Theme Updater & Backups | OOTS
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Heartfelt Thanks for Outstanding Support I am incredibly grateful to the Pixel Union team, especially Gabriel, for their exceptional support and understanding. Navigating an incredibly stressful issue, Gabriel's compassionate and prompt assistance turned a challenging situation into a positive experience. The dedication shown in resolving our issue,and going above and beyond to help us, demonstrates Pixel Union's commitment to supporting small businesses like ours. Their Turbo theme is not just powerful and feature-rich, but backed by a team that genuinely cares about its users. Thanks to the Theme Updater App, we can easily access updated versions of the Turbo theme, which adds tremendous value. I highly recommend this app to anyone using Pixel Union themes. Thank you again for your outstanding support. Your help has made a world of difference to our small business and the community we support.
Hi Sattu.org team! Thanks for such a great review of our support and Theme Updater - looking forward to continuing to work with you, and appreciate you taking the time to share your experience. All the best, Out of the Sandbox
The only thing it did for me is install an updated version of my current theme, which I've already done from the Shopify theme store. Everything else I have to do manually. Plus, there is no option to cancel your plan so I have to contact customer support just to cancel, which I find unnecessary. Edit: I did contact support and they were very friendly and willing to help. therefore, I am willing to upgrade the rating.
Hi Infinite1 Brand team! Sorry to hear that you are having trouble with the app - I can see that you responded with "Thanks for your speedy response. The steps you provided are very helpful" in the ticket we have open with you, but it sounds like you might need a bit more help. We were able to help with the cancelation of your subscription on the same day that you started it, but did not know that you were needing assistance with updating the theme itself, as this was not mentioned in your ticket. We would appreciate the chance to support you where we can, and hope that you will reply to our follow up in the open ticket. All the best, Out of the Sandbox
Overall it's great. Had a small hitch and support helped me all the way through.
Hi Bullet Journal team! We are glad that our support team was able to step in and help out, and we are happy to hear that Theme Updater is part of your Flex theme's update process! All the best, Out of the Sandbox
Hi Knights Gear USA team! Thank you very much for your review - we are happy to hear that you are enjoying Theme Updater! All the best, Out of the Sandbox
I've had the Flex theme forever and use the Theme Updater all the time. I just installed the video with text section and love the functionality.
Hi Molten Glass Creations team! We are happy to hear that you are using Theme Sections on your Flex theme - thank you very much for your review! All the best, Out of the Sandbox
Must admit I am very disappointed of the app and service. Totally useless. The updates never go smoothly, it's deleting all my theme customizations (which I payed a lot for) and I can't use the updated theme. Most important files need to be configured manually, and I have to hire a developer to make the changes, for extra payment ($300 to be exact). It is ridiculous as a pay you each month for this app.
Hi camieandme team! The Theme Updater does identify customizations that it cannot carry over from your 2021 theme version so you can manually carry them over to your updated 2025 theme version. Customizing the theme to be right-to-left and adding third party app code and customizations does introduce a lot of additional complexity. However, our support team has been helping you with each of your questions as they come up and please let us know if there is any additional help you may need by replying to your open ticket so we can do our best to help out. All the best, Out of the Sandbox
Hi Secret SCENTSations, LLC team! Thank you very much for your review of Theme Updater - we are glad to hear that you are enjoying it! All the best, Out of the Sandbox
it is perfect
Hi URT! URT! team! Thank you for your review - we think so too! All the best, Out of the Sandbox
This is a great companion app to the OOTS themes. We hit a few stumbling blocks updating an old theme full of little customisations, but the support team was helpful and swift - thank you, Corey! The new sections are a truly welcome feature, and choosing to install only the ones you need makes a lot of sense.
Hi Heartwork Inc team! Thank you for the wonderful review of our support team and of Theme Updater! We are very proud of Theme Sections, and look forward to rolling our new sections to the app - glad to hear that they are such a welcome addition to your theme. All the best, Out of the Sandbox
Had issues with my updates on the updater The team reached out to me resolve the issue which was swiftly done
Hi Revive team! We have tried to reach out to you a couple times to see if there is anything that we can do to work with you on this and are waiting to hear back from you! In regards to the update itself, it sounds like some previous code customizations failed to transfer to the new version. This can be custom code added to theme files or code/scripts from third party apps. All the best, Out of the Sandbox
Very easy to install and use.
Hi Shapeez team! Thanks for the great review - glad to hear that Theme Updater is helping to keep your Turbo theme updated! All the best, Out of the Sandbox
Sustainable and Regularly Updated I've been using the Turbo theme for years, and I couldn’t imagine switching to another theme for 3 main reasons: - Proven Longevity: Turbo has been around for years, which ensures its sustainability. (It’s tempting to go for flashy themes that seem impressive at first glance, but it’s a trap. If they’re developed by a couple of guys working out of a tiny studio, they often disappear or move on after six months or a year, leaving the theme outdated with no further updates...). - Always Up-to-Date: Turbo is updated promptly to stay compatible with Shopify’s latest features and updates. - Responsive Support: Their support team is incredibly responsive and solves any technical customization issues efficiently.
Hi Cuisine-Pratique team! Thank you very much for your review of our support and Theme Updater. We are so happy to hear that Theme Updater is helping to streamline your Turbo theme updates so you can continue to use it with all it's newest features! All the best, Out of the Sandbox
Hi Exoterra team! Thank you very much for your review! All the best, Out of the Sandbox
Hi Savouro Coffee & Co. team! Thank you for your review - glad to hear that Theme Updater is part of your Turbo theme's update process! All the best, Out of the Sandbox
Theme update did nog work on the first try. Contacted support and after 30min the issue was fixed! Great app, even better support!
Hi Jarderi team! We are glad to hear that Theme Updater is part of your theme's update process, and that our team was able to step in and help you out! Thanks for the great review! All the best, Out of the Sandbox
So far so good!
Hi JAREDJAMIN team! We are so happy to hear that Theme Updater is able to help your shop - thanks for the great review! All the best, Out of the Sandbox
Hi Dr John Burns team! Thank you very much for your review - we are glad to hear that you are enjoying Theme Updater! All the best, Out of the Sandbox
Clicking on app -store health check- and a spinning wheel, then nothing. So out of the -sand-box this app does not work.
Hi Velvet Vortex team! The best way for us to provide assistance and answer any questions you have about our app is to reach out to [email protected] so our team can take a look with you. Please, respond to our email we sent your way so we can help! All the best, Out of the Sandbox
A definite must if you're getting an Out of the Sandbox theme......you need to keep up with changes and this does it easily. Go Pro and you get additional sections to add to your site.
Hi Seguin Gardens & Gifts team! Thank you for your awesome review - we are so happy to see that you are taking advantage of Theme Updater to keep your theme up to date, and are enjoying our newest app feature - Theme Sections! All the best, Out of the Sandbox
Support is great, very responsive. Slight issue is everytime I update the theme i have to check all the theme customisations. Can take while to figure out, even though I have ticked the maintain theme customisations.
Hi DR GUS nutrition team! Sorry to hear that you are having some issues with your theme! We have previously assisted you with your theme, and are here to help again if you want to reply to our email! Looking forward to helping out again and if there is something specific that you need help with, please include it in your reply to our email so we can take a look at it with you. All the best, Out of the Sandbox
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