Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#388
All reviews
Rating Breakdown
Review RSS Feed
Nov. 25, 2022
had an issue and support helped resolve it quickly. very pleased with the service. So far a great app
Hi there! Thank you very much for your lovely review :) It's great to know that you are pleased with our services and support so far. Chris
Nov. 24, 2022
Great live chat option to have that is relatively easy to navigate and offers customer analytics to your website too.
Hi there! Thank you so much for your kind review :) It's great to hear that you find Tidio relatively easy to work with. Please let us know in case you need any guidance.
Nov. 23, 2022
The app is awesome and the fact that you can talk live with your customers it makes it much better. Thank you everyome from team Tidio and go ahead with a great work.
Hi there! Thank you very much for your kind review :) It's great to know that you think Tidio is awesome. It really motivates us to work even harder on improving it! Chris
Nov. 18, 2022
Just started setting it up and so far so good, it was easy to set up with the help of customer service.
Hi there! Thank you so much for the lovely review :) It's great to know that our team was able to quickly help you with setting up Tidio. Let us know in case you need any more guidance :) Chris
Nov. 11, 2022
Just started using Tidio, but seems to all work perfectly... Excited to use the service may upgrade if I need to.
Hi there! Thank you so much for your lovely review :) Let us know in case you need any guidance. Chris
Nov. 3, 2022
It is pretty nice to have everything in one place. They kind of got me an email for my website and I'm adding everything else to be able to see messages together. And I now know that I can chat with my customer.
Hi there! Thank you very much for your kind review :) It's really great to know that you are enjoying using our app so far. Let us know in case you need any guidance. Chris
Nov. 3, 2022
This is a great app. Very easy to activate & use. The service is outstanding, fast, and friendly. In a sea of options, this is one of the very best.
Hello there! Thank you so much for your lovely review :) It's great to know that you like Tidio so far. We'll make sure to keep up the good work! Chris
Nov. 30, 2023
A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ... Thanks also go to Arek for comprehensive and patient support.
Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris
Oct. 19, 2022
I installed this app on the trial version and completed the set up. Upon going live, I "used up" all of my chats as Tidio "contacted" every single customer that visited my site. Even though the only actual chats were the two that I did as test with myself. So, Tidio basically charge you for every website vistor that comes to your site regardless of whether the chat function is clicked and used. Of course, this information is not disclosed as part of the sign up for the monthly package. Seems very scammy.
Hi there! Thank you for taking the time to share your thoughts, and sorry for the disappointing experience. It seems that there might have been a misunderstanding here. Your live conversations are not limited in any way, with the plan you are currently on. Only the chatbot conversations are. We always try to provide as clear information as possible, and the limit of chatbot conversations is mentioned on our pricing page. We are sorry if this sounded confusing. We will make sure to keep this in mind for future improvements. Meanwhile, it would be great if you'd be willing to reach out to our live chat support. Our team is ready to explain the best ways to optimize the chatbots usage, and their effectiveness. Looking forward to chatting with you! Chris
Oct. 19, 2022
Excelent service. Completly satisfied by their service as they helped me achieve my perfect chat appereance.
Hi there! Thank you so much for your kind review :) It's so great to hear that you are satisfied with our services so far. We will do our best to keep it that way! Chris
Oct. 17, 2022
Received great support, very fast and knowledgeable. The chat app is good and keeps customers happy.
Hello! Thanks for your great review, we are really happy to read we have been able to help your visitors engage with your website, that's definitely what we are aiming for. :)
Oct. 5, 2022
i have was having some problems with the chat not showing on my site Dominika came in and fixed everything for me, I can chat again with my customers. great app definitely recommend
Hi there! Thank you very much for your lovely feedback :) It's great to hear that Dominika was able to help you, she's one of the best :) Let us know in case you need any more guidance. Chris
Oct. 5, 2022
Great app for live chat, their customer service is top notch. If you have any problem with the app, you can be sure they will give you a satisfactory answer in the best of their ability.
Hi there! Thank you so much for the lovely review:) It's so great to know that you are enjoying using Tidio so far, and that our Support Team helped you in a professional manner. We put great focus in that. Let us know if you have any other questions :) Chris
Sept. 29, 2022
A simpler and more effective way to reach your clients! Its a bit pricey, but you definitely get a lot of value from this service without a doubt in my mind!
Hi there! Thank you so much for the kind review :) We're glad to hear that you like the app so far. Chris
Sept. 28, 2022
The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.
Hi there! Thank you for taking the time and leaving your feedback, and apologies for the misunderstanding. We appreciate it and we will do our best to improve Tidio in the future, so that it can become a 5 star app for you :) Let us know if you need any further assistance. Chris
Sept. 27, 2022
They are super fast and resolve any issue you have super quickly. I highly recommend this app to everyone
Hi there! Thank you so much for the kind review and for your recommendation :) Chris
Sept. 27, 2022
Jakub was very helpful. I am a new Shopify website person, and still learning about how to operate my website. Jakub gave me the links to look at, and helped me through the process. Thumbs up!!!!
Hello! Thank you so much for the great review, we are really happy to read that Jakub was able to help you in such a great way, please remember we are always here for you! -Daniel
Sept. 26, 2022
Great app, always works as intended with good support. Never had any issues with it and really helps answering customers quickly.
Hello! Thank you so much for your great review, we are really happy to read that you've enjoyed Tidio so far, we will continue working to make your experience even better. :) Daniel
Sept. 26, 2022
Great app, very easy to get started. This is the second time I have used Tidio for a company site as it is the most straightforward and has the customisation that suited our needs.
Hi there! Thank you so much for the lovely review :) Your feedback is very valued to us. Let us know in case you need any assistance. Chris
Sept. 22, 2022
Great sevice! Helphul application for the Shopify! Mike from the support service- the best! Eaily to communicate with tour customers!
Hi there! Thank you so much for the kind review :) Glad to hear that you like the app, and super happy that Mike was so helpful :) Let us know in case you have any other questions. Chris