Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
1,324
chart
#21
All reviews
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Sept. 5, 2025
Sept. 4, 2025
L'abonnement est à 9 dollars par mois, mais je me suis vu facturer 46 dollars sur un seul mois sans qu'on me prévienne.
Bonjour, Merci pour votre retour et veuillez accepter nos sincères excuses pour tout désagrément que cette situation a pu vous causer. Ce n’était absolument pas notre intention. Après avoir examiné attentivement votre abonnement, nous avons confirmé que vous étiez bien sur le forfait à 9 $/mois, qui comprenait 300 commandes. Une fois ce quota dépassé, Track123 a continué à synchroniser vos commandes, ce qui a entraîné des frais d’utilisation supplémentaires. Afin d’éviter que cela ne se reproduise, nous vous recommandons vivement de définir votre montant plafonné sur 0,01 $ ou sur un autre montant qui vous convient, afin de ne pas être facturé au-delà de votre budget de manière inattendue. Nous comprenons parfaitement à quel point des frais imprévus peuvent être frustrants. Nous vous avons également envoyé un e-mail séparé à ce sujet afin de résoudre le problème directement, et nous espérons sincèrement que cela répondra à vos attentes. Dans l’attente de votre réponse. — L’équipe Track123
Sept. 4, 2025
Sept. 3, 2025
Sept. 1, 2025
Sept. 5, 2025
The app itself works well and has great potential. We initially ran into issues with product recommendations and DNS verification, and at first the support process was frustrating with a lot of back-and-forth that didn’t resolve the problem. That said, everything has now been fixed and is working as expected. The app is performing solidly, and we’re glad to see the improvements. If support continues building on this progress with clearer, more direct communication, this could easily become one of the strongest apps in its category.
Hi there, This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most. I want to confirm that both of the issues you raised have now been fully resolved: 1. The product recommendation problem has been fixed. 2. The email verification via DNS has also been completed successfully. Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward. We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations. Best regards, Track123 Team