Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
Feedback
1,240
Reviews
Chart
#277
Shopify

All reviews

5 / 5 Share
Oct. 2, 2025

We've been using Tidio for years. It's a must have to build customer confidence. Adding Lyro has been amazing. It does a better job than we do when answering questions. We love it.

Store Using app Total reviews Average rating
Neon Mfg. About 4 years 2 5.0
Developer Reply

Thank you very much for your kind review! It's great to know that Tidio helps building your customers confidence, and that you love Lyro:)

5 / 5 Share
Oct. 2, 2025

I got the app as it was recommended to me, specifically the AI Live Chat, Lyro. I am enjoying working with the app, as it is easy to use and reduces the time spent responding to customers. It is interesting to see how Lyro is learning more about our business. Give Tidio a shot. You'll be pleased you did. Waggy Tails, The Visionary Pet Team.

Store Using app Total reviews Average rating
Visionary Pet Foods Almost 4 years 7 5.0
Developer Reply

Thank you for the 5-star review! 💙 We’re so glad Lyro is helping save time and learning more about your business — your trust means a lot to us! 🚀

5 / 5 Share
Oct. 1, 2025

Store Using app Total reviews Average rating
Greycoat Research 10 months 3 5.0
Developer Reply

Thanks so much for the 5 stars! 💙 We’re thrilled to know Tidio is working well for you.

5 / 5 Share
Oct. 1, 2025

VERY QUICK AND INTUITIVE CHAT BOX. I'VE HAD NOT PROBLEMS WITH THE BOX SO FAR.

Store Using app Total reviews Average rating
DeadLincolns 10 months 2 5.0
Developer Reply

Your support means a lot — thank you for the amazing feedback! 🌟 We’re glad you’re enjoying Tidio.

5 / 5 Share
Sept. 29, 2025

Best

Store Using app Total reviews Average rating
Dental Access 42 minutes 10 5.0
Developer Reply

Huge thanks for the review! We love being part of your toolkit.

5 / 5 Share
Sept. 27, 2025

It's making my life as a founder easier

Store Using app Total reviews Average rating
Ecoma 25 days 1 5.0
Developer Reply

Thank you so much for the review! It's great to know that Tidio makes your life easier.

5 / 5 Share
Sept. 26, 2025

très utile

Store Using app Total reviews Average rating
hudor.fr Over 5 years 1 5.0
Developer Reply

Thank you very much for your review!

4 / 5 Share
Sept. 25, 2025

Saving us lots of time in handling low-effort customer questions. The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.

Store Using app Total reviews Average rating
TagtixRFID Almost 3 years 5 4.8
Developer Reply

Thank you so much for your thoughtful feedback 🙏 We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations. We’ve also reached out to you via email to discuss this further and explore how we can best support your needs. Thanks again for sharing your experience with us! 💙

5 / 5 Share
Sept. 25, 2025

app parfaite pour les besoins de ma boutique, service client efficace et rapide, j'utilise depuis 5 ans.

Store Using app Total reviews Average rating
Buroprint 4 months 2 5.0
Developer Reply

Thank you so much for your wonderful review! Your loyalty over the past 5 years means the world to us, and we’re grateful to be part of your business journey. 🚀

4 / 5 Share
Sept. 24, 2025

A little tricky to figure out Lyro and flows but seems like it will work well for our business.

Store Using app Total reviews Average rating
Hubs Peanuts 15 days 2 4.5
Developer Reply

Thank you for the review. If it happens that our features are a bit confusing, we're here to help! Don't hesitate to contact us at [email protected] for assistance :-)

5 / 5 Share
Sept. 24, 2025

This app is amazing being able to communicate with customers when not online

Store Using app Total reviews Average rating
En Gold About 1 month 12 5.0
Developer Reply

Thank you! Being there for your customers, even when you're not online, can make a huge difference—and we're glad Tidio helps you do that. 🚀

5 / 5 Share
Sept. 24, 2025

We’ve been using Tidio for our online store, and it has become an essential part of our business. We also have a physical shop, but Tidio feels like our second store online—we honestly couldn’t run without it.

Store Using app Total reviews Average rating
Clast About 6 years 3 5.0
Developer Reply

Thank you for trusting us with such an important part of your business. We're here whenever you need us! 💙

5 / 5 Share
Sept. 24, 2025

Il servizio funziona bene e AI Lyrio è molto utile. peccato il collegamento con Shopify solo con sitoweb in inglese

Store Using app Total reviews Average rating
Boldrini Selleria Almost 4 years 2 4.5
Developer Reply

Thank you so much for the kind review! All stores can fully integrate with Shopify and enjoy our exclusive features. However, we’re still working on expanding product recommendations for stores with inventory in multiple languages. Your feedback is really appreciated and helps us improve Lyro further. Thanks again! 🙌

5 / 5 Share
Sept. 24, 2025

très bon outils de tchat en ligne. je l'utilise pour mon site internet

Store Using app Total reviews Average rating
Omineral-France About 5 years 2 5.0
Developer Reply

Thank you for the great review! We’re glad to hear Tidio is working well for your website. If you ever need help or want to explore more features, feel free to reach out. 😊

5 / 5 Share
Sept. 23, 2025

Ottima App!!

Store Using app Total reviews Average rating
My WooW About 1 month 2 5.0
5 / 5 Share
Sept. 23, 2025

It has been super easy to set up and adopt after leaving an overpriced competitor. Their team has been very fast to help us with every need that we have had so far!

Store Using app Total reviews Average rating
Grill Your Ass Off 15 days 25 4.8
Developer Reply

Thanks a lot! So glad the switch was smooth and our team could support you quickly — we’ve got your back! 🚀

5 / 5 Share
Sept. 22, 2025

Very easy to get set up and use. We use live chat with Lyro and flows. Lyro is very helpful with answering shopper questions and it keeps getting better the more information it learns. Very helpful for a small business with limited staff.

Store Using app Total reviews Average rating
Fierce Forward 12 months 1 5.0
Developer Reply

Thank you so much for your kind review! We're very happy to know that you find our app helpful and easy to use. This keeps us motivated to keep improving it.

5 / 5 Share
Sept. 22, 2025

Superb app for our customer service!

Store Using app Total reviews Average rating
Medskin Beauty About 2 years 9 5.0
Developer Reply

Thank you very much for your review! It's great to know that you like our app.

5 / 5 Share
Sept. 22, 2025

Es una herramienta muy eficaz, nos ha reducido los tiempos de respuesta, lo cual no solo nos genera tiempo libre para atender otros temas, sino que los clientes quedan atendidos en tiempo y forma.

Store Using app Total reviews Average rating
Calyptra 18 days 1 5.0
5 / 5 Share
Sept. 21, 2025

Store Using app Total reviews Average rating
Palmera™ About 1 month 1 5.0
Developer Reply

Thank you very much for rating Tidio!

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