Tidio ‑ Live Chat & AI Chatbot
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User friendly, Lyro is helpful. The phone app could be better, a tad difficult to navigate compared to desktop, but overall very helpful for our business!
Thank you for your kind words and feedback on the mobile app. We have reached out via emal to discuss what specifically can be improved :-)
I hope there can be Chinese as well, because the Chinese market is supposed to be huge
We appreciate your feedback on the language we could introduce. Hope you're satisfied with using Tidio.
necesito poder mandar mensajes outbound en whatsapp. de lo contrario seria full estrellas
Thank you for the feedback on our integration, it helps a lot!
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
its fantastic we have made good sales from using Tideo
Thank you so much! We’re really grateful to hear that Tidio has helped generate sales for your business 💙 If you ever need help optimizing anything, we’re always here for you.
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Thanks for sharing this! 🙌 We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
expensive but good app
Thanks for the feedback! We’ve reached out to help you find the best pricing and get the most value out of Tidio 😊
It is intuitive and easy to use.
Thank you very much for the review!
Convenient
Thanks for the feedback! We’ve reached out to help you get the most out of Tidio 😊
Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.
Thank you — we’re glad Tidio is working well for you! 🙌
Great app! The AI function is also amazing, but a bit expensive.
Thanks for the feedback! We’re glad you’re enjoying Tidio. We’re constantly working on offering the best features and pricing options for businesses of all sizes — including a free plan. We’ve also reached out to you via email to help make sure you’re on the best plan for your needs.
We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times. There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via [email protected], and we'll do our best to make Tidio a 5-star app for you!
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Good UI, Fast and Efficient. Just what you need for cutomer service. -1 star because needs some improvement and better customer reply time.
Thank you so much for your feedback! 🙌 We’ve reached out to you directly and would love to help you get the very best out of Tidio. Your comments are truly appreciated — thanks again for taking the time to share them!
Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.
Thank you for the review!
Looks really promising, our customer service dpt is over the moon.
We really appreciate your feedback — so glad your customer service team is happy!
good
Thank you for your review! Please let us know on [email protected] if there's anything we can do to make your Tidio experience better.
Very happy with the customer service I've received regarding email setups for my ticketing issues. Looking forward to getting it all squared away so my ticketing window isn't so cluttered!
Thank you so much for the kind words! 💙 We’re really glad to hear our team could help with your email setup. We’ll be here if there’s anything else we can assist you with!
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