Trackify Facebook Pixel,TikTok
Trackify: Multiple Facebook Pixel, CAPI & Retargeting Ads
Rating
4.8
feedback
354
chart
#328
All reviews
Review RSS Feed
April 16, 2021
This app automatically makes changes to your live theme as soon as it is installed without any notice or option to install in a dev theme. In our case, it completely wiped out our checkout.liquid file (Shopify Plus) making it impossible for customers to checkout. After reverting the code, just the action of opening the app broke it again. Please be extremely cautious if you want to try this app and work with a Shopify Expert to install and test on a dev environment first.
Hi, Pete's, Thanks for raising your concern. We worked hard to get this resolved for you. Please email us if there is anything else we can do to help you? We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. Let us know how else we can serve you? Thanks so much. Tanveer & The TrackifyX Support Team
April 16, 2021
Excellent support. I struggled with tracking, but they are very helpful and it works now. I used a few weeks to try to track things with different apps, but did not work well. After I got trackify to work, it tracks everything. ALSO server side!
Hello friends at LilleNova Thank you for this high recommendation! We are happy we could assist you :-) We wish you and your store all the best on your e-commerce journey! -Melissa & The Trackify Support Team
April 15, 2021
I need to update my initially positive review. Everything started amazing. Great setup support to lure us in. We set this up in 4 of our stores. But then just days later, the tracking broke completely. No conversions tracked, tracking was completely off. We couldn't fix it and had to turn off our ads. We reached out to support with an urgent request, our messages were read, but no one replied. Eventually, they did with a day delay promised to fix it, which never happened. Deleting this app now after 3 days of no support fixing the issue.
Hello! Thanks for leaving us a message with your concern. We understand the frustration and annoyance you have gone through when the team has not reached out to you on time. We are so sorry about what happened here ( It is not normal with our app.) The team has worked hard to get this resolved for you. At the same time, I want to clarify Tanmay was especially working on your stores for solving all the issues. There might be just a delay in telling you the same. But we apologize for not giving you information on the time. We really want to treat all our customers well and wanted to solve their issues as fast as possible. If you think and feel that team has helped you in resolving your issues. I would request you to stay with us and we promise to offer you an A+ Service. -Tanu & The Trackify Support Team -----------------------------Original reply----------- Hello friends at Inner Wisdom Store Thank you for leaving us this amazing review! We appreciate the kudos! We will definitely extend your gratitude to our support team :-) We wish you great success! -Melissa & The Trackify Support Team
April 1, 2021
We just started to use TrackifyX and had some kinks along but with the support of customer service it was easy to pinpoint and correct the issues!
Hello friends at QB54 We appreciate you leaving this wonderful review! We wish you and your store all the best in your e-commerce endeavors! :-) -Melissa & The Trackify Support Team
Feb. 7, 2021
I like this app a lot. It helps my business a lot , the customer support responds very quick and solve every issue.
Hello to our friends from Koyers We are happy the app has been helpful to you! Thank you for leaving this great review! :-) -Melissa & The Trackify Support Team
Feb. 1, 2021
Tanveer as been instrumental in helping me navigate the intricacies of IOS14 update, checkout app reporting difficulties, and more. Don't hesitate to reach out to their chat support.
Hello to our friends from RangeTrotter We appreciate you leaving us this awesome review! We will let Tanveer know that her assistance was greatly appreciated! -Melissa & The Trackify Support Team
Dec. 14, 2020
I have been using trackify for a few months now and their customer support is always on point! Like any software on the market, there's always glitches and hiccups. However, the team at trackify are always getting into the accounts and helping unlike other softwares where they just send you to a FAQ page. Thanks!
Hello to our friends from GenCrafts Thanks for taking the time out to leave us this fantastic review we really appreciate it! We wish your store great success online! -Melissa & The Trackify Support Team
July 7, 2021
Customer support always replies so fast, great job - so helpful! Great app, highly recommended - we've been using it since the very start f our business!
