Track123 Order Tracking
A beautiful order tracker with branded tracking & order lookup
Rating
4.9
feedback
1,431
chart
#24
All reviews
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Feb. 28, 2024
Very easy to use, great for starting out. Will definitely be purchasing the paid plans once my business grows!
Feb. 22, 2024
Automates my shipping tracking for customers and has a professional look to it. Works perfect.
Feb. 22, 2024
The best service I have ever had. They helps you in any issue very happy to have installed this app
Feb. 20, 2024
This is the perfect app for your store to let your customers keep track of their purchases. I would recommend it.
Feb. 20, 2024
The plugin looks great and has excellent support. It adds a unique touch to my website, allowing my customers to track their packages. I highly recommend it.
April 18, 2025
One of the top tracking apps available—for both customers and sales reps alike.
Hi， We want to express our sincere apologies for the persistent issues you encountered with the Track123 app recently. Your feedback is crucial to us, and we appreciate you taking the time to share your concerns. We understand the frustration caused by the malfunctioning analytics dashboard and inaccuracies in tracking information. We want to assure you that our team has worked diligently to address these issues, and I'm pleased to inform you that all orders within your store have been updated with accurate tracking details. In addition to resolving the immediate issues, we have implemented measures to enhance the reliability and performance of our app. We are committed to providing a seamless and efficient tracking experience for all our users. Once again, we apologize for any inconvenience caused, and we thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for choosing Track123. Best regards, Track123
Feb. 16, 2024
Bad support, they take ages to respond back, they used to be good now they have become very bad! Lots of issues with their tracking ! Couriers are integrated but not retrieving correct delivery statuses!
Hi, We deeply regret the negative experience you had with our customer support and the tracking issues you encountered while using the Track123 app. Your feedback is extremely important to us, and we sincerely apologize for any inconvenience caused. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. We have also conducted additional training for our support team to ensure that they can address customer inquiries and concerns in a timely and efficient manner. We value your continued support and thank you for bringing these matters to our attention. If you have any further questions or require assistance, please don't hesitate to contact us. Thank you for your patience and understanding. Best regards, Track123
Feb. 13, 2024
Not functional. I have been using the app for a long time now. It regularly stops syncing statuses, requiring an email in to support to fix it. No way to do this on our own, and absolutely no indication of if/when the app will start working. Having to double check all tracking information and cross reference, order-by-order completely negates the point of paying for a automated service to perform the same. Will be uninstalling as soon as I find an alternative. (Currently I have packages "stuck" in incorrect order statuses and not updating for 2 weeks and counting - no response from support although issue reported over a week ago)
Hi， We want to extend our sincere apologies for the inconvenience and frustration caused by the recent issues you encountered while using the Track123 app. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. We understand the importance of a functional tracking service, and We want to assure you that our team has diligently worked to resolve these issues, and I'm pleased to inform you that the problem has been fixed. All orders within your store have been updated to reflect accurate tracking information. Additionally, we have implemented measures to prevent similar incidents from occurring in the future. Our goal is to provide a seamless and reliable tracking experience for all our users. Once again, we apologize for any inconvenience this may have caused, and we thank you for your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Track123
Feb. 9, 2024
I've used Track123 on two of my Shopify stores in the last few years. I started with the free one on my main store then upgraded. Honestly, the free version is MORE than enough for those of you just starting out, and the paid version (which is cheap) is 100% worth it. Support is quite responsive and polite. The app functionality & customization itself is very user friendly & well thought out.