Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,162
chart
#133
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
13%
-
Less than a month
28%
-
Less than a year
35%
-
More than a year
20%
Reviews Summary
Tidio is highly praised by ecommerce merchants for its organization, guidance in setup, and time-saving automatic features. Users appreciate the AI capabilities that help with customer support and response times. The app is described as intuitive, user-friendly, and effective in streamlining customer communications. Positive feedback includes the ease of integration with Shopify, the helpful AI agent, and the ability to customize responses. However, there are some mentions of the app being expensive for certain users and issues with AI responses needing improvement in flexibility and customization options.
Highlights
Review RSS Feed
All reviews
Feb. 27, 2026
The app is very organized and has great guidance on setting up everything in the beginning. There is a lot to learn, but Tidio had a lot of automatic features that sped up the process.
Feb. 27, 2026
Tolle App! Alles funktioniert tadellos. Ich kann Tidio nur wärmstens empfehlen!
Thank you so much for your support! 💙
Feb. 27, 2026
A real time saver for me. I was using the Shopify chat, but Tidio responds to 90% + of chats without me needing to get involved.
We’re so glad Tidio is helping your team. That’s exactly what we aim for 💚
Feb. 26, 2026
absolutely love it and will continue use it as our main customer support tool
Thank you so much for your trust! 💙 We truly appreciate your support — we’ll keep working hard to deliver the best experience possible!
Feb. 24, 2026
A mi me ha funcionado bastante, pude automatizar las preguntas más frecuentes y me liberó de bastante tiempo para poder dedicarlo a otras tareas
Thank you for the review, satisfaction of our customers is our top priority!
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