Hello to our friends from Fierce Pulse, Thanks for giving a shoutout for our app! Glad it's working well for you :) I will give the kudos to our support team. Hope Fierce Pulse is mega-successful in the coming months and years, Sean & The TrackifyX Team
Oct. 15, 2020
I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.
Shan: Thank you for your honest feedback! We always appreciate it when we can learn how to improve our app and our service. We are sorry that you had a bad experience with our help desk. The implementation of Server-Side events in Trackify is actually the easiest and most seamless in the industry. You literally just click a checkbox in the Pixel Engine page and it's done. Trackify was - again - first in implementing this cutting edge technology in Shopify, even before Shopify created their own basic pixel integration with "CAPI" as they call it. And just like with browser pixel events, Trackify again has a cutting edge over the basic Shopify/Facebook integration with regards to the Server-Side events. Since this technology is brand new, and Shopify has introduced additional confusion by merging the "CAPI" integration with sales channels and their "Facebook Marketing" app, our helpdesk wasn't completely up to speed yet to provide in-depth responses to your detailed questions that go beyond what we have in our help articles and videos. But if you would like to come back to Trackify, we will be happy to have a screen sharing call with you and walk you through everything in detail.
Oct. 10, 2020
We used this App now in over 10 stores and it worked almost always very well When there are problems or things to clarify the support team helped us out quickly!
Aug. 20, 2020
First, it's the easiest and most secure way to use Facebook Pixel without making mistakes or causing trouble. Second, the Trackify support is for sure the best and fastest out there. Love it!
Feb. 15, 2021
The customer support has been outstanding. Every time I've had a question, I've received an email back within an hour in most cases. The lookalike audiences I've created have been very effective. Great app.
July 19, 2020
Absolutely the best app to get the best out of your pixel data. The customer service is top-notch. Having Trackify is like amplifier for your pixel. I've tried a lot of stuff and I trust no-one better regarding the usage of my pixel and how to get better results then Thomas in Trackify. if using Star Wars reff I'd say he's Jedi (Pixel) master! In my opinion this is mandatory app for your ecommerce store!
July 14, 2020
This app has helped us scale 6x in the last year. It does so many things I'm not going to bother listing them. But the Best part is Thomas and his developers. Working in Shopify, when pretty much everything you want to do requires a 3rd party app and integrations that seem to constantly conflict, it's often hard to find an app developer who actually cares about his customers and takes pride in doing a good job. Many devs for apps ignore the problem, say that the problem you see in front of you isn't them or, sometimes, that it doesn't even exist. It almost feels like pulling teeth to get them to even look to see if there is a problem and then more teeth to get them to fix it - even when you're not upset and just want it fixed. Not with Thomas. You say something is wrong, show him with pics, and he's on it. He's fast, has great customer service and is very smart. Whenever there is a problem that could be caused by one of several integrations (as things are always updating and creating conflicting code) I always check with him. But, while most of the time it has nothing to do with Trackify in the end, due to his helpfulness and other devs unhelpfulness, over half the time it's usually him who figures out what's wrong so I can go to the other dev and tell them what to fix - which then fixes the situation. The tracking provided is the top and the additional audience-building tools and analytics offer greater ability to scale. Thank you so much!!!!!!
June 29, 2020
Great app. It is easy to use with great tutorial videos and the customer service is second to none. This is my second store using Trackify and it makes pixel tracking, custom audiences and LAA audiences much easier! Highly recommend
June 22, 2020
This app fires the pixel fastest, and most accurately. And is backed up by great support if there are any edge case situations! Thanks!
June 20, 2020
The service and the dedication of all in improving and attacking any issues We have had has been amazing. The software works as described and it does what it is intended to do. No integration issues if you follow very well explained instructions. We couldn't be happier.
April 14, 2020
This app definitely provides me the information I need to track my sales. Tech support is super helpful and I've never faced issues with it.
April 12, 2020
Incredible app! Tracks pixels perfect, and the support is absolutely fantastic. Really recommend it (:
March 3, 2020
I'm satisfy with the app and their customer service center. They supported me well and quickly. Give 5 stars.