Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#388
All reviews
Rating Breakdown
Review RSS Feed
Jan. 16, 2023
great customer service professionals and also very easy to use and set up! I'd recommend downloading the phone app so that you can stay connected on the go.
Hi there! Thank you so much for the lovely review :) Great to know that you are enjoying using our app so far. Chris
Jan. 13, 2023
Great Customer Service from Agent Dominika! Fast and helpful response that helped me resolve my issue.
Hi there! Thank you so much for taking the time and writing a kind review :) Dominika is one of the best! Chris
Jan. 11, 2023
I've Installed this app on my website: https://hubizy.com it's really brilliant and I hope they make it free forever.
Hi there! Thank you very much for the kind review :) We're happy to hear that you like the app. Just so you know, Tidio can be used for Free for as long as you like! Chris
Jan. 9, 2023
I had a little problem inserting the code and they helped me very quickly.... It was easy and the service was great.
Hi there! Thank you so much for the kind review :) It's great to know that our support was able to help you with the implementation. Let us know in case you need any further guidance. Chris
Jan. 4, 2023
Excellent and responsive customer service. I had an issue with my site associating with the wrong email. Arturo in live chat patiently and professionally assisted me in resolving the issue. I really appreciate a knowledgeable tech person and a resolution on the spot. In addition, the chatbot is quick to set up with many powerful features. I'm just getting into this App, but I like what I see so far!
Hi there! Thank you so much for spending the time to leave a kind review :) It's great to know that you like the app so far. Arturo is a great asset and we are happy to hear that he was so helpful :) Let us know in case of any other questions. Chris
Dec. 28, 2022
I’m new to this and needed some help and Mike was super-helpful, clear and friendly. Definitely recommend this app for what it does and the amazing customer service!
Hi there! Thank you so much for the kind words :) We're so happy to know that you like both our app and support. Mike is a great team member! Chris
Dec. 28, 2022
Really useful, I bought the Pro Package and helped me to improve the quality of my website. The support is very quick to help :)
Hi there! Thank you very much for the great review :) We're happy to hear that Tidio improved your website experience. Let us know if you have any other questions. Chris
Dec. 28, 2022
Amazing customer service from Mike, he was very helpful and responded to all my questions very clearly. Thank you!
Hi there! Thank you for taking the time to leave a kind review :) It's fantastic to know that Mike was so helpful. He's amazing at what he does! Chris
Dec. 26, 2022
Daniel was the best customer support ever. Solved my problems and made my day. I recommend Tidio app!
Hi there! Thank you so much for the lovely review :) It's great to know that Daniel was so helpful. He's a champ! Let us know if you need any further guidance. Chris
Dec. 22, 2022
Amazing customer support and by far the best chatbox and chatbot I have found. And you can use it on your mobile if you are not on your computer.
Hi there! Thank you for the great review :) It's so good to know that you find Tidio to be the best chat app so far. Chris
Dec. 20, 2022
Everyone should have Tidio! I am not just saying this for no reason at all, it is a chat box that can be utilized any where you are. Even on your desktop! I had Tidio for my store last year then decided to try out the shopify inbox. However, that was a big mistake leaving Tidio as the shopify inbox is experiencing tech problems, and I was unable to communicate with my customers. Thus, I decided to give Tidio another try, and I am so grateful to be able to integrate them once again! My customer rep Martin, is amazing to work with, very knowledgable, and helpful to no end! He is so incredible, I hope he gets a raise! :) Because of his help, I am able to chat with my customers right from my desktop without a browser! How awesome is that!!?? Take the chance on Tidio, you will be happy you did, and so will your customers! Blessings, and as Always Happy Organics from HeavenAh Organics, Nia
Hi Nia! Thank you so much for the amazing review :) It's so great to know that you like using Tidio so far. We're also happy that Martin was so helpful, he's one of the best :) Let us know in case you need any further guidance. Chris
Dec. 19, 2022
Must have for any shop owner. Giving you the ability to help customers in real time can make a huge difference in their satisfaction. 5/5
Hi there! Thank you so much for the lovely review :) Let us know in case you have any questions or ideas. Chris
Dec. 14, 2022
best app for chat with customers, nice chat with admins. friendly acess :)
Hi there! Thank you so much for the lovely review :) It's great to hear that you think Tidio is the best chat app. We are trying very hard to keep it that way! Chris
Dec. 13, 2022
Incredible app, super easy set up and great UX. I've used Tidio at two companies I've worked at plus my own and it's the best app of its kind that I've tried. Their customer support is amazing too: big shout out to Mike for all his help!
Hi there! Thank you so much for the kind review :) It's great to know that you like our app so far, and that Mike provided amazing support when you needed it. Let us know in case you need any further guidance :) Chris
March 5, 2023
I've been using the Tidio App for a few months. It's a quality, sophisticated Chat App with lots of customisable features. I upgraded to the Chat Bot plan, I was a little hesitant at $39 USD per month but decided to try it out. I didn't feel like it lead to any extra sales if anything it reduced sales. The Chat Bot is VERY ANNOYING and it interrupts / overrides me while I'm having conversations with customers and honestly it just feels like spam. I have since removed Tidio for a better App.
Hi there! Thank you for your feedback :) It's great to hear that you like the quality of our app. Also, we value your input greatly, so I will make sure that it is passed on to the relevant department for future improvements. Chris
Dec. 7, 2022
With Tidio is an excellent way to attract, engage, and convert our clients with a easy chatbot builder.
Hi there! Thank you so much for the kind review :) It's great to hear that Tidio supports your business on so many levels. Chris
Dec. 7, 2022
I had some issues with app, but Jakub from the support team solved this for me instantly. Type of service you wish to get from the app, once you have problems, their support team has the power to resolve it right away.
Hi there! Thank you so much for your kind review :) It's great to hear that Jakub was able to resolve your issues in a timely manner. We hope that no other issues will occur, but please let us know in case you need any further guidance. Chris
Dec. 2, 2022
Tidio is great, easy to use and good customer service. I have been using it for 3 months and I'm responsible to say it's a great one.
Dec. 1, 2022
Ich bin sehr zufrieden mit der App und dem Kundensupport Die App ist sehr übersichtlich, und die Mobile-App läuft auch einwandfrei :)
Hi there! Thank you so much for your lovely review :) It's great to know that you find our app clear to use, and that you are satisfied with our support team.
Nov. 29, 2022
I thank the work team for their patience and enduring our inquiries until the problem was resolved. thanks a lot
Hi there! ?Thank you so much for the kind review :) It's great to know that our team was able to assist you all the way dow to solving the problem. Chris