Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,110
chart
#154
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
14%
-
Less than a month
28%
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Less than a year
36%
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More than a year
19%
Reviews Summary
The reviews for the Shopify App are overwhelmingly positive, with users praising its user-friendly interface, effectiveness in reducing common queries, and seamless integration with Shopify. Customers appreciate the AI-powered customer communication, especially the AI chatbot's ability to handle repetitive questions and provide instant responses. The app is described as a valuable tool for improving customer service, increasing sales, and saving time for businesses. Some users mention minor drawbacks such as pricing concerns and the need for better customization options.
Highlights
Review RSS Feed
All reviews
Dec. 12, 2025
Tidio m'aident à gérer les questions de mes clients en directe, et l'interface et très intuitive
Thanks so much! Happy to hear you find the interface intuitive and helpful.
Dec. 12, 2025
We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.
We appreciate you sharing your experience! Accuracy and responsible AI responses are very important to us, so it’s great to hear Tidio is performing reliably and handing conversations to humans when needed.
Dec. 11, 2025
Me encanta, lo recomiendo 100% aún en versión gratis...ya veré como es con la versión paga...gracias ;)
Thanks for the love! We're glad you're enjoying the free version.
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