Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.8
feedback
307
chart
#1,612
All reviews
Rating Breakdown
Review RSS Feed
Nov. 26, 2024
Works great although not all customizations will be transferred although its a lot better than previously. Love the new sections which have been added. Support is also great!
Nov. 11, 2024
Nov. 5, 2024
I had a fantastic experience with the OOTS support team. We had an issue with our Shopify store (which I didn't fully understand) and they were incredibly responsive and patient, addressing my questions thoroughly and ensuring I understood every step. I appreciated their clear instructions and attention to detail, which made resolving my issue much easier than I anticipated. The support I received was professional, efficient, and exceeded my expectations. Highly recommended!
Hi Mambo Surf De Luxe team! Thanks for such an awesome review of our Theme Updater app and of our team's support! We always look forward to getting to work with our merchants and please do not hesitate to reach out to us if you have any questions at all. All the best, Out of the Sandbox
Nov. 4, 2024
Just received a DMCA Takedown Notice from these guys, No direct support contact on their page Their register page is not working : https://register.pixelunion.net/ Just had AI bot that is unhelpful Also their reset password link is not working, this is the email from Shopify This is the email we received, with one day to action this otherwise our site will be taken down, I am not impressed. We received a Digital Millennium Copyright Act takedown notice from a theme developer claiming that your Shopify store, xxxxxxxx is using an unlicensed version of the following theme: https://outofthesandbox.com/collections/turbo-theme Your store will be taken offline on November 6, 2024 if this issue hasn’t been resolved. You can resolve this issue by: Purchase: consider buying the theme from the theme developer using the link provided in the notice, or Delete: if you choose not to purchase the theme, then you must remove it from your theme library. If you require any assistance with buying the theme, please contact the theme developer directly at [email protected]. If you require any assistance removing the theme, please contact Shopify support. If you delete the theme, reply directly to this email to let us know. If you purchase the theme, we require the theme developer to confirm. Thank you for your attention to this matter, Shopify Trust & Safety
Nov. 3, 2024
Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.
Hi Velvet Vortex team! The best way for us to provide assistance and answer any questions you have about our app is to reach out to [email protected] so our team can take a look with you. Please, respond to our email we sent your way so we can help! All the best, Out of the Sandbox
Nov. 2, 2024
A definite must if you're getting an Out of the Sandbox theme......you need to keep up with changes and this does it easily. Go Pro and you get additional sections to add to your site.
Hi Seguin Gardens & Gifts team! Thank you for your awesome review - we are so happy to see that you are taking advantage of Theme Updater to keep your theme up to date, and are enjoying our newest app feature - Theme Sections! All the best, Out of the Sandbox
Nov. 1, 2024
Garbage, everytime I update the theme is wrecks the customisations. Takes days to figure out, even though I have ticked the ,aintain theme customisations. Deffo not worth paying monthly for, am actively looking for another theme. Now i can't even get the theme updater to work. Shopify are trying to dig me out of the mess caused by out of the sandbox!
Hi DR GUS nutrition team! Sorry to hear that you are having some issues with your theme! We have previously assisted you with your theme, and are here to help again if you want to reply to our email! Looking forward to helping out again and if there is something specific that you need help with, please include it in your reply to our email so we can take a look at it with you. All the best, Out of the Sandbox
Oct. 30, 2024
Hi Feather Hearts team! Thank you very much for your review of the Theme Updater! All the best, Out of the Sandbox
Oct. 25, 2024
Had some difficulty updating due to customization but the team reached out straight away offering their support.
Hi Body & Beyond team! Thank you very much for your review of the Theme Updater and our support team! If you ever need our help or have questions, please do not hesitate to reach out. All the best, Out of the Sandbox
Oct. 17, 2024
Great support. Euwi helped a great deal with a conflict of code issue I had while updating. Great customer support and service.
Hi Healthy Habitats team! We are so happy to hear that our team was able to assist with your theme update - thank you very much for your review! All the best, Out of the Sandbox
Oct. 17, 2024
top produits
Hi Iriscosmetics team! We really appreciate your review - thank you! All the best, Out of the Sandbox
Oct. 9, 2024
Hey Leo! I want to express my gratitude, for your help and quick aid in transferring the theme license smoothly and efficiently! Your professionalism and assistance throughout the process have been truly commendable. Greatly appreciated by me! I am extremely pleased, with both the theme itself and the service that you have provided. Warm regards, Mohammad
Hi Halveprijs.be team! Thank you very much for your review of the Theme Updater, theme, and support team! We are always happy to help with any question that come up, and please feel free to reach out if you need any assistance. All the best, Out of the Sandbox
Oct. 7, 2024
Good and fast service!
Hi Sonxplus Chibougamau team! We are so glad to hear that our Theme Updater app and out support team were able to assist you. Thank you for the wonderful review, and if you have any questions, please reach out to us and we will be happy to assist! All the best, Out of the Sandbox
Oct. 9, 2024
Update to answer: For those who read the response: This in every way incorrect. Our custom code is not slowing down our theme. That is not the issue and our correspondance have been on the same ticket all alone, which has been replied by us continuously. The app has been of no use, please do not disregard your responsibility by making it seem the fault us on us. Downloaded the app to carry over some customs codes (page speed improvements only). The updated theme version didn't even carry over our photos and contacted support. After weeks of requesting updates, finally they reported the issue was fixed and all possible content was carried over. What they did not mention (or may not have checked) was the fact that the updated theme was not functional, even the cart did not work and you could not place an order along with other major errors. I was OK to waive the custom codes and just proceed with a standard carry over, but their solution was to hire Storetasker. I am so disappointed and frustrated of having to wait weeks and finally be referred to a more expensive solution. I can't even proceed with the standard theme unless I hire Storetasker. In addition our Google Traffic is down by almost 50%! As soon as possible we will migrate to a different theme by a different developer. If I could I would give 0 starts!
Hi Murano Vintage CPH team! Sorry to hear that your custom code is slowing down your theme! We have reached out to you several times to see how we can best assist you, but unfortunately, have not been able to get any response from you. We hope you are able to receive our responses to your earlier ticket, and our attempts to reach out, and we look forward to working with you to resolve these issues! All the best, Out of the Sandbox
Oct. 3, 2024
Works great!
Hi AEDwijzer team! Thanks for leaving us a review of Theme Updater, and we are so happy to hear that you had a great experience with the app! All the best, Out of the Sandbox
Sept. 27, 2024
Doesn't work
Hi KNXSolution team! Sounds like you may need some assistance with the app - not to worry, we have reached out to your directly. Looking forward to working with you to resolve any issues you may be facing! All the best, Out of the Sandbox
Sept. 27, 2024
This app is a lifesaver, it’s saved me hundreds as I normally have to pay someone to bring over my changes and this can take days. I had a small issue and Leo sorted it the same day and even helped me research something which he really didn’t have to. Amazing app, theme and support. Thank you
Hi Yililo team! Thank you very much for the review - and the review of our support team and theme! Glad to hear that Theme Updater has had such an impact on your shop and keeping your theme updated! All the best, Out of the Sandbox
Sept. 26, 2024
Support from the Theme Updater team is excellent. Thanks for taking the time to update our theme with all of the customizations on an existing theme version.
Hi Proformance Supply team! Thanks for the review - we are happy that Theme Updater is part of your theme's update process! All the best, Out of the Sandbox