Trackr Order Tracking, Tracker
Shopify Real-Time Order Tracking Return App | Tracking Page
Rating
4.1
feedback
189
chart
#2,121
All reviews
Rating Breakdown
Review RSS Feed
Jan. 6, 2024
90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.
Hi PILAGA! Please accept our sincere apologies for such a situation occurred. All the tracking numbers for your store has been updated already. We've contacted you regarding this issue, but didn't get a response yet. Could you please check our email or get back to us again using this email address [email protected] or Live chat? Thank you in advance! Kind regards, Trackr team
Aug. 28, 2022
Used this app for months and then they decide to release a new update where half of the features of the app are broken. The update should make things better, instead it has ruined the entire system I already had in place and I have spent hours trying to fix these problems. Awful.
April 4, 2022
Ok app but it is sincerely lacking in the support that you can get from them. I have written them over 6 times and asked them to place a text in the center right above the tracking window. They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window. I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there. This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5
Hello Precovery Team! I'm sorry that you have experienced difficulties with text editing on the Trackr page. Let me inform you that the problem had been fixed about 12 days ago even before this review was left. Please check if it works for you and let us know if it fits your needs or not via [email protected]. Our Team are looking forward to your reply! Thank you :)
May 19, 2020
App has been charging me monthly even after I installed the app. I just realized this. Please refund me the amount!
Hello TheBelleBeauty, We checked your payment situation: the monthly charge was generated automatically by Shopify billing for previous period after you re-opened the store and Trackr app was still installed. There is no problem to issue the refund in such situations :). We already asked Shopify support for a refund and added you CC in the request letter. have a great day! Regards - Trackr team [2020 05 19] ___ UPDATE. You should have received a reply from Shopify about refund confirmation (it will require few days to reach bank account though). Shopify also confirmed that Trackr DID NOT charged your card after uninstalling: And to confirm your earlier question: you are correct to believe that once an app has been uninstalled it cannot continue to bill the account. However, a final invoice may be issued for an app if uninstalled mid-way during a billing cycle. If your customer has any concerns about this, you can always invite them to reach out to us directly and we can confirm this on our end as well.
May 9, 2020
YOU HAVE TO PAY THEN USE. NO ANY FREE DAY. YOU HAVE TO PAY THEN USE. NO ANY FREE DAY. YOU HAVE TO PAY THEN USE. NO ANY FREE DAY.
Hi, Thanks for your time leaving the feedback. As I stated in the email I just sent, the problem was that you tried to activate the annual plan which doesn't provide free trial. FREE TRIAL is provided in monthly plan only. Hope to hear from you by email. :)
May 3, 2020
Most of the time the result of tracking is pending whereas the official tracking site, e.g. USPS, is updating regularly. The only time I got a real result is when the item has been delivered to client. Rest of the time, the pad setting of the app looks weird and got the clock thing freezing. I've been using it for 2 months, and i'd say it only works 5% of the time.
Dear Dealz2offer, thank you for your feedback. Sorry for not the best experience with Trackr app. At the moment few tracking codes that you've been testing on our app are showing up to date information. We are doing our best to provide qualitative service, but technical issues arise from time-to-time and we try to solve them ASAP. Currently due to COVID-19 situation in the world many tracking service providers and carriers have much more issues to solve, related to information updates, parcels delivery times, etc. Thank you for understanding. kind regards - Trackr team
April 28, 2020
I was installing the app but I got a error message. It is not working anymore and there is not option to contact the support !
Hello, dear Kilya Beauty, the temporary technical issue was solved and fixed. If you want to try Trackr app services - please do so, we've sent you a special offer to your email . Have a great day! [email protected] kind regards - Trackr team
March 25, 2020
I used this app before and its was good, never faced any issue until now, Since a week customer tracking status do not change. It stays in "waiting". This causing lot of trouble to our customer service. The worst is that is thaty even if we message Trackr , they even not replied, and hte problem is still not solved
Dear Easy Shape Maker, The problem is related to cjpacket carrier - they are facing technical issue providing tracking information to third parties, including Trackr app. Though on their website info is shown. We hope Cjpacket will solve their technical issues and tracking codes will get back to normal. But for this period our developers are already working on implementing temporary special solution in Trackr app - that customers during this problematic period could find cjpacket tracking no. updates. We'll send you an email, hope in 1-2 hours, when developers will finish their work. thank you for understanding and we truly apologise for inconvenience you are experiencing. Trackr team
March 16, 2020
Misleading. It does not have a trial. I do not recommend this app at all. They want to charge me $47
Hello Knik Knack, Trackr app has 15 days free trial in a monthly plan - as it is indicated in plans description on a listing page https://apps.shopify.com/trackr. After installing the app, please choose monthly plan of Trackr app in your shop's admin, you'll be redirected to Shopify's payment window - there will be indicated the date of the first monthly charge - it will be two weeks later than the app was installed. So the first 15 days - will be for free of charge for trial. If you like the app after the trial - you can stay in a monthly plan or upgrade to more cost effective yearly. Or - uninstall the app before 15th day and you won't be charged at all. Hope this information helps. And if you have any questions - please contact us - [email protected] - we'll be glad to answer and help. Have a great day! Trackr team
Dec. 13, 2019
Stay away from this app. It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data. Moreover, even when customers filled in their orders' information, no tracking information found. I repeat, stay away.
Dear Quartzily, thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers. Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs. We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review. Sorry once again for this experience.
Dec. 11, 2019
there is a problem with the application. it's not working right now i have a serious problem with my customers
Dear Splendid Queen, Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap. Please let us know if you have additional questions or are facing some problems: we'll be here to help - [email protected] kind regards - Trackr team
June 17, 2019
Impossible to select carrier.... useless and waste of time Impossible de choisir les transporteurs donc c'est juste une perte de temps
Hello, TWS équipement, Thank you for your message to us. Trackr app supports more than 900 carriers all over the world. Their list can be found on app’s preferences page. Trackr app automatically detects to what carrier actual tracking code belongs to. Thats why there is no need to make carrier manual selections anymore. Our customers have possibility to test the app 15 days for FREE and decide, if it really fits their needs. We kindly invite you to test the app and if you’ll have any questions or need any help - Trackr support team is always ready to help you. Just email us at [email protected]. Besides tracking service, Tracker includes additional features, such as: tracking info translation service, hide carriers function, customisable delivery notification emails. All of them are free. We wish you all the best in your business and hope to see you among our customers! Trackr support
Dec. 16, 2018
This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.
Nov. 28, 2018
I thought i was the only one not getting any response from the developers. At least now I know I'm not crazy.
Oct. 25, 2018
It doesn't even work.... I tried installing it over again. Clearing cookies...etc. Nothing. Can someone help me out here?
Oct. 16, 2018
No way of cancelling my plan and it is frustrating... Sort it out and stop charging people on the backgroung!
Sept. 15, 2018
I emailed twice to get some support with adding this app. Unfortunately I got no response nor did the app work. Uninstalled
Sept. 13, 2018
0 stars if possible... The page keeps on loading and loading and loading that I had customers e mailing me asking about their shipment status that our tracking doesn't work and I tested it and they are correct Atleast if you charge, make sure it works.
Aug. 21, 2018
I have a store using this app. I’ve written to the Trackr support team numerous times about a very important issue affecting tracking on my page and they haven’t responded to any of my messages.