Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,240
chart
#78
All reviews
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March 5, 2024
Tidio is a great app for creating bots and the support team is phenomenal. They respond quickly, accurately and can solve problems efficiently. Thank you for creating such a valuable app that could be a well needed asset to any site. The support is phenomenal!
Thank you very much for such kind words -- it truly made our day to know you're satisfied with both -- the product and support received.
May 30, 2024
I had a bad experience with Tidio. Lost days to try to solve email forwarding and domain problem not completely solved so at the end I give up! The guys from the customer service are nice I think a "customer service app" should have personnel from customer support available 24/7. Lucky that store was not running yet! Sorry guys, tell the owner/s to invest some more on improving this app which could be a nice app!
Oct. 6, 2025
Es la aplicación más completa de chat. La llevamos usando desde el principio y vamos escalando con ellos.
Thanks so much for growing with us! 💙 We’re really happy to hear Tidio has been with you since the start of your journey.
Feb. 27, 2024
Great support! Not just when i signed up, but even now after a while using the app. The app works great by the way, support was needed only for how to get the best out of it.
Thank you very much for the review! Our goal is to provide the best possible support and we're happy to hear that we succeeded :)
Feb. 22, 2024
Customer support here is so easy and fast. They helped us switch from a Wordpress site to a Shopify and it was a bit complicated but the staff made it super easy to understand with screenshots and walked me through each step! They were so sweet and even gave us a 10% off coupon! Highly Recommend.
July 29, 2025
Such a frustrating app and COMPANY. I installed Tidio as I was using Chatra which no longer has integration with Instagram. There are many issues with Tidio: You can sync with your Instagram and Facebook accounts, but if you message in these directly it doesn’t show in Tidio, so you can have a conversation but it’s not synced in Tidio. The count for your usage is wrong - it claims I’ve used 100/100 of my chat bot limit, but I haven’t used any; which will be my next point I cannot use Lyra the chat bot because apparently my site breaks their T and Cs. When I got through to them they said they don’t support medical / healthcare. We make weightlifng belts so that doesn’t make sense. The support - they said sorry you don’t meet the standards and that’s it, tough, essentially. I paid for the basic plan then upgraded to the next plan (thinking this was the issue with the Lyra chat bot). Rather than charged the pro rata difference I was charged THE FULL AMOUNT, so I basically have the first plan and second plan, yet my numbers don’t total the 1+2 level plans. Really disappointing as this chat app has high reviews but it’s really clunky and missing some good level of support.
We sincerely appreciate your feedback and we're sorry that you had a negative experience with us. Our Team Member has already reached out to you via email to determine the solution we can provide.
Feb. 16, 2024
Feb. 15, 2024
i just love it, so easy to use and keeps me informed of what's happening on my page
Thank you for your review, we're delighted to hear that operating Tidio is easy for you! It's our focus to keep the app user friendly :)
Feb. 13, 2024
Excellent App. its free for small businesses, UI and Ux is magestic.
Hi there! Thank you so much for your kind feedback. We're glad to hear you enjoy the app :)
Feb. 5, 2024
This would be a great app if the plans and pricing were executed correctly. I have a 50 lyro limit (which i paid for on three separate sites). At the end of every month they claim I have gone over this limit, even though i have not. I go back and count up all the conversations and i'm never actually over the limit yet they suspend service anyways. Customer service is unhelpful and combative when trying to discuss this. I would not utilize their service until they develop a better approach to doing business in general.
Feb. 1, 2024
I really love Tidio! After testing a load of chatbot and live chat apps for my shopify, this one does it all! I already earned 2600 euro’s in a few days from leads and sales through Tidio. Also very happy with the wonderful support! Big fan!
Jan. 30, 2024
Arek really helped a lot. Quick response, very professional and has a very good attitude.
Jan. 23, 2024
Très bonne application. Je recommande vivement :-)
Thank you so much for taking the time to leave such a wonderful review!
Jan. 17, 2024
Really useful live chat, plenty of features for the team to utilise and a solid support structure in place
Jan. 16, 2024
Thank you for your review. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected]. We will do our best to assist you with the case.