Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#77
All reviews
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June 26, 2025
June 23, 2025
It's good - primarily because there are not a lot of better options out there yet, but definitely a lot of opportunity to be dethroned as AI agents become more advanced. A lot of nickel-and-diming with few quality filters in place to prevent you from feeling like they're not trying to push you into buying more credits/increasing to the next billing tier constantly. Looking forward to the second gen of agentic AI products that aren't heavily focused on token-based billing that basically charge you 500x on the API call cost from OpenAI. All for what is essentially a the same ChatGPT output I'd get if I messaged it directly, just in a nicer package. The real kicker for me was that they charge a laughable amount for removing their branding as a separate monthly fee.
Thanks for sharing your feedback. We hear you. You're right that the AI space is moving fast, and we're constantly working to stay ahead by offering more than 'just' a ChatGPT wrapper. Tidio combines conversational AI with a full suite of customer support tools, including automation flows, live chat, multichannel messaging, and integrations - all designed to work together out of the box. Features like Lyro AI, our API Call node in Flows, and the upcoming Lyro Actions are built to go beyond simple responses and help businesses truly scale their support. We’re also mindful of pricing and do our best to keep it fair and transparent across all tiers. That said, we take your comments seriously, and we’ll keep refining both the product and the experience to earn that next star. Thanks again for being part of the journey.
June 20, 2025
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!! Doesnt seem like something I want to have to support my customers
Hi there, We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users. We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes. If you prefer to use a different email address, feel free to contact us directly at [email protected]. Our team is available and happy to assist. Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
June 16, 2025
Application très complète et très performante, je ne suis pas déçu de l'utiliser ! La gestion automatique des discussions par IA fonctionne bien et la mise en place est très simple. De plus le support est sympa et aide en cas de problème.
Thank you very much for your positive feedback! We're delighted to hear that you find the application comprehensive and powerful, and meeting your expectations. We strive to make the setup process as simple as possible, so it's great to know that you had a smooth experience. Our support team is always here to help :)
June 12, 2025
Bad and incredibly expensive. It promotes itself by placing its rights, and if you want to remove them, you have to pay a lot. It is not suitable for everyone with an average or lower budget. I advise using cheaper alternatives.
I'm really sorry to see your review. The Tidio branding on the widget plays an important role in supporting our growth as a company. I’ve already reached out to you via email to discuss this further. Olek
June 16, 2025
Inferior support made it difficult to go forward. I have a strong technical background and went through the setup and integrations fine on my own. I had a few questions that I did not see options for. For example "Is there a timeout period in the chat where the visitor asks the first question and doesnt get a response for a long enough period of time that they will be offered the ability create a ticket and be followed up on. Kate in support told me multiple times that it doesn't exist and you need to set your user as being AWAY which is obvious. But users dont always remember this and professional chat systems usually have a time out period and offer this option to the customer. After many "No, we don't have that" answers and me posing the question multiple different ways (15 minutes), she finally told me "yeah, we have that" and then kept forwarding me to the wrong page. My first day and few incidents like that. It was not worth the trouble and I uninstalled. It was a 15 minute waste to setup and make email and dns changes and 30 minutes of suffering with poor support and frustration and I got nowhere and she would not escalate the question. The company needs to hire more carefully, train more carefully and monitor the support reps. This one may have slipped throught the cracks, but I don't have time to play around. The reason that I did not give a 1 star, is that I believe that the product mihgt be good and offers the right features that I needed. But the app includes the whole package and without support becomes useless. Edited 06-16-25: I am editing this review, because of the company's ignorance in addressing the issues mentioned and trying to publicly deflect or discount their shortcomings. 1. What you are saying that I called a timeout included with a full explanation in the chat is EXACTLY what you are calling a FALLBACK FLOW. If you can not see this, then you too have an issue. 2. The screen shots and url which I showed are EXACTLY the same page yet had different options, perhaps due to a permissions issue or subscription level. 3. Then she asked me for a PUBLIC key, which is not something that we would share. If I have a key that she does not know about, then it is kept secret for a reason. In addition, if you believe what you have said is true, then she had no need to ever ask for a PUBLIC key. The bottom line is that I got inferior support which the company itself hired and trained and is not trying to publicly dilute or discount my review. You surely would have been more successful sending me a personal email and saying something like "We are really sorry about the shortfall that you had with support and we are going to use this information to help improve our support...and once we do, we will let you know and hope that you will consider trying us again". In that case, with that kind of sincerity, I would believe that the company genuinely cares and will take steps to improve and I probably would have removed my review and would possibly try it gain in the future if I didn't find an app that fit the bill in the meantime.
