TikTok
Showcase your products to TikTok's users and increase sales
Rating
4.8
feedback
24,847
chart
#52
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Nov. 14, 2022
I also encountered this problem during the installation, how to solve it?{"msg": "success", "code": 0, "data": "AUTH_FAILED", "extra": {}}
We apologize for the issues you have encountered while installing our app. Unfortunately, we experienced a technical problem resulting in the failure to install the app. The issue has since been resolved and we would like to invite you to come back to the app store to install our TikTok app. We are looking forward to seeing you in the future!
Nov. 14, 2022
Getting error when installing. {"msg": "success", "code": 0, "data": "AUTH_FAILED", "extra": {}}. Could someone look at this and let me know.
We apologize for the issues you have encountered while installing our app. Unfortunately, we experienced a technical problem resulting in the failure to install the app. The issue has since been resolved and we would like to invite you to come back to the app store to install our TikTok app. We are looking forward to seeing you in the future!
Nov. 2, 2022
Unable to add a payment method. The payment was unsuccessful due to an abnormality. Please try again or use another payment method.
We're sorry to hear you ran into an issue onboarding to TikTok! If you need any support, please reach out to our team here: https://bit.ly/3CpunpO
Oct. 20, 2022
To be honest, I am not very pleased with this app and tiktok overall ad account review process. See below for Ad Account ID that are currently impacted. I am hoping tiktok can review these ad accounts thoroughly and resolve it as I have been following up for almost 1 week now without a resolution. ID: 7057565626537082882 ID: 7067601725112303618 Hoping someone senior can look into this and help me fix it.
Oct. 15, 2022
non è facile da utilizzare, ho speso tanti soldi ma senza nessun risultato, non ho chiuso nemmeno una vendita. e nessun supporto in italiano che può aiutarmi.
Thank you for reaching out. Our support team would be happy to help you in Italian. Please submit a ticket here: https://bit.ly/3yMSakJ
July 29, 2022
Difficult to use. £200 free ad credit was being emailed but have yet to implement. Customer service difficult, creating ads difficult and kept failing too. Overall this is not a pleasant interface to work with and even submitting a support ticket was harder than it should be.
May 11, 2022
Mi Tienda es en Espanol, pero esta localizada en Estados unidos y me dice que no puede configurar la tienda y no veo ninguna solucion, porque todo esta correcto
Sept. 26, 2021
Won't let me connect to my business profile I created in the app. I don't need a separate one for Shopify???
Hi there — we're sorry for any confusion! With the TikTok Shopify App, users can connect an existing TikTok For Business account or create a brand new one. Once your account is connected, you’ll then be prompted to select a TikTok Ads Manager account to connect. You can find our full onboarding steps in our Help Center here: https://ads.tiktok.com/help/article?aid=10001393 If you have any questions getting started, you can reach out here for help from our team: https://www.tiktok.com/business/en-US/contact
July 2, 2021
It is not supported for existing tiktok account (not business nor ads) to link with this app. If you already have tiktok account and have built up audiences, then you will have to start from scratch. This app is only for someone doesn't have tiktok account.
Hi there - we’re sorry for any confusion around our Shopify integration! With the TikTok Shopify App, users can connect an existing TikTok For Business account or create a brand new one. Once your account is connected, you’ll then be prompted to select a TikTok Ads Manager account to connect. You can find our full onboarding steps in our Help Center here: https://ads.tiktok.com/help/article?aid=10001393 If you have any questions getting started, you can reach out here for help from our team: https://www.tiktok.com/business/en-US/contact
May 9, 2021
more expensive than FB at 20 bucks a day and you don't get target audiences. app couldn't be found on my Shopify app page. traffic I got was minimal. very difficult to find app to stop the ad.