Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#148
All reviews
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June 30, 2023
Good app & support. I recommend for improving conversions on my site putnams.co.uk
June 29, 2023
Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.
June 29, 2023
very good app. The customer support is also great. You may try this. It is easy working with shopify
June 14, 2023
Jakub was very helpful with upgrading our account as our business is growing! The welcome discount code has helped conversions of new visitors to our site.
June 14, 2023
Stopped working after 2 years didn't bother to figure out why I just asked customer to a service to delete my account
June 8, 2023
not bad. but I can't receive messages instantly through your web now. and min 100 characters are difficult to attach. thank you.
June 5, 2023
Great tool to build trust with customers. The app support team is very quick and responsive. Recommended!
Thank you so much for your review and for the recommendation! It means a lot to us! We're also very happy to read that you're satisfied with Tidio's Customer Support. :)
June 5, 2023
App fantastica, l'unica app adatta e consigliata per comunicare con i clienti in modo semplice e veloce. Supporto tecnico veramente ottimo e veloce a gestire e risolvere qualunque problema. Super consigliato!!
Hello! Thank you so much for your amazing review! We're really happy to read that you enjoy using Tidio! And we're really glad that our Support Team has been helpful. :) We hope that you'll continue using Tidio!
May 31, 2023
Amazing App and very good support! I always get to chat with an expert when I have a question and they always answer me very fast. Gladly recommend!
Thank you so much for your amazing feedback and for the recommendation! We're also very happy to read that our Customer Support Team has helped you. :) Should you need any assistance, you know where to find us!
May 30, 2023
Tidio is very easy to use and the support is excellent! I would highly recommend Tidio to anyone that needs a live chat widget on their website.
Thank you for the fantastic feedback and the fact that you would (and hopefully will) recommend us :) Should you need any additional support, just let us know!
May 24, 2023
There is no way to bind the tidio shopify app to another email address, you would have to start from scratch and lose all previous conversations.
Thank you for reaching out and sharing your concerns. We appreciate your feedback and we want to assure you that we are actively looking into your case and will be contacting you directly to discuss potential solutions. Your satisfaction is our priority, and we are committed to finding a resolution that meets your needs.
May 11, 2023
Non la stiamo usando da molto, ma per il momento sembra estremamente funzionale e il support è molto veloce e disponibile.
Thank you for your review! We hope that you'll continue using Tidio for a long time. :) And if you need any assistance or have any questions -- you know where to find our Customer Support Team!
April 28, 2023
Awesome app for direct chatting with customers. Also the support team is so patience and kind. Thanks Marianna.
Howdy! Thank you so much for your amazing review! And thank you so much for your kind words, we're really happy to read that you're satisfied with our Customer Support Team! If you need any assistance -- you know where to find us. We will also pass on your message to Marianna. :)
April 26, 2023
Atención inmejorable! Necesité ayuda para corregir mis chatbots y a través del chat me ayudaron rápido y sencillo.
Hello! Thank you so, so much for your feedback! We're very glad to read that our Customer Support Team has helped you! We'll always be there to help. :)
April 25, 2023
I can only sing praises about this amazing company. Always available and never had any issues with their service.
Thank you so much for your wonderful review! And thank you so much for your continuous support! We'll keep improving Tidio every single day!
April 21, 2023
Great app, has simple navigation, and provides the metrics I need to understand customer volume of inquiries.
Hi there! Thank you for the amazing review! :) We are glad to hear you like using Tidio and you know you can always count on us to help!
Oct. 16, 2023
ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。 比較してレビューします。 - Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える - Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい） - Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない） - Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる といいところを書いてきましたが、不満がないわけではありません。 - UIは日本語化されていない - 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう） - 送ったメッセージを訂正／削除できない 以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。 また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・ 全体としては。課金する価値が充分あるアプリです。
April 13, 2023
Tidio is a really awesome app, terrific and fast customer support! Truly recommend dowloading it :-)
Thank you so much for your kind words and for the recommendation! It truly means a lot to us! You can also always count on our Customer Support Team -- we'll always be there if you need us. :)
April 7, 2023
The support team are super helpful and their service absolutely improve our customer experiences. Thank you so much as always!
Thank you so much for your positive review! We are thrilled to read that our Customer Support Team has been of help to you and you can always count on us should you need any assistance! :)
March 23, 2023
Disponible, à l'écoute et très investis dans la recherche de solution. Un grand merci à eux pour leur aide
Hi there! Thank you so much for your positive feedback:) We are happy to know that you are enjoying the experience with Tidio so far. Chris