Theme Updater & Backups | OOTS
Shopify premium theme updates and online store data backups
Rating
4.1
feedback
255
chart
#1,345
All reviews
Review RSS Feed
Nov. 3, 2023
I've been finding the Theme Updater App extremely handy for theme updates, and recently, I decided to try out the Vault feature as well. Initially, I encountered some issues while upgrading my account, but after reaching out to support, the resolution came swiftly within a few days. Their support team was incredibly patient and efficient, making the process hassle-free. I'm now enjoying the full benefits of the app without any complications. Strongly recommend this app for its functionality and stellar customer service. Thank you for making my experience a positive one!
Hi 備前屋本店 team! We are glad to hear that you are enjoying Theme Updater Plus and Vault! We know how important it is to keep your shop's data backed up and your theme up to date, and are happy to hear that we were able to support you with this upgrade. Thank you very much for your review! All the best, Out of the Sandbox
Oct. 13, 2023
The finally got it together. I tried to update FLEX from 3.1 to 3.5 then 4.5 and there was just too much that did not transfer and I had to rebuild the home page. But the update to 5.01 was great. Only took a few hours and a couple of times contacting support to get all the customizations made. Good Job OOTSB.
Using app
Almost 6 years
Total reviews
7
Average rating
4.9
Hi SomaEnergetics Sound Tools & Training team! Thank you very much for your review! We are happy to hear that Theme Updater Plus was able to streamline your Flex update, and that our support team was able to support the process! All the best, Out of the Sandbox
Oct. 11, 2023
Euwi is very professional and knowledgeable in helping us resolve the issues related to formatting and style settings of blogs posts. He always responded to us quickly and we have already sought his assistance many times. If you want fast support and swift webpage loading speed, the themes from Out of the Sandbox is your excellent choice !
Hi iSmart Home Gadgets Limited team! Thank you very much for your detailed review and we are glad to hear that our support team was able to provide you with fast and knowledgable support during your theme's update process! All the best, Out of the Sandbox
Oct. 9, 2023
Great support, Thanks Corey
Hi CYSM Shapers team! We are happy to hear that our support team met your expectations! Thank you for your review - it means a lot to us! All the best, Out of the Sandbox
Oct. 6, 2023
ADDITION 10/6/23: I am upping this to 4 stars. It is still very odd that the app messed up section on my page. HOWEVER, I did contact Out of The Sandbox and they replied very quickly and they fixed it! The reason I wrote the review is because last time I contacted them it took days for them to get back to me. So I wanted to make sure this was handled quickly. This time they really replied quickly, within 24 hours, and fixed the issue the same day or next (I think we are on different time zones). Thank you ORIGINAL REVIEW: Quite frustrating. Basic elements on my website get changed randomly and I have to go back and update tot he way we had it originally. I am referring to colors, fonts, banner message, our logo gets lost, it's really bad. Especially since we pay $9/month for the pro version. I am NOT talking about custom code, that I know already you guys don't move over, but the basics? Colors? Fonts? Really bad.
Hi Sauipe team! It looks like you submitted this review before reaching out to our support team, but I am happy that we were able to get this issue sorted out for you, and that our support team was able to resolve the issue that was causing these settings from not transferring over in your Flex theme update. We do our best to make sure that bugs do not interfere with the updating process, but if you have any questions, please be sure to reach out to our support team directly so we can help get you the support you need as soon as possible! All the best, Out of the Sandbox
Sept. 28, 2023
Quick respons! They help me to update the theme and it is perfect!
Hi Artègo Hair Professional team! Thank you for your review! We are glad that Theme Updater Plus and our team were able to streamline the update process for your Expanse theme! All the best, Out of the Sandbox
Sept. 20, 2023
Makes updating our theme a much easier and quicker job.
Hi TABlites team! We are happy to hear that Theme Updater Plus helped to streamline your Empire theme's update process - we really appreciate your review! All the best, Out of the Sandbox
Sept. 9, 2023
Wow, look at those ratings, either people hate it, or love it. When I first used it, I didn't like it, but I see they are working to make it better by the day. I have a lot of faith in this company. I've used their theme (Turbo) for many years now, and they are always putting a lot of work into it to keep it updated and add some goodies here and there. Don't let the reviews on this "updater" app steer you away from using their themes, as they are one of the best in the industry, imho.
