Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
3.8
feedback
307
chart
#1,612
All reviews
Rating Breakdown
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May 2, 2024
My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!
Hi Handmade Bronkey Premium Goods ® team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Third party customizations that are added to the theme's code are always tricky to navigate, and I am glad that we were able to provide with you the correct information to help you update to the new theme version! All the best, Out of the Sandbox
April 27, 2024
Broke my theme when updating. Kept nothing of the previous design. "Some code changes could not be transferred over" but it cant even show WHAT wasn't transferred.
Hi Rebuild IT team! Sorry to hear that you ran into an issue when updating your theme - we always recommend reaching out to our support team if you need assistance so we can work together to get your theme updated successfully! We have reached out to you now and are looking forward to getting your theme updated. All the best, Out of the Sandbox
April 25, 2024
The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.
Hi Naked Faire team! So glad to hear that the Theme Updater was able to help you streamline your theme's update process - thank you for leaving such a wonderful review of the app and our support team! All the best, Out of the Sandbox
April 25, 2024
Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox. For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code. I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support. Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing.. This was the email response I received: "The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections. As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience." Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen. Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated. I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement. For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..
Hi Mr Collectable team! Shopify's move to Online Store 2.0 does add a few additional steps to the process in the initial update to 2.0, but the good news is that this is a 1-time update, and allows you to start fresh. This means you can do away with all the old code in your theme from old apps and customizations that can be slowing down your theme, and gives you the chance to move to Online Store 2.0 and take advantage of all the great features that have been introduced to your theme! We appreciate that this can be a complicated process, and that is why our support team is here to help. Unfortunately, it looks like you uninstalled the app before we had a chance to reach out to you and assist, but we are here to help out should you need us. We have reached out to you to see how we can help you update your vintage theme, and are looking forward to hearing back from you. All the best, Out of the Sandbox
April 21, 2024
The Theme Updater and Backups was seamless when performing an update of our Flex Theme on our Shopify website. A click of a few buttons and your are done with the update. Highly recommended!!!
Hi Gifts Cafe team! Thank you very much for taking the time to leave us this review! We are so glad to hear that Theme Updater is part of your shop's updating journey, and happy to hear that we were able to help streamline the process. All the best, Out of the Sandbox
July 22, 2024
Updating the theme was a breeze. Takes a lot of the fuss out of keeping things up-to-date. It's even easier now with the AI help :)
Hi Handmade Candles | Candlellation team! So glad to hear that Theme Updater was able to streamline your shop's update! Updating your theme can be a big task, and we are so happy to hear that using the app was able to make this experience much smoother. All the best, Out of the Sandbox
March 28, 2024
Support is absolutely great! Prompt and can spot the theme issue right away.
Hi Gym Plus team! Thank you for leaving such a wonderful review - we are glad to hear that our app and support were able to help streamline your theme's update process! All the best, Out of the Sandbox
March 22, 2024
Great app, very easy to use. Even better customer service: very efficient, quick and skilled.
Hi Akinna Milano team! We are glad to hear that using Theme Updater was an easy way to help streamline the process of updating your shop's theme. Our support team is always here to help answer any questions that come up, and thank you very much for giving them a shout out in your review! All the best, Out of the Sandbox
March 21, 2024
I've recently upgraded to the Pro option and it's made a big difference in terms of time and efficiency for my theme updates. Everything has gone smoothly and there is also excellent customer support.
Hi Emily Kidson team! We are happy to hear that the Pro plan of Theme Updater helped to streamline the update process for your theme! Thanks for taking the time to leave us a review of both out app, and our customer service. All the best, Out of the Sandbox
March 7, 2024
is good to deal with
Hi Jabonera Don Gato team! Thank you for taking the time to leave a review! All the best, Out of the Sandbox
March 7, 2024
Installed it not very long time ago but at this stage I'm very happy with it. Support level is great.Myles you are the best , thanks for your help)
Hi Unimpy team! We are glad to hear that Theme Updater is part of your update process and helped to streamline your theme's update! All the best, Out of the Sandbox
March 6, 2024
It found a few problems, but they were easily dealt with.
