Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,116
chart
#148
All reviews
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Dec. 22, 2025
We're really happy with Tidio. We've been able to streamline all written customer communications through Tidio, including social media and it has been a gamechanger. Also the live chat works seamlessly and the AI is getting very good
Thank you for the feedback! We’re happy to hear Tidio has been a game changer for you!
Dec. 22, 2025
Great app, bit expensive
Thanks for the feedback! We’re glad you’re enjoying Tidio. We’re constantly working on offering the best features and pricing options for businesses of all sizes — including a free plan. We’ve also reached out to you via email to help make sure you’re on the best plan for your needs.
Dec. 18, 2025
Tidio has been an absolute game-changer for my e-commerce business. The platform itself is intuitive, powerful, and incredibly effective for engaging customers in real time, automating conversations, and guiding shoppers toward the right products. It has noticeably improved both customer experience and conversion flow on my site. What truly sets Tidio apart, however, is their customer support—specifically Carlos. If you are serious about improving customer engagement, sales, and support efficiency, Tidio is absolutely worth it—and if you get the chance to work with Carlos, you are in excellent hands. Highly recommended.
Thank you so much for your kind review! It's so great to know that Tidio is such a game changer for your business, and that you've had such an amazing experience with our support team - Carlos is one of the best! ;)
Dec. 18, 2025
good
Huge thanks for the review. We’re always here if you need us!
Dec. 17, 2025
Tidio ist einfach spitze!
Thank you for the 5 stars! We really appreciate your support.
Dec. 16, 2025
We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times. There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via [email protected], and we'll do our best to make Tidio a 5-star app for you!
Dec. 16, 2025
Uso Tidio da diversi anni e sono soddisfatto al 100% utile, intuitivo e soprattutto concretizza le vendite. APPROVATO!
Thank you so much for your review! ⭐ We’re thrilled to hear that Tidio has helped boost your sales. Your support truly means a lot to us — thanks for being part of the Tidio community!
Dec. 15, 2025
Great feature, easy to get started and helps us complete loads of leads
Thanks for the love! We’re glad everything’s working great for you!
Dec. 12, 2025
Tidio m'aident à gérer les questions de mes clients en directe, et l'interface et très intuitive
Thanks so much! Happy to hear you find the interface intuitive and helpful.
Dec. 12, 2025
We've tested a few platforms now all with AI integrated. Most of them can be very hallucinatory in their responses and then there's a mad scramble to get back to the customer to give them the correct information. Its early days with Tidio but in our testing it's been absolutely spot on with all the questions, some of which have been quite technical. What I do like is that if its unsure then it will actually handoff to a human, but ask for information to clarify responses to future similar questions.
We appreciate you sharing your experience! Accuracy and responsible AI responses are very important to us, so it’s great to hear Tidio is performing reliably and handing conversations to humans when needed.
Dec. 11, 2025
Me encanta, lo recomiendo 100% aún en versión gratis...ya veré como es con la versión paga...gracias ;)
Thanks for the love! We're glad you're enjoying the free version.
Dec. 10, 2025
Me gusta que se pueda escalar el uso a medida de irlo necesitando sin gastar mucho desde el inicio.
Thank you so much for the 5-star review!
Dec. 9, 2025
Estamos tendo uma excelente experiência com o Tidio, leva um tempo para configurar com as informações corretas a IA mas vale a pena investir tempo nisso.
Your support means everything to us — thank you!
Dec. 9, 2025
The best chat app I've ever used, and getting better all the time!
Thank you! Your feedback means a lot to our team. 🙌
Dec. 7, 2025
Tidio mam podłączone do sklepu QRS i jestem super zadowolony. Aplikacja jest intuicyjna, szybko się integruje ze sklepem i realnie pomaga w obsłudze klienta – więcej pytań zamienia się w zamówienia. Bardzo doceniam automatyzacje i chatboty, które odciążają mnie i zespół. Z czystym sumieniem polecam!
Dziękujemy bardzo za miłe słowa! Super słyszeć, że Tidio pomaga w prowadzeniu Państwa sklepu i generuje sprzedaż :)