Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.5
feedback
851
chart
#274
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
9%
-
Less than a month
45%
-
Less than a year
117%
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More than a year
54%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the effectiveness of the AI chatbot in reducing staff time and generating sales, as well as the responsive customer service team. However, negative themes include issues with pricing, upselling tactics, poor user experience, and difficulties in canceling the service. Some users also mentioned problems with support responsiveness and functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 9, 2025
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
May 6, 2025
Tidio has been a big help for us so far. Lyro handles all the repetitive questions, saving us time, and its easy to set up and use. Plus, their customer service is fantastic if you need any help getting started.
May 6, 2025
Terrible Customer Support – 30+ Days, No Resolution We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send. - 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes. - No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare. - Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility. - Empty promises. Each “we’ll get back to you shortly” stretches into days of silence. If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.
Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration. Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further. We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation. Please feel free to reply to our last email at any time — we remain ready to assist.
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