo theme. As back then I was not familiar with how themes were placed into Shopify. I am now under the impression that the designer used either his own turbo theme, or a stolen turbo theme on my store. Because I was familiar with the turbo theme I ended up purchasing the theme myself about six months ago not even bothering to look at other themes, that was 100% my mistake. I have recently in the last 2 month or so been reviewing Shopify dedicated themes themself (Both Free & Paid) and wow is all I can say! Dedicated Shopify themes offer way more ability for customization than the turbo theme, which is supposed to be a premium theme. The Shopify themes allow you to do basic things as changing margins/padding/spacing in each section, using gradient colors, they provide product tabs with icons, some of the themes also allow you to upload your own icons, they allow you to choose the background color of your pop-ups, they also allow you to use pages as dynamic sources in collapsible product tabs (to allow you to have a size chart), Some themes even come with built-in cookie banners, they also provide count down timers and much more. all of these things that I’m mentioning here that come with Shopify themes do not come in the premium turbo theme. The Turbo Theme is a Good Theme, however, it’s one of the oldest themes on the market and I believe it has a lot of catching up to do, especially to simple basic features that are standard on Free Shopify Themes. Whenever you reach out for assistance they typically state that they will submit feedback on your behalf or refer you to a developer for assistance.

Using app

6 months

Total reviews

4

Average rating

3.0

Developer Reply

Hi Soul of Chiron Creations, LLC team! Looks like this is a review of the Turbo theme - not of Theme Updater Plus. It also looks like you have reviewed the Turbo theme, with the same review, accidentally! We appreciate your feedback on the Turbo theme, and would recommend reaching out to our support team so we can collect your suggestions for the Turbo theme. You can send us any suggestions you may have, here: https://help.outofthesandbox.com/hc/en-us/requests/new All the best, Out of the Sandbox

5 / 5 Share

Nov. 3, 2023

I've been finding the Theme Updater App extremely handy for theme updates, and recently, I decided to try out the Vault feature as well. Initially, I encountered some issues while upgrading my account, but after reaching out to support, the resolution came swiftly within a few days. Their support team was incredibly patient and efficient, making the process hassle-free. I'm now enjoying the full benefits of the app without any complications. Strongly recommend this app for its functionality and stellar customer service. Thank you for making my experience a positive one!

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi 備前屋本店 team! We are glad to hear that you are enjoying Theme Updater Plus and Vault! We know how important it is to keep your shop's data backed up and your theme up to date, and are happy to hear that we were able to support you with this upgrade. Thank you very much for your review! All the best, Out of the Sandbox

5 / 5 Share

Oct. 13, 2023

The finally got it together. I tried to update FLEX from 3.1 to 3.5 then 4.5 and there was just too much that did not transfer and I had to rebuild the home page. But the update to 5.01 was great. Only took a few hours and a couple of times contacting support to get all the customizations made. Good Job OOTSB.

Using app

Almost 6 years

Total reviews

6

Average rating

4.8

Developer Reply

Hi SomaEnergetics Sound Tools & Training team! Thank you very much for your review! We are happy to hear that Theme Updater Plus was able to streamline your Flex update, and that our support team was able to support the process! All the best, Out of the Sandbox

5 / 5 Share

Oct. 11, 2023

Euwi is very professional and knowledgeable in helping us resolve the issues related to formatting and style settings of blogs posts. He always responded to us quickly and we have already sought his assistance many times. If you want fast support and swift webpage loading speed, the themes from Out of the Sandbox is your excellent choice !

Using app

3 months

Total reviews

11

Average rating

5.0

Developer Reply

Hi iSmart Home Gadgets Limited team! Thank you very much for your detailed review and we are glad to hear that our support team was able to provide you with fast and knowledgable support during your theme's update process! All the best, Out of the Sandbox

5 / 5 Share

Oct. 9, 2023

Great support, Thanks Corey

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi CYSM Shapers team! We are happy to hear that our support team met your expectations! Thank you for your review - it means a lot to us! All the best, Out of the Sandbox