Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,925
chart
#374
All reviews
Rating Breakdown
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March 12, 2018
Great App - easy to set up and use. Has really helped with our customer relations and reduced the number of returns/unhappy customers. Customer support was quick and really helpful with questions that I had!
March 1, 2018
Honestly, I think that this is one of the better Chat apps out there. Seamless to use and any issues, the customer support is great, no matter what plan you have. To start it's great and if I need more features they have a lot to offer. Def. recommend for the service alone!
Feb. 26, 2018
Martin and his teammates provide great services. Would recommend to other shops.
Feb. 26, 2018
Great app for instant message, so we can comunitate with our visitors in time, recommend! www.iwistao.com
Feb. 23, 2018
Great service and love their automation tools and ability to connect with messenger! Highly recommended!!
Sept. 18, 2019
Excellent app! works well with shopify and very good support! recommend, only live app chat i have kept , already converted 3 sales in 24hrs from it. Kamal is great with support, super easy
Feb. 6, 2018
Very responsive and helpful support. Application is well thought out and never had any issues!
Feb. 6, 2018
Extremely well-designed application. Would highly recommend to anyone who owns a website in general.
Feb. 6, 2018
Initially I had tried Beeketing's FB messenger integration but was having major issues getting notifications on my phone -- seemed to be an issue with FB messenger, not beeketing, but still made their app less than great. (also, some of my customers don't have Facebook!!!) I switched to Tidio, using the free version -- glad I made the change, the interface is great for both my customers and me. I like that they have an app for iOS - I think they have it for android too. Excellent chat management all around, the app is nicely organized and the notifications work. Interestingly you can also hook your FB page messenger up to this and actually receive notifications! 2 birds, 1 app, fam. Also worth noting that the live chat feature doesn't cut into my theme AT ALL, not on the checkout page or add to cart button for desktop or mobile, and I'm using the Debut theme. If anything, it's even more out of the way, doesn't interfere with scrolling. Everything is professional. I haven't looked into their automation features yet but plan to soon. Install was really fast. Actually under 20 seconds. A+ all around!
Feb. 2, 2018
Fantastic app which is loaded with awesome support information allowing an operator to respond to a customers needs intuitively. Love the functionality of being able to reassign a chat to an alternate operator allowing transfer of product query vs technical query to the respective operator. Additional props to the Tidio support team who are always there to answer any support questions.