Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,141
chart
#120
All reviews
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Aug. 12, 2025
Die Tidio App ist super einfach zu bedienen, bietet viele nützliche Funktionen und ist weitestgehend selbsterklärend. Besonders die KI-Funktion Lyro ist eine großartige Unterstützung im Alltag – absolut empfehlenswert!
Vielen dank!
Aug. 12, 2025
I have been using Tidio for some months now. The Lyro AI bot is very good for when you need extra help and don't have the capacity for extra agents to handle chats. I have recently updated our flows to make chats more proactive so I expect us to be using Tidio more and more! Recommended to businesses of all sizes.
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Lyro has been a helpful extra set of hands for your team, and it’s great to know you’re making the most of proactive flows.
Aug. 12, 2025
The platform is very user friendly and the lyro email suggestions are very helpful. We haven't used the AI chatbot much but it's pretty good. The platform could be a bit more customizable but they seem to be adding that soon and are open to suggestions on how to update their app. Really nice so far!
Great to hear your feedback. We're releasing a ton of features - you can check the public roadmap in your admin panel (bell icon at the top of the screen). Thank you! Olek - Tidio
Aug. 12, 2025
I've been using tidio for around a year and for the price the features and ease of use are second to none.
Wonderful, thank you!
Aug. 12, 2025
I've been using Tidio for a couple of years now and I can say that I'm happy about it for my ticketing needs. It can definitely do better from a few perspectives but overall and considering the pricing, I think it's one of the best if not the best choice out there
Aug. 12, 2025
excellent service
Wonderful, big thanks from our team! Olek - Tidio
Aug. 15, 2025
Great app - we've been so impressed with the answers that Lyro has provided. Fantastic customer support too.
Thank you so much for your kind words. Our team is dedicated to providing the best experience possible. If you have any more feedback or need assistance with anything, feel free to let us know!
July 24, 2025
Very nice live chat app. Quick and friendly support team.
Thank you for your kind words! We're glad you're enjoying our app and finding our support team helpful :)
July 23, 2025
Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app and finding it useful for your business. We'll make sure to pass along your kind words to Raquel!
July 11, 2025
Very good app, a real game changer
Thank you for sharing! It's great to hear that you find Tidio a game changer. If you have any specific features you love or any suggestions, feel free to share!
Aug. 12, 2025
Our business is in the pet healthcare area. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.
We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)
July 2, 2025
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
June 26, 2025
June 25, 2025
un app devvarp top e consigliata . oltretutto l'assistenza e' davvero gentile e pronta subito ad aiutarti. Super consigliata davvero