Hi Jeffrey, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your first interaction with our platform wasn’t a positive one. While we respect your perspective, we’d like to clarify a few key points in fairness to our team and especially to Kate, who was mentioned by name. Our platform does not currently offer an automatic timeout mechanism that changes the agent’s status based on inactivity -- that part is managed manually or via set operating hours. However, what we do offer is a fallback flow (Handle Missed Conversations) that can proactively respond to users when no agent joins the chat within a specified timeframe. This solution was presented during the conversation, and Kate not only never denied its existence but also provided step-by-step guidance on how to find it. We’ve also reviewed the conversation and the screenshots shared. The link was reiterated because the screenshot you sent didn’t match the section being discussed, which naturally led to some clarification. At no point did our agent intentionally mislead or withhold help; quite the opposite. She remained calm, consistent, and tried to assist despite increasing tension. Support is a core part of what we offer, and we take feedback seriously, but it’s equally important to set the record straight when a team member is unfairly characterised. We remain committed to providing helpful, accurate, and respectful support to all users. Since you barely got started, we’d be happy to welcome you back if you ever give Tidio another try. Jack - Tidio
June 12, 2025
Works really well so far. Great support from Kate.
Lovely! Thank you for your review. Kate also says hi! Olek - Tidio.
June 9, 2025
Not sure how this can be free, that's how powerful the tool is. Customer support great as well, strongly recommended.
Haha, thank you — that made our day! Olek - Tidio
Aug. 12, 2025
tenemos 8 años usando tidio y es excelente para nuestra empresa.
Awesome! Thanks for sharing.
Sept. 19, 2025
Enkel installation, Lyro AI chat är amazing. Lätt hantering av tickets. Bästa supporten. Det är en så bra app för telefon men älskar desktop versionen.
Thanks for the kind words! Tack så mycket Olek - Tidio
May 30, 2025
Customer service is so kind and helpful. Today Carol really helped me in a pinch!
Appreciate the great feedback! Thanks from Carol!
May 28, 2025
I have deleted an app and it STILL LEFT CODE. No one cares from Tidio, they do not reply how to delete that code!!!!!!!!!!!!!!
June 19, 2025
Hi, I was helped by Tidio's chatbot very effectively and speedily. I am very greatful for the support! 19-06-25: Now I am not happy any more. One can never chat with a human advisor on Tidio. When encountering a real problem, like a feature that is supposed to work, but isn't, the bot runs quickly out of options and then you are "ticketed" for an email by a real person. I will probably have to wait for days now to get an answer. Email responses are too slow...
May 21, 2025
I've been using Tidio for my customers for a while now. The AI chatbot works but the company's model is really disapointing. Our website gets thousands of viewers with questions but the model is limited conversations per month. Once the limitation is reached, these questions go into a Live Conversation, which is not met if you don't have the team set up for this. So instead of unanswered questions defaulting to your email for example, you get a waterfall of Live Chat questions in Tidio. *Hopefully* your notifications are turned on for this. Mine were not. So I had a lot of unmet customer questions. What a mess. Of course I am happy to set up unlimited conversations... except there is only a tier of limited conversations set up at a price *starting* at $749 USD/month. This is simply unworkable. What a messy model. I'm moving onto an app that supports growth.
Hello! I appreciate you taking the time to provide us with your feedback, and I sincerely apologize for any inconvenience you've encountered. It appears that the issues you're facing can be addressed through proper configuration of your Tidio account. We've responded to your latest interaction with our Support team by sending you an email containing some instructions. We trust that these steps will improve your situation and restore your Tidio experience to the high standard we strive for. Should you require additional support, please feel free to reach out, and we'll be more than happy to assist you. - Chris