Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,120
chart
#140
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
14%
-
Less than a month
28%
-
Less than a year
35%
-
More than a year
19%
Reviews Summary
Tidio is a highly praised Shopify app that offers easy-to-use live chat features and AI capabilities. Users appreciate the seamless integration with Shopify, the effectiveness of the AI in handling customer queries, and the overall improvement in customer engagement and sales. The app is lauded for its intuitive interface, automation features, and the ability to streamline customer communications. However, some users find the app a bit expensive and suggest improvements in AI customization and flexibility. Overall, Tidio is recommended for businesses looking to enhance customer support and boost sales.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2026
good experience
We truly appreciate your support — thanks for choosing Tidio!
Jan. 5, 2026
This is the app I have been searching for to streamline and make my online customer management a lot easier. Very easy to set up and simple to use daily. The work flow features are also fantastic for my online store. Would highly recommend!
Thank you so much for the kind words! We’re really glad Tidio is helping you run things more smoothly — your recommendation means a lot to our team. ⭐
Dec. 31, 2025
I'm still just getting started with Tidio, but I already recognize the potential. It allows me to have a central ticket tracking system across live chats and emails, so I don't let any support emails fall through the cracks. The support bot is also going to decrease my support volume for common questions that can be answered by reading documentation and FAQ. Tidio is great at pointing my customers to the right resources. I would love to see the option to integrate Lyro with Discord and pull in tickets from there as well.
Thanks so much for the thoughtful review! We’re happy to hear Tidio is already helping you centralize support and guide customers to the right resources. Your feedback about a Discord integration is noted — it’s ideas like this that help us keep improving. We really appreciate you being with us!
Dec. 31, 2025
Easy to use, great support and works very well. Would certainly recommend other Shopify users to download this app.
Thank you so much for the kind words! We're so happy to know that you like our app, and support :)
Dec. 30, 2025
great app
We really appreciate your feedback — thank you for choosing Tidio!
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