Tidio ‑ Live Chat & AI Chatbot

Great app, allows us to interact with customers and answer questions quickly

Sehr umfangreiche App. Bietet alles, was der Kundenservice brauch.

The AI is actually getting pretty good at answering customer questions. This has been a huge help in freeing our team up to focus on the more important customer questions.

The AI chatbot has completely transformed how I handle customer service, it responds instantly, helps customers find what they need, and solves issues even when I’m away. It’s freed up so much of my time, letting me focus on actually growing my business instead of being tied to support messages all day. If you’re running an online store, Tidio’s automation is worth every penny, it feels like having a full-time team member who never sleeps.

Great app and really improved upselling and also the customer interaction element that you can't always achieve with every customer. Not a big review writer but would highly recommend the app, even more so if you utilise all of the flow options.

I’m just getting started with Tidio, and the feature set already looks tremendous for my business. As a small operation, I can’t afford a lot of staff, and Tidio lets me take chat to a whole new level compared with Birdeye. I’ve built topic-based flows that deliver the information my visitors are looking for—no human needed. When an answer is elusive, the conversation automatically escalates to live chat or forwards to my email so I can follow up and close the loop. General questions are answered quickly by pulling relevant details from my website, and the replies read naturally—clear and human, not robotic. I’m looking forward to the impact on labor savings, higher conversions, and better customer satisfaction.

Tidio is great! We are a small business and it gets the job done with we need as far as communicating with the customer. I would definitely recommend to another business :)!

top molto utile lo uso da anni e mi trovo bene

Zeer tevreden over Tidio.

good

Great platform with an excellent app — much better compared to other competitors.

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Tidio is saving us a lot of time. Still some figuring out and configuring, but it's a very powerful tool for us.

Great tool

This App has been an amazing time a savour as a solo buiness owner in supporting me with my customers.

Great app! very useful

GREAT APP

A great app overall. Reduced a lot of the redundant work we did.