Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#148
All reviews
Review RSS Feed
Jan. 10, 2024
Jan. 10, 2024
Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!
Jan. 6, 2024
Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.
Dec. 21, 2023
The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same. Sometimes their team takes over a week to respond. I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this. Olek - Head of Customer Service
Dec. 16, 2023
Thank you for rating us! We're here to assist you, and it's our priority to ensure the app works seamlessly for you. We have reached out to you to learn more about your needs. :)
Dec. 14, 2023
Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.
Thank you so much for taking the time to share your positive experience with Tidio! Your kind words mean a lot to us, and we're glad to know that you found value in its features and that our technical support team! Again, thank you for choosing Tidio, and we look forward to assist you in the best way we can.
Dec. 13, 2023
great app. Easy to use, great function and real time support. Would be great if there were more options for smaller businesses as some of the upgrades are costly but would be of benefit.
Thank you so much for taking the time to share your feedback and for your positive remarks about our app! We are continuously working on enhancing our offerings and are actively exploring options to make our services more accessible. We have reached out via email to learn more about your needs and help you :).
Dec. 12, 2023
Thank you for rating us! Our goal is to consistently provide top-notch services, and we're glad to see that reflected in your experience
Dec. 11, 2023
Good price, good features and excellent customer support.
Thank you so much for your kind words! We're thrilled to hear that you're pleased with our pricing, features, and customer support. Providing value to our customers is our top priority, and your feedback is truly motivating. We're here to ensure your experience with us remains top-notch.
Dec. 4, 2023
The support is very bad.
Thank you for bringing this to our attention, and also sorry to hear about the disappointment. Could you give us a little background on the issue you approached us with? The live chat conversation you initiated was about the integration of Tidio with your store. We responded to your email, but unfortunately, we did not get a reply. Please contact us at [email protected], we will make every effort to resolve this issue.
Dec. 1, 2023
Robust software, with a great design, I didn't expect it to have a customer support system on the backend. Giving me the ability to manage my store like professionally and like a big brand
Nov. 24, 2023
Excellent app. The AI Bot is trainable, whereas others are not. Took me a while to find a good working bot. 4 stars because based on the prices shown in the app store, it makes it seem a bit cheaper than it is. Once inside the app, you have to pay for each of the primary functions which can really start adding up.
Nov. 24, 2023
Very easy to use
Thank you for the review, we're glad you are satisfied with Tidio :)
Nov. 20, 2023
can not delete each message.
Thank you for leaving the review! We reached out to you directly via the chat on your store so that we can clarify any doubts you may have on deleting messages.
Nov. 17, 2023
Thank you for the review! If there is anything we can improve or you have questions on, please reach out to us at [email protected], we will be more than happy to assist :-)
Nov. 16, 2023
very good App, and good customer service, I like chatbots and all the features.
Thank you for the kind words!
Nov. 2, 2023
1) The visitor screen on your website fails to display up-to-date data. Instead, it presents visitors from 12 days ago who are no longer active, providing an inaccurate snapshot of the website's current status. 2) Sorting the monitor list is not an option. 3) The tool does not allow you to track visitors who progress to the checkout stage. Considering these limitations, it may not justify its price.
Hi there! Sorry to see that you aren't satisfied with our tool. This is not the kind of experience we wish our customers to have. Would you kindly send us an email to [email protected] with the details of your Tidio account, so we can look into the issues in order to provide a resolution? Customer satisfaction is our main priority and we will do all we can to help you here. Chris - Tidio
Oct. 25, 2023
outstanding customer support
Thank you very much for your kind words! We are thrilled to hear that you had a good experience with us :) We remain at your disposal for any further inquiries!