Tidio ‑ Live Chat & AI Chatbot
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Rating
4.7
feedback
1,098
chart
#148
All reviews
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Aug. 12, 2025
Great app, tho it is a little bit expensive.
Thank you for your review!
Aug. 12, 2025
This app has done a great job sorting and answering common questions when I am out of office! I also appreciate that they are always updating and adding new functionality to the app.
Thank you so much for your review. We will continue shipping new features, so please stay tuned! :) Olek - Tidio
Aug. 12, 2025
Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!
Thank you for providing such a thoughtful comparison. Your perspective offers valuable insights for us all to learn from. We're honored to be your chosen app for CS. Olek - Tidio
Aug. 12, 2025
Its good and works great. It needs fine tuning but that is on me. Lots of work but I wish it was able to update knowledge easier like chatGPT. Waiting for the tone update so I can change how LYRO talks. Also communication and handoff of Flow/Lyro either way can be tricky.
Thank you for your review! The tone adjustment can be managed using Lyro Guidance, where you can specify how Lyro should behave and what actions it should take. Please visit tidio.com/panel/lyro-ai/configure/guidance I'm really eager to hear your thoughts on the knowledge updates. I'll follow up with you via email to gather more insights. Olek - Tidio
Aug. 12, 2025
The app is great for consolidating all of your messages and communication. However, there was a connection error with my instagram account and then my Facebook messenger app. Neither will reconnect. Additionally, I paid to have the feature of being able to send products directly to the customer from the dashboard, but no such feature exists from what I can tell.
Hi! Thank you for your review. I’d be happy to assist with both concerns - the connectivity with Facebook/Instagram through Meta and the ability to send products directly from chat. These features are available, and I’ll guide you on how to use them effectively. Olek - Tidio
Aug. 12, 2025
Simplifies communication with your customers and ensures that tracking all interactions is efficient and organized.
Thank you so much for your review! Olek - Tidio
Aug. 12, 2025
Top notch responses from this guy.
We're so so proud to be working with you! Thank you!
Aug. 12, 2025
Very nice app! There's not much apps that do it all, but Tidio does. Its very easy to connect all your channels to one inbox and the build in AI bot is VERY good. 10/10
Aug. 12, 2025
Its good, but actually more complicated with more features than I need. It requires a plan upgrade to get detailed info. on visitors, and to change the name of the Bot. but as far as stability and operation the program is stable and works as expected.
Thank you so much for your honest review! This is really appreciated by our team! Olek - Tidio
Aug. 12, 2025
Amazing automations and integrations for online store chat box. DEFINITELY WOTH IT!
Aug. 12, 2025
So far so good! It def decreased the time I took to deal with cs.
Thank you very much! It's wonderful to hear that we're helping you save time! Olek - Tidio
Aug. 15, 2025
Tidio Chat offers a decent chat experience and works nicely even on the free version. We personally love preview options and where people are at on the site and engaging in conversation with them. (those two things are only available on the premium version though, which, is disheartening) However, know this, over the years it's gotten more invasive (loads of chat notifications to use AI, ai jumping into your chat, (it takes up space and i just don't want it there), I hate it, but worst than all those they added a limit to the number of conversations you can have per month :'( which was NOT there when we started and went through the beginnings together. (loyalty should be worth something) When companies make features that were free not free, limit what was not limited, invade when there was no invasion upon your initial customers == shame and sad experiences. A betrayal of their own honor. There should be some form of compensation on those that were 'in it from the beginning' so to speak. We got in way before ai and watched this all change. Cheers. Update: Tidio crew reached out and introduced a legacy version that simulates the earlier agreement. If this applies to you, we recommend talking to them about it and they will take care of it for you. <3
Thank you so much for your honest review. I reached out to help address some of your concerns. We're really proud to be supporting you for years! Olek - Tidio
Aug. 12, 2025
Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!
Hej! Tack så mycket! // Thank you!! <3
Aug. 12, 2025
Werkt vlot samen met alle channels die we nodig hebben.
Lovely, thank you so much for your feedback! Ontzettend bedankt!
Aug. 12, 2025
Was told I had to just click a review (bad, good or great) to get some bonus points, but then after clicking told I need to write a review on shopify. Bit misleading considering the app is good lol.
Hi! We appreciate and embrace all reviews, positive, neutral or negative, as every perspective helps our product team improve Tidio for thousands of businesses. Our Product Team is always listening and working to make the app better for everyone. Olek - Tidio
Aug. 12, 2025
Bien, des flows un peu difficiles à comprendre mais on finit par s'y faire.
Thank you for your review! Do not hesitate to reach out if you ever need any assistance:)
Aug. 12, 2025
Die Tidio App ist super einfach zu bedienen, bietet viele nützliche Funktionen und ist weitestgehend selbsterklärend. Besonders die KI-Funktion Lyro ist eine großartige Unterstützung im Alltag – absolut empfehlenswert!
Vielen dank!