TikTok

Difficult to use. £200 free ad credit was being emailed but have yet to implement. Customer service difficult, creating ads difficult and kept failing too. Overall this is not a pleasant interface to work with and even submitting a support ticket was harder than it should be.

Awful. The app doesn't work. I set up a campaign via the Shopify admin. The campaign "failed" so I "cancelled" the campaign after it failed; however, Tik Tok has continued to bill me (3 x the amount that is stated in the campaign total via the app dahsboard found in the Shopify admin.) I have reached out to Tik Tok (through the app, through the business admin site, and through the Shopify app channel multiple times... with no response.) I then reached out to Shopify, who said they can't help because it's a "third party" site. In my experience, the app is untrustworthy: 1. it doesn't work 2. there is no support from Tik Tok 3. there is no support from Shopify

Unfortunately, have not been able to make the TikTok sales channel work because "a country or region cannot be selected for your storefront," yet the storefront us correctly set up. TikTok said it is a Shopify issue. Shopify said its a TikTok issue. Then TikTok just stopped responding, and eventually I gave up.

The app is broken and there's no real-time support available. It didn't let me connect my business TikTok account to Shopify.

Not letting me log in. Keeps sending me to a blank page! Pleas fix immediately. This will help alot withmy business.

Not able to log on. Once I arrive at the section for entering my business account info the app crashes.

Cannot log in. Receive the error below. No reply from support. We couldn't log in with TikTok. This may be due to specific app settings. If you're a developer, correct the following and try again: redirect_uri Refer to our Developer Documentation for more information.

it wont let me log into any of my tiktok accounts. it keeps saying it cannot fins my accounts. Please help

Mi Tienda es en Espanol, pero esta localizada en Estados unidos y me dice que no puede configurar la tienda y no veo ninguna solucion, porque todo esta correcto

刚冲了100美金进去，然后创建了两个广告组，广告素材是红人授权使用的，其他的也没发现有什么问题。还没跑起来广告账户就被封了，开Ticket申述还需要先上传两个不同的身份证明文件。从来没用过这么难用又这么容易封号的广告平台。

I think tiktok shop so much, it boost my business a lot and make fun when I increase the traffice, so amazing, thank you so much.

请问下为什么安装后在后台提示，未知错误，请帮我看看谢谢。 请问下为什么安装后在后台提示，未知错误，请帮我看看谢谢。 请问下为什么安装后在后台提示，未知错误，请帮我看看谢谢。 邮箱: [email protected]

The setup was really straightforward. Haven't seen any results as yet however, am excited to see what it offers.

I like the idea of being able to link my products to videos but cant figure out how to get the products to show up. But im sure Ill figure it out.

**EDIT**: I am changing my review because I have been able to get things to work. The syncing since fixing the problem has been optimal. Our orders do not go through the app into shopify but I would give a 5 star review if they did. Installed the app at the beginning of December. We mainly sell planners and journals. Three of my products are rejected for belonging to a "banned" industry but I can't find anything about planners and journals being banned. Contacted Tik Tok support and for two months have been trying to figure out how planners and journals are prohibited. Already appealed once, no notification about it, and can't appeal again even though the only thing customer support can tell me is to appeal it. I also put $20 down for the holiday deal but can't advertise our main products....

Horrible, absolutely no support, error messages. One minute you have access to all the tabs and the next they are gone and nobody can help. I will not be using it. I thought it would have gotten better at this point but it has not.

I have tried to run Tik Tok Shop and there was a bug related to warehouse location, requesting us to change addresses, I have done it and in the middle our account was disabled because of "suspicious activities", we are running business on several other marketplaces without any problem. We have provided the information that was requested by email, and our appeal was denied, we have 15 days to provide more information, we have provided exactly what Tik Tok requested. Can someone assist us?

** Updated*** Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company (original) I was hesitant to do this and I should have gone with my instincts. I created an account linked to my store and put money on my account. Shortly after the store was suspended (Sock Panda) and no reason has been given, They keep saying they will keep the money too. We will see about that! However - beware of disgusting behavior by sleezy interests. Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company

I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.

I tried to log on and it just keeps saying account doesn't exist. I logged in and out on my phone to confirm I'm set up as a business but it's just not working.