Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,098
chart
#157
All reviews
Review RSS Feed
Dec. 7, 2022
With Tidio is an excellent way to attract, engage, and convert our clients with a easy chatbot builder.
Hi there! Thank you so much for the kind review :) It's great to hear that Tidio supports your business on so many levels. Chris
Aug. 18, 2025
Tidio is great, easy to use and good customer service.
Thank you for taking the time to share your experience. We’re so happy you’re enjoying Tidio, and we can’t wait to keep supporting you!
Nov. 25, 2022
had an issue and support helped resolve it quickly. very pleased with the service. So far a great app
Hi there! Thank you very much for your lovely review :) It's great to know that you are pleased with our services and support so far. Chris
Nov. 3, 2022
This is a great app. Very easy to activate & use. The service is outstanding, fast, and friendly. In a sea of options, this is one of the very best.
Hello there! Thank you so much for your lovely review :) It's great to know that you like Tidio so far. We'll make sure to keep up the good work! Chris
Nov. 30, 2023
A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ... Thanks also go to Arek for comprehensive and patient support.
Hi there! Thank you very much for your review :) Your feedback means a lot to us. Please let us know if you have any ideas on how we could improve our app. We'd love to hear them! Chris
Oct. 19, 2022
I installed this app on the trial version and completed the set up. Upon going live, I "used up" all of my chats as Tidio "contacted" every single customer that visited my site. Even though the only actual chats were the two that I did as test with myself. So, Tidio basically charge you for every website vistor that comes to your site regardless of whether the chat function is clicked and used. Of course, this information is not disclosed as part of the sign up for the monthly package. Seems very scammy.
Hi there! Thank you for taking the time to share your thoughts, and sorry for the disappointing experience. It seems that there might have been a misunderstanding here. Your live conversations are not limited in any way, with the plan you are currently on. Only the chatbot conversations are. We always try to provide as clear information as possible, and the limit of chatbot conversations is mentioned on our pricing page. We are sorry if this sounded confusing. We will make sure to keep this in mind for future improvements. Meanwhile, it would be great if you'd be willing to reach out to our live chat support. Our team is ready to explain the best ways to optimize the chatbots usage, and their effectiveness. Looking forward to chatting with you! Chris
Oct. 5, 2022
i have was having some problems with the chat not showing on my site Dominika came in and fixed everything for me, I can chat again with my customers. great app definitely recommend
Hi there! Thank you very much for your lovely feedback :) It's great to hear that Dominika was able to help you, she's one of the best :) Let us know in case you need any more guidance. Chris
Oct. 5, 2022
Great app for live chat, their customer service is top notch. If you have any problem with the app, you can be sure they will give you a satisfactory answer in the best of their ability.
Hi there! Thank you so much for the lovely review:) It's so great to know that you are enjoying using Tidio so far, and that our Support Team helped you in a professional manner. We put great focus in that. Let us know if you have any other questions :) Chris
Sept. 28, 2022
The Tidio product is overall pretty good and we are happy with one day into it. However, prospective buyers should be aware that part of the offering that is promised under the Communicator Plan (the feature "view customer profile") is listed as available. But when a user clicks on this feature after licensing the use of the Communicator Plan at $20/month, the product displays a message "You will need Communicator Plan add-on to view Customer Profile". I queried support and they said it is not yet available so clearly that is misinformation, purposeful or otherwise. I suggested to their representative that this message should either be a 'coming soon' or not be displayed as part of Communicator Plan since it is not available currently under the plan and is misleading ... at best. Since the Communicator Plan is 1/3 of our subscription fee, I can only give Tidio a 3 of 5 at this time as a result of this misinformation. Which is sad because the actual product seems to work but if the information is inaccurate, that's a pretty big deal. Hopefully they will address this published misinformation regarding existing features of Communicator Plan and I can enthusiastically update this review to a 5 star at that time.
Hi there! Thank you for taking the time and leaving your feedback, and apologies for the misunderstanding. We appreciate it and we will do our best to improve Tidio in the future, so that it can become a 5 star app for you :) Let us know if you need any further assistance. Chris
Sept. 22, 2022
Great sevice! Helphul application for the Shopify! Mike from the support service- the best! Eaily to communicate with tour customers!
Hi there! Thank you so much for the kind review :) Glad to hear that you like the app, and super happy that Mike was so helpful :) Let us know in case you have any other questions. Chris
Sept. 20, 2022
Works really well, customer service is quite attentive and helpful. We most defintely recommended. Easy to set up and customize
We really appreciate that you took some time to give us a review! We are always aiming to be as user-friendly as possible and we will continue doing so.
Sept. 20, 2022
This app is crucial for us to engage customers on our website. It is easy to setup and the chat support for this app is great. This factor is important when considering what apps to on board to your website. The support is probably as important as the feature it has.
Wow, thank you so much for taking the time to submit this review! We're very grateful for your feedback, and we hope your business continues to benefit from using Tidio!
Sept. 19, 2022
The Tidio Chat system has been great for our website, https://geojango.com Customers like the ability to instantly reach out about questions and we can quickly reach back to help in quickly closing a sale. The staff at Tidio has always been quick to help with questions. We are super pleased and recommend their app! We also like the way that we can add animated gifs in the chat and customize the colors. The workflows have been awesome! We figured out a way to block chats from locations that we are unable to service. That has been a great time saver. Just wish we could 'ban a visitor' very quickly. Currently, we have to dive into the Visitor Details 3 layers deep to ban someone that is trying to spam us. Hopefully, this will be available soon, otherwise all else is great!!!
Thank you so much for your great review! Please rest assured we have already passed the feedback in regards to a quicker way to ban visitors.
Sept. 16, 2022
This by far the best live chat app I've ever worked with, I have nothing else to ask for, it does it all and more!
Hi there! Thank you for taking the time to share such a great review :) We're so glad to hear that you think Tidio is the best live chat app so far. We will do all we can to keep it that way! Chris
Sept. 15, 2022
Really great App and very easy to use. Customer support is brilliant. I am so happy to have live chat on my Shopify store.
Hi there! Thank you very much for taking the time to leave your kind review :) It's great to hear that you like our app, and find the Support Team helpful. We'll do our best to keep this up! Chris
Sept. 14, 2022
Great tool for lead capture. I have used it for more than a year and it works like a magic. Increased my lead capture and conversion.
Hi there! Thank you so much for your kind review :) It's great to know that you enjoy the app so far. Let us know in case you need any guidance. Chris
Sept. 12, 2022
We have been using this app for a few years now. Very user freindly and ut really helped in increasing conversions. Customer service is amazing as well.
Hi there! Thank you so much for your lovely review :) It's great to hear that you like the app so far. Your loyalty and support means a lot to us. Chris
Sept. 9, 2022
Very good chat App with several functionalities as multiple languages support and chatbot. Recommended
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Hi there! Thank you so much for your great review. We are really happy to read that you're enjoying our multilingual options and Chatbots creator, we will definitely continue working on them! -Daniel
Sept. 7, 2022
This app has a really easy to learn interace, their customer service is phenomenal (simple and quick instruction while also being able to guide you via chat if you have any questions.)
Hi there! We really appreciate your review. :) We are extremely glad to read that our customer service team has been able to help you, please never hesitate to contact us for any questions you might have! - Daniel
Sept. 6, 2022
I adore the stuff thus far. The aesthetic is incredibly convenient and comfortable to look at. I'm grateful.
Hey! Thank you so much for your great review :) It is really great to hear that you like the aesthetic of the app! We hope that the functionality is also to your liking! Should you need any help, just let us know! Thank you for choosing Tidio!