Hi Historical Pix team! We really appreciate your review and are glad to hear that you have been keeping your Turbo theme updated with our app! Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes! All the best, Out of the Sandbox
Sept. 6, 2023
It's never easy to update a Shopify theme, especially one that's been modified but the Theme Updater app makes it pretty painless and straightforward. If you use OOTS themes it's well worth the extra.
Hi Norse Spirit team! Thank you for your wonderful review! We are so happy to hear that you were able to streamline the updating process for your theme. Our app is growing everyday, and is now compatible with Out of the Sandbox, Pixel Union, Archetype, and Troop themes! All the best, Out of the Sandbox
Aug. 29, 2023
We use the Theme Updater App to regularly update our Archetype Motion theme. Even though we have a couple of Apps installed and some manually added code, the App does a great job. We did run into an issue once, but Cory and the support team jumped in and solved it in no time. We can highly recommend the App and the support team.
Hi DANYCARE team! So glad to hear that you have been updating your Motion theme by Archetype with Theme Updater Plus and that we were able to assist - appreciate you taking the time to leave such a great review! All the best, Out of the Sandbox
Aug. 22, 2023
Sorry but it's rubbish. It just doest even try to update the theme. Just installs a clean new copy of the updated version. There is always an error or something that stops it working - but then nothing works at all. Been trying on and off for months. In response to developer response - It transfers nothing over, not even the colour scheme. I understand the limitations of custom code of course - but it makes zero effort to even try and work with unaltered templates.
Hi Cavalor Direct team! Unfortunately, Theme Updater Plus is not always able to be transfer over heavily customized theme files. Luckily, Theme Updater Plus is able to identify the code that will need to be manually transferred to the updated theme version. Our support team was able to help explain why this was occurring for your Impulse theme, because of a liquid templating markup, and provided suggestions to help with future updates. All the best, Out of the Sandbox
July 31, 2023
We appreciate this app and how it helps updating to the latest version. We always try to run the latest code on our website and being a small shop this really helps go from version to version without having to do it all manually. There have been times we were not able to use it but that was outlined and expected. For instance going from pre OS2 to a OS2 supported theme required a lot of manual updates but this was expected as OS2 was a different framework altogether. Once we got past that upgrade the Theme Updater app has helped keep our theme up to date with little to no help needed. We have had to reach out to support and found there the help we received to be quick and support was knowledgeable.
Hi Killzone Flashlights team! We are so glad to hear that Theme Updater Plus helped to streamline the updating process of your theme - thank you for your feedback! All the best, Out of the Sandbox
June 6, 2023
Great support when posted queries, and not all that expensive when you need to keep your theme up to date. Thanks team.
Hi RINO Ready team! Thank you for taking the time to leave us a review of Theme Updater Plus and we are glad we were able to help out! All the best, Out of the Sandbox
May 24, 2023
Worst customer service. I bought their theme 4 years ago for $425. At first you could upgrade for FREE. Now you have to pay $9 to upgrade. Knowing that from July 28, 2022 to November 2022 there were no less than 6 updates of the theme because each time the new updates had bugs. This is a total disrespect towards the customer. It's already not the cheapest theme on the market, but to have to charge again its own customers to get updates? That's really taking people for cash machines.
Hi Viking Shop team! Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files. Thank you very much for your review of Theme Updater Plus! All the best, Out of the Sandbox
May 18, 2023
Beware of this company! Do not waste your money. Their current customer service is awful, often referring you to have to "hire an Expert" to get your theme even working to a basic point. I purchased mine years back and back then they excelled at helping me to customize it. Not recently. My current theme started to give a bunch of Google Search Console errors and they told me that the only solution was to upgrade to the latest version to get those solved. Ok. After reading these reviews and their notes about this updater app I decided instead to save the money and update it manually. But, even updating the theme manually, their new updated theme is half baked and it needs a lot of coding to get it right to where my previous theme even was. After lots of back and forth (prepare to wait 24-48 hrs for them to get back to you for each response) they would not help even to fix simple issues often referring me to "hire an Expert".
