Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#388
All reviews
Rating Breakdown
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Aug. 9, 2023
great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too
Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're delighted our Support Team has been helpful.
Aug. 9, 2023
Application incroyable bien ! Parfait pour la communication avec les clients et mettre en place des séquences de messages automatique, en plus la fonction IA est présente dessus je recommande à 100% cette app !
Thank you so much for your kind words and for the recommendation! We are delighted to hear that you had such a great experience.
Aug. 8, 2023
Tidio platform has transformed our support process. Its AI resolves up to 70% of issues swiftly, offering quick solutions to common queries. The conversational AI is impressively accurate and responsive. What sets Tidio apart is its perfect balance of automation and human touch. The live chat and helpdesk features provide personalized assistance when needed. The user-friendly interface and insightful analytics enhance our support operations. Tidio is a game-changer, streamlining customer service while ensuring satisfaction. It's an essential tool for businesses aiming to enhance their support experience.
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us. The feedback you provided helps us get to know the needs of our customers and the way we could shape our product in the future.
Aug. 7, 2023
The customer service team was very professional and patient and dealt with the issue in a timely manner
Thank you for the review! We really appreciate your feedback about our team, we will do our best to offer the best support service!
Aug. 4, 2023
Tout ce passe bien pour l'instant, le service client répond présent et est performant. A voir dans l'avenir
Thank you very much for the review! We'll keep improving Tidio every single day!
Aug. 2, 2023
Quick, helpful responses. Great support! The app itself functions very well. When we needed assistance changing something, it was simple.
. Thank you so much for your kind words! We really appreciate your positive review and recommendation!
Aug. 1, 2023
great app and great customer support! I really liked and advise everyone who want an advanced chatsystem on their website
Thank you very much for a wonderful review! We are doing our best to provide great tool and customer service as well!
July 27, 2023
Brilliant Customer Service, the problem was resolved in minutes. Was a pleasant experience with a lovely man.
Thank you very much for the review! We're thrilled to hear about your positive experience with our Support!
July 27, 2023
Tidio so far has worked well. Easy to setup initially, though the configuration takes time. Customer support has been quick and help. One thing that could be improved is the translation between languages. It would be best to have them side by side so you can compare and ensure that they state the same.
Thank you very much for the review! We will make sure to pass the feedback to our Product Team to offer as seamless solution as possible.
July 27, 2023
Absolutely outstanding service and great insights. I would recommend this app to everyone who wants live chat on their site
Hello! Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're really glad that our Support Team has been helpful
July 21, 2023
From the moment I integrated Tidio into my Shopify store, I was impressed by its seamless functionality and user-friendly interface. But what truly sets Tidio apart is its stellar customer support, spearheaded by the exceptional Anna. Her level of expertise and unwavering dedication to assist customers is unmatched. Anna's preparation is second to none. Each time I had a query, she responded promptly and provided in-depth solutions that catered to my specific needs. Her impressive knowledge of the platform left me feeling reassured and confident in using Tidio to its full potential. What's even more remarkable is Anna's availability. No matter the time of day, she was always there to lend a helping hand, ensuring that my chatbot experience remained smooth and hassle-free. Tidio and Anna have truly redefined the standard of customer service in the e-commerce realm. Their commitment to excellence is evident, and I cannot recommend this dynamic duo enough. If you're seeking a powerful chatbot with top-notch assistance, Tidio is the ultimate solution. Prepare to be amazed by Anna's exceptional support and witness your customer interactions soar to unprecedented heights!
July 24, 2023
EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm. Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.
July 15, 2023
Hi, I have uninstalled the app but still the widget gets popped up in the store. how to disable it. what is the process.
July 12, 2023
everythins is the best ,and I‘am so happy yo use this app,it helps me to solve a lot of problems .recommend
July 9, 2023
Tidio has been a beneficial addition to our store, offering a user-friendly interface, multilingual features, and good customer support. We found its easy integration with our website appealing, and its ability to distribute coupon codes beneficial to our conversion rate. Although Tidio's customization options are extensive and customer service is responsive, the monthly conversation limit feels constricting. We were also disappointed that some necessary chatbot features require an additional cost. Nonetheless, Tidio is a viable choice for online stores, with room for enhancement.
July 7, 2023
I'm not very tech savvy but whenever I have a question they are always very helpful! Great customer service.
July 7, 2023
Awesome app! works great for me and has many features that help me with customer support. Will definitely be the 1st app that I recommend for chatting on websites
July 5, 2023
The customer service was very warm and patient. Even though my English was not very good, they always helped me solve the problem.