Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,097
chart
#159
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
14%
-
Less than a month
28%
-
Less than a year
36%
-
More than a year
19%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising its user-friendly interface, effectiveness in reducing common queries, and seamless integration with Shopify. Customers appreciate the AI-powered customer communication, especially the AI chatbot's ability to handle repetitive questions and provide instant responses. The app is described as a valuable tool for improving customer service, increasing sales, and saving time for businesses. Some users mention minor drawbacks such as pricing concerns and the need for better customization options.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Dec. 2, 2025
Tidioh has been great for our business and has generated over 12k in sales in the first 60 days. Simply, you get out of it what you put into it. So overall it's good, and we are still learning how to use the app.
Thank you so much for the 5-star review!
Dec. 1, 2025
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Dec. 1, 2025
很好用的插件，客服回复也很及时，有什么需要可以联系他们，很快就会解决
Thank you so much -- our Support Team is there to assist!
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