Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,181
chart
#134
All reviews
Review RSS Feed
Aug. 15, 2025
Love Tidio! Super easy to use and has directly generated new sales for us thanks to the Lyro AI bot and the flows we were able to create. Miles better than most other live chat apps.
Thank you so much for your fantastic review! We’re happy to hear that Tidio and the Lyro AI-powered flows have helped you generate new sales and made your experience miles better than other apps.
Aug. 15, 2025
Tidio makes our customer service so easy via teamwork
Thank you so much for leaving a review! It's great to know that our app makes your customer service easier:)
Aug. 14, 2025
Thank you for rating Tidio. If you have any questions or concerns that negatively impact your experience with Tidio, feel free to reach out and we'll be happy to assist you.
Aug. 14, 2025
I’ve been using Tidio on my Shopify store and it’s been a great addition. The installation was quick, and the interface is clean and easy to navigate. I love that I can manage live chat, automated responses, and messages from multiple channels all in one place. The AI chatbot is especially helpful for answering customer questions instantly, even when I’m not online. Customer support is responsive and helpful whenever I have questions. The app runs smoothly and hasn’t slowed down my store at all. Highly recommend Tidio if you want to improve communication and boost conversions on your store.
Thank you so much for your wonderful review! We’re thrilled to hear Tidio has made managing live chat and automations seamless for your Shopify store. Your recommendation means a lot to uus! 😊
Aug. 14, 2025
Tidio has been a gamechanger in being able to funnel all my enquiries into a single space. The AI Chatbot has also been a big help in reducing the time needed to respond to customers.
Thank you so much for your kind words! We’re happy to hear Tidio has helped you streamline all your inquiries and that our AI Chatbot is saving you valuable time. Your feedback means a lot to us! 😊
Aug. 14, 2025
Its been great! Super affordable, love the features and how easy it is to use
Thank you so much for the review! Great to know that you love our app:)
Aug. 14, 2025
We came across Tidio for a new AI solution for our chat feature. It works better than we expected + it has more features like flows that can bring up sales. 4 stars because it currently lacks a few features, but since they're constantly evolving, we are going to rate it 5 stars once things get patched up.
Thanks so much for your feedback! We really appreciate you taking the time to share your experience. 🙌 We’ve reached out to you directly to follow up and see how we can assist further, and we’ll make sure your suggestions reach our product team.
Aug. 14, 2025
great app if you know how to set it up.
Thank you for your feedback! We're always happy to help if you need assistance with setting up Tidio :)
Aug. 14, 2025
Nice app, just started but seems good so far
Thank you! We're excited for you to explore all the features Tidio has to offer!
Aug. 14, 2025
Amazing tool
Thank you for your review! It’s awesome to hear that Tidio is making a difference for you.
Aug. 13, 2025
First time user for this type of AI assistant for the store and once I connected Tidio with all the knowledge sources it was answering pretty much all store enquiries immediately. Will only get better with time as more conversations are solved.
Aug. 13, 2025
I love how easy Tidio is. It was a breeze to setup in the first place years ago and when I want to tweak anything, it's easy as. The tech support team are also easy to deal with and that's why I highly recommend Tidio.
Thank you so much for your review! 🌟 We’re thrilled to hear you had a great experience with Tidio. Your feedback means a lot to us and motivates our team to keep improving every day. If you ever have any questions or need support, we’re always here to help.
Aug. 13, 2025
Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.
Thank you for your feedback! We’re glad to know you find Tidio intuitive, with a clear interface and quick setup. It’s great to hear we’re helping make your customer conversations smooth and efficient.
Aug. 13, 2025
We are very happy with Tido, and as we have grown as a business they have easily grown with us. We have gotten to the point where the Lyro AI agent and flows are quite helpful to managing support.
Thank you! We’re thrilled to hear Tido and Lyro AI have grown alongside your business and are helping streamline your support.
Aug. 13, 2025
Buena solución para gestionar los chats en la tienda online y redes sociales. Centraliza todo el esfuerzo de atención al cliente en un solo canal
Thank you so much for your review! It means a lot to us.
Aug. 13, 2025
We love this chat for our store. It is super easy to use and helpful.
Thank you! It's great to know that you love Tidio in it's simplicity and helpfulness.
Aug. 13, 2025
This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.
Thank you for your kind words! We’re thrilled to hear our real-time chat and visitor-view features are helping you boost sales and that offline mode keeps you covered even when you’re away.