Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,181
chart
#134
All reviews
Review RSS Feed
Aug. 13, 2025
This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.
Thank you for your kind words! We’re thrilled to hear our real-time chat and visitor-view features are helping you boost sales and that offline mode keeps you covered even when you’re away.
Aug. 13, 2025
Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.
Thank you so much for sharing your experience! We’re thrilled to hear that Tidio — and especially Lyro — has been such a big part of your Customer Support growth. It’s great to know that the automation and learning features are helping your team work faster while keeping your customers happy.
Aug. 13, 2025
Tidio has been a fantastic addition to our business. Their support team is always quick and super helpful, making the experience seamless. The live chat resolves most customer issues in real-time, keeping everything running smoothly. Highly recommend!
Thank you so much for your kind words! We’re happy Tidio is making a positive impact on your business, and we’ll keep striving to provide speedy, seamless support.
Aug. 13, 2025
Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.
Amazing! Thank you for your thoughtful review! Olek - Tidio
Aug. 13, 2025
Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.
Thank you for sharing your review! We’re putting a lot of effort into improving the helpdesk and would greatly appreciate any additional feedback you may have. Olek - Tidio
Aug. 13, 2025
A chat solution that’s quick to install and easy to manage Free option that’s actually useful Easy setup (no coding headaches) Possibility to scale with AI/chatbot features Good customer service & integrations
Wonderful, thank you for a thoughtful review!
Aug. 13, 2025
love this app . its made us lots of sales and has lots of options. the online support is great too!
Thank you! This means a lot to us. Olek - Tidio
Aug. 13, 2025
Lyro is pure genius. It took just a few hours to update it with learning sources on my website and after multiple tests, its been consistently resolving inquiries satisfactorily. I can't wait to scale and watch this really take control of my workflows.
Amazing! Thank you for your review. I hope we will grow together! :) Olek - Tidio
Aug. 13, 2025
Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now
Amazing, we're proud to be working with you for so many years! Olek - Tidio
Aug. 13, 2025
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate. Olek - Tidio
Aug. 13, 2025
This app is really helping us generate actual sales! We've been using it for a short time, and the results are truly amazing!
Thank you! We hope we will be your app of choice for years to come!
Aug. 12, 2025
Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too
Thank you so much. The internal notes feature is going to be released within a week or so. :) Olek - Tidio
Aug. 12, 2025
Wont lie, possibly the best app we have had on shopify. Soooo good.
Thank you! This mean a lot to us! :) Olek - Tidio
Aug. 12, 2025
Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.
Thank you so much for your review. Olek - Tidio