Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#148
All reviews
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June 9, 2025
Not sure how this can be free, that's how powerful the tool is. Customer support great as well, strongly recommended.
Haha, thank you — that made our day! Olek - Tidio
Aug. 12, 2025
tenemos 8 años usando tidio y es excelente para nuestra empresa.
Awesome! Thanks for sharing.
June 5, 2025
It could be great but it's very buggy and it takes massive resources from your shop, immediately downgrading the LCP and INP shop performance (speed) once you install it and activate it, which will ruin the Google ranking considerably. When you try to integrate it you're met with a white blank screen and have to jump around to try and figure out what's going on. If your email for the store differs from the Shopify email, it appears to be unable to do a recognised integration and installation even if you've installed it, which becomes messy. Support never seem available, and they appear to use their own bots for support which is not helpful. Who has time to wait days one end to get a response when you're working on integrating it? By the time they get back to you (if they ever; I never got a response) you've moved on to something else that works.
Sept. 19, 2025
Enkel installation, Lyro AI chat är amazing. Lätt hantering av tickets. Bästa supporten. Det är en så bra app för telefon men älskar desktop versionen.
Thanks for the kind words! Tack så mycket Olek - Tidio
June 3, 2025
Thank you for the review! If there is anything we may improve, do let us know!
May 30, 2025
Customer service is so kind and helpful. Today Carol really helped me in a pinch!
Appreciate the great feedback! Thanks from Carol!
May 28, 2025
I have deleted an app and it STILL LEFT CODE. No one cares from Tidio, they do not reply how to delete that code!!!!!!!!!!!!!!
May 21, 2025
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you. - Chris
May 9, 2025
Tidio is an amazing customer support app! The live chat and AI-powered bot that learns over time are fantastic for automating responses and improving efficiency. It offers all the features you need, like custom workflows and multi-channel support. The setup is easy, and the support team is fast, friendly, and always helpful. Highly recommend it!
Lovely, thank you so much for your review! It means a lot to us.
Sept. 16, 2025
Tidio is a helpful tool that makes it simple to connect with visitors on my site. I like how quickly we can respond to messages.
I'm glad to hear that Tidio and Lyro have been so helpful for you! It's great to know that Lyro does so much for your company. Excellent customer service can make all the difference, so it's wonderful that you've had a positive experience with our support team.
May 6, 2025
Terrible Customer Support – 30+ Days, No Resolution We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send. - 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes. - No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare. - Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility. - Empty promises. Each “we’ll get back to you shortly” stretches into days of silence. If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.
Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration. Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further. We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation. Please feel free to reply to our last email at any time — we remain ready to assist.
April 6, 2025
It's a really poor design and user experience. They really just want to upsell you to pay for the premium rate, which is so expensive. It's basically impossible to use without that. I tried, paid, and canceled.
Thank you for the review. Please be rest assured we will do our best to assist you with the case. Our Support has already reached out to you via email. We would appreciate it if you could find the time to reply to us, as we care about your satisfaction with our product. Thank you for your cooperation!