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Hi Ocean Beaches Glassblowing & Gallery team! Thank you for your review! Glad to hear that our support team was able to jump in and help. All the best, Out of the Sandbox
March 6, 2024
John provided amazing customer service, swiftly resolving my technical issue with patience and professionalism. Highly recommend for their commitment to assisting customers even after the sale. Thank you, John!
Hi ISONIA team! So happy to hear that our support team was able to lend a hand, and that Theme Updater was part of your store's update process! All the best, Out of the Sandbox
March 6, 2024
Theme updater makes staying up to date a snap and customer service is fantastic. Above and beyond :)
Hi Christine Byer Esthetics team! Thanks for your review - we are happy to hear how Theme Updater was able to streamline your theme updating experience! All the best, Out of the Sandbox
March 3, 2024
I've been using the Theme Updater & Backups app for a while now to manage the theme on my Shopify store, and it has been an invaluable tool. The app makes it easy to upgrade my theme to the latest version with just a few clicks - no more having to check for updates and handle complicated uploads and installations manually. A crucial feature that I depend on is that it highlights any custom changes I've made that won't carry over when updating to the new theme version. This makes it a breeze to quickly copy over any key custom CSS, code edits, or other modifications I've made after installing the updated theme. Without this handy feature, I'd risk losing necessary tweaks every time I update. The support team is also excellent. I've contacted them several times with issues or questions, and they are very responsive. They take ownership of inquiries and will follow up with you until everything has been resolved. Overall, I recommend the Theme Updater & Backups app to any Shopify merchant looking to simplify theme updates and implement robust backup protection. It has saved countless hours and given me confidence that my store data is safe. I don't know how I managed my theme without it!
Hi Select Beauty team! Thank you for your amazing review! We are so happy to hear that using Theme Updater was able to streamline your theme's updating process, and that our support team was part of that process! Updating your theme manually without the assistance of Theme Updater can be a big task, and we are glad that we were able to help you get onto the most recent version of your theme faster and easier. All the best, Out of the Sandbox
Feb. 28, 2024
Used the theme updater and ran into a small problem. Contact support and issue was addressed and fixed with hours. Would definitely recommend this to all.
Hi Primespec1 team! We are glad that our support team was there to assist, and that Theme updater app was able to help streamline your shop's update! Thank you very much for your review! All the best, Out of the Sandbox
Feb. 22, 2024
I would 100% recommend this App to everyone. The lightning fast tech support feature for any Pixel Union Themes (Empire) pays for itself. And being able to back up your entire store "just in case" is an incredible feature as well. 10/10 App.
Hi Chiller Depot team! Thank you for taking the time to leave such a wonderful review! We are happy to hear how much Theme Updater has positively impacted your theme updating experience, and that our support team was able to be part of that process, too! All the best, Out of the Sandbox
Feb. 20, 2024
This app saves a lot of time and worry and the customer service is great!
Hi Walston Architectural Products team! We appreciate your wonderful review, and are happy to hear that Theme Updater was able to help you streamline the update process for your shop - and that our support team was there to help answer any questions you had about the process! All the best, Out of the Sandbox
Feb. 15, 2024
Very easy to update to latest theme version with 1 click. Thanks
Hi GutterBrush team! Thank you for your review, and we are so happy to hear that Theme Updater has been able to help you streamline your theme update! All the best, Out of the Sandbox
Sept. 24, 2024
This app really helped us gain confidence when the time came to update our theme version. The support we received was clear and fast. All of the questions I had were answered. I highly recommend this app and service!
Hi MAIWA team! Happy to hear that Theme Updater has been a valuable tool for you and your business! We take great pride in our app and support, and appreciate your wonderful review. All the best, Out of the Sandbox