Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,924
chart
#338
All reviews
Rating Breakdown
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Jan. 12, 2022
Applicazione funzionale e molto d'aiuto. Modificabile al 100%. Attenzione però alla lingua che settate all'inizio, potrebbe non funzionare con l'intera discussione. Basta settare le frasi nel box.
Thank you so much for the five stars! If you ever need assistance with your language settings, our Support Team is available Mon-Fri!
Jan. 11, 2022
Very good app for customer services. Flexible and quite a few options for autobot. We are still trying to figure out how to configure them but looks very useful for us.
Thanks for the great review! If you ever need assistance setting up a chatbot, head over to Tidio.com and reach out to our Support Team via live chat or email us at [email protected] - we'll be happy to help!
Jan. 11, 2022
Stable, lightweight and good UI One problem is that I can't seem to set exceptions for operating hours and have to disable them fully when it's a public holiday.
Thank you so much for your feedback and sorry about the inconvenience! I'll make sure to pass your comment on to the relevant team at Tidio, so that we can improve the Operating Hours feature. :)
Jan. 10, 2022
The chat support was very helpful, and he answered all my questions promptly, and he gave me complete information. Thank you so much!
Thank you for the 5-star review! We really appreciate it!
Jan. 6, 2022
Awesome App. It is very easy tu use it and has an inmediate impact in your website, I definetively recommend it to anyone that is willing to help his customers and give them a complete service.
Thank you so much for the five stars and for recommending Tidio to other users! We really appreciate it and hope that our app helps you grow your business further!
Jan. 3, 2022
En general es una buena aplicación, la conozco desde otras plataformas y funciona bastante bien, me gustaría que los planes de pago fueran un poco más accesibles, pero en general incluso el plan gratuito es bastante completo.
Thank you for sharing your thoughts! I'm very glad to hear the free basic plan meets your expectations, but I'll make sure to pass your comments regarding our paid plans to the relevant team as well. Thanks again for the review!
Dec. 31, 2021
The app is interesting and useful. But I am having difficulties with editing the chatbot, which is installed by default - to change some actions for visitors ... The support responds to my request quickly.
Thank you for your review! I'm really sorry about the difficulties you've experienced! If you need any further guidance, our support team is available on live chat 24h/day, Mon-Fri.
Dec. 30, 2021
Awesome app! The support is TOP, they answer as soon as you send the message! Highly recommended. Thank you!
Thank you for the five stars! We strive to provide the best support possible, so your words mean a lot!
Dec. 30, 2021
Sehr Gute App, mit bester Beratung. Ich hatte ein Anliegen nach paar Minuten war mein Anliegen gelöst, bin sehr zufrieden mit der App
Thank you so much for your kind words! We hope you continue enjoying our app. :)
Dec. 27, 2021
我想把URL改为ailijiadoll.myshopify.com/，怎么操作，刚才好像弄错了，请求协助，请问今天可以解决这个问题吗？还是需要等候48小时之后呢？另外，我们shopify后台的客服信息哪些不会被客户看到，请问有相关资料吗？
Thank you for your review! Our support team can help you via the support live chat located in your admin panel - we're online on chat now and ready to help. :)
Dec. 26, 2021
I like the app but it seems a bit greedy. You upgrade to the $39 plan to have unlimited chatbot then you loose the capability for proactive chat...seems a bit greedy to want another $15 to get access to somethig that you had access to with the lower plan.
Thank you for sharing your opinion and for your review. You've experienced all the premium features of our free trial before you upgraded -- we're super happy that you've chosen the automation plan. Our chatbots can greet your visitors and serve you with proactive chats.
Dec. 23, 2021
Great option for chatbot on my website! Beautiful UI and easy to use. Paid plan allows us to give customers automatic replies when we're away. Phone app is a great tool as well!
Thank you so much for a 5-star review! :) Best of luck from our team!
Dec. 23, 2021
There should be a way to customize the alias, We want our clients and users to receive our campaigns from our corporate email, I think that if they receive the information from another domain it can create confusion and lose trustworthiness towards us. We think that if Tidio activate this option they could attract twice as many clients, think about that
Thank you so much for your thoughtful opinion. It was heard by our product team. I hope this feature will be added in the future. Best wishes from our team!
Dec. 22, 2021
Great customer service and answers fast. Great app and has great features, also has great chat box options
Thank you so much for your kind review! We are really glad that you enjoy our features
Dec. 21, 2021
Great app just what I needed. I love the part that everything is automated save me some trouble in the long run and their customer support is great as well.
Thank you so much for your kind review! We are very proud of our chatbots, so we are happy to hear that you enjoy using them!
Dec. 16, 2021
great app, the best there is out there. great support and fast response time. can totally recommends! Thanks guys
We are always trying to provide the best service possible! Thank you so much for the perfect score
Dec. 15, 2021
Prompt service, is willing to help me in all necessary ways. Note 10! Points for improvement, would be self-explanatory video tutorials on each page or tool, to streamline the execution of tasks.
Thank you so much for your great review and valuable feedback! We really appreciate it
Dec. 15, 2021
I was looking for an app that offers a notification when customer are online and this app offers it! sooo happy ! :)
Thanks a lot for the 5 stars! We are happy that you enjoy the features we provide!
Dec. 15, 2021
Sehr hilfreich. Funktioniert 1a. Keine Bugs, keine Fehler & Conversion Rate ist angestiegen. Sehr zu empfehlen!
Thank you so much for your perfect review! We are really glad that Tidio is proving to be useful for you!
Dec. 14, 2021
Great feature on my website. Allows me to answer questions and direct customers to products in real time.
Thank you so much for your review! We are glad that you find our app useful and helpful!