Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#388
All reviews
Rating Breakdown
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May 24, 2023
There is no way to bind the tidio shopify app to another email address, you would have to start from scratch and lose all previous conversations.
Thank you for reaching out and sharing your concerns. We appreciate your feedback and we want to assure you that we are actively looking into your case and will be contacting you directly to discuss potential solutions. Your satisfaction is our priority, and we are committed to finding a resolution that meets your needs.
May 15, 2023
Great work, thanks to Piotr ! He solve my problem very quickly and now my website work correctly !!!
Thank you so much for your review! We will also pass on your message to Piotr. :) Once again, thank you for your kind words and we'll always be there to help!
May 12, 2023
A very well-refined Chatbot and Live Chat solution. I was easily able to set up a very customized flow for our start-up, creating an autonomous self-serve solution within a few hours. Looking forward to even more capabilities as the App continues to develop.
Hello! Thank you so much for your positive feedback! :) We are happy to read that you're enjoying our chatbots and we'll work hard to keep improving them even further!
May 11, 2023
Non la stiamo usando da molto, ma per il momento sembra estremamente funzionale e il support è molto veloce e disponibile.
Thank you for your review! We hope that you'll continue using Tidio for a long time. :) And if you need any assistance or have any questions -- you know where to find our Customer Support Team!
May 10, 2023
Just installed so haven't had a conversation with an actual customer yet, but so far so good! very intuitive and I love that so many different workflows can be integrated! And that it comes with template strategies!
Thank you so much for your valuable feedback! We're very happy to read that you're enjoying our chatbot templates and our integrations! We hope that you choose to continue using Tidio and that we will prove to be the best live chat service for you. :) Our Customer Support Team will also be there to help you should you need any assistance!
May 9, 2023
So Far so Good. I used the chat to get an installation issue resolved quickly. I'll know for sure after I implement it.
Hi there! Thank you so much for your initial review and we're glad to read that your installation issue has been quickly resolved! We hope that you enjoy Tidio and you'll continue using it. :) Our Customer Support Team will also always be there to help you if you'll need any assistance!
May 2, 2023
Great app, simple installation and easy to use functionality. Support is also excellent. Definitely recommend!
Thank you so much for your kind review and for the recommendationh! And we're also very happy to read that our Customer Support Team has been helpful. :) We'll do our best to keep improving Tidio!
April 28, 2023
Awesome app for direct chatting with customers. Also the support team is so patience and kind. Thanks Marianna.
Howdy! Thank you so much for your amazing review! And thank you so much for your kind words, we're really happy to read that you're satisfied with our Customer Support Team! If you need any assistance -- you know where to find us. We will also pass on your message to Marianna. :)
April 27, 2023
Really good cutomer service!
Thank you so much for the positive feedback! We're very happy to read that you're satisfied with our Customer Support Team. :) We're always happy to help!
April 26, 2023
Atención inmejorable! Necesité ayuda para corregir mis chatbots y a través del chat me ayudaron rápido y sencillo.
Hello! Thank you so, so much for your feedback! We're very glad to read that our Customer Support Team has helped you! We'll always be there to help. :)
April 25, 2023
Fast response as always! Thanks a lot to their customer support team, any concerns I had I get a fast response everytime.
Thank you kindly for your review! And we're very happy to read that you're satisfied with our Customer Support Team! If you'll need any assistance or have any questions -- you know where to find us. :)
April 25, 2023
I can only sing praises about this amazing company. Always available and never had any issues with their service.
Thank you so much for your wonderful review! And thank you so much for your continuous support! We'll keep improving Tidio every single day!
April 21, 2023
Great app, has simple navigation, and provides the metrics I need to understand customer volume of inquiries.
Hi there! Thank you for the amazing review! :) We are glad to hear you like using Tidio and you know you can always count on us to help!
Oct. 16, 2023
ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。 比較してレビューします。 - Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える - Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい） - Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない） - Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる といいところを書いてきましたが、不満がないわけではありません。 - UIは日本語化されていない - 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう） - 送ったメッセージを訂正／削除できない 以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。 また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・ 全体としては。課金する価値が充分あるアプリです。
April 13, 2023
Tidio is a really awesome app, terrific and fast customer support! Truly recommend dowloading it :-)
Thank you so much for your kind words and for the recommendation! It truly means a lot to us! You can also always count on our Customer Support Team -- we'll always be there if you need us. :)
April 12, 2023
Thank you so much for your review! If you have any feedback in regard to Tidio, please feel free to share it with us as it will help us with improving Tidio further. :)
April 7, 2023
The support team are super helpful and their service absolutely improve our customer experiences. Thank you so much as always!
Thank you so much for your positive review! We are thrilled to read that our Customer Support Team has been of help to you and you can always count on us should you need any assistance! :)
April 5, 2023
Muy buena la experiencia, muy util. Buena atencion al cliente. Muy rapido y todo perfecto, gracias!!
Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far.
April 4, 2023
Assistenza molto cordiale e ottimo servizio. Gi assistenti sono ottimi e lavorano molto bene H24! Consigliatissima
Hi and thank you for your feedback! We always do our best to help! Should you need anything else just let us know!
April 4, 2023
This chat tool gave me a great experience, and the development team actively answered my questions.Thanks
Hi there! Thank you for the great review :) We are glad to hear you like the app and you know you can always count on us to help!