Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#148
All reviews
Review RSS Feed
Oct. 25, 2023
outstanding customer support
Thank you very much for your kind words! We are thrilled to hear that you had a good experience with us :) We remain at your disposal for any further inquiries!
Oct. 23, 2023
It works how it should, and the service is great.
Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!
Oct. 19, 2023
So far so good. Support is great. They get back to you right away.
Thank you for the review, it means a lot to us. We always strive to give our best to help our clients and I’m glad that you are satisfied with our support!
Oct. 13, 2023
We have been using Tidio from the start of our webshop. Super nice live chat with many functions. The employees can be reached easily and quickly. We see a good and long collaboration with Tidio :).
Oct. 6, 2023
This app is great, does exactly what I need it to do without over complicating things and the integration with the phone app to take chats on the go is excellent! Shout out to Arek for also helping me out with some account troubleshooting, your customer service was impeccable!
Oct. 6, 2023
I think this is one of the best apps on the market today. And although its price is high, it is worth every penny invested in it. Using this application, you won’t even have the thought of looking for something else, since it has almost everything you need. In addition, the guys are constantly improving it and adding new functionality. If you compare the version from 3 years ago with the current one, you will see how far we have come both in terms of adding functionality and in terms of improving what already worked well.
Oct. 4, 2023
Very functional and user friendly live chat app with excellent customer support. Free plan is also very inclusive. High customization and easy to implement premium featuers as well. Highly recommend.
Sept. 28, 2023
Muy facil de usar. La integración funciona perfecto. Recomendado 100% Esperando al integración con whatsapp!!
Sept. 27, 2023
Sept. 23, 2023
The app is really awesome, I'll totally recommend it to my buddies. The support team is absolutely fantastic.
We really appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Sept. 22, 2023
Great platform, email marketing, campaigns, and can integrate with FB and IG. Overall a great tool for chat service! Highly recommend.
Thank you. We’re thrilled that you were satisfied with our services. Your feedback is appreciated!
Sept. 22, 2023
一点都不好用
Thank you for the review. I'm sorry you had a negative experience with Tidio. Please reach out to us at [email protected], we will do our best to assist you with your case and offer a solution.
Sept. 21, 2023
Tidio is by far the best LiveChat, Ticketing system we have ever used. We tried Gorgias and it lacked the fundamentals. Tidios support is amazing, their platform is so reliable, we are more than happy!
Thank you so much for sharing this positive review. We are delighted to hear that you had a positive experience with us at Tidio! Our team is committed to providing high-quality customer service :)
Sept. 19, 2023
I'm a returning user. I've tried other apps, but Tidio allows more automation and features. Definitely recommend.
Thanks for the review! We appreciate your loyalty and continued trust in our services and will do our best to develop Tidio and our offer :)
Feb. 25, 2025
Foremost we have a multi language shop and we want at least the chat widget and the bot texts to appear at least in 9 languages. A lot of work to set up, but Tidio can make it happen. Recently installed Tidio on a 2nd shopify store where before I installed Tidio, the native Shopify chat app was blocking the whole screen on mobile, so if customers left a message, they could not go back to the website, with Tidio absolute not the case, works smoothly. Now I have access to the chat communications from 2 websites in 1 app. and our facebook and instagram accounts are connected as well, so overall extremely happy how Tidio performs.
Thanks for the review! I'm really happy to hear Tidio meets your expectations and the available solutions allowed you to achieve your exact setup needs!
Sept. 14, 2023
Très bien et très bonne équipe.
Thank you very much for your review! We're doing our best to offer excellent support :-)
Sept. 11, 2023
Good chat app that needs a lot of refining done. Some issues I had are below -admin counts as a seat even if they never respond to customer chats -email ticketing aren't the most user friendly thing for customers -It cost a monthly payment to remove branding -The notifications for the chats is quiet and a single sound making them easy to miss -Permissions are broken allowing staff to delete tickets without permission -No ability to export tickets/chats making it hard to migrate away -No way to enforce security settings on agent account
Sept. 11, 2023
I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this
Hello there. We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address your concerns. Tidio is designed to be a widget that's visible on your website, allowing users to interact with you. We, unfortunately, do not have control over the traffic on your website, and the level of it largely depends on your website's visitors. However, we offer several solutions to help you manage and filter interactions through the Tidio widget, which we'll gladly help you to set up. We would also like to clarify that all our chat widgets are designed to load asynchronously. Each project receives a unique JavaScript code that includes the async attribute. This means that the chat widget loads independently and does not interfere with the critical elements of your website, ensuring that your website's performance remains unaffected, and the chat functionality remains seamless. Lastly, we do not offer phone support at this time. However, we have already reached out via email to assist you further. Our dedicated support team is here to provide guidance and resolve any concerns you may have. Thank you for your patience cooperation.