Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,240
Reviews
Chart
#277
Shopify

All reviews

5 / 5 Share
Sept. 11, 2025

We are using Tidio since 1 year. We have a small team with 4 members. They are implementing new features on a regular basis. It is still not perfect. Some features are still missing for me, but they have improved a lot. What i really like is the integration with shopify and whatsapp.

Store Using app Total reviews Average rating
Kulinarische Schnitzeljagd 11 months 7 4.4
Developer Reply

Thanks so much for your review! We really appreciate the feedback. We know we’re not perfect yet — but we’ve already made a bunch of improvements on ticketing, and there’s more on the way. If there's anything else in specific you'd love to see next, feel free to reach out at [email protected]. Always here to help! 💙

5 / 5 Share
Sept. 11, 2025

Store Using app Total reviews Average rating
Raja Rani Products 13 days 5 5.0
Developer Reply

Thanks for your review! We're thrilled to know you're enjoying Tidio!

1 / 5 Share
Sept. 11, 2025

Those guys are thieves, be careful when you're choosing the plant because what you are paying for it it's only 100 clicks which every normal page have in at least one day . So you can't get in contact with your customers. And the right things to you that you may be gonna miss seeing and lose the sale.

Store Using app Total reviews Average rating
BEOSTÆREN About 2 months 1 1.0
Developer Reply

We're really sorry you feel that way. Please be informed that we will reach out to you via email shortly. From what it seems, there might have been confusion regarding the plan we offer - we will do our best to clarify that part and offer best possible solution.

5 / 5 Share
Sept. 11, 2025

Its really great for small businesses as the AI can manage a lot of FAQs allowing you to concentrate on sales

Store Using app Total reviews Average rating
Kinect Card Over 1 year 1 5.0
Developer Reply

Thank you for leaving your feedback!

5 / 5 Share
Sept. 11, 2025

awesome APP, easy to use, helping with sales already

Store Using app Total reviews Average rating
Gevity Rx Australia 14 days 1 5.0
Developer Reply

Thank you very much for your review - We’re thrilled to hear that you find our app awesome and easy to use—especially that it’s already helping with your sales. Your success is our biggest motivation, and we’re here to support you every step of the way.

5 / 5 Share
Sept. 10, 2025

I've been using Tidio for a few years, and I'm glad I did. Being able to quickly interact with visitors on the site is a game changer that has lead to conversions. Great app!

Store Using app Total reviews Average rating
Hello Wellness About 5 years 8 5.0
Developer Reply

Thank you so much for the kind review! We're glad to hear that Tidio has been a game changer for your business that is reflected in sales, and we're thankful for your loyalty:)

5 / 5 Share
Sept. 10, 2025

Tidio is super easy to set up and makes my site feel professional. I like how customers can get quick answers or chat with me directly. The widget looks clean, customizable, and works well on mobile.

Store Using app Total reviews Average rating
World Class Spas 2 months 2 5.0
Developer Reply

Thank you very much for taking the time to leave your kind feedback! We're so happy to know that Tidio boosts your website visitors experience, and that you like the design of the chat widget.

5 / 5 Share
Sept. 10, 2025

LOVE THIS APP! Easy to use and has been a great addition to our store

Store Using app Total reviews Average rating
SUNBELT About 5 years 1 5.0
Developer Reply

Thank you so much for your kind review! It's awesome to hear that our app supports your business!

5 / 5 Share
Sept. 10, 2025

Great app and really simple to use and integrate on you site. The mobile app work just as well.

Store Using app Total reviews Average rating
usacompressors.com Over 5 years 1 5.0
Developer Reply

Thank you so much for your review! 🌟 We truly appreciate your support — it means a lot to our team

5 / 5 Share
Sept. 2, 2025

Store Using app Total reviews Average rating
Developer Reply

Thank you very much for the review!

5 / 5 Share
Aug. 31, 2025

We love Tidio, the Lyro chatbot is an absolute lifesaver, svaes us so much time and effort answering FAQ's, our emails have reduced drastically.

Store Using app Total reviews Average rating
Misfit Garden About 1 year 4 5.0
Developer Reply

Thank you so much for your kind review! We're really happy to hear that Lyro AI helps saving your precious time.

5 / 5 Share
Aug. 31, 2025

Tidio is a really great customer service app, allowing you to manage most of your chat needs, connecting store live chat, IG Direct, FB Messenger, WhatsApp and e-mail. While they do offer a overall good AI chatbot, it could be smarter - don't really follow up the conversation previous context and don't improvise (like chatting to gpt). 9/10 app.

Store Using app Total reviews Average rating
Vitta Gold Cosmetics Almost 5 years 1 5.0
Developer Reply

Thank you so much for your kind words and thoughtful review! We’ll keep working on improving Lyro AI.

4 / 5 Share
Aug. 31, 2025

作为一个中国卖家,我很认可这个APP,很适合新手卖家提升转化率。

Store Using app Total reviews Average rating
Jianxi Hanfu About 2 hours 4 4.8
Developer Reply

Thank you so much for your kind words! We’ll keep working to make Tidio even better!

5 / 5 Share
Aug. 30, 2025

La migliore app di chat/chatbot sul mercato

Store Using app Total reviews Average rating
DMSTECHMART Almost 2 years 6 5.0
Developer Reply

Thank you very much for your 5 star rating! It keeps us motivated to improve Tidio for you every day.

5 / 5 Share
Aug. 29, 2025

very happy with it

Store Using app Total reviews Average rating
Pluscenter About 2 years 4 5.0
Developer Reply

We appreciate your feedback! It's great to know you're enjoying Tidio.

5 / 5 Share
Aug. 28, 2025

Store Using app Total reviews Average rating
BOTAONE 8 months 3 5.0
Developer Reply

Thank you so much for rating Tidio!

5 / 5 Share
Aug. 28, 2025

Tidio is working well - its only new for us, its easy to navigate and set up

Store Using app Total reviews Average rating
The Good Feet Store About 2 months 2 5.0
Developer Reply

Thank you for the feedback! We’re glad to hear you’re having a smooth experience with Tidio. Welcome aboard! 🚀

5 / 5 Share
Aug. 27, 2025

Really good, even if on the expensive side - but clearly a lot of efficiencies to be had

Store Using app Total reviews Average rating
DAME Almost 2 years 3 5.0
Developer Reply

Thanks for the review! We’re glad Tidio is making a difference for you, and we’ll keep working to make it even better.

5 / 5 Share
Aug. 27, 2025

Convenient application. Easy to set up, performs its function

Store Using app Total reviews Average rating
eHouse About 2 months 3 5.0
5 / 5 Share
Aug. 27, 2025

Very effective tool so far

Store Using app Total reviews Average rating
The Artisan Rings Almost 8 years 5 5.0
Developer Reply

Thanks for sharing your experience! We’re happy Tidio is making a difference for you. ✨

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