Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,860
chart
#1,171
All reviews
Rating Breakdown
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May 11, 2022
App page is a little misleading. Says there is a free version, but it's only for stores under 60 days old and with less than 5 orders. No issue with the developers wanting to charge for their hard work, but if you're looking for a free appm this isn't it.
Hi Michael, This is Justin and we're deeply sorry for your unexpected experience with our app In relation to your main concern about Free plan, we have Free plan, however please be advised that we offer a Free plan for stores that are created in more than 60 days and have no more than 5 orders in the hopes of helping them in the early stages. For your case, we are deeply sorry for making you confused because the information about Free plan is not clear enough, however hope you sympathize for us, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team is checking on this to avoid misleading in the future I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Justin Transcy - Translate Language and Convert Currency
Nov. 22, 2022
Your customer support team and dev team are very helpful and efficient. We really appreciate your assistance. After using the app for months, we are able to manage most of the situations when using it, of course there are things of the app that need improvement, but with your hard work and good service attitude, we believe Transcy will continue to thrive!
Hi Peggy, My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Vincent Transcy - Translate Language and Convert Currency
March 4, 2022
I like this app. The only thing is that there is now way to translate a word once on the entier website, I have to translate it everywhere it appears.
Hi Valentine, Here's Oriana. Thank you so much for your review. Based on your concern, I seem not to catch your point clearly, as I have seen that my colleague is following up your case, please let them know if you need further support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency
March 23, 2022
Au début je trouvais l'appli top, malheureusement elle change la devise de votre site (elle a mit la mienne en euro) alors que je ne travaille pas en euro. Le point positif est que le service client est assez réactif
Hi Camille, This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency
Feb. 12, 2022
Użyłem aplikacji w celu translacji mojej strony e-commerce. Kilka problemów technicznych zostało rozwiązanych przez agenta. Głównym problemem jest panel administracyjny - bardzo nieintuicyjny i ciężko znaleźć lokalizacje translacji co do czego się odnosi.
Hi Teresa, I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. For your concern as you did not know how to locate your needed word to translate in app, as usual we clearly divide resource types such as product or checkout page, then you should go its details and edit your translation content manually easily. I have seen that you're having an active chat with my colleague, please let them know if you need further support. Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Marcus Transcy - Translate Language and Convert Currency
Jan. 31, 2022
support is nice and competent. unfortunately with 1000+ products, the app doesn't make sense (checkout not translatable, corrections not possible)
Hi Roman, Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news. For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support. Best Regards, Diego
Oct. 5, 2022
Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this cannot be changed" For this reason we're forced to look for a different app. I'm rather disappointed that something as simple as decimals cannot be rectified. This issue provokes my customers and scares them away. Transcy is a great app, the support team is always quick to answer, but if your business is world wide, best to look for an app that has only 2 decimals for pricing.
Hi Gidion, I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience In relation to your issue, around 2 months ago, we have updated our app by turning 2 decimals into 3 decimals and we have got some feedback about this, our team has realized this and will add more option with 2 decimals in the next releases, once it's officially released you will be informed accordingly, so we highly appreciate your empathy on this situation As a temporary solution, you could use Custom rounding function to edit it manually. Kindly go to Currency setting> Edit> scroll down and you will find a place to edit Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Best Regards Marcus Transcy by OneCommerce
Jan. 21, 2022
The app is quite intuitive and easy to use. I would still have liked to receive by email after the installation a short guide of the steps to properly install the application. However, I received help very quickly from Lisa to help me integrate the application into my theme (which is not supported by the application). The application translated the majority of my products well, but I had to translate all the variants individually on my 300 products. Parts of my website weren't translating correctly and developers helped me fix it in less than 24 hours. Still satisfied with the application and the support received.
Hi Sarah, This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review with our app. As usual, our app will automatically translate not only your variants but also the rest of sections on your stores , besides that we allow users to edit its translation in case the automatic translation cannot reach their expectation. In addition, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency
Dec. 24, 2021
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Hi David, Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store. We have seen that you uninstalled our app already. For further check your case, you please consider to reinstall our app and let us have a chance to support you with the highest priority. Besides that our colleague is supporting your case, please kindly check the relevant channel for further help. Looking forward to hearing from you soon Regards, Vincent Transcy - Translate Language and Convert Currency
Oct. 25, 2021
it's not easy to use at first but with some help it's fine. The person who helped me understood my problems and answered all my questions. The only small problem is that you cannot change the currency on checkout. I don't have the possibility to have shopify payment in my country so it's a shame.
