Trackify Facebook Pixel,TikTok
Track Meta Pixels Facebook, TikTok Pixel, CAPI, Feed & Catalog
Rating
4.7
feedback
355
chart
#256
All reviews
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July 2, 2021
THIS APP SAVED MY ADS! The tracking works great and constantly. The support is great as well. So I can recommend this app 100%!
Hello friends at Kekoo Store We are happy the app has helped you so much! Thank you for your kind words :-) All the best! -Melissa & The Trackify Support Team
June 21, 2021
I was having a lot of problems with my Facebook Pixel, and had a hard time getting it to fire on product pages etc.. and report data back to Trackify, and Tanmay really helped me. He really turned around my whole experience with the app, that once you figure it out, its limitless.
Hello friends at Lovepray jewelry We are happy we could assist! Thank you for leaving us this great review! We will relay your thanks to Tanmay :-) -Melissa & The Trackify Support Team
June 8, 2021
I used this app to run retargeting apps. very helpful and accurate. Tanmay was especially helpful from the support team as well.
Hello friends at RISIS.com We are happy Tanmay could assist! Thank you for leaving us this awesome review! We appreciate it :-) -Melissa & The Trackify Support Team
June 8, 2021
Great support. Spoke with Dylan from the team who was helpful in getting us up to speed and ensuring everything was working.
Hello friends at Future Kind We are happy Dylan was such a big help to you! Thank you for leaving us this 5 start review! :-) -Melissa & The Trackify Support Team
May 29, 2021
Trackify has been great in helping me manage my FB pixel. I've used it for the last 3 years and have intermittently turned it off to test a native FB pixel integration vs Trackify and the app has always provided the most accurate data reporting. This is even more important now with the new iOS changes. Also the support for Trackify is outstanding. This is the only app I know of where a developer will sit with you and help you troubleshoot and resolve any issues you're seeing. Highly recommend!
Hello friends at Trivae Thank you for being such a loyal customer! We are grateful for your support, thank you for your kind words! :-) -Melissa & The Trackify Support Team
May 26, 2021
Excellent app that does exactly what it claims. Customer support is outstanding. Highly recommended!
Hello friends at GearBunch Thank you for leaving this fantastic review! We appreciate you taking the time to write this! :-) -Melissa & The Trackify Support Team
May 6, 2021
This app has made tracking data from fb so easy, as well as creating segmented audiences and catalogs for fb. In the last 4-5 years working with Trackify I have only had two issues and both times customer service was very helpful in fixing the problem. Would definitely recommend them!
Hello friends at My Shinies We are happy to have such a loyal and wonderful customer! Thank you for leaving us this wonderful review! We appreciate it and we are elated we could assist you :-) -Melissa & The Trackify Support Team
April 21, 2021
Used trackify since the early days, they always seem to be one step ahead with the pixel and the support is always on hand!
Hello friends at AJ VOYAGE We are super happy we were able to assist! Thank you for leaving this awesome review! :-) -Melissa & The Trackify Support Team
April 15, 2021
I need to update my initially positive review. Everything started amazing. Great setup support to lure us in. We set this up in 4 of our stores. But then just days later, the tracking broke completely. No conversions tracked, tracking was completely off. We couldn't fix it and had to turn off our ads. We reached out to support with an urgent request, our messages were read, but no one replied. Eventually, they did with a day delay promised to fix it, which never happened. Deleting this app now after 3 days of no support fixing the issue.
Hello! Thanks for leaving us a message with your concern. We understand the frustration and annoyance you have gone through when the team has not reached out to you on time. We are so sorry about what happened here ( It is not normal with our app.) The team has worked hard to get this resolved for you. At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time. We really want to treat all our customers well and wanted to solve their issues as fast as possible. If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service. -Tanu & The Trackify Support Team -----------------------------Original reply----------- Hello friends at Inner Wisdom Store Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success! -Melissa & The Trackify Support Team
April 1, 2021
We just started to use TrackifyX and had some kinks along but with the support of customer service it was easy to pinpoint and correct the issues!
Hello friends at QB54 We appreciate you leaving this wonderful review! We wish you and your store all the best in your e-commerce endeavors! :-) -Melissa & The Trackify Support Team
Feb. 7, 2021
I like this app a lot. It helps my business a lot , the customer support responds very quick and solve every issue.
Hello to our friends from Koyers We are happy the app has been helpful to you! Thank you for leaving this great review! :-) -Melissa & The Trackify Support Team
Feb. 1, 2021
Tanveer as been instrumental in helping me navigate the intricacies of IOS14 update, checkout app reporting difficulties, and more. Don't hesitate to reach out to their chat support.
Hello to our friends from RangeTrotter We appreciate you leaving us this awesome review! We will let Tanveer know that her assistance was greatly appreciated! -Melissa & The Trackify Support Team
Dec. 14, 2020
I have been using trackify for a few months now and their customer support is always on point! Like any software on the market, there's always glitches and hiccups. However, the team at trackify are always getting into the accounts and helping unlike other softwares where they just send you to a FAQ page. Thanks!
Hello to our friends from GenCrafts Thanks for taking the time out to leave us this fantastic review we really appreciate it! We wish your store great success online! -Melissa & The Trackify Support Team
July 7, 2021
Customer support always replies so fast, great job - so helpful! Great app, highly recommended - we've been using it since the very start f our business!
Hello to our friends from Fierce Pulse, Thanks for giving a shoutout for our app! Glad it's working well for you :) I will give the kudos to our support team. Hope Fierce Pulse is mega-successful in the coming months and years, Sean & The TrackifyX Team
Oct. 15, 2020
I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.
Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it. And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events. Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos. But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.
Feb. 15, 2021
The customer support has been outstanding. Every time I've had a question, I've received an email back within an hour in most cases. The lookalike audiences I've created have been very effective. Great app.
July 14, 2020
This app has helped us scale 6x in the last year. It does so many things I'm not going to bother listing them. But the Best part is Thomas and his developers. Working in Shopify, when pretty much everything you want to do requires a 3rd party app and integrations that seem to constantly conflict, it's often hard to find an app developer who actually cares about his customers and takes pride in doing a good job. Many devs for apps ignore the problem, say that the problem you see in front of you isn't them or, sometimes, that it doesn't even exist. It almost feels like pulling teeth to get them to even look to see if there is a problem and then more teeth to get them to fix it - even when you're not upset and just want it fixed. Not with Thomas. You say something is wrong, show him with pics, and he's on it. He's fast, has great customer service and is very smart. Whenever there is a problem that could be caused by one of several integrations (as things are always updating and creating conflicting code) I always check with him. But, while most of the time it has nothing to do with Trackify in the end, due to his helpfulness and other devs unhelpfulness, over half the time it's usually him who figures out what's wrong so I can go to the other dev and tell them what to fix - which then fixes the situation. The tracking provided is the top and the additional audience-building tools and analytics offer greater ability to scale. Thank you so much!!!!!!
June 29, 2020
Great app. It is easy to use with great tutorial videos and the customer service is second to none. This is my second store using Trackify and it makes pixel tracking, custom audiences and LAA audiences much easier! Highly recommend
June 22, 2020
This app fires the pixel fastest, and most accurately. And is backed up by great support if there are any edge case situations! Thanks!
June 20, 2020
The service and the dedication of all in improving and attacking any issues We have had has been amazing. The software works as described and it does what it is intended to do. No integration issues if you follow very well explained instructions. We couldn't be happier.