Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,240
chart
#78
All reviews
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Oct. 8, 2024
A superb customer service team, very patient in helping me out with my issues.
Hello there, your review truly made our day! :)
Oct. 2, 2024
Always a help. Thanks so much.
Thank you very much for your feedback!
Sept. 27, 2024
So far it is good
Thank you for the feedback,we're glad you like Tidio so far and let's hope it stays that way!
Sept. 20, 2024
shout out to my man Arek for being such an angel 10/10
Thank you so much, Arek is trully amazing!
Sept. 18, 2024
this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at [email protected]? We will do our best to clarify any doubts you may have about our pricing. Thank you!
Sept. 18, 2024
I am proud to say that Tidio has excellent customer service and is an outstanding app.
Thank you so much for this feedback, it made our day to know you're satisfied with our support, it means a lot to us!
Sept. 6, 2024
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)
Sept. 1, 2024
App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself. Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.
Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.
Aug. 9, 2024
My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.
Hello there! We appreciate you taking the time to leave this review, we're happy to know Tidio serves you on many levels!
Aug. 9, 2024
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Aug. 5, 2024
Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.
Aug. 8, 2024
The customer service of tidio is so good.
Hello there, thank you for this amazing review!
Aug. 4, 2024
exactly what i need
Hello there! Thanks a lot for this amazing review, we're happy to know Tidio meets or even exceeds your expectations as a customer support platform :)
July 19, 2024
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio
July 17, 2024
Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app. First app that is really worth some money.
Hello there, thank you so much for your review! We appreciate your kind words :)
July 15, 2024
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!
Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)