Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,181
chart
#134
All reviews
Review RSS Feed
Feb. 13, 2024
Excellent App. its free for small businesses, UI and Ux is magestic.
Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)
Feb. 5, 2024
This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.
Feb. 1, 2024
I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!
Jan. 30, 2024
Arek really helped a lot. Quick response, very professional and has a very good attitude.
Jan. 23, 2024
Très bonne application. Je recommande vivement :-)
Thank you so much for taking the time to leave such a wonderful review!
Jan. 17, 2024
Really useful live chat, plenty of features for the team to utilise and a solid support structure in place
Jan. 16, 2024
Thank you for your review. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected]. We will do our best to assist you with the case.
Jan. 14, 2024
Features I needed said updgrade plan or contact us. I did both and still nothing could not access the features. The order tracking did not work at all. Lyro was giving random information that did not match anything it was given even though it was given 30 manual questions and answers and the links to FAQ and more.
Hi, I'm sorry to hear that things weren't as smooth as we'd wish they were. I will contact you via email to provide a review of the content submitted to Lyro. Olek - Tidio
Jan. 11, 2024
great to work with
Using app
About 23 hours
Total reviews
1
Average rating
5.0
Jan. 10, 2024
Jan. 10, 2024
Than you so much Tidio. Love your Automation and AI powered chatbots and your support staff. Well done!
Jan. 6, 2024
Way Way Way too Expensive and does not work well. You need about $500/mo to run this app. I spent 50 hours setting up the app on the trial. Then, when I chose a plan, it said 250 conversations for $59 per month. But then only AFTER I subscribed, did the system tell me that I also had to subscribe to 3 other apps in order for it to operate. This is misleading at best. we will uninstall and use another app. Support was useless.
Dec. 21, 2023
The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same. Sometimes their team takes over a week to respond. I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.
Hi, I'm really sorry to see your review. I'll investigate and do my best to quickly resolve this. Olek - Head of Customer Service