Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#77
All reviews
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Aug. 12, 2025
Top notch responses from this guy.
We're so so proud to be working with you! Thank you!
Aug. 12, 2025
Very nice app! There's not much apps that do it all, but Tidio does. Its very easy to connect all your channels to one inbox and the build in AI bot is VERY good. 10/10
Aug. 12, 2025
Its good, but actually more complicated with more features than I need. It requires a plan upgrade to get detailed info. on visitors, and to change the name of the Bot. but as far as stability and operation the program is stable and works as expected.
Thank you so much for your honest review! This is really appreciated by our team! Olek - Tidio
Aug. 12, 2025
Amazing automations and integrations for online store chat box. DEFINITELY WOTH IT!
Aug. 15, 2025
Tidio Chat offers a decent chat experience and works nicely even on the free version. We personally love preview options and where people are at on the site and engaging in conversation with them. (those two things are only available on the premium version though, which, is disheartening) However, know this, over the years it's gotten more invasive (loads of chat notifications to use AI, ai jumping into your chat, (it takes up space and i just don't want it there), I hate it, but worst than all those they added a limit to the number of conversations you can have per month :'( which was NOT there when we started and went through the beginnings together. (loyalty should be worth something) When companies make features that were free not free, limit what was not limited, invade when there was no invasion upon your initial customers == shame and sad experiences. A betrayal of their own honor. There should be some form of compensation on those that were 'in it from the beginning' so to speak. We got in way before ai and watched this all change. Cheers. Update: Tidio crew reached out and introduced a legacy version that simulates the earlier agreement. If this applies to you, we recommend talking to them about it and they will take care of it for you. <3
Thank you so much for your honest review. I reached out to help address some of your concerns. We're really proud to be supporting you for years! Olek - Tidio
Aug. 12, 2025
Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!
Hej! Tack så mycket! // Thank you!! <3
Aug. 12, 2025
Werkt vlot samen met alle channels die we nodig hebben.
Lovely, thank you so much for your feedback! Ontzettend bedankt!
Aug. 12, 2025
Was told I had to just click a review (bad, good or great) to get some bonus points, but then after clicking told I need to write a review on shopify. Bit misleading considering the app is good lol.
Hi! We appreciate and embrace all reviews, positive, neutral or negative, as every perspective helps our product team improve Tidio for thousands of businesses. Our Product Team is always listening and working to make the app better for everyone. Olek - Tidio
Aug. 12, 2025
Bien, des flows un peu difficiles à comprendre mais on finit par s'y faire.
Thank you for your review! Do not hesitate to reach out if you ever need any assistance:)
Aug. 12, 2025
Die Tidio App ist super einfach zu bedienen, bietet viele nützliche Funktionen und ist weitestgehend selbsterklärend. Besonders die KI-Funktion Lyro ist eine großartige Unterstützung im Alltag – absolut empfehlenswert!
Vielen dank!
Aug. 12, 2025
I have been using Tidio for some months now. The Lyro AI bot is very good for when you need extra help and don't have the capacity for extra agents to handle chats. I have recently updated our flows to make chats more proactive so I expect us to be using Tidio more and more! Recommended to businesses of all sizes.
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Lyro has been a helpful extra set of hands for your team, and it’s great to know you’re making the most of proactive flows.
Aug. 12, 2025
The platform is very user friendly and the lyro email suggestions are very helpful. We haven't used the AI chatbot much but it's pretty good. The platform could be a bit more customizable but they seem to be adding that soon and are open to suggestions on how to update their app. Really nice so far!
Great to hear your feedback. We're releasing a ton of features - you can check the public roadmap in your admin panel (bell icon at the top of the screen). Thank you! Olek - Tidio
Aug. 12, 2025
I've been using tidio for around a year and for the price the features and ease of use are second to none.
Wonderful, thank you!
Aug. 12, 2025
I've been using Tidio for a couple of years now and I can say that I'm happy about it for my ticketing needs. It can definitely do better from a few perspectives but overall and considering the pricing, I think it's one of the best if not the best choice out there
Aug. 12, 2025
Love Tidio, Its very useful and we have all we need. We wish it was slightly cheaper as it is the most expensive app we have for our shopify store.
Thank you so much for your review!
Aug. 12, 2025
Amazing app! Great experience and love almost all our comms are streamlined into one platform.
Lovely, thank you so much for your review! Olek - Tidio