Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,241
chart
#78
All reviews
Review RSS Feed
Sept. 14, 2023
I was hesitant to use a chat because we already had WhatsApp. However, in just a few months, Tidio has really made a huge difference in our conversion rate, The chatbots are great and our customers love the idea to talk to an agent. We are very happy to have Tidio. It has been a great investment, and the customer service is great!
Hello! Thank you so much for your 5-star review! It is nice to hear that we were able to inspire you to start using a Live Chat service :) We put in extra effort to provide you with features that will assure the success of your business.
June 24, 2021
We are still in our free trial period, but the app was easy and quick to install and get up and running. We were able to view our site visitors within minutes and have been chatting with our customers since installation. So far we have even gotten a sale in the first 24 hours based on our trial of the product. I am not 100% about email marketing, but I am used to Mailchimp and may have to get used to the interface is different.
June 23, 2021
good job.It's easy to use, and the customer service answers questions quickly and enthusiastically.I will use it all the time.
Thank you so much! :)
June 22, 2021
Great app, easy to use, feature rich, excellent customer support. HubSpot integration could be a bit improved and a direct integration with Klaviyo would be welcomed. Also looking forward to complete & independent functionality for multiple sites,
Thank you for the feedback and review! I will pass your kind words to our team :)
July 26, 2021
I like Tidio - we are not being responsive to our customers because we are not available - so turning it off til fall - which will be here before you know it!
Thank you so much for the kind words! We appreciate the review :)
June 22, 2021
Very intuitive bot builder, and easy to test. Seamless experience and great, quick customer service; ironically!
This is exactly the experience we want to give to our clients. Thank you for the kind words :)
June 18, 2021
Great feature set, even on the free plan. Intuitive and functional. They offer some pre-configured chatbot options, which is nice, and their support has been terrific.
Thank you so much! We are proud to be a part of your business :)
June 17, 2021
Very good app. Does everything I need and more. Even better...top notch customer service! A+ Would definitely recommend .
Thank you so much for the kind and motivating words :)
June 16, 2021
We use this app for our online chat. It is great! Service and support are awesome. Definitely, the best live chat we have been tried.
Thank you so much for the kind words for the service and the team! :)
June 23, 2021
Kamil again, explained VERY WELL the most important aspects of the pro plan. I am still on the free plan, but I am more ready now to upgrade. He also explained the value of a Chat landing page.
Thank you so much! I will forward your kind words to Arek :)
June 11, 2021
I use this app on my store multiple times a day! Great functionality - you pay for what you want to use! Customer service is great - you can chat with a real person and get your questions answered quickly!
Thank you for the motivating and kind words! :)
June 11, 2021
It really works well and the technical service is fantastic and friendly. Thank you recommended for all business
Thank you for the review :)
June 10, 2021
Awesome! The support is top-notch and the user experience is friendly. Would definitely recommend it. Great experience with Tidio.
Thank you so much for the 5 stars! :)
May 22, 2021
UPDATE: The Tidio team was able to reach out to me after this review. There was a misstep in the communications. However, Oscar was made aware of the situation and responded with a top notch, professional solution. I'm leaving the first draft of this review (originally a 2 star) to let people know that Tidio will go out of their way to make things right for the customer. Thanks again, Oscar! First draft: We have had Tidio for close to two years, and it's done what it's supposed to do with no issues. However, now that there is an issue I reached out and they responded with a generic answer. I replied back (twice) with a more detailed response for the specific issue and after 7 days I still haven't heard back. The app did okay while it was functional and I didn't need any assistance. :\
I'm really sorry to see your review. I'm responsible for support in our team and I'll review what happened. We strive to offer exceptional support to everyone and I'll make sure you get it too! Olek
May 14, 2021
Esta app es increible! Muy completa y da un servicio perfecto para tu ecommerce. Los bots son una pasada!
Thank you so much for the 5 stars review! :)
April 29, 2021
Awesome and very flexible app. Helped us improve conversion rates No messaging limitations like Facebook messenger
Thank you! We are really happy that Tidio continues to help your business :)
April 26, 2021
nice, works well, it allows me to start my work easily. hope it will be better in the future. ************
Thank you for the kind words, and if you have any questions Tidio is always here for you :)
April 21, 2021
This app is great, even with just the free basic plan it a whole package if you have a smaller store. Love the chatbots and how they're able to pull info from orders and shipping locations from Shopify automatically without staff help. Their support is also great! I use it so much they're probably sick of me but they always resolve the issue.
Thank you so much for the 5 stars and such a thoughtful review with kind words for our team! :)
April 16, 2021
great app, easy to integrate. good to organize and definitely can increase conversion rate when customers are better taken care.
Thank you so much for the 5 stars, we appreciate it!
April 13, 2021
I am new to the app but have found the layout and usability incredibly easy to use. Highly recommended!
Thank you for the kind recommendation :)