Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,139
chart
#126
All reviews
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July 21, 2025
This has an expensive and complex price structure, involving paying for flows, then chats, then customer service. I paid for a plan and in 1 day I needed to upgrade again!! if you have any starter plans then you still cannot see crucial information. Just beware, if you want full functionality monthly for a half decent website you will probably land up paying $300 pm not $59 as advertised.
I've reached out via your website to help address some of the configuration issues. I'm sure we can make it work. Olek - Tidio
July 21, 2025
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future. Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software. Please note, the bulk export of the conversations is available within the Plus Plan. We'd love to discuss your use case, having your response to our email communication will be appreciated!
July 15, 2025
Thank you for the review! If you're willing to share your feedback on Tidio, please don't hesitate to reach out at [email protected].
Aug. 14, 2025
Couldnt live without Tidio. Some tech issues to iron out in regards to flow nodes working properly 100% of the time. Aside from that minor issue it does provide the basis for our onboarding systems and it performs well in our pre-launch beta testing.
We're sorry to hear about your experience. Be rest assured we will do our best to make things right. We reached out to you regarding the case, so we can sort it out together!
July 11, 2025
Very good app, a real game changer
Thank you for sharing! It's great to hear that you find Tidio a game changer. If you have any specific features you love or any suggestions, feel free to share!
Aug. 12, 2025
Our business is in the pet healthcare area. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.
We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)
July 2, 2025
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
July 1, 2025
Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.
Thank you for your feedback! It's great that you find the tool very useful. If you have any specific concerns or questions about pricing, feel free to let us know. We're here to help and ensure you get the most value out of our service!
June 28, 2025
We’re truly sorry to see your experience didn’t meet expectations. It looks like you finished onboarding and used the app briefly — we completely understand how first impressions matter, and we’re more than willing to assist with anything that didn’t feel clear or smooth during setup. Our team actually reached out to offer help, and we’d still love the opportunity to support you better. Feel free to get in touch anytime at [email protected] — we're here to help with setup, features, or anything else you might need. We’d be happy to work with you toward a better experience.
June 26, 2025
June 25, 2025
un app devvarp top e consigliata . oltretutto l'assistenza e' davvero gentile e pronta subito ad aiutarti. Super consigliata davvero
June 23, 2025
It's good - primarily because there are not a lot of better options out there yet, but definitely a lot of opportunity to be dethroned as AI agents become more advanced. A lot of nickel-and-diming with few quality filters in place to prevent you from feeling like they're not trying to push you into buying more credits/increasing to the next billing tier constantly. Looking forward to the second gen of agentic AI products that aren't heavily focused on token-based billing that basically charge you 500x on the API call cost from OpenAI. All for what is essentially a the same ChatGPT output I'd get if I messaged it directly, just in a nicer package. The real kicker for me was that they charge a laughable amount for removing their branding as a separate monthly fee.
Thanks for sharing your feedback. We hear you. You're right that the AI space is moving fast, and we're constantly working to stay ahead by offering more than 'just' a ChatGPT wrapper. Tidio combines conversational AI with a full suite of customer support tools, including automation flows, live chat, multichannel messaging, and integrations - all designed to work together out of the box. Features like Lyro AI, our API Call node in Flows, and the upcoming Lyro Actions are built to go beyond simple responses and help businesses truly scale their support. We’re also mindful of pricing and do our best to keep it fair and transparent across all tiers. That said, we take your comments seriously, and we’ll keep refining both the product and the experience to earn that next star. Thanks again for being part of the journey.
June 20, 2025
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!! Doesnt seem like something I want to have to support my customers
Hi there, We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users. We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes. If you prefer to use a different email address, feel free to contact us directly at [email protected]. Our team is available and happy to assist. Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
June 16, 2025
Application très complète et très performante, je ne suis pas déçu de l'utiliser ! La gestion automatique des discussions par IA fonctionne bien et la mise en place est très simple. De plus le support est sympa et aide en cas de problème.
Thank you very much for your positive feedback! We're delighted to hear that you find the application comprehensive and powerful, and meeting your expectations. We strive to make the setup process as simple as possible, so it's great to know that you had a smooth experience. Our support team is always here to help :)
June 12, 2025
Bad and incredibly expensive. It promotes itself by placing its rights, and if you want to remove them, you have to pay a lot. It is not suitable for everyone with an average or lower budget. I advise using cheaper alternatives.
I'm really sorry to see your review. The Tidio branding on the widget plays an important role in supporting our growth as a company. I’ve already reached out to you via email to discuss this further. Olek