Hi Health & Light Institute team! It looks like you may have left a review of a theme on our Theme Updater Plus app listing! Not to worry - here is a little context to better explain why your third party customizations may not have all been brought over from your vintage theme to an updated Shopify Online Store 2.0 theme. Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. Some apps and customizations might not be compatible with Online Store 2.0 themes. We recommend referring to your app's documentation or contacting the app developer if you are not sure, or have questions about your third party apps. Additionally, for any customization requests that fall outside of a theme developers scope of support, it is common for them to encourage you to reach out to the original developers who made the change, or engage the assistance of a third party developer. All the best, Out of the Sandbox
May 15, 2023
One can only expect that customizations will carry on with the update. This is not what the app does on the FREE version. If you wish to maintain your theme looking sharp, you will have to invest MONTHLY on this app to maintain the latest version of your theme. This is just acceptable in my case because my theme isn't adding more useful features at least for now. When it does, I will subject myself to hours on end making a hard copy by hand.
Hi PLOMERIA UNIVERSAL team! Thank you very much for your review of Theme Updater Plus! Theme Updater Plus' free plan allows you to register your theme, install the latest version of your theme, and receive email notifications for new versions If you are interested in streamlining the update process, we recommend looking at our Pro Plan, which includes the ability to preserve most settings and customizations when updating, identify code conflicts in new version, and automatically include new language files. Although Theme Updater Plus does have the ability to transfer over customized code, customizing code can still result in some issues, and more complex customizations will need to be manually transferred over to the updated theme file. All the best, Out of the Sandbox
May 7, 2023
Great customer service! Byanca went above and beyond to help me and fix whatever I wasn't happy with.
Hi Carolina’s Brownies team! So happy to hear that our support team was able to assist with your questions and that you were able to get your shop updated to the most recent theme version with Theme Updater Plus. All the best, Out of the Sandbox
May 5, 2023
Very usefull app to upgrade the theme with one mouse click!! It helds us to deliver faster time to market and keep to code base up to date.
Hi mojo.swiss team! Thank you for your review - we are glad that you were able to streamline the updating process of your theme with Theme Updater Plus! All the best, Out of the Sandbox
April 19, 2023
If you are looking for somewhere to throw away money, this is it! This app did absolutely NOTHING to preserve my settings or customizations. I bought it because upgrading normally wasn't keeping even some basic settings. Figured this would help. Nope. This was a simple upgraded. Already on shopify 2.0, so not an issue with that. EDIT: Regarding their reply... My theme settings were able to be transferred over to my new theme because I did it all manually myself. Please don't try and infer that this app had anything to do with that. Come on now.
Hi Glowy Zoey team! Unfortunately, third party app code is not always able to be transferred over automatically, especially if there are significant changes made to the theme files. Luckily, Theme Updater Plus is able to identify the code that will need to be manually transferred! Thank you for reaching out to our support team, and I am glad that we were able to identify that your theme settings were transferred over to the updated theme version. We were able to provide a detailed breakdown of the third party app code that would need to be transferred over to your updated Impulse theme, and we appreciate you reaching out for clarification! All the best, Out of the Sandbox
April 7, 2023
We have used this app since its release. Be aware of that many 3rd Party Themes does not offer Automatic Theme Updates. You need then to download the newest theme, and do all the customization once again (this can take much time / have a high cost). However, the themes from Out of the Sandbox offers a Automatic Theme Updater. That is a huge advantage. We have a website with many 3rd party apps, and a 3rd party Theme Editor. When using this, all changes we have made are included into the new updated version. If some code will not be transferred, we are notified of that in the app. Please note their app have two price points, one with support within 3 days, and one with priority support. In my opinion the cost of both the plans are easy to justify, if you run a business with revenue. We have updated the Turbo-Portland theme from Shopify to the new Shopify 2.0 theme with no problems, using Theme Updater Plus. If we need help, the support from Out of the Sandbox has allways been great. We had a serious problem with a 3rd party app that was not compatible with the theme. We was sent in all direction, everyone pointing towards another. Out of the Sandbox stepped up, gave us clear instruction, and solved the problem for us, although the error was with another app. Conclusion: We are happy with both the products and support offered by Out of the Sandbox, and a big thanks to Euwi!
Hi ebiketech team! Theme Updater Plus is an amazing tool for updating your theme, and saves a lot of time with troublesome updates while helping to streamline the update process. We are very glad that you used this app to update your theme, and thank you for such an awesome review of our app! All the best, Out of the Sandbox