Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#77
All reviews
Review RSS Feed
Aug. 13, 2025
Tidio is an excellent chat app. Easy to use Integrates with other chat channels like Meta Integrates easily with review software like Judgeme been using it a few years now
Amazing, we're proud to be working with you for so many years! Olek - Tidio
Aug. 13, 2025
Good app - let's you see all your conversations from different channels in one place. The AI suggested answers + Lyro are improving each month (but still need checking). Support team are really responsive and helpful if you have issues.
Thank you for your review! We greatly appreciate your continued efforts in reviewing Lyro suggestions, as they play a vital role in consistently improving your Lyro's Resolution Rate. Olek - Tidio
Aug. 13, 2025
This app is really helping us generate actual sales! We've been using it for a short time, and the results are truly amazing!
Thank you! We hope we will be your app of choice for years to come!
Aug. 12, 2025
Love how user friendly this is and never missed a notification! Hopefully, will have internal notes in chats too
Thank you so much. The internal notes feature is going to be released within a week or so. :) Olek - Tidio
Aug. 12, 2025
Wont lie, possibly the best app we have had on shopify. Soooo good.
Thank you! This mean a lot to us! :) Olek - Tidio
Aug. 12, 2025
Great app feature for businesses, easy to communicate and manage all enquiries with all customers and public members.
Thank you so much for your review. Olek - Tidio
Aug. 12, 2025
This has worked well, the phone app, web app, desktop app all work well, looking forward to upgrading to growth plan in future.
Thank you so much! Olek - Tidio
Aug. 12, 2025
Tidio Review (Post-Zendesk Migration) After years on Zendesk, we transitioned to Tidio — and the difference is immediate and impactful. What We Love Pricing for Teams: Tidio scales far more affordably than Zendesk, especially with multiple agents. You're not nickel-and-dimed for every add-on or seat, which makes it a budget-friendly choice for growing teams. UX/UI That Actually Works: Zendesk felt clunky and outdated. Tidio offers a sleek, modern interface that’s intuitive from day one. Our agents adapted quickly with minimal training. Speed Matters: Tidio is fast. There’s no lag loading tickets, switching views, or handling chats. Compared to Zendesk’s sluggish performance, Tidio feels like a true upgrade. Easy Setup: Installation was painless. We had it live on our site and integrated with Shopify and email routing within hours. Contact Sync + Tagging: Contacts import cleanly, and tag management is streamlined. It's easy to segment customers and trigger specific flows based on behavior or support needs. Workflows & Tasks = No Extra Cost: Tidio’s built-in automation handles what we used to pay extra for in Zendesk Flows. You can build after-hours replies, keyword escalations, and chatbot routing without touching code or paying for extras. AI-Powered Canned Responses: No more manually managing macros. Uploading data directly to power the AI makes response handling faster and smarter — freeing agents to focus on high-value interactions. What We’d Like to See Improved Ticket Import/Export: There’s no native way to import old ticket history or export conversations. Having even basic import/export features would ease migrations and record-keeping. Snooze Feature: Zendesk allowed us to snooze tickets — temporarily removing them from the queue until a set time. Tidio lacks this, and it’s one feature we miss for follow-ups and reminders. We use Ticket tags and per time frame Workflows in the mean time.
This is an amazing review and I hope it will be highlighted at the top of our listing at some point. Big Thank You! from the team at Tidio. :) Olek
Aug. 12, 2025
Just signed up for Tidio and have had a great experience so far. Really helps us streamline our customer support.
Thank you for your review. We're proud to be your tool of choice for CS. Olek - Tidio
Aug. 12, 2025
Very useful Very good App, helped me a lot for the small business
Thank you so much! We're proud to support your business! Olek - Tidio
Aug. 12, 2025
Great app, tho it is a little bit expensive.
Thank you for your review!
Aug. 12, 2025
This app has done a great job sorting and answering common questions when I am out of office! I also appreciate that they are always updating and adding new functionality to the app.
Thank you so much for your review. We will continue shipping new features, so please stay tuned! :) Olek - Tidio
Aug. 12, 2025
Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!
Thank you for providing such a thoughtful comparison. Your perspective offers valuable insights for us all to learn from. We're honored to be your chosen app for CS. Olek - Tidio
Aug. 12, 2025
Its good and works great. It needs fine tuning but that is on me. Lots of work but I wish it was able to update knowledge easier like chatGPT. Waiting for the tone update so I can change how LYRO talks. Also communication and handoff of Flow/Lyro either way can be tricky.
Thank you for your review! The tone adjustment can be managed using Lyro Guidance, where you can specify how Lyro should behave and what actions it should take. Please visit tidio.com/panel/lyro-ai/configure/guidance I'm really eager to hear your thoughts on the knowledge updates. I'll follow up with you via email to gather more insights. Olek - Tidio
Aug. 12, 2025
The app is great for consolidating all of your messages and communication. However, there was a connection error with my instagram account and then my Facebook messenger app. Neither will reconnect. Additionally, I paid to have the feature of being able to send products directly to the customer from the dashboard, but no such feature exists from what I can tell.
Hi! Thank you for your review. I’d be happy to assist with both concerns - the connectivity with Facebook/Instagram through Meta and the ability to send products directly from chat. These features are available, and I’ll guide you on how to use them effectively. Olek - Tidio
Aug. 12, 2025
Simplifies communication with your customers and ensures that tracking all interactions is efficient and organized.
Thank you so much for your review! Olek - Tidio