Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,137
chart
#126
All reviews
Review RSS Feed
Aug. 13, 2025
Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.
Thank you for sharing your review! We’re putting a lot of effort into improving the helpdesk and would greatly appreciate any additional feedback you may have. Olek - Tidio
Aug. 13, 2025
A chat solution that’s quick to install and easy to manage Free option that’s actually useful Easy setup (no coding headaches) Possibility to scale with AI/chatbot features Good customer service & integrations
Wonderful, thank you for a thoughtful review!
Aug. 13, 2025
love this app . its made us lots of sales and has lots of options. the online support is great too!
Thank you! This means a lot to us. Olek - Tidio
Aug. 13, 2025
Lyro is pure genius. It took just a few hours to update it with learning sources on my website and after multiple tests, its been consistently resolving inquiries satisfactorily. I can't wait to scale and watch this really take control of my workflows.
Amazing! Thank you for your review. I hope we will grow together! :) Olek - Tidio
Aug. 13, 2025
Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now
Amazing, we're proud to be working with you for so many years! Olek - Tidio
Aug. 13, 2025
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate. Olek - Tidio
Aug. 13, 2025
This app is really helping us generate actual sales! We've been using it for a short time, and the results are truly amazing!
Thank you! We hope we will be your app of choice for years to come!
Aug. 12, 2025
Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too
Thank you so much. The internal notes feature is going to be released within a week or so. :) Olek - Tidio
Aug. 12, 2025
Wont lie, possibly the best app we have had on shopify. Soooo good.
Thank you! This mean a lot to us! :) Olek - Tidio
Aug. 12, 2025
Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.
Thank you so much for your review. Olek - Tidio
Aug. 12, 2025
This has worked well, the phone app, web app, desktop app all work well, looking forward to upgrading to growth plan in future.
Thank you so much! Olek - Tidio
Aug. 12, 2025
Tidio Review (Post-Zendesk Migration) After years on Zendesk, we transitioned to Tidio — and the difference is immediate and impactful. What We Love Pricing for Teams: Tidio scales far more affordably than Zendesk, especially with multiple agents. You're not nickel-and-dimed for every add-on or seat, which makes it a budget-friendly choice for growing teams. UX/UI That Actually Works: Zendesk felt clunky and outdated. Tidio offers a sleek, modern interface that’s intuitive from day one. Our agents adapted quickly with minimal training. Speed Matters: Tidio is fast. There’s no lag loading tickets, switching views, or handling chats. Compared to Zendesk’s sluggish performance, Tidio feels like a true upgrade. Easy Setup: Installation was painless. We had it live on our site and integrated with Shopify and email routing within hours. Contact Sync + Tagging: Contacts import cleanly, and tag management is streamlined. It's easy to segment customers and trigger specific flows based on behavior or support needs. Workflows & Tasks = No Extra Cost: Tidio’s built-in automation handles what we used to pay extra for in Zendesk Flows. You can build after-hours replies, keyword escalations, and chatbot routing without touching code or paying for extras. AI-Powered Canned Responses: No more manually managing macros. Uploading data directly to power the AI makes response handling faster and smarter — freeing agents to focus on high-value interactions. What We’d Like to See Improved Ticket Import/Export: There’s no native way to import old ticket history or export conversations. Having even basic import/export features would ease migrations and record-keeping. Snooze Feature: Zendesk allowed us to snooze tickets — temporarily removing them from the queue until a set time. Tidio lacks this, and it’s one feature we miss for follow-ups and reminders. We use Ticket tags and per time frame Workflows in the mean time.
This is an amazing review and I hope it will be highlighted at the top of our listing at some point. Big Thank You! from the team at Tidio. :) Olek
Aug. 12, 2025
Just signed up for Tidio and have had a great experience so far. Really helps us streamline our customer support.
Thank you for your review. We're proud to be your tool of choice for CS. Olek - Tidio