Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,097
chart
#148
All reviews
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Dec. 9, 2024
Lyro best employer of the month
Hello there, thank you for the review. We're doing our best to constantly develop Lyro capabilities :)
Nov. 25, 2024
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND. UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you. Olek - Tidio
Nov. 1, 2024
pensé que era más fácil
Thank you for the review -- in case you require assistance from our end, please contact us at [email protected], we will be there to help.
Oct. 31, 2024
I have found Tidio to be a great AI chatbot. There is a low learning curve for creating or altering chats. When I received an email about a potential issue, customer and tech support reached out, explained the possible issue, and did a quick fix to set things straight.
Thank you for the review! We're happy to know you're satisfied with our tool and that our support could help you effectively.
Oct. 28, 2024
every store needs a chat function and this one is great with good support
Hello there, this review made our day!
Oct. 20, 2024
Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found. Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live. Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you. Thank you, Olek - Tidio
Oct. 18, 2024
Vielen Dank an den Support Miguel unter anderem die bei offenen Fragen geholfen haben. Alles in allem eine App die ich weiter empfehlen kann.
Oct. 8, 2024
A superb customer service team, very patient in helping me out with my issues.
Hello there, your review truly made our day! :)
Oct. 2, 2024
Always a help. Thanks so much.
Thank you very much for your feedback!
Sept. 27, 2024
So far it is good
Thank you for the feedback,we're glad you like Tidio so far and let's hope it stays that way!
Sept. 20, 2024
shout out to my man Arek for being such an angel 10/10
Thank you so much, Arek is trully amazing!
Sept. 18, 2024
this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at [email protected]? We will do our best to clarify any doubts you may have about our pricing. Thank you!
Sept. 18, 2024
I am proud to say that Tidio has excellent customer service and is an outstanding app.
Thank you so much for this feedback, it made our day to know you're satisfied with our support, it means a lot to us!