Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#148
All reviews
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Aug. 12, 2025
I have been using Tidio for some months now. The Lyro AI bot is very good for when you need extra help and don't have the capacity for extra agents to handle chats. I have recently updated our flows to make chats more proactive so I expect us to be using Tidio more and more! Recommended to businesses of all sizes.
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Lyro has been a helpful extra set of hands for your team, and it’s great to know you’re making the most of proactive flows.
Aug. 12, 2025
The platform is very user friendly and the lyro email suggestions are very helpful. We haven't used the AI chatbot much but it's pretty good. The platform could be a bit more customizable but they seem to be adding that soon and are open to suggestions on how to update their app. Really nice so far!
Great to hear your feedback. We're releasing a ton of features - you can check the public roadmap in your admin panel (bell icon at the top of the screen). Thank you! Olek - Tidio
Aug. 12, 2025
I've been using tidio for around a year and for the price the features and ease of use are second to none.
Wonderful, thank you!
Aug. 12, 2025
Love Tidio, Its very useful and we have all we need. We wish it was slightly cheaper as it is the most expensive app we have for our shopify store.
Thank you so much for your review!
Aug. 12, 2025
Amazing app! Great experience and love almost all our comms are streamlined into one platform.
Lovely, thank you so much for your review! Olek - Tidio
Aug. 12, 2025
excellent service
Wonderful, big thanks from our team! Olek - Tidio
Aug. 9, 2025
Hi Auston, I'm not sure what happened - you've been using our app for years. I’ve sent an email to follow up and see if this might have been an error. Olek - Tidio
Aug. 8, 2025
It could be way better in the way of better helping the customers more. Most of the questions asked to doesn't know and they are basic standard questions.
Hi! To get the most out of Lyro, it’s essential to complete the setup. At the moment, it doesn’t have access to your product catalog - connecting it through Shopify product sync would be a great next step. Lyro has only handled 7 conversations so far, so increasing that number will give you a clearer picture of its potential. Currently, your Resolution Rate sits at 28%, but I’m confident we can push it past 50% (Lyro in Tidio Support is at 70%+). With the right setup, Lyro could instantly resolve over half of your customers' queries. I’ve reached out via email to arrange the next steps. Thank you. Olek - Head of Customer Experience.
Aug. 15, 2025
Great app - we've been so impressed with the answers that Lyro has provided. Fantastic customer support too.
Thank you so much for your kind words. Our team is dedicated to providing the best experience possible. If you have any more feedback or need assistance with anything, feel free to let us know!
July 24, 2025
Very nice live chat app. Quick and friendly support team.
Thank you for your kind words! We're glad you're enjoying our app and finding our support team helpful :)
July 23, 2025
Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app and finding it useful for your business. We'll make sure to pass along your kind words to Raquel!
July 21, 2025
This has an expensive and complex price structure, involving paying for flows, then chats, then customer service. I paid for a plan and in 1 day I needed to upgrade again!! if you have any starter plans then you still cannot see crucial information. Just beware, if you want full functionality monthly for a half decent website you will probably land up paying $300 pm not $59 as advertised.
I've reached out via your website to help address some of the configuration issues. I'm sure we can make it work. Olek - Tidio
July 21, 2025
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future. Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software. Please note, the bulk export of the conversations is available within the Plus Plan. We'd love to discuss your use case, having your response to our email communication will be appreciated!