Tidio ‑ Live Chat & AI Chatbot
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Rating
4.7
feedback
1,097
chart
#159
All reviews
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Dec. 2, 2025
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Dec. 2, 2025
Tidioh has been great for our business and has generated over 12k in sales in the first 60 days. Simply, you get out of it what you put into it. So overall it's good, and we are still learning how to use the app.
Thank you so much for the 5-star review!
Dec. 1, 2025
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Dec. 1, 2025
很好用的插件，客服回复也很及时，有什么需要可以联系他们，很快就会解决
Thank you so much -- our Support Team is there to assist!
Nov. 30, 2025
Great Live chat and AI assistance any store can have. I love the feature.
Thank you for your review, we love to hear Tidio helps you with your everyday work!
Nov. 29, 2025
I hope Tidio will stay with me and never disappoint, its a game changer in the ecom industry
Thank you, your feedback made our day!
Nov. 28, 2025
Greater user interface and easy to use for beginners
Thank you for your review, we're happy you find Tidio easy to use!
Nov. 28, 2025
An effective tool, especially during peak season. We started using Flows, creating a complex menu and Q&A system, and now we've deployed Lyro AI. Lyro AI was fairly easy to train using data from our website. With Actions, customers can check the delivery status of their orders. The AI can also communicate in multiple languages, which is important to us.
Nov. 28, 2025
It's been very helpful for our business! Highly recommend.
Thank you, we appreciate your kind words!
Nov. 28, 2025
Very good app that is updated and answers my clients needs.
Thank you a lot for the amazing feedback!
Nov. 28, 2025
Helping a lot with decreasing volume
Thank you for the 5-star review!
Nov. 27, 2025
Very easy to use.
Thank you so much for the 5 stars — we really appreciate it!
Nov. 27, 2025
It's a great tool for boosting the sales! Loved seamless integration with Klaviyo via export to Shopify. If anything, I wish they had more flexible customization settings - having only one color for the chat button, home header area and message bubbles - is rather limiting.
Thank you so much for your feedback! It really means a lot to us:)
Nov. 26, 2025
We just started using it.... I can't explain why we didn't decided to use it earlier. We tested different solutions but Tidio seems to be most complex and complete solution for our business. Highly recommended app.
Thank you! We're glad our service is helping your business.
Nov. 26, 2025
It has help reduced a lot of common queries without any human interaction we really enjoy this product
Thank you! We're happy to hear everything’s working great for you.