Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,925
chart
#374
All reviews
Rating Breakdown
Review RSS Feed
May 30, 2018
Just installed the app and tested it out. Works great and performs well .. and it's FREE! Great support to, had a question, sent it via Chat and someone responded within seconds. Very happy... can't wait to start chatting!
May 24, 2018
I wish i could give it a 5 star.. we have no ideal when customers are needing assistance.. they are leaving messages that are no where to be find on email or app. How do we interact with customers.. there must beca different version everyone is using. I linked messager to see their concern but nothing is coming through.
May 18, 2018
I was having trouble transferring the ownership of the account. Arek from Tido was great! He walked me through everything and stayed with me until it was 100% complete. I am one happy customer!
May 16, 2018
I have tested it for a while and it deliver on its promise. Simple to set up. Easy to use. And customers really want to chat, you can increase your sale with Tidio. And customer service is just one chat away.
May 11, 2018
Used this for quite a while and worked well. I got notifications on my mobile too which was very helpful. Its got a user friendly interface and easy to set up in minutes. The support on this app (even on a free version) is superb! Keep up the great work guys!
May 9, 2018
I had to copy and paste a code by myself and it was really scary because I don't know anything about coding but Kamil and Jerry the support guys are patient and I ended up pasting it properly. and tidio has my full support. 11/10 they answered every question I had.
May 7, 2018
Interface is pretty nice and seems to be a good app. But the thing is nothing works as you want... Automatic message block everything, says operator is busy when i am online. And when i write to customer service with chat, when I press enter i go backline instead of sending the message! that was a waste of time for me using that
April 30, 2018
A bit hit and miss performance wise. Sometimes it works and sometimes it doesn't!
April 12, 2018
excellent and simple to use! the app has loads of options for automation which is perfect!
April 11, 2018
Wonderful features and even better support! Highly recommend! rvcoversupply.com
April 11, 2018
We've been using Tidio for few months and I have to tell you... This is a "must have app". A lot of cool features and an excellent support team. I had an issue during the upgrade process (my fault) and they were fast to respond and solve my problem.
April 11, 2018
Well, this is the best chat option (with a lot of very useful automations) you can find on Shopify, seriously. They know what we do, and how to do it. The chat looks super professional & premium on the Free version. Very impressive. They advised that are going to deliver a full integration with Zapier and the installation is literally 1 click. So, yes, 5 stars app.
April 11, 2018
I just installed the app and although I didnt have enough time yet to experience the daily operational part of the app, I want to say that the customer service is impeccable. Full guidance through the setup. Chatboxes aren't closed when problem is resolved, just stays open and every question is answered in a timely manner. Thank you Olek from Tidio! Greets Tara
April 9, 2018
Customer's comments cannot be cleared from comment section on their website. They will see their 1st conversation and any other previous conversations they have had. Tidio did say they are working on this. Other than that the app seems okay. Just installed so honestly way too early to comment but they asked...
March 30, 2018
Very happy with this app. Our customers find it easy to use as well as our staff. Support is readily available when I have questions.