Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#338
All reviews
Rating Breakdown
Review RSS Feed
Sept. 20, 2022
great app, great performance. amazing customer support ! etc........................................................
Thank you so much for your warm words! We are always trying to improve in order to be as helpful as possible.
Sept. 20, 2022
Works really well, customer service is quite attentive and helpful. We most defintely recommended. Easy to set up and customize
We really appreciate that you took some time to give us a review! We are always aiming to be as user-friendly as possible and we will continue doing so.
Sept. 20, 2022
This app is crucial for us to engage customers on our website. It is easy to setup and the chat support for this app is great. This factor is important when considering what apps to on board to your website. The support is probably as important as the feature it has.
Wow, thank you so much for taking the time to submit this review! We're very grateful for your feedback, and we hope your business continues to benefit from using Tidio!
Sept. 19, 2022
Arturo was so kind and helpful! They helped me through setup and technical difficulties. Great customer relations, and the app works perfect in my store!
Yes, Arturo is great! Thank you so much for the kind words, and the 5-star rating!
Sept. 19, 2022
The Tidio Chat system has been great for our website, https://geojango.com Customers like the ability to instantly reach out about questions and we can quickly reach back to help in quickly closing a sale. The staff at Tidio has always been quick to help with questions. We are super pleased and recommend their app! We also like the way that we can add animated gifs in the chat and customize the colors. The workflows have been awesome! We figured out a way to block chats from locations that we are unable to service. That has been a great time saver. Just wish we could 'ban a visitor' very quickly. Currently, we have to dive into the Visitor Details 3 layers deep to ban someone that is trying to spam us. Hopefully, this will be available soon, otherwise all else is great!!!
Thank you so much for your great review! Please rest assured we have already passed the feedback in regards to a quicker way to ban visitors.
Sept. 16, 2022
This by far the best live chat app I've ever worked with, I have nothing else to ask for, it does it all and more!
Hi there! Thank you for taking the time to share such a great review :) We're so glad to hear that you think Tidio is the best live chat app so far. We will do all we can to keep it that way! Chris
Sept. 16, 2022
amazingdddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
Hi there! Thank you for your review :) It's great to hear that you like our app. We will do all we can to improve it, so we can become a 5 star app for you in the future. Chris
Sept. 16, 2022
great app! easy to set up and handle. friendly use with live chat quickly answered any your concern. Like it!
Hi there! Thank you for leaving such a lovely review :) It's great to hear that you like our app. Let us know if you need any guidance. Chris
Sept. 15, 2022
Really great App and very easy to use. Customer support is brilliant. I am so happy to have live chat on my Shopify store.
Hi there! Thank you very much for taking the time to leave your kind review :) It's great to hear that you like our app, and find the Support Team helpful. We'll do our best to keep this up! Chris
Sept. 14, 2022
Great tool for lead capture. I have used it for more than a year and it works like a magic. Increased my lead capture and conversion.
Hi there! Thank you so much for your kind review :) It's great to know that you enjoy the app so far. Let us know in case you need any guidance. Chris
Sept. 14, 2022
Great app and wonderfull customer service. Glad to use it, The best live chat app by far or as far as i know.
Hi there! Thank you so much for the lovely review :) We appreciate your feedback, and you can be sure that we will keep improving the app. Chris
Sept. 13, 2022
Its new to me and I needed help with setting it up. Arturo was so helpful and knowledgeable. I'm looking forward to using the app
Hi there! Thank you so much for the kind review :) We're glad to hear that Arturo helped you, and we hope that you will like our app. Chris
Sept. 13, 2022
The support guy helped me to fix the speed issue quickly. Great and quick Support. I would recommend to use this app for live chat.
Hi there! Thank you very much for your kind review :) It's great to hear that your issue was handled quickly, and that you'd recommend our app. Let us know in case you need any further assistance! Chris
Sept. 12, 2022
We have been using this app for a few years now. Very user freindly and ut really helped in increasing conversions. Customer service is amazing as well.
Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app so far. Your loyalty and support means a lot to us. Chris
Sept. 9, 2022
Very good chat App with several functionalities as multiple languages support and chatbot. Recommended
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Hi there! Thank you so much for your great review. We are really happy to read that you're enjoying our multilingual options and Chatbots creator, we will definitely continue working on them! -Daniel
Oct. 12, 2022
Update: 10/12/22 I was charged $49.00 on Oct 9th even though Tidio assured me I would not be charged. I want my refund. Tidio ‑ Live Chat & Chatbots (Uninstalled 2 hours later) $49.00 Tidio Chat Automation: 2022-09-09 - 2022-10-09 Update: as of 9-23-2022 I have still not received a full refund as I was told by customer support when I cancelled within an hour of install because of misleading wording in pricing plans on Shopify compared to their website. Tidio ‑ Live Chat & Chatbots $49.00 Tidio Chat Automation: 2022-09-09 - 2022-10-09 I am very disappointed in this company. I had high hopes for this app. Installed it after viewing the details and pricing on both Shopify and Tidio.com and the pricing for the higher plan was $49.00 on Shopify and $39.00 on Tidio so after reading all the details I believed the higher price and plan meant I get all the features including the bots unlimited. After upgrading since there is no trial I was charged immediately and when I figured out that I would have to add the Communicator Plan as well for $19.00 more I requested a refund after only having it for a couple of hours and all I was told is to cancel and it will automatically end at the end of the billing cycle. THATS NOT GOOD ENOUGH! This is a bad business practice of bait and switch and I can't believer they allow it on the Shopify Marketplace.
Hi there, we are extremely sorry to hear of your experience! Our Customer Satisfaction Specialist will be contacting you to address this immediately. Thank you for letting us know!
Sept. 7, 2022
This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)
Hi there! We really appreciate your review. :) We are extremely glad to read that our customer service team has been able to help you, please never hesitate to contact us for any questions you might have! - Daniel
Sept. 6, 2022
I adore the stuff thus far. The aesthetic is incredibly convenient and comfortable to look at. I'm grateful.
Hey! Thank you so much for your great review :) It is really great to hear that you like the aesthetic of the app! We hope that the functionality is also to your liking! Should you need any help, just let us know! Thank you for choosing Tidio!
Sept. 5, 2022
Great product with excellent service. Would recommend to anyone who needs an online service chat app.
Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app and our service so far. Let us know in case you need any guidance! :)
Sept. 5, 2022
Amazing app with wonderful support. I think it is the best online chat system on the market now. keep it up.
Thank you so much for the positive review! Glad to hear our support was able to help you and that you like Tidio so much! We will do our best to keep it up and more!