Hi Bayane, I'm Vincent from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience causingto your store. For your main concern as unable to change the currency on checkout page because your country has not supported Shopify payment yet, I would like to sympathize with you in this situation. However, this problem is not coming from our app and it's fully control by Shopify. To change the currency on checkout page or your customer can see their local currency on checkout page, you have to use Shopify payment. For further support about this kind of payment, you please contact Shopify for further support. I have seen that my colleague has sent you a follow up email, please let them know if you need further support. Best Regards Vincent Transcy - Translate Language and Convert Currency
Oct. 14, 2021
Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support that I've ever experienced. Multiple issues upon installation - including checkout translation not working. Support fixed this but then had an issue with product filter and search app not being translated and then an issue with mobile users being stuck in a 404 loop resulting in our website being unusable. These issues were eventually fixed but now checkout is not being translated again and now their support says they can't fix it. Extremely frustrating
Hi Lucy, This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store. For making it clear, you met some issues with our app and our agents have helped you resolve all related issues, but for the issue as checkout page is not translating properly, because it's from the change of theme which prevents the translation of checkout page from our app, so you please contact theme for further support in this situation. I have seen that my colleague has sent you some follow-up emails, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Jocelyn Transcy - Translate Language and Convert Currency
Sept. 13, 2021
Still testing the app hopefully it works well I have to give a review to test it because it won't show the dashbord
Hi there, This is Alex from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. We've seen that you left us with 3 star review and concerned about the dashboard, so we are wondering that there is something wrong with our app that makes you feel unsatisfied when testing the app. My colleague has sent you a follow-up email, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Alex Transcy - Translate Language and Convert Currency
Oct. 8, 2021
One of the good apps, but not for Arabic ,I faced some problems in arabic translation like duplicating the words and prices , the support team were so great and helped me alot to solve some of the problems i had but eventually i deleted the app to get rid of the problems that can not be solved.
Hi Layobaz, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency
Aug. 19, 2021
Just Started seems really good. Easy to operate and looks easy. I used other translate apps and it was not good. But this one I shall carry on using. I hope this helps customer.
Hi there, This is Donna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. However you left us with 3 star review, so I am wondering that there is something wrong with our app that makes you feel unsatisfied about our app. My colleague has sent you a follow-up email, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Donna Transcy - Translate Language and Convert Currency
Aug. 17, 2021
Staff is super helpful and even contacted me to help me install the language/currency dropdown themselves. The only downside is it overlaps everything on the site when scrolling. I thought it would be managed via the Shopify language switcher, so I'm not sure I'll keep it.
Hi Baka, Here's Keelin from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In relation to your concern "The only downside is it overlaps everything on the site when scrolling", because you uninstalled our app, so we cannot check it further. Could you please consider to reinstall our app? so we're willing to help you. My colleague has sent you a follow-up email, please let them know if you need further support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Keelin Transcy - Translate Language and Convert Currency
July 24, 2021
Trying to get the languages to work on shopify from the app was confusing, then when the agent would send a screen shot on what to do, it would come with an error msg 404 and it was just to much to go through for something as simple as changing the languages
Hi Deleecha, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for the inconvenience caused to your store. Throughout your conversation, although you met some troubles with setting up the translation from our app, the agent still helped you resolve all of your concerns. With 404 error, this is not a bug from the app. The cause is from your language versions created on your Shopify admin before. For making it clear, if you have added other languages in Shopify admin before but have not enabled/published those languages for your store domain yet, then it will cause this problem. As I have checked and seen that my colleague has sent you a follow-up email, please let them know if you need further support. Best Regards Joyce Transcy - Translate Language and Convert Currency
June 6, 2021
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Hi Xuedan, Here's Godiva from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for leaving us a review. However, we seem not to understand your review content. You are having an active chat with my colleague, please elaborate it and let them know if you need further support. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Godiva Transcy - Translate Language and Convert Currency
May 21, 2021
It would be great if there were five languages free so we could make more money to upgrade to a price package.
Hi there, This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback. For free plan, although you can add only one target language to translate, we offer more highlighted features such as edit translation, customize switcher style, convert up to 167 target currency or Auto Switch Currency by location, etc,... Especially, we allow users to test out all Premium functions in 7 days for FREE on Transcy. As you're having an active with my colleague, please let them know if you need further support. Looking forward to hearing from you soon. Best Regards Elisa
May 6, 2021
It works OK, however it is slow. The customer care department helps a lot and responds really quick.
Hi Wendy, I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. In relation to your concern, as you said that it's slow, you mean once you switch to target language, the switcher button is loading slowly, do not you? If yes, as usual, after your page fully renders, the switcher button will shown around 3 seconds. We have realized this and it will be improved in the next version. Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Anna Transcy - Translate Language and Convert Currency
May 1, 2021
Great customer service. A little pricey,but overall good. The website can improve a bit on manual translation - it can be easier with better editing features on the website.
Hi Sahathanee, Here's William from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you love our support. As we have checked your case and clearly know what you are meeting trouble with manage translation. We have noted your point for concern team to improve it for future update. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, William Transcy - Translate Language and Convert Currency