Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,097
chart
#148
All reviews
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March 28, 2025
So far the AI chat bot is helping us reduce staff time answering reptitive questions that are easily answerable. We've made some sales with the AI bot also. The support team have been responsive and helpful.
We appreciate your feedback. We're thrilled to know Lyro helps you with Sales but also saves your operators time :)
March 19, 2025
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
March 13, 2025
I honestly don’t even know how to describe what happened. I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company. Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side. Too late. I definitely think there’s something wrong on their side. I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients. Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed." Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. Mistakes happen, and we’ve already corrected the issue to prevent it from recurring. We appreciate the feedback and remain committed to providing a reliable experience for all our users.
March 10, 2025
Feb. 18, 2025
Very helpful customer service contacted us for a meeting to explain how to use their apps to their full potential.
We're happy to know that our assistance was useful and help you start with Tidio :)
Feb. 10, 2025
tres bien
Thank you for review, we appreciate it very much!
Feb. 8, 2025
Too expensive now, they increased the prices a lot!
Hello there! We understand the pricing increase may be inconvenient, but over time we’ve added several key features to Tidio, which is why our pricing has been adjusted. Some of our most recent update is introducing Lyro AI bot, integration with WhatsApp, custom domain, live call feature. We hope they will make your customer support even more efficient! In case of any questions please reach out to us at [email protected], the Team will be there happy to assist.
Feb. 6, 2025
Miguel was awesome and super helpful.
Thank you for your review - we aim to provide the best support possible!
Jan. 30, 2025
Tidio has been great for our customer service. Very helpful set up, and a decent learning curve.
Thank you so much for your kind words!
Jan. 29, 2025
I have been using since 2019. Worked well no complains. They kept increasing prices. I have to say i will stop using the app.
Hello there! At Tidio, our primary focus is on delivering high-value features. For us, it is paramount that you have a quality product and that you are confident in the tools we provide. We are determined to continue to improve and enhance, and the new release serves as a catalyst for continuous improvement. Many new features and improvements have been introduced over the years (Lyro AI, custom domain, Lyro product recommendations) and many more upcoming.We hope you will still enjoy our services, and in case of any questions or issues, we're here to help at [email protected]
Jan. 28, 2025
Tidio is a great application for those who want a more robust chat widget. I think businesses will really enjoy the easy navigation as well!
Jan. 8, 2025
Une équipe technique réactive et compétente, bravo à tous.
Thanks a lot for the 5-star review!