Track123 Order Tracking
Track123 - Track & Upsell - Order Tracking App for...
Rating
4.9
feedback
1,341
chart
#19
All reviews
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Nov. 19, 2023
I have been using the Track123 app for a few weeks now, and I must say that it has exceeded my expectations in terms of features, performance, and user-friendliness. The setup process was straightforward, and I was able to get it up and running in no time. The app provides top-notch order tracking solutions, and I highly recommend it to other merchants. The app’s customizable tracking page allows for brand consistency, while the detailed analytics provide insights into customer behavior and revenue. The app seamlessly integrates with multiple shipping carriers, and the real-time updates keep customers informed about their order status. The app’s responsive customer support is also noteworthy. Overall, I am very satisfied with the Track123 app and would highly recommend it to other Shopify merchants.
Nov. 16, 2023
I am a huge fan of the interface Track123 has for customers to check on their order. Tracking orders is so clear and easy now for both myself and the customer. You also can't beat the prices. Highly recommend!
Nov. 3, 2023
Nov. 1, 2023
Really great app for customers who need to track their orders. Simple interface and clear !!
Oct. 26, 2023
Super easy integration, took every bit of 3 minutes to get the entire app set up and full integrated onto our site.
Oct. 23, 2023
Awesome experience with support team, very cooperative with everything, highly recommended
Oct. 11, 2023
App works really good and easy to install. It shows the tracking right on my site without directing to another page which I like.
Oct. 9, 2023
Great app, the support is nice, the price is good, although I would like some CSS changes
Oct. 8, 2023
Fantastic addition to our store allowing customers to track their orders in real time. www.progripsox.com
Sept. 24, 2023
Great app! Adds an order tracking page to your store. enables customers to check orders themselves.
Sept. 24, 2023
I used to like this app, but will not be able to pay the fee it is charging (Not the reason for my poor review). Anyway, this app (the free version at least) does not work anymore as expected. Order statuses that had been setup by me prior to becoming a paid app, have now become frozen and I cannot even delete them (it tells me it is a paid feature. Okay, so let me delete them now!). The shipment notifications can go out natively from Shopify itself. This app makes the notifications prettier and provides an extra layer of user friendly tracking page onsite. But now, in the free version it refuses to send out an "In Transit" notification to customer. This is VERY unhelpful. Instead, it sends out the Out for Delivery and Delivered notifications only. which means, two notifications usually on the same day!
Hi, Thank you for sharing your feedback with us. We apologize for any inconvenience you have experienced with our app, and we appreciate the opportunity to address your concerns. Regarding the issue with custom order statuses, we understand that this feature is currently available on our Growth plan. However, we'd like to offer you a 7-day free trial so that you can remove the previously customized statuses and explore other growth features during this trial period. In terms of email notifications, we'd like to clarify that your customers can receive shipping confirmation, out for delivery, and delivered emails. Once an order is shipped, your customer can track the status by clicking on the tracking link provided in the email anytime. Regarding you last concerns, the timing of out for delivery and delivered notifications being sent is determined by the efficiency of the carrier. In cases where the carrier operates swiftly, customers may receive the delivered notification shortly after the out for delivery notification.( the package may have been left at the door of delivery address) We hope this clarifies the situation, and we would love to assist you further in making your experience with our app better. Please feel free to reach out if you have any additional questions or concerns. Best regards, Alex from Track123
Sept. 19, 2023
I still dind't use it but looks acessible and easy to check the tracking!
Sept. 19, 2023
Very nice App! Perfect solution for us and our store from Germany. Our Customers like the possibility to have an exact real-time-tracking. The App is easy to use, it has got nice features and a great Support. Thank's very much, we are looking forward to use Track123 and love it!