Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#77
All reviews
Review RSS Feed
Aug. 9, 2025
Hi Auston, I'm not sure what happened - you've been using our app for years. I’ve sent an email to follow up and see if this might have been an error. Olek - Tidio
Aug. 8, 2025
It could be way better in the way of better helping the customers more. Most of the questions asked to doesn't know and they are basic standard questions.
Hi! To get the most out of Lyro, it’s essential to complete the setup. At the moment, it doesn’t have access to your product catalog - connecting it through Shopify product sync would be a great next step. Lyro has only handled 7 conversations so far, so increasing that number will give you a clearer picture of its potential. Currently, your Resolution Rate sits at 28%, but I’m confident we can push it past 50% (Lyro in Tidio Support is at 70%+). With the right setup, Lyro could instantly resolve over half of your customers' queries. I’ve reached out via email to arrange the next steps. Thank you. Olek - Head of Customer Experience.
Aug. 15, 2025
Great app - we've been so impressed with the answers that Lyro has provided. Fantastic customer support too.
Thank you so much for your kind words. Our team is dedicated to providing the best experience possible. If you have any more feedback or need assistance with anything, feel free to let us know!
July 24, 2025
Very nice live chat app. Quick and friendly support team.
Thank you for your kind words! We're glad you're enjoying our app and finding our support team helpful :)
July 23, 2025
Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app and finding it useful for your business. We'll make sure to pass along your kind words to Raquel!
July 21, 2025
This has an expensive and complex price structure, involving paying for flows, then chats, then customer service. I paid for a plan and in 1 day I needed to upgrade again!! if you have any starter plans then you still cannot see crucial information. Just beware, if you want full functionality monthly for a half decent website you will probably land up paying $300 pm not $59 as advertised.
I've reached out via your website to help address some of the configuration issues. I'm sure we can make it work. Olek - Tidio
July 21, 2025
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future. Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software. Please note, the bulk export of the conversations is available within the Plus Plan. We'd love to discuss your use case, having your response to our email communication will be appreciated!
July 15, 2025
Thank you for the review! If you're willing to share your feedback on Tidio, please don't hesitate to reach out at [email protected].
Aug. 14, 2025
Couldnt live without Tidio. Some tech issues to iron out in regards to flow nodes working properly 100% of the time. Aside from that minor issue it does provide the basis for our onboarding systems and it performs well in our pre-launch beta testing.
We're sorry to hear about your experience. Be rest assured we will do our best to make things right. We reached out to you regarding the case, so we can sort it out together!
July 11, 2025
Very good app, a real game changer
Thank you for sharing! It's great to hear that you find Tidio a game changer. If you have any specific features you love or any suggestions, feel free to share!
Aug. 12, 2025
Our business is in the pet healthcare area. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.
We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)
July 2, 2025
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
July 1, 2025
Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.
Thank you for your feedback! It's great that you find the tool very useful. If you have any specific concerns or questions about pricing, feel free to let us know. We're here to help and ensure you get the most value out of our service!