Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#338
All reviews
Rating Breakdown
Review RSS Feed
Feb. 21, 2022
Very good experience, I was able to sort all my clients problems very easy, instantly and over my store.
Thank you for leaving the review, we are glad to hear that Tidio was able to help you sort the problems! Should you need additional help just let us know!
Feb. 17, 2022
I have more than 1 store and created multiple accounts and not able to manage those as 1 person needs to handle all the chats. I contacted Tidio customer service and they helped me to install one chat account to all websites and it save my life. Highly recommend to use this app!!!
Thank you very much for the top rating! So glad to hear our team helped you find the solution most suitable to your individual needs, and I'm sure using Tidio will now be a walk in the park for you. :)
Feb. 17, 2022
Tidio is really good, we've tested a few applications in the past, but we found it was fairly streamlined. We have a lot of CS support needed for our brand, so Tidio was a fantastic addition.
We try to make Tidio as intuitive as possible, so your words really mean a lot, and I hope our app continues to prove itself useful in your eyes! Thanks so much for the review!
Feb. 17, 2022
Lots of competitors in the space but Tidio is good. Definitely one of the best integrations with Shopify directly.
Thank you for your feedback! We enjoy seeing our app helping you with your Shopify store! Keep up the good work!
Feb. 16, 2022
it's great and so useful, so fast and help's you a lot in customer service so I recommend to install it.
We are really glad to hear you like the service! We try our best to make it as helpful as possible!
Feb. 15, 2022
Only just started using it this week. Mike on the support team was very helpful answering my questions
It was a pleasure helping you with your queries! Should you need further support you know how to reach us! Enjoy using Tidio!
Feb. 14, 2022
Amazing live chat app! Really recommended, simply beautiful, the support is great. Lot of automated features too.
We are really glad to hear you are enjoying Tidio! Should you need any help or have some questions reach out to our Support Team!
Feb. 14, 2022
Tidio is like the equivalent to that salesperson that first makes contact with you when you walk into a clothing store! Never miss the opportunity to properly greet your potential customers the minute the land on your site and talk to them about your current discounts and promotions.
Thank you, for allowing us to provide you with your "Virtual Salesperson" ;) The greeting and discounts info is just the tip of the iceberg of our chatbots abilities! Have fun and enjoy using Tidio! We are here to help you grow!
Feb. 11, 2022
Amazing fast help whenever there's a problem on your store, thank you for having a great customer service !
Thank you for the top rating! Reviews like yours is what keeps us going, I'll make sure to pass your feedback on to the rest of the team! :)
Feb. 10, 2022
Seriously awesome! I am really impressed with how easy, professional and effective this app is. I'm a big fan.
Wow! Lovely to see such great feedback for our app! Should you have any questions or further inquiries let us know! Enjoy using Tidio!
Feb. 10, 2022
Excellent app. Easy to use and support is superb. In just 3 days i already had a few sales thanks to the app. This app will help a lot taking care of customers with the live chat and bots. Would give 10 stars if possible
We appreciate your kind words and this lovely review of our app. Great to hear that we are helping you with your sales! Keep up the great work and stay in touch! We'll take all the stars you can give ;)
Feb. 9, 2022
Very few issues with this app. Support is helpful. Customization allows it to blend into site well.
Thank you for the lovely review, glad to hear the customization we offer is to your liking! Our Support Staff is at your disposal if any issues arise :)
Feb. 8, 2022
I am still in Demo mode and setting up the Bot to have quality conversations to acquire leads. But it seems pretty good so far! Helpful Support as well :)
Nice to see you're getting the hang of it! :) Our Support Staff will gladly help you with any inquiries you may have.
Feb. 7, 2022
Best chat and chatbot app ever ! i really love it to keep in touch with my clients Doesn’t bug at all so professional
Thank you so much for the five stars! Glad to hear Tidio allows you to communicate with your customers with no issues!
Feb. 2, 2022
This app was very promising until I wanted to use my purchased domain and not my . shopify domain on the message when responding to customers via email. When I clicked to add a new site link, I realized it was making me start over so I tried to back out with no luck. I was locked out from all the previous customer's messages that I was trying to reply to. And no matter how I logged out and logged back in, it was making me start over, I no longer had access to the dashboard. Customer Service Rep Chris said that the emails had to have from the .shopify adress on the email which I found tacky so unfornately I cannot continue with this service.
We're so sorry to see your review. We can help you fix the issue by resetting the account. It seems that you got stuck in the starting tour of a new account when reconnecting to the new domain. Our representative, Dominika, has contacted you via email to help you. I'm looking forward to fixing this for you, and I'm sure the app will prove its worth! The fix will take us only a few minutes. Olek, Tidio
Feb. 1, 2022
Great customer service!! Our company is just starting out using an app for customers on our store site and so far we are loving it!
Thank you so much for the five stars! Glad to hear Tidio was your first choice!
Jan. 31, 2022
So far very happy with the overall application. I would have liked to seen a mid level include more than the same 100 chats that the free version has but not have the fee of the unlimited one. Other than that so far so good.
Thank you for the review and for your feedback! I'll pass it on to the relevant team. :)
Jan. 31, 2022
So far I like this app and it appears like it will be easy to use. I'm new to Shopify so I haven't had a chance to use the app to the fullest, but the tech support was helpful when I had a question!
Thank you so much for the top rating! I hope you enjoy Tidio even more the more you use it!
Jan. 30, 2022
It is an app for direct communication with users from the website. Take advantage of it indeed, it is very worth getting it. Its functions in customer service are really good, clear and simple, it has always been said that customer service is essential for a company, that is, it is a priority. "The customer is always right". Well, even if you don't believe it, the truth is that the customer should be well served, so you will increase your interactions with their requests by 100%, the customer does have the right to comment on our product and, in this case, their comments will be well received, this app knows well do its job, so new users should download the app. For this reason, it is very important to listen to the opinions of other experienced users that often help us understand the practicality of the app in all its versions. I hope this feedback can help improve the experience of installing it, this product is important and valuable, you also have the support if the product fails, hopefully more positive ratings and positive comments from users.
Thank you for taking the time to write your review and sharing your insight with other users! We're very pleased you find our app useful, and we'll do our best to keep you satisfied!
Jan. 27, 2022
sav au top, pour nous une des meilleures app du store ça nous a parmi d'augmenter nos ventes. 10 / 10
That's amazing, we're excited to help you increase your sales even further! Thank you for the five stars!