Tidio ‑ Live Chat & AI Chatbot

Great app, tho it is a little bit expensive.

Its good, but actually more complicated with more features than I need. It requires a plan upgrade to get detailed info. on visitors, and to change the name of the Bot. but as far as stability and operation the program is stable and works as expected.

Appen har allt som behövs för att få det att flyta på ordentligt. Saknar automatiseringar vad gäller att skicka automatiska svar om kunden inte svarat oss på ett par dagar. Men utöver det, super!

Bien, des flows un peu difficiles à comprendre mais on finit par s'y faire.

Love Tidio, Its very useful and we have all we need. We wish it was slightly cheaper as it is the most expensive app we have for our shopify store.

Amazing app! Great experience and love almost all our comms are streamlined into one platform.

Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.

Works well. However it comes at a cost of forwarding every email.

So far it is good

Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram. There are many issues with Tidio: You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio. The count for your usage is wrong - it claims I’ve used 100/100 of my chat bot limit, but I haven’t used any; which will be my next point I cannot use Lyra the chat bot because apparently my site breaks their T and Cs. When I got through to them they said they don’t support medical / healthcare. We make weightlifng belts so that doesn’t make sense. The support - they said sorry you don’t meet the standards and that’s it, tough, essentially. I paid for the basic plan then upgraded to the next plan (thinking this was the issue with the Lyra chat bot). Rather than charged the pro rata difference I was charged THE FULL AMOUNT, so I basically have the first plan and second plan, yet my numbers don’t total the 1+2 level plans. Really disappointing as this chat app has high reviews but it’s really clunky and missing some good level of support.

Excellent app. The AI Bot is trainable, whereas others are not. Took me a while to find a good working bot. 4 stars because based on the prices shown in the app store, it makes it seem a bit cheaper than it is. Once inside the app, you have to pay for each of the primary functions which can really start adding up.

Muy facil de usar. La integración funciona perfecto. Recomendado 100% Esperando al integración con whatsapp!!

EDIT: The guys at Tidio have kindly help put in place a block for all the countries that have been spamming. This has worked a charm. Installed the app and has been working absolutely fine - no complaints at all. Unfortunately, within minutes, i was being spammed by countless dodgy marketers (90% from Nigeria) and there was no way for me to stop or block the country from messaging me. I was constantly having to "ban" each user, which became tedious and a huge waste of my time. I chatted to the support staff at Tidio and they told me they had no plans in place to prevent this kind of spam. This has, in turn, made an incredibly good app unusable for me. Hopefully the dev team will look into a way to stop this kind of spam so that we can use the app as it should be.

ShopiifyのデフォルトにもIndexというチャットツールが付いているのですが、体感上はこのアプリに課金するだけの価値はある印象です。 比較してレビューします。 - Inboxでは、チャット中の未送信テキストが見えないが、Tidioでは見える - Inboxでは、チャット中のお客様が見ているページが見えないが、Tidioでは見える（お客様の言葉が足りないときに、商品ページを見ると分かりやすい） - Inboxでは、複数サイトの切り替えが非常に面倒だが、Tidioはそうでもなさそう（試してはいない） - Inboxでは、Botの自動応答フローが非常に簡易だが、Tidioはかなりきめ細かくスムーズな会話の流れが作れる といいところを書いてきましたが、不満がないわけではありません。 - UIは日本語化されていない - 瞬間的に表示されるメッセージも英語のみ（お客様がびっくりしそう） - 送ったメッセージを訂正／削除できない 以前に比べて通知が強くなり、送られたメッセージに気づかないケースは激減しました。 また、お客様に見えるメッセージがごく一部英語なのが多少気になりますが、まあ致命的ではないかな・・ 全体としては。課金する価値が充分あるアプリです。

I like the way the Tidio Chatbots app works on my website and it's relatively easy to make edit changes to automated chat messaging. However, I haven't noticed any increase in sales with the use of the full package free trial plan as it compares to the scaled back free plan. Maybe time will tell.

A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ... Thanks also go to Arek for comprehensive and patient support.

1. I am new to them, but they have a small dynamic video to facilitate beginners to use the app. Personally, I think it is a worthwhile choice for businesses and stores. 2. when looking for help from customer service personnel, there are many buttons to choose. It seems very detailed, but as an inquirer, I may prefer to get a direct answer or solution, which makes it easier to communicate with the consultant. Even if you can solve the problem by constantly clicking the button, you still feel that it is a waste of time (this article is only for me). Fortunately, their customer service staff responded very promptly, so overall it was pretty good. 3. this item is well received!