Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,141
chart
#120
All reviews
Review RSS Feed
Aug. 12, 2025
Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.
Thank you so much for your review. Olek - Tidio
Aug. 12, 2025
This has worked well, the phone app, web app, desktop app all work well, looking forward to upgrading to growth plan in future.
Thank you so much! Olek - Tidio
Aug. 12, 2025
Tidio Review (Post-Zendesk Migration) After years on Zendesk, we transitioned to Tidio — and the difference is immediate and impactful. What We Love Pricing for Teams: Tidio scales far more affordably than Zendesk, especially with multiple agents. You're not nickel-and-dimed for every add-on or seat, which makes it a budget-friendly choice for growing teams. UX/UI That Actually Works: Zendesk felt clunky and outdated. Tidio offers a sleek, modern interface that’s intuitive from day one. Our agents adapted quickly with minimal training. Speed Matters: Tidio is fast. There’s no lag loading tickets, switching views, or handling chats. Compared to Zendesk’s sluggish performance, Tidio feels like a true upgrade. Easy Setup: Installation was painless. We had it live on our site and integrated with Shopify and email routing within hours. Contact Sync + Tagging: Contacts import cleanly, and tag management is streamlined. It's easy to segment customers and trigger specific flows based on behavior or support needs. Workflows & Tasks = No Extra Cost: Tidio’s built-in automation handles what we used to pay extra for in Zendesk Flows. You can build after-hours replies, keyword escalations, and chatbot routing without touching code or paying for extras. AI-Powered Canned Responses: No more manually managing macros. Uploading data directly to power the AI makes response handling faster and smarter — freeing agents to focus on high-value interactions. What We’d Like to See Improved Ticket Import/Export: There’s no native way to import old ticket history or export conversations. Having even basic import/export features would ease migrations and record-keeping. Snooze Feature: Zendesk allowed us to snooze tickets — temporarily removing them from the queue until a set time. Tidio lacks this, and it’s one feature we miss for follow-ups and reminders. We use Ticket tags and per time frame Workflows in the mean time.
This is an amazing review and I hope it will be highlighted at the top of our listing at some point. Big Thank You! from the team at Tidio. :) Olek
Aug. 12, 2025
Just signed up for Tidio and have had a great experience so far. Really helps us streamline our customer support.
Thank you for your review. We're proud to be your tool of choice for CS. Olek - Tidio
Aug. 12, 2025
Great app, allows for seamless and efficient communication with customers!
Aug. 12, 2025
Very useful Very good App, helped me a lot for the small business
Thank you so much! We're proud to support your business! Olek - Tidio
Aug. 12, 2025
This app has done a great job sorting and answering common questions when I am out of office! I also appreciate that they are always updating and adding new functionality to the app.
Thank you so much for your review. We will continue shipping new features, so please stay tuned! :) Olek - Tidio
Aug. 12, 2025
Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!
Thank you for providing such a thoughtful comparison. Your perspective offers valuable insights for us all to learn from. We're honored to be your chosen app for CS. Olek - Tidio
Aug. 12, 2025
Its good and works great. It needs fine tuning but that is on me. Lots of work but I wish it was able to update knowledge easier like chatGPT. Waiting for the tone update so I can change how LYRO talks. Also communication and handoff of Flow/Lyro either way can be tricky.
Thank you for your review! The tone adjustment can be managed using Lyro Guidance, where you can specify how Lyro should behave and what actions it should take. Please visit tidio.com/panel/lyro-ai/configure/guidance I'm really eager to hear your thoughts on the knowledge updates. I'll follow up with you via email to gather more insights. Olek - Tidio
Aug. 12, 2025
Simplifies communication with your customers and ensures that tracking all interactions is efficient and organized.
Thank you so much for your review! Olek - Tidio
Aug. 12, 2025
Top notch responses from this guy.
We're so so proud to be working with you! Thank you!
Aug. 12, 2025
Very nice app! There's not much apps that do it all, but Tidio does. Its very easy to connect all your channels to one inbox and the build in AI bot is VERY good. 10/10
Aug. 12, 2025
Amazing automations and integrations for online store chat box. DEFINITELY WOTH IT!
Aug. 12, 2025
So far so good! It def decreased the time I took to deal with cs.
Thank you very much! It's wonderful to hear that we're helping you save time! Olek - Tidio
Aug. 15, 2025
Tidio Chat offers a decent chat experience and works nicely even on the free version. We personally love preview options and where people are at on the site and engaging in conversation with them. (those two things are only available on the premium version though, which, is disheartening) However, know this, over the years it's gotten more invasive (loads of chat notifications to use AI, ai jumping into your chat, (it takes up space and i just don't want it there), I hate it, but worst than all those they added a limit to the number of conversations you can have per month :'( which was NOT there when we started and went through the beginnings together. (loyalty should be worth something) When companies make features that were free not free, limit what was not limited, invade when there was no invasion upon your initial customers == shame and sad experiences. A betrayal of their own honor. There should be some form of compensation on those that were 'in it from the beginning' so to speak. We got in way before ai and watched this all change. Cheers. Update: Tidio crew reached out and introduced a legacy version that simulates the earlier agreement. If this applies to you, we recommend talking to them about it and they will take care of it for you. <3
Thank you so much for your honest review. I reached out to help address some of your concerns. We're really proud to be supporting you for years! Olek - Tidio
Aug. 12, 2025
Werkt vlot samen met alle channels die we nodig hebben.
Lovely, thank you so much for your feedback! Ontzettend bedankt!