Tidio ‑ Live Chat & AI Chatbot
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Game changer for customer chat! Tidio has been an absolute legend for our business. Super easy to set up, looks clean on our website, and the live chat feature keeps our customers happy. Love how it integrates with our existing systems and the mobile app means we can reply to customers even when we're out and about. The automated responses handle the basics perfectly, and when we need to jump in for a personal touch, it's seamless. Our customers appreciate the instant support, and honestly, it's made managing customer queries so much easier. Definitely recommend for any Aussie business wanting to step up their customer service game without the headache. Would recommend to: Small to medium businesses, e-commerce stores, anyone wanting better customer engagement Best feature: Mobile app and easy setup
Thank you so much for your amazing feedback! We're so happy to hear that Tidio is a game changer for your business, and how its features make your work easier.
super super
Thanks a ton! ⭐️
Great app. Love that customer chats can come through to my iPhone
One of good chat system that you will never leave it :) Highly Recommend
Appreciate the love! 💙 We’re glad Tidio’s been such a solid fit for you.
The AI tool is great! The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!
Thank you for your review! To be sure you can make best out of Tidio, we reached out via email -- we'd love to know what can be improved!
brilliant AI chat service. really helps us convert leads into customers. Highly recommended.
Thank you so much for the kind words!. If there's ever anything we can do to support you further, we're just a message away! 🚀
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support. The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio. As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end. We truly appreciate your feedback — it helps us grow and serve you better. 💙
Very good app
Thank you, we appreciate your feedback!
Big thanks from the whole Tidio team! ✨
Thank you for the 5-star review!
Thank you so much for your amazing review!
the support is disgusting. there is no way to reach them via live chat. they make you go through a useless low iq chat bot and there excuse is since your not on the $2000 + plan you dontt get live support. They tell you to contact them via email support, which i have about 10x on all their supports emails but there disrespectfull and neglectful and do not reply back to you. they offer you to connect your whatsapp to their widget but BEWARE if you do that, whatsapp will ban your account. These guys are trash.
We’re really sorry to hear that your experience with Tidio has been frustrating — that’s definitely not what we aim for. Please note that we respond to all emails that land in our support mailbox. In this case, we did reply to your previous messages, including a new follow-up email sent today. If you haven’t seen our replies, they may have landed in your spam or promotions folder, so we recommend checking there. You’re also welcome to contact us again using a different email address, and we’ll respond as soon as possible. As for live support, it was currently available in one of your projects, but now it is available on both. Please try reaching out from 2:00 AM a 6:00 PM Eastern Time. Regarding Meta WhatsApp, the platform places certain rules on linking phone numbers to third-party services via the WhatsApp Business API. For example, if a number is recently unlinked from another provider, there may be a mandatory waiting period before it can be added to a new service, or you may need to delete the connection inside the Whatsapp Business panel. This is a platform-wide restriction and not unique to Tidio, we don't control your phone number. We completely understand your concerns and would be happy to investigate any unresolved issues directly. Please don’t hesitate to reach back out.
Fantastic app!
Thanks so much for the 5 stars! 🌟 We're thrilled to hear you're enjoying the app — let us know if there's anything we can do to make it even better! 🙌💙
Super vielfältige und schöne App. Leider ist der Preis ist etwas zu teuer, da man jedes extra separat bezahlen muss.
Thank you for leaving your feedback and these valuable insights!
Highly recommended
Thanks a lot for the 5- star review!
We use Tidio as our main communication and support tool, with great results. We highlight: - Centralized channels and real-time chat; - Automations that qualify leads and speed up responses; - Shopify E-commerce integration and scalability to support our growth. Suggestion: adding kanban-style sales funnels for WhatsApp would be a major differentiator, allowing us to track customers through each stage of the buying journey, align support with sales, and give teams more clarity. Tidio is already essential for our community relationship. With this extra feature, it could also become an even more strategic sales engine.
Thanks for the detailed feedback, it really helps us grow!
amazing!
Really appreciate the review — thanks for being with us! 💙
Bra opplevelse, men håper de får fart på AI slik at AI kan ta over mer av kundeservice.
Very convenient and functional app for customer communication. Easy Shopify integration, intuitive interface, and quick setup. The automated chatbots save a lot of time, and the ability to manage conversations from multiple channels (website, messengers, email) makes communication highly effective. Customer support is fast and professional. Highly recommended for anyone who wants to improve service quality and boost sales.
Thanks a ton for your amazing feedback! 🌟 We’re so glad to hear that Tidio is helping streamline your communication across channels and saving you time with automation.
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