Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#388
All reviews
Rating Breakdown
Review RSS Feed
June 30, 2023
Good app & support. I recommend for improving conversions on my site putnams.co.uk
June 30, 2023
I love Arek, helped me really well and wasn't annoying like other regular customer support people. You can only have 100 conversations via the chat each month. I love the multilanguage feature which is perfect for shops that sell in different languages. its a very good app in my opinion with broad customization and good customer support. It helps me with conversion rate because you can give everyone couponcode.
June 29, 2023
Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.
June 29, 2023
Random people from Africa sending spam constantly, no filter. Bad experience not recommended application.
Thank you for providing your feedback! We apologize for the inconvenience caused by the spam messages you received. We would like to clarify that the issue you encountered is not a problem with the product itself but rather a result of external factors. Upon investigating the spam messages, we discovered where are they predominantly originated from, and we have provided you with a solution that would block them while still allowing you to provide assistance to genuine customers as usual. Furthermore, we noticed that many of the spam messages were inquiries related to promoting your store. It's important to investigate any recent postings you may have made in relevant online communities to prevent further spam traffic on your website. We appreciate your understanding and patience throughout this process. Please feel free to reach out to our support team if you have any further questions or concerns.
June 29, 2023
I would not recommend this app solely due to the fact they count pretty much any visitor as an active chatbot. I have a monthly limit of 100 and so far I have had 27 people "engage" the chatbot when I know for a fact that I've had1 person engage the chatbot this month. I would also like to point out that the chatbot did not engage that person and they ended up leaving without getting the answer they needed. Poor design and I recommend people stay away or use at your own risk. The reason I gave this review two stars instead of one is because when I talk to customer service, they are friendly, helpful and knowledgeable. I'll also point out that I have seen some reviews say they have had sales increase because of this app, I have not and don't think this will increase my sales at all.
Thank you for review. We apologize for any confusion regarding the chatbot's quota count. After reviewing your case, we found that it was caused by additional bot scenarios in your setup. We have offered solutions to address this issue and reduce the monthly bot usage while still achieving your intended goal. We appreciate your patience and understanding, and we are committed to ensuring your success with Tidio.
June 29, 2023
very good app. The customer support is also great. You may try this. It is easy working with shopify
June 28, 2023
Absolutely love this app! I have a small store so for a beginner it's amazing that I can find apps like this that offer a free plan, not to mention it is extremely helpful to boost your sales! Customer support is extremely friendly and helpful as well.
June 27, 2023
I have a very good experience with Tidio live chat and it replies to everything very quickly and fully satisfied
June 23, 2023
Exceptional customer service. Their knowledge and practice in designing and creating a business is top notch. This App is Excellent.
June 20, 2023
Intervention rapide et efficace. J'apprécie ce live tchat. L'application à l'ai chouette même avec le plan gratuit.
June 14, 2023
Great app to be included on the store and has gotten me a few extra sales in short time I have been using it
June 14, 2023
Jakub was very helpful with upgrading our account as our business is growing! The welcome discount code has helped conversions of new visitors to our site.
June 14, 2023
Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account
June 8, 2023
not bad. but I can't receive messages instantly through your web now. and min 100 characters are difficult to attach. thank you.
June 5, 2023
Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)
June 5, 2023
App fantastica, l'unica app adatta e consigliata per comunicare con i clienti in modo semplice e veloce. Supporto tecnico veramente ottimo e veloce a gestire e risolvere qualunque problema. Super consigliato!!
Hello! Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're really glad that our Support Team has been helpful. :) We hope that you'll continue using Tidio!
June 1, 2023
Thank you very much for your help and support Chris and the whole crew. I highly recommend the app to everyone
Thank you so much for your amazing review and for the recommendation! We're really happy to read that you enjoy Tidio and we hope that you'll continue using it! We'll also pass on your message to Chris! :)
May 31, 2023
Amazing App and very good support! I always get to chat with an expert when I have a question and they always answer me very fast. Gladly recommend!
Thank you so much for your amazing feedback and for the recommendation! We're also very happy to read that our Customer Support Team has helped you. :) Should you need any assistance, you know where to find us!
May 30, 2023
Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.
Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!
May 25, 2023
great customer service especially Ricardo he helped me with a few issues and was patient, as for the app it's really professional, and I haven't had any issues so far, highly recommended.
Thank you so much for your kind words and for the recommendation! We're thrilled to see that you're enjoying Tidio and we'll always be there to help in case you need any assistance or have any questions. :) We'll also pass your message on to Ricardo!