Tidio ‑ Live Chat & AI Chatbot
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Requests are getting lost - I have them coming from the help email to open a ticket, but once the email gets forwarded, it gets lost where it cannot be found. Do not have expectations that support will help you - it is very slow to get a response, and the responses are not helpful, nor are they live. Do yourself a favor and do not use this
Hi, I'm really sorry to hear about your experience. Our team worked hard to identify and fix the problem you faced. Unfortunately, we couldn't completely assist you since the app was removed before we could pinpoint the issue. It's possible that the problem might have been related to the forwarding rules in your email client, not Tidio itself. I'd really appreciate the chance to give it another try and fully troubleshoot this for you. Thank you, Olek - Tidio
Vielen Dank an den Support Miguel unter anderem die bei offenen Fragen geholfen haben. Alles in allem eine App die ich weiter empfehlen kann.
Very good chat app. It is an essential feature for any business.
Thank you very much for your kind words!
A superb customer service team, very patient in helping me out with my issues.
Hello there, your review truly made our day! :)
Always a help. Thanks so much.
Thank you very much for your feedback!
So far it is good
Thank you for the feedback,we're glad you like Tidio so far and let's hope it stays that way!
shout out to my man Arek for being such an angel 10/10
Thank you so much, Arek is trully amazing!
this app is confusing pricing is confusing it has three tier what shown on the UI you end up paying around $100 for chatbots which is ok if it actually look at your product and create knowledge it is not. even you are paying $100 you are still tied to total 100 message its very costly
Thank you for the review. Could you please reach out to us at [email protected]? We will do our best to clarify any doubts you may have about our pricing. Thank you!
I am proud to say that Tidio has excellent customer service and is an outstanding app.
Thank you so much for this feedback, it made our day to know you're satisfied with our support, it means a lot to us!
Thank you very much for your great review!
Thank you for the amazing review!
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Thank you for your review! It's amazing to hear Tidio helps you with your everyday work :)
App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself. Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.
Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.
Thank you very much for this amazing review!
My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.
Hello there! We appreciate you taking the time to leave this review, we're happy to know Tidio serves you on many levels!
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.
The customer service of tidio is so good.
Hello there, thank you for this amazing review!
exactly what i need
Hello there! Thanks a lot for this amazing review, we're happy to know Tidio meets or even exceeds your expectations as a customer support platform :)
Thank you very much for this excellent review!
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