Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,137
chart
#125
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
14%
-
Less than a month
28%
-
Less than a year
35%
-
More than a year
20%
Reviews Summary
Tidio is a highly praised app by ecommerce merchants, with many positive reviews highlighting its user-friendly interface, effectiveness in customer service management, and the convenience of having AI features. Users appreciate the ease of setup, the intuitive nature of the app, and the positive impact it has had on their businesses. The AI chatbot, Lyro, receives particular praise for its quality responses and ability to handle customer inquiries effectively. However, some users mention that the app can be expensive, and there are suggestions for improvements such as providing more flexible customization options and additional training resources.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
expensive but good app
Thanks for the feedback! We’ve reached out to help you find the best pricing and get the most value out of Tidio 😊
Jan. 28, 2026
great all in one place and easy to use
Thank you for the 5-star review!
Jan. 27, 2026
Wir testen nun seit ein paar Tagen und stellen mit Freude fest, dass das Tool praktisch alle KI (Key) Features beinhaltet, die wir für unseren OEM Shop einsetzen möchten...!
Thanks for sharing your experience! We’re happy to hear Tidio meets your AI needs for your shop.
Jan. 27, 2026
We have been Using Tidio for our business since launch. It's amazing like having a full staff for CS. We highly recommend
Thank you for the kind words and support — it means a lot to our team ⭐
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