Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,139
chart
#126
All reviews
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Aug. 12, 2025
Was told I had to just click a review (bad, good or great) to get some bonus points, but then after clicking told I need to write a review on shopify. Bit misleading considering the app is good lol.
Hi! We appreciate and embrace all reviews, positive, neutral or negative, as every perspective helps our product team improve Tidio for thousands of businesses. Our Product Team is always listening and working to make the app better for everyone. Olek - Tidio
Aug. 12, 2025
Bien, des flows un peu difficiles à comprendre mais on finit par s'y faire.
Thank you for your review! Do not hesitate to reach out if you ever need any assistance:)
Aug. 12, 2025
Die Tidio App ist super einfach zu bedienen, bietet viele nützliche Funktionen und ist weitestgehend selbsterklärend. Besonders die KI-Funktion Lyro ist eine großartige Unterstützung im Alltag – absolut empfehlenswert!
Vielen dank!
Aug. 12, 2025
I have been using Tidio for some months now. The Lyro AI bot is very good for when you need extra help and don't have the capacity for extra agents to handle chats. I have recently updated our flows to make chats more proactive so I expect us to be using Tidio more and more! Recommended to businesses of all sizes.
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Lyro has been a helpful extra set of hands for your team, and it’s great to know you’re making the most of proactive flows.
Aug. 12, 2025
The platform is very user friendly and the lyro email suggestions are very helpful. We haven't used the AI chatbot much but it's pretty good. The platform could be a bit more customizable but they seem to be adding that soon and are open to suggestions on how to update their app. Really nice so far!
Great to hear your feedback. We're releasing a ton of features - you can check the public roadmap in your admin panel (bell icon at the top of the screen). Thank you! Olek - Tidio
Aug. 12, 2025
I've been using tidio for around a year and for the price the features and ease of use are second to none.
Wonderful, thank you!
Aug. 12, 2025
I've been using Tidio for a couple of years now and I can say that I'm happy about it for my ticketing needs. It can definitely do better from a few perspectives but overall and considering the pricing, I think it's one of the best if not the best choice out there
Aug. 12, 2025
Love Tidio, Its very useful and we have all we need. We wish it was slightly cheaper as it is the most expensive app we have for our shopify store.
Thank you so much for your review!
Aug. 12, 2025
Amazing app! Great experience and love almost all our comms are streamlined into one platform.
Lovely, thank you so much for your review! Olek - Tidio
Aug. 12, 2025
excellent service
Wonderful, big thanks from our team! Olek - Tidio
Aug. 8, 2025
It could be way better in the way of better helping the customers more. Most of the questions asked to doesn't know and they are basic standard questions.
Hi! To get the most out of Lyro, it’s essential to complete the setup. At the moment, it doesn’t have access to your product catalog - connecting it through Shopify product sync would be a great next step. Lyro has only handled 7 conversations so far, so increasing that number will give you a clearer picture of its potential. Currently, your Resolution Rate sits at 28%, but I’m confident we can push it past 50% (Lyro in Tidio Support is at 70%+). With the right setup, Lyro could instantly resolve over half of your customers' queries. I’ve reached out via email to arrange the next steps. Thank you. Olek - Head of Customer Experience.
Aug. 15, 2025
Great app - we've been so impressed with the answers that Lyro has provided. Fantastic customer support too.
Thank you so much for your kind words. Our team is dedicated to providing the best experience possible. If you have any more feedback or need assistance with anything, feel free to let us know!
July 24, 2025
Very nice live chat app. Quick and friendly support team.
Thank you for your kind words! We're glad you're enjoying our app and finding our support team helpful :)
July 23, 2025
Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app and finding it useful for your business. We'll make sure to pass along your kind words to Raquel!