All reviews

Rating Breakdown

  • 5
    93% (818 ratings)
  • 4
    2% (16 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (2 ratings)
  • 1
    5% (42 ratings)
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1 / 5 Share

Sept. 30, 2021

Update on 7th September 2021 - The idea was to increase the facebook conversions, but sadly don't know why facebook conversions are all time low. Will wait for this month else will have to go back to facebook channel from shopify which was giving better results for free. Update on 25th September - we decided to uninstall trackify. Our ROAS dropped from 5 to 2.5 after this. Trackify team kept saying it's now because of trackify but, we find no other reason why ROAS should drop. After clicking clean uninstall, still code is lying on shopify. This is not a good app.

Using app

About 2 months

Total reviews

6

Average rating

1.5

Developer Reply

Hello friends at GOGIRGIT.COM Thank you for leaving this fantastic review! We will let Dylan know that his assistance is greatly appreciated :-) We know you will have a great experience :-) Don't hesitate to reach out to us with any questions you may have -Tanu & The Trackify Support Team

5 / 5 Share

Aug. 4, 2021

Excellent app and great customer service. They helped me set up everything correctly. Would recommend them!

Store

Sefana

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Sefana Thank you for leaving this awesome review! We appreciate your support and we are glad we could assist! :-) -Tanu & The Trackify Support Team

5 / 5 Share

Aug. 4, 2021

This app is only one solution today to connect Shopify with Facebook via cAPI correctly. Everything works good and if there are some minor issues, their support is always on top, and they help to fix them in a timely manner. Highly recommended!

Using app

About 2 years

Total reviews

15

Average rating

4.5

Developer Reply

Hello friends at DeeTrade We appreciate you for leaving this awesome review! Thank you for this great recommendation :-) -Tanu & The Trackify Support Team

5 / 5 Share

Aug. 4, 2021

I like this app she works so great and good support and she has solution about ios14 AND HAS a lot of think you can do it with your pixel

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at lucatriia Thank you so much for leaving us this great review! We appreciate it! :-) -Tanu & The Trackify Support Team

5 / 5 Share

Aug. 3, 2021

We use this app to track our FB conversions. I must say the service provided by the technical support is outstanding!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Mon Petit Mantra We are happy we could assist you! Thank you for your kind words we really appreciate it! :-) -Tanu & The Trackify Support Team

5 / 5 Share

Aug. 3, 2021

So this is a great App, I'm using it for a years, and a custommer support is amazing! There is also an availability to make a zoom call, so I highly recommend this App!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at iCushion We are happy you had such a great experience! Thank you for leaving this awesome review! We really appreciate the high recommendation :-) -Tanu & The Trackify Support Team

5 / 5 Share

July 29, 2021

Very good application. I was having tracking problems and then I contacted customer support and they helped me fix the problem through a zoom call. I highly recommend this product

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at DyllShop We are happy you took the time to write this great recommendation! Thank you! :-) We are glad our support team could assist you! We wish you and your store all the best :-) -Tanu & The Trackify Support Team

5 / 5 Share

July 29, 2021

I just had a call with Dylan and he helped me a lot. He is very detailed and did a good job. My system is working fine now and I know a lot of advantages. Thank you very much.

Using app

5 months

Total reviews

3

Average rating

4.3

Developer Reply

Hello friends at TheBeautyPalace We are happy Dylan could help you out! We appreciate you taking the time to leave this awesome review :-) -Tanu & The Trackify Support Team

5 / 5 Share

July 28, 2021

THE customer Service is really awesome and helpful! the app is really good and is super useful! thank you very much

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from Flora Mnl Shop We are super happy that the app has been working so well for you! Thank you for leaving us this awesome review we really appreciate it! :-) -Tanu & The Trackify Support Team

5 / 5 Share

July 28, 2021

Great support! Tanmay jumped on a zoom call with me at 10:30pm to get this installed. Looking forward to getting that additional insight after the IOS update disaster.

