Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#338
All reviews
Rating Breakdown
Review RSS Feed
July 11, 2022
The app is amazing, exactly what I needed for the website compared to another which I installed and straightaway deleted! It is easy to use, and looks smart. To tailor the app, eg colours, logos etc, to suit the website needs, is also a bonus! Also when I needed help, the customer support team were very efficient, helpful and understanding. Thanks Team Tidio!
Thank you so much for the lovely review. Great to hear that you like our app! We do our best to support our customers when in need :) You are most welcome and come back anytime :)
July 8, 2022
Very nice app. I will find someone to configure it perfectly for me, I feel this app has excellent potential for my business. Thank you!
Hi there! Thank you for your kind review :) We're glad to hear you like Tidio. Let us know if you need any guidance, and we will happily assist you!
July 5, 2022
Great app, I had a couple of issues which were not Tidio's fault or issue and Martin from support went above and beyond and fixed my issue.
Awesome the hear you like the App and it's even more awesome to hear that our colleague Martin was able to help you with the issues you were experiencing. Of course, should you need any further assistance just let us know. Enjoy using Tidio!
July 4, 2022
I needed to know how to remove the Tidio chat from my password page as I am yet to launch my business. Martin was super efficient in helping me out and within 30 seconds was able to navigate me to the right place to do so! What a great app!
Thank you so kindly for the lovely feedback you left. We're glad to hear Martin was able to help you with your request :) Should you need any additional help just let us know! :)
July 1, 2022
It is a great tool but the chatbot pricing is complete unreasonable Will update to 5 stars once the pricing has been fixed
Thank you for sharing your feedback. Our Customer Satisfaction Specialist has contacted you to learn more about your concerns with our pricing, we're really sorry!
June 29, 2022
很棒，很不错，服务态度也非常好。 使用感很不错，售后服务也很好。推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐推荐
Thank you very much for the kind review and recomendation! We're doing our best to provide the best product, with the best support team possible to help with any inquiries regarding Tidio :)
June 28, 2022
Le service à la clientelle est vraiment bien! J'ai pu parler avec quelqu'un et ils ont répondu à mes question en quelques minutes.
Thank you for your feedback, we are glad to hear our Customer Support Staff was able to help you. Should you need additional help just let us know.
June 27, 2022
I was having a little difficulty figuring operating this app. I contact Tidio chat support and their response time was extremely quick. Ian was very helpful. Thank you
Sorry to hear you had issues tunning Tidio correctly, but glad to hear our Support Team was able to help you out! Remember that you can always have a look at our help center on https://help.tidio.com/ or reach out to our staff :) Should you have any other issues or questions just let us know.
June 23, 2022
I couldnt make Tidio run correctly and ask the support team for help. Ana is very kind and spend long time to help me. Great Tidio!
Sorry to hear you had issues tunning Tidio correctly, but glad to hear our Support Team was able to help you out! Should you have any other issues or questions just let us know.
June 22, 2022
LOVE THIS APP, love how u can integrate it on the phone and mac app so you never miss a message.. can also hook it up with email and fb messanger.. all while is 100% free ? WOW .
We do our best to offer a good Free Plan with the essential features available so that anyone can begin growing their business with Tidio! Glad you love it! :)
June 21, 2022
Amazing! Such an easy set up really impressed with the features all round! I'd highly recommend & they even offer it free!
Really great to hear you really like the features Tidio offers. Thank you for recommending our product and should you have any questions just let us know.
June 20, 2022
Support has been very helpful - I will use this app and think this will higher my conversion rate for a good bit!
Hi! We do our best to have our Customer Support be as helpful as they can :) If you need any additional help, just let us know.
June 20, 2022
Great App, And very good support team. Love working on Tidio, anyone from beginner's to advance level anyone can use it, easy and simple to setup.
Hi there! Thank you so much for the positive feedback you left for us. Glad to hear you enjoy the ease you can setup and work with Tidio :)
June 20, 2022
1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores. 2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good. 3. this item is well received!
Thank you so much for the in-depth feedback, we'll let our chatbot designers know about your comments. We try to design our chatbots to be as helpful as they can, but you can always reach out directly to our Customer Support Operators if the chatbot cannot help you. :)
June 17, 2022
Daniel responded promptly, got me exactly the link & info I needed, and we're on our way!! I was thoroughly impressed!! Thanks Daniel and all for being there and looking after customers! - John D. please Shopify store owner
Hey John! Thank you for leaving the review! We'll let Daniel know he was helpful! Should you need more help in the future, just let us know!
June 16, 2022
The customer service is very quick. Texted a representative in the chat box on their website, and they had someone fixing my issue right away. It was resolved in about two minutes .
Hi! Thank you for the lovely feedback, we try our best to help our customers when we can :) Should you come across any other issues, just let us know.
June 15, 2022
Great support, just signed up for premium because of their friendly staff. Highyly Recommended Recommended
Hi there! Thank you very much for your kind review :) It really helps us to stay motivated and keep improving Tidio every day. Let us know if there's anything else we can help you with. Chris
June 15, 2022
I'm going to update my review from a 1-star to a 4-star for the simple reason that the customer service, post-review, was polite and helpful. They explained that during the time I had installed the app to when I was required to start paying, they said there had been a price update and it was not intentionally decieving, while also offering me the $39 pricing to honor thier offer. I think they could have made this fact that they were increasing their pricing clearer on their pricing schedule, or a simple email, but I can also understand the reasoning. Also, a 1-star is damaging to brand that is clearly working hard, and I don't want to think that I've impacted a business because I reacted like a Karen.
Hi there! I'm really sorry to hear that you feel this way. We are always trying to support start-ups, as we've been one in the past. That is why Tidio can be used for free, forever. The Free plan has all the essentials needed to communicate with your website visitors. The premium plans are optional and we are not trying to convince anyone to upgrade. However, it has been proven that our bots can boost sales significantly. If you have any specific needs regarding the plans, or the functionalities of the chat widget, we are always here ready to assist you and try to find the best possible solution :) You can reach out to us via our Live Chat on Tidio.com, or via email at [email protected]. Chris from Tidio
June 13, 2022
Quite straight forward and great customer service! Wish Shopify could have a live chat option to help us out too!
Hi there! Thank you very much for your kind review :) It's great to hear that you like our app. Let us know if you have any questions :)
June 13, 2022
Useful and nice. Their support team is very professional. Useful and nice. Their support team is very professional.
Hi there! Thank you so much for your kind review :) It really means a lot and motivates us to work even harder every day to improve Tidio.