Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,181
chart
#134
All reviews
Review RSS Feed
Sept. 13, 2025
We use Tidio as our main communication and support tool, with great results. We highlight: - Centralized channels and real-time chat; - Automations that qualify leads and speed up responses; - Shopify E-commerce integration and scalability to support our growth. Suggestion: adding kanban-style sales funnels for WhatsApp would be a major differentiator, allowing us to track customers through each stage of the buying journey, align support with sales, and give teams more clarity. Tidio is already essential for our community relationship. With this extra feature, it could also become an even more strategic sales engine.
Thanks for the detailed feedback, it really helps us grow!
Sept. 12, 2025
amazing!
Really appreciate the review — thanks for being with us! 💙
Sept. 12, 2025
So glad you’re happy with Tidio. Thanks for the review! 💙
Sept. 12, 2025
Bra opplevelse, men håper de får fart på AI slik at AI kan ta over mer av kundeservice.
Sept. 11, 2025
Amazing experience and great app
Thank you for your review, it made our day!
Sept. 11, 2025
Very convenient and functional app for customer communication. Easy Shopify integration, intuitive interface, and quick setup. The automated chatbots save a lot of time, and the ability to manage conversations from multiple channels (website, messengers, email) makes communication highly effective. Customer support is fast and professional. Highly recommended for anyone who wants to improve service quality and boost sales.
Thanks a ton for your amazing feedback! 🌟 We’re so glad to hear that Tidio is helping streamline your communication across channels and saving you time with automation.
Sept. 11, 2025
We are using Tidio since 1 year. We have a small team with 4 members. They are implementing new features on a regular basis. It is still not perfect. Some features are still missing for me, but they have improved a lot. What i really like is the integration with shopify and whatsapp.
Thanks so much for your review! We really appreciate the feedback. We know we’re not perfect yet — but we’ve already made a bunch of improvements on ticketing, and there’s more on the way. If there's anything else in specific you'd love to see next, feel free to reach out at [email protected]. Always here to help! 💙
Sept. 11, 2025
Thanks for your review! We're thrilled to know you're enjoying Tidio!
Sept. 11, 2025
Those guys are thieves, be careful when you're choosing the plant because what you are paying for it it's only 100 clicks which every normal page have in at least one day . So you can't get in contact with your customers. And the right things to you that you may be gonna miss seeing and lose the sale.
We're really sorry you feel that way. Please be informed that we will reach out to you via email shortly. From what it seems, there might have been confusion regarding the plan we offer - we will do our best to clarify that part and offer best possible solution.
Sept. 11, 2025
Its really great for small businesses as the AI can manage a lot of FAQs allowing you to concentrate on sales
Thank you for leaving your feedback!
Sept. 11, 2025
awesome APP, easy to use, helping with sales already
Thank you very much for your review - We’re thrilled to hear that you find our app awesome and easy to use—especially that it’s already helping with your sales. Your success is our biggest motivation, and we’re here to support you every step of the way.
Sept. 10, 2025
I've been using Tidio for a few years, and I'm glad I did. Being able to quickly interact with visitors on the site is a game changer that has lead to conversions. Great app!
Thank you so much for the kind review! We're glad to hear that Tidio has been a game changer for your business that is reflected in sales, and we're thankful for your loyalty:)
Sept. 10, 2025
Tidio is super easy to set up and makes my site feel professional. I like how customers can get quick answers or chat with me directly. The widget looks clean, customizable, and works well on mobile.
Thank you very much for taking the time to leave your kind feedback! We're so happy to know that Tidio boosts your website visitors experience, and that you like the design of the chat widget.
Sept. 10, 2025
LOVE THIS APP! Easy to use and has been a great addition to our store
Thank you so much for your kind review! It's awesome to hear that our app supports your business!
Sept. 10, 2025
Great app and really simple to use and integrate on you site. The mobile app work just as well.
Thank you so much for your review! 🌟 We truly appreciate your support — it means a lot to our team
Aug. 31, 2025
We love Tidio, the Lyro chatbot is an absolute lifesaver, svaes us so much time and effort answering FAQ's, our emails have reduced drastically.
Thank you so much for your kind review! We're really happy to hear that Lyro AI helps saving your precious time.
Aug. 31, 2025
Tidio is a really great customer service app, allowing you to manage most of your chat needs, connecting store live chat, IG Direct, FB Messenger, WhatsApp and e-mail. While they do offer a overall good AI chatbot, it could be smarter - don't really follow up the conversation previous context and don't improvise (like chatting to gpt). 9/10 app.
Thank you so much for your kind words and thoughtful review! We’ll keep working on improving Lyro AI.
Aug. 31, 2025
作为一个中国卖家，我很认可这个APP，很适合新手卖家提升转化率。
Thank you so much for your kind words! We’ll keep working to make Tidio even better!