Using app

About 1 month

Total reviews

31

Average rating

4.4

Developer Reply

Hello friends at Popov Leather We appreciate this awesome review! We are glad we could help, we will relay your kudos to Tanmay ;-) -Tanu & The Trackify Support Team

3 / 5 Share

Sept. 9, 2021

Trackify X Facebook Pixel app is an easy way to enable advanced matching and Conversion API for Facebook Pixel however there are some bugs in the Shopify Advanced version as evidenced by the fact that the typical support team reply is that they need to "check with developers" which then takes 24-48 hours and doesn't always resolve the issue. Apps that charge $99.99 per month should work, this one apparently still needs some more software development.

Using app

About 1 year

Total reviews

7

Average rating

4.7

Developer Reply

Hello friends at MD Complete Skincare We are happy we could assist you! Thank you for leaving us this awesome review! We wish you and your store great success ;-) -Tanu & The Trackify Support Team

5 / 5 Share

July 27, 2021

thank you so much tanmay super helpful helped me understand trackify alot better, the app is really good and is super useful once learn app

Store

alina

Using app

25 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello to our friends from Alina We appreciate you leaving us this awesome review! We will let Tanmay know that his assistance was greatly appreciated! -Tanu & The Trackify Support Team

5 / 5 Share

July 26, 2021

Awsome application, the support are excelent as they set up everything for you, so everything goes well, don't hesitate

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends from 4 Seasons Baby It's extremely great of you to leave this great review here, we appreciate the support, and we are glad we could assist you! :-) -Tanu & The Trackify Support Team

5 / 5 Share

July 23, 2021

The built in tutorials are super helpful, and the support team is very responsive and willing to teach you. Dylan's my guy, he even hopped on a Zoom call with me to walk me through what I need to do.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Ralphie Parana We are super happy to hear how helpful Dylan has been. We are glad he could assist you. Thank you for leaving for this great review:) -Tanu & The Trackify Support Team

5 / 5 Share

July 21, 2021

Amazing app. Great customer service, fixed the problem. I was worried about my pixel not being set up properly but they solved it fast.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Only Dope Things We are happy we could assist! Thank you for leaving us this great review! We wish you and your store great success :-) Don't hesitate to reach out to us with any more queries you may have! -Tanu & The Trackify Support Team

5 / 5 Share

July 21, 2021

So far, it's a great experience. I feel its working properly as per my requirements. After the ios update, i think it is one of the best app to use and send offline/server-side events. Their support team is great, fast and very responsive.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hello friends at Rivo Studio Thank you for leaving us this awesome review! We appreciate you! :-) Don't hesitate to reach out to us with any more queries you may have! -Tanu & The Trackify Support Team

5 / 5 Share

July 20, 2021

Amazong service, Tanmay helped me a lot to set up, waiting for results, high quality costumer service, thank you!

Using app

14 days

Total reviews

4

Average rating

5.0

Developer Reply

Hello, friends at Lektro. It We are happy Tanmay was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it! -Tanu & The Trackify Support Team

5 / 5 Share

July 17, 2021

Before Trackify, I've been in back and forth with Facebook support and Shopify support trying to resolve a month long issue with double reporting conversion metrics which has affected our small business. They cant seem to solve it. So I decided to use Trackify and, voila, everything's back to normal. Their support is also commendable—very prompt and detailed. Thanks for all the help!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends at Nature's Apothecary Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy our support team was able to assist you :-) -Melissa & The Trackify Support Team

5 / 5 Share

July 13, 2021

Great support very qualified and track all the events!excellent service and the staff are polite and helpful for support!

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at ShasyMat Thank you so much for leaving us this great review! We appreciate it! :-) -Melissa & The Trackify Support Team

5 / 5 Share

July 12, 2021

Great support from Tanmay, he was ensuring everything was working correctly and provided some information to understand the app better.

Store

Vermany

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at Vermany We are happy Tanmay was able to assist you! :-) Thank you for leaving us this fantastic review! We really appreciate it! -Melissa & The Trackify Support Team