Tidio ‑ Live Chat & AI Chatbot
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Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.
Thank you for your feedback! We’re glad to know you find Tidio intuitive, with a clear interface and quick setup. It’s great to hear we’re helping make your customer conversations smooth and efficient.
We are very happy with Tido, and as we have grown as a business they have easily grown with us. We have gotten to the point where the Lyro AI agent and flows are quite helpful to managing support.
Thank you! We’re thrilled to hear Tido and Lyro AI have grown alongside your business and are helping streamline your support.
Buena solución para gestionar los chats en la tienda online y redes sociales. Centraliza todo el esfuerzo de atención al cliente en un solo canal
Thank you so much for your review! It means a lot to us.
This app has been a total game changer for our business. Connecting with customers in real time has helped us close three times more sales. The built-in tools make it easy to see exactly which pages customers are viewing, so we can jump in at the right moment. Even when we’re away, the offline features let us keep things running smoothly—whether we’re taking a quick break or a half day off.
Thank you for your kind words! We’re thrilled to hear our real-time chat and visitor-view features are helping you boost sales and that offline mode keeps you covered even when you’re away.
Tidio has been a huge step in our Customer Support expansion. We are now able to keep up with our C/S tickets so much faster and keep our customers happy with a much smaller C/S team. Lyro handles 70-80% of the Chat tickets, so those are conversations we never even have to touch. The more we "teach" Lyro, the more tickets it can handle. I appreciate the simple system built in for us to review Lyro's responses and learning platform.
Thank you so much for sharing your experience! We’re thrilled to hear that Tidio — and especially Lyro — has been such a big part of your Customer Support growth. It’s great to know that the automation and learning features are helping your team work faster while keeping your customers happy.
Tidio has been a fantastic addition to our business. Their support team is always quick and super helpful, making the experience seamless. The live chat resolves most customer issues in real-time, keeping everything running smoothly. Highly recommend!
Thank you so much for your kind words! We’re happy Tidio is making a positive impact on your business, and we’ll keep striving to provide speedy, seamless support.
Tidio is great and very convenient. The AI agent is an awesome feature, especially for chats you get after store hours and it can automatically answer the common questions, which saves us a lot of time.
Amazing! Thank you for your thoughtful review! Olek - Tidio
Overall we like it. The AI chat is awesome and has improved our time to respond with customers, however the email helpdesk functions are very basic. Its getting better slowly but surely. Hopefully with time they will beef up the capability so we are staying with it.
Thank you for sharing your review! We’re putting a lot of effort into improving the helpdesk and would greatly appreciate any additional feedback you may have. Olek - Tidio
A chat solution that’s quick to install and easy to manage Free option that’s actually useful Easy setup (no coding headaches) Possibility to scale with AI/chatbot features Good customer service & integrations
Wonderful, thank you for a thoughtful review!
love this app . its made us lots of sales and has lots of options. the online support is great too!
Thank you! This means a lot to us. Olek - Tidio
Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now
Amazing, we're proud to be working with you for so many years! Olek - Tidio
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate. Olek - Tidio
GREAT
Thank you for your review!
Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too
Thank you so much. The internal notes feature is going to be released within a week or so. :) Olek - Tidio
Wont lie, possibly the best app we have had on shopify. Soooo good.
Thank you! This mean a lot to us! :) Olek - Tidio
Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.
Thank you so much for your review. Olek - Tidio
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