Theme Updater & Backups | OOTS
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I had a great experience working with the Out of the Sandbox team. They were incredibly helpful and responsive throughout the entire process—from guiding me on how to purchase and register the Flex theme, to answering all my questions with patience and clarity. Their support team made everything easy to understand, and I truly appreciated how smooth and straightforward the experience was. I’m very happy with the service I received and would gladly recommend Out of the Sandbox to anyone looking for high-quality themes and excellent customer support. Thank you for the great service!
Hi iStore Nigeria team! Thank you for such a detailed review - so glad to hear that our support team was able to assist, and that you are enjoying your Flex theme! We are here to assist with any questions that come up, and if you need any assistance with Theme Updater, please do not hesitate to reach out to our team in the future. All the best, Out of the Sandbox
The support from Corey in helping me with my theme updating process has been superb. Very helpful and great communication.
Hi a3AmyLin, LLC team! Thanks so much for your review - we have a pretty great support team and it's awesome to hear that you had such a great experience! All the best, Out of the Sandbox
Hi Hot Cakes Molten Chocolate Cakery team! Thank you very much for your review! All the best, Out of the Sandbox
I find this app helpful, especially because when things don't go as smoothly as I'd expect, the OOTS support team give excellent help with solving any problems. Thank you to the support team!
Hi Corner Block Studio team! We are so glad to hear that Theme Updater is part of your Flex theme's update process - we are always here to help and are glad that you had such a great experience with our support team! All the best, Out of the Sandbox
These folks have been some of the most thorough and responsive people I’ve ever had to have help me. Thank you!!!
Hi Kona Natural Soap Company team! Thank you for your review! Our support team is here to help with anything you might need advise on and we are glad to hear that you had such a great experience! All the best, Out of the Sandbox
Hi Ben's Deals team! Thanks for leaving us a review - we are happy to see that Theme Updater is part of your Flex theme's update process! All the best, Out of the Sandbox
Heartfelt Thanks for Outstanding Support I am incredibly grateful to the Pixel Union team, especially Gabriel, for their exceptional support and understanding. Navigating an incredibly stressful issue, Gabriel's compassionate and prompt assistance turned a challenging situation into a positive experience. The dedication shown in resolving our issue,and going above and beyond to help us, demonstrates Pixel Union's commitment to supporting small businesses like ours. Their Turbo theme is not just powerful and feature-rich, but backed by a team that genuinely cares about its users. Thanks to the Theme Updater App, we can easily access updated versions of the Turbo theme, which adds tremendous value. I highly recommend this app to anyone using Pixel Union themes. Thank you again for your outstanding support. Your help has made a world of difference to our small business and the community we support.
Hi Sattu.org team! Thanks for such a great review of our support and Theme Updater - looking forward to continuing to work with you, and appreciate you taking the time to share your experience. All the best, Out of the Sandbox
The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary. Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.
Hi Infinite1 Brand team! Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided are very helpful" in the ticket we have open with you, but it sounds like you might need a bit more help. We were able to help with the cancelation of your subscription on the same day that you started it, but did not know that you were needing assistance with updating the theme itself, as this was not mentioned in your ticket. We would appreciate the chance to support you where we can, and hope that you will reply to our follow up in the open ticket. All the best, Out of the Sandbox
Overall it's great. Had a small hitch and support helped me all the way through.
Hi Bullet Journal team! We are glad that our support team was able to step in and help out, and we are happy to hear that Theme Updater is part of your Flex theme's update process! All the best, Out of the Sandbox
Hi Knights Gear USA team! Thank you very much for your review - we are happy to hear that you are enjoying Theme Updater! All the best, Out of the Sandbox
I've had the Flex theme forever and use the Theme Updater all the time. I just installed the video with text section and love the functionality.
Hi Molten Glass Creations team! We are happy to hear that you are using Theme Sections on your Flex theme - thank you very much for your review! All the best, Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team! The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version. Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out. All the best, Out of the Sandbox
Hi Secret SCENTSations, LLC team! Thank you very much for your review of Theme Updater - we are glad to hear that you are enjoying it! All the best, Out of the Sandbox
Love my Turbo theme, and love the Theme Updater. Every year I update my theme to make sure everything runs smoothly. And OOTSB team are always super helpful too! Thanks!
Hi Clothes & Roads team! We are happy to hear that Theme Updater is part of your Turbo theme's update process and that both are helping you to run your shop so efficiently! We are always here to help with anything that comes up, and thanks for your review of our support team, too - happy selling! All the best, Out of the Sandbox
it is perfect
Hi URT! URT! team! Thank you for your review - we think so too! All the best, Out of the Sandbox
This is a great companion app to the OOTS themes. We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey! The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.
Hi Heartwork Inc team! Thank you for the wonderful review of our support team and of Theme Updater! We are very proud of Theme Sections, and look forward to rolling our new sections to the app - glad to hear that they are such a welcome addition to your theme. All the best, Out of the Sandbox
Had issues with my updates on the updater The team reached out to me resolve the issue which was swiftly done
Hi Revive team! We have tried to reach out to you a couple times to see if there is anything that we can do to work with you on this and are waiting to hear back from you! In regards to the update itself, it sounds like some previous code customizations failed to transfer to the new version. This can be custom code added to theme files or code/scripts from third party apps. All the best, Out of the Sandbox
Very easy to install and use.
Hi Shapeez team! Thanks for the great review - glad to hear that Theme Updater is helping to keep your Turbo theme updated! All the best, Out of the Sandbox
Sustainable and Regularly Updated I've been using the Turbo theme for years, and I couldn’t imagine switching to another theme for 3 main reasons: - Proven Longevity: Turbo has been around for years, which ensures its sustainability. (It’s tempting to go for flashy themes that seem impressive at first glance, but it’s a trap. If they’re developed by a couple of guys working out of a tiny studio, they often disappear or move on after six months or a year, leaving the theme outdated with no further updates...). - Always Up-to-Date: Turbo is updated promptly to stay compatible with Shopify’s latest features and updates. - Responsive Support: Their support team is incredibly responsive and solves any technical customization issues efficiently.
Hi Cuisine-Pratique team! Thank you very much for your review of our support and Theme Updater. We are so happy to hear that Theme Updater is helping to streamline your Turbo theme updates so you can continue to use it with all it's newest features! All the best, Out of the Sandbox
Hi Exoterra team! Thank you very much for your review! All the best, Out of the Sandbox
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