Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,240
Reviews
Chart
#267
Shopify

All reviews

5 / 5 Share
Oct. 7, 2025

Very useful

Store Using app Total reviews Average rating
Linärie Appliances 8 months 2 5.0
Developer Reply

Thank you so much for your kind review! It's great to know that you find Tidio very useful.

5 / 5 Share
Oct. 6, 2025

Store Using app Total reviews Average rating
MundoCanino About 6 years 1 5.0
Developer Reply

Thank you so much for rating Tidio!

5 / 5 Share
Oct. 6, 2025

Works great!

Store Using app Total reviews Average rating
Boblbee Sweden About 2 months 1 5.0
Developer Reply

Thank you very much for your kind review! It's great to know that Tidio works great for you.

5 / 5 Share
Oct. 6, 2025

Training the Lyro Agent is very simply. I used Chat GPT to help create the .csv file for FAQ's for our business in the required format and asked Chat GPT to go wide on certain keywords we were using to describe our porducts and vehciles that we make our products for i.e. colloquial names of vehicle models. It has worked fantastically well on chat.

Store Using app Total reviews Average rating
Developer Reply

Thanks so much for the awesome feedback! 🙌 We’re really glad to hear Lyro is working so well for you.

5 / 5 Share
Oct. 6, 2025

Very useful. i run this store for a client and it has helped with customer service massively

Store Using app Total reviews Average rating
John Clarke Sports Nutrition About 1 year 1 5.0
Developer Reply

That’s awesome to hear! 🎉 We love knowing Tidio is making a real difference for you and your clients.

5 / 5 Share
Oct. 6, 2025

Tidio has been a great addition to our store. The setup was quick and integration with Shopify was seamless. The live chat helps us connect instantly with potential customers, and the AI chatbot does a solid job at handling common questions automatically — saving our team time. We especially like how customizable the chatflows are — it feels more human than most chatbot tools we’ve tried. The dashboard is clean, and their support team is responsive. If you’re running a small to mid-sized store and want a simple way to boost engagement and conversions without hiring more staff, this is worth installing.

Store Using app Total reviews Average rating
Diamond Ateliers About 2 hours 1 5.0
5 / 5 Share
Oct. 5, 2025

TIDIO has been very easy to use and dynamic! We love it and it is helping us and our customers!

Store Using app Total reviews Average rating
TecHorns 26 days 2 5.0
Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you love Tidio, and that it helps you and your customers.

5 / 5 Share
Oct. 4, 2025

Tidio has been very helpful for our business and has been exactly what we needed to stay on top of customer inquiries in real time and provide the best service possible.

Store Using app Total reviews Average rating
DreamHome GAMEROOMS Over 1 year 2 5.0
Developer Reply

Thank you so much for your kind review! It's great to know that Tidio is a perfect fit for your needs.

5 / 5 Share
Oct. 3, 2025

Best live chat app ever.

Store Using app Total reviews Average rating
Blue Steel Jewelry 7 months 1 5.0
Developer Reply

Thank you so much for rating Tidio!

5 / 5 Share
Oct. 2, 2025

So Good!

Store Using app Total reviews Average rating
Wholistic House About 2 months 1 5.0
Developer Reply

Thank you so much for rating Tidio!

5 / 5 Share
Oct. 2, 2025

We've been using Tidio for years. It's a must have to build customer confidence. Adding Lyro has been amazing. It does a better job than we do when answering questions. We love it.

Store Using app Total reviews Average rating
Neon Mfg. About 4 years 2 5.0
Developer Reply

Thank you very much for your kind review! It's great to know that Tidio helps building your customers confidence, and that you love Lyro:)

5 / 5 Share
Oct. 2, 2025

I got the app as it was recommended to me, specifically the AI Live Chat, Lyro. I am enjoying working with the app, as it is easy to use and reduces the time spent responding to customers. It is interesting to see how Lyro is learning more about our business. Give Tidio a shot. You'll be pleased you did. Waggy Tails, The Visionary Pet Team.

Store Using app Total reviews Average rating
Visionary Pet Foods Almost 4 years 7 5.0
Developer Reply

Thank you for the 5-star review! 💙 We’re so glad Lyro is helping save time and learning more about your business — your trust means a lot to us! 🚀

5 / 5 Share
Oct. 1, 2025

Store Using app Total reviews Average rating
Greycoat Research 10 months 3 5.0
Developer Reply

Thanks so much for the 5 stars! 💙 We’re thrilled to know Tidio is working well for you.

5 / 5 Share
Oct. 1, 2025

VERY QUICK AND INTUITIVE CHAT BOX. I'VE HAD NOT PROBLEMS WITH THE BOX SO FAR.

Store Using app Total reviews Average rating
DeadLincolns 10 months 2 5.0
Developer Reply

Your support means a lot — thank you for the amazing feedback! 🌟 We’re glad you’re enjoying Tidio.

5 / 5 Share
Sept. 29, 2025

Best

Store Using app Total reviews Average rating
Dental Access 42 minutes 10 5.0
Developer Reply

Huge thanks for the review! We love being part of your toolkit.

5 / 5 Share
Sept. 27, 2025

It's making my life as a founder easier

Store Using app Total reviews Average rating
Ecoma 25 days 1 5.0
Developer Reply

Thank you so much for the review! It's great to know that Tidio makes your life easier.

5 / 5 Share
Sept. 26, 2025

très utile

Store Using app Total reviews Average rating
hudor.fr Over 5 years 1 5.0
Developer Reply

Thank you very much for your review!

5 / 5 Share
Sept. 25, 2025

app parfaite pour les besoins de ma boutique, service client efficace et rapide, j'utilise depuis 5 ans.

Store Using app Total reviews Average rating
Buroprint 4 months 2 5.0
Developer Reply

Thank you so much for your wonderful review! Your loyalty over the past 5 years means the world to us, and we’re grateful to be part of your business journey. 🚀

5 / 5 Share
Sept. 24, 2025

This app is amazing being able to communicate with customers when not online

Store Using app Total reviews Average rating
En Gold About 1 month 12 5.0
Developer Reply

Thank you! Being there for your customers, even when you're not online, can make a huge difference—and we're glad Tidio helps you do that. 🚀

5 / 5 Share
Sept. 24, 2025

We’ve been using Tidio for our online store, and it has become an essential part of our business. We also have a physical shop, but Tidio feels like our second store online—we honestly couldn’t run without it.

Store Using app Total reviews Average rating
Clast About 6 years 3 5.0
Developer Reply

Thank you for trusting us with such an important part of your business. We're here whenever you need us! 💙

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