Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,558
chart
#730
All reviews
Review RSS Feed
Dec. 24, 2021
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Hi David, Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store. We have seen that you uninstalled our app already. For further check your case, you please consider to reinstall our app and let us have a chance to support you with the highest priority. Besides that our colleague is supporting your case, please kindly check the relevant channel for further help. Looking forward to hearing from you soon Regards, Vincent Transcy - Translate Language and Convert Currency
Oct. 14, 2021
Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support that I've ever experienced. Multiple issues upon installation - including checkout translation not working. Support fixed this but then had an issue with product filter and search app not being translated and then an issue with mobile users being stuck in a 404 loop resulting in our website being unusable. These issues were eventually fixed but now checkout is not being translated again and now their support says they can't fix it. Extremely frustrating
Hi Lucy, This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store. For making it clear, you met some issues with our app and our agents have helped you resolve all related issues, but for the issue as checkout page is not translating properly, because it's from the change of theme which prevents the translation of checkout page from our app, so you please contact theme for further support in this situation. I have seen that my colleague has sent you some follow-up emails, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Jocelyn Transcy - Translate Language and Convert Currency
Aug. 19, 2021
Just Started seems really good. Easy to operate and looks easy. I used other translate apps and it was not good. But this one I shall carry on using. I hope this helps customer.
Hi there, This is Donna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. However you left us with 3 star review, so I am wondering that there is something wrong with our app that makes you feel unsatisfied about our app. My colleague has sent you a follow-up email, please let them know if you need further support. Looking forward to hearing from you soon. Regards, Donna Transcy - Translate Language and Convert Currency
May 1, 2021
Great customer service. A little pricey,but overall good. The website can improve a bit on manual translation - it can be easier with better editing features on the website.
Hi Sahathanee, Here's William from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you love our support. As we have checked your case and clearly know what you are meeting trouble with manage translation. We have noted your point for concern team to improve it for future update. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, William Transcy - Translate Language and Convert Currency