Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
1,325
chart
#21
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Nov. 25, 2025
I initially experienced some issues with the PayPal tracking sync and the in-app support chat not working. However, the Track123 team reached out quickly and helped me resolve everything. Their support was patient, proactive, and genuinely committed to fixing the problem. Now the app is working smoothly, and the PayPal sync feature is functioning correctly. Thank you to the team for the great assistance! I appreciate your effort, and I’m happy to update my review to 5 stars.
Hi there, Thank you for reaching out, and sorry for the inconvenience caused. Regarding the PayPal auto-sync issue, we’ve checked the logs on our side and found that the PayPal API returned the following error: “Provided Transaction ID Is Not A Seller Transaction.” This usually indicates that the transaction ID submitted to PayPal does not belong to the seller’s PayPal account. Could you please double-check whether the PayPal account you connected in our app is the same one used to receive payments in Shopify? At the same time, we are also verifying whether Shopify has recently made any changes on their PayPal integration side that could affect this flow. Since many of our customers are currently connected to PayPal and syncing tracking numbers successfully, we believe this may be a non-typical, account-specific issue. We will continue monitoring this closely. About the issue where the chat window could not be used. We understand how frustrating this must be. Our in-app chat is provided by Intercom, and all system monitoring currently appears normal. If possible, could you please share a screenshot or short video of the issue? This would greatly help us identify what happened. Additionally, we’ve included our WhatsApp contact in the email so you can reach us directly if the in-app chat remains unavailable: We’re here to help and will resolve this for you as quickly as possible. Thank you again for your patience, and we look forward to hearing from you. Best regards, Alex Track123 Support Team
Nov. 17, 2025
Nov. 12, 2025
Time for rating after weeks of testing and settling for a shipping app that finally suits my needs. What do i mean? Ok, here we go. Choosing a shipping app was much harder than you can imagine: 1. Modern design: If you have a site relying on the regular drop shipping model, this won't hurt much but still makes a difference. For me? I run a heavily curated visuals and a somewhat old fashioned, "warehouse" style just isn't the right fit. This has me covered completely. Also, tracking with map. Pure premium. 2. Reliable. Until now, no issues. And i mean it. ZERO performance issues. Shipping is one of the most important things. 3. Growth plan is 9$/month for 300 orders. More than fair, lets be honest here. 4. The Growth plan includes synchronized tracking for PayPal. It keeps everything organized and saves sooo much time since the order details are added automatically. Having this included in a low-priced plan means you don’t need an extra app for it, making your setup lighter. And if it wasn't on a low paid plan, maybe I wouldn't have done my research on this. 5. Customer support. This one brings back bad memories of some other apps. Yes some were great, but their customer support either couldn't understand what i was asking for and we had endless loops of telling me the same, either was entirely off topic. With this app, the only case i needed support was at the beginning of the testing and wasn't about a performance issue but for feature availability. Or maybe its just me, in general i search and try more than average so maybe i am not the one to speak of customer support. If some complaints i hear for average (or lower) quality customer support are true, then guys invest some time on training some more your people. I know you all want to do your job, so you won't lose by doing that, it would be a pity. But again, not much to say here, consider consulting other reviews on this subject. 6. Customization: I am covered enough (add images, FAQs) and there is still one option i haven't explored yet (Its in the customization section). One specific app i have in mind had great customization (and in fact it provided some more) but i just couldn't integrate it to my site. So, conclusion: If something bad happens AND can't be discussed/fixed after a small time window of a discussion of good will, then i will come back for an update to share my experience. For now? A clear 5/5.
Nov. 10, 2025
Nov. 10, 2025
Nov. 9, 2025
Nov. 9, 2025
Nov. 8, 2025