Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,180
chart
#133
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
13%
-
Less than a month
28%
-
Less than a year
35%
-
More than a year
20%
Reviews Summary
Tidio is highly praised by ecommerce merchants for its organization, guidance in setup, and time-saving automatic features. Users appreciate the AI capabilities that help with customer support and response times. The app is described as intuitive, user-friendly, and effective in streamlining customer communications. Positive feedback includes the ease of integration with Shopify, the helpful AI agent, and the ability to customize responses. However, there are some mentions of the app being expensive for certain users and issues with AI responses needing improvement in flexibility and customization options.
Highlights
Review RSS Feed
All reviews
March 25, 2026
I have used this in the past (during the pandemic when we had to work from home) so I was super excited to get to download it again for our new website. So far so good, I love the different plan options and the ability to customize the widgets. Super helpful for our company!
Thank you so much for sharing your experience—we’re thrilled to have you back with Tidio! It’s wonderful to hear that our platform continues to meet your needs, especially as your company grows.
March 25, 2026
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
March 25, 2026
Tidio has been an excellent app for my business. It is user-friendly, reliable, and has helped me improve communication with my customers. The setup process was simple, and the tools make customer support faster and more efficient. I am very happy with the experience and highly recommend it to other business owners.
Thank you so much for your kind words and recommendation! It’s incredibly rewarding to know that our user-friendly platform and efficient tools have helped streamline your customer communication and support.
March 25, 2026
Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tidio has become such a valuable part of your customer care team.
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