Theme Updater & Backups | OOTS

My mala mi experiencia, esta aplicación no hace un upload del tema nuevo sino que solamente hace una simple copia sin ningún de los cambios previos echos por nosotros, a parte no hay opcion de cancelar el upgrade y se tiene que eliminar si no quieres que te cobren! un timo en todo regla!

Broke my theme when updating. Kept nothing of the previous design. "Some code changes could not be transferred over" but it cant even show WHAT wasn't transferred.

The Theme Updater works very well and easy to use. Just a click and it updates. And when I get any kind of issue, the support team always respond quickly and make sure I'm happy with the app. Highly recommended.

Okay before I dive into my negative review, I know the developer will respond by giving me a generic reply however there is clear proof with over 90 1-star reviews how trash the support is for Out Of The Sandbox. For starters, I am all for supporting people's business and I understand things cost money, keeping your website up to date costs money too however what doesn't sit right with me is how there is no support for anyone who has a custom code. I decided to purchase the higher member tier for this app, thinking it was going to be a 1 click solution to update my out-of-date theme however, I ran into an issue where my theme couldn't be updated and I needed to contact customer support. Basically, they looked into my theme and updated it however they had to copy my live theme and said that some code elements couldn't be transferred. Basically, my whole website was scrapped to nothing.. This was the email response I received: "The error message here is expected and is related to Shopifys recent 'Section Group' changes which have affected the header and footer sections. As a result, the mega menu would need to be rebuilt, but this will be a one-time inconvenience." Pretty much Out Of The Sandbox doesn't give you any true help and tells you to outsource a freelancer to Storetasker which is the biggest money grab I have ever seen. Look I am no expert but I am not a complete noob when it comes to technology and I know transferring a code isn't complicated. I was charged $500 USD to transfer a few codes which is only less then an hour's work...That is the biggest scam I have ever heard. It costs more to transfer the code than the actual cost of the theme, and I know 100% that Out Of The Sandbox and Storetasker have some kind of agreement. For anyone reading this, do yourself a favour and hire someone from Freelancer, it only cost me about $20 and the code was completed within an hour..

The Theme Updater and Backups was seamless when performing an update of our Flex Theme on our Shopify website. A click of a few buttons and your are done with the update. Highly recommended!!!

Updating the theme was a breeze. Takes a lot of the fuss out of keeping things up-to-date. It's even easier now with the AI help :)

Support is absolutely great! Prompt and can spot the theme issue right away.

Great app, very easy to use. Even better customer service: very efficient, quick and skilled.

I've recently upgraded to the Pro option and it's made a big difference in terms of time and efficiency for my theme updates. Everything has gone smoothly and there is also excellent customer support.

is good to deal with

worked very easily

John provided amazing customer service, swiftly resolving my technical issue with patience and professionalism. Highly recommend for their commitment to assisting customers even after the sale. Thank you, John!

Theme updater makes staying up to date a snap and customer service is fantastic. Above and beyond :)

I've been using the Theme Updater & Backups app for a while now to manage the theme on my Shopify store, and it has been an invaluable tool. The app makes it easy to upgrade my theme to the latest version with just a few clicks - no more having to check for updates and handle complicated uploads and installations manually. A crucial feature that I depend on is that it highlights any custom changes I've made that won't carry over when updating to the new theme version. This makes it a breeze to quickly copy over any key custom CSS, code edits, or other modifications I've made after installing the updated theme. Without this handy feature, I'd risk losing necessary tweaks every time I update. The support team is also excellent. I've contacted them several times with issues or questions, and they are very responsive. They take ownership of inquiries and will follow up with you until everything has been resolved. Overall, I recommend the Theme Updater & Backups app to any Shopify merchant looking to simplify theme updates and implement robust backup protection. It has saved countless hours and given me confidence that my store data is safe. I don't know how I managed my theme without it!

Used the theme updater and ran into a small problem. Contact support and issue was addressed and fixed with hours. Would definitely recommend this to all.

I would 100% recommend this App to everyone. The lightning fast tech support feature for any Pixel Union Themes (Empire) pays for itself. And being able to back up your entire store "just in case" is an incredible feature as well. 10/10 App.

This app saves a lot of time and worry and the customer service is great!

Very easy to update to latest theme version with 1 click. Thanks

Great app for updating your theme and fantastic customer service from OOTS. Our website has a bit of custom coding, so I was nervous about tackling the update myself as I am not a developer. However, it all went incredibly smoothly, and now we are up to date. I had a couple of questions just the update process, and the customer support team was right there to help answer my questions and put my mind at ease. Also, the customization tracker that shows what changes have been made to the code vs the original is a hugely helpful tool. Thanks Out of the Sandbox team.

Out of the Sandbox, specifically their Turbo theme, is key to our website success. The feature set is amazing, but honestly time consuming on the initial set up. Thankfully, the theme updater app was created and has taken our site maintenance struggles away. Now, when Turbo or Shopify releases updates, it's a simple matter of checking this app, clicking a couple buttons, and we are up with the latest styles and technology. There is only one app in our stable that requires hands on help fixing, but that developer is also quick to respond. This app pays for itself in time savings, without a doubt.