All reviews

Rating Breakdown

  • 5
    89% (2,291 ratings)
  • 4
    5% (117 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (19 ratings)
  • 1
    4% (113 ratings)

Reviews with Text

  • 98% (2,508)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 24, 2023

great experience

Using app

19 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Oct. 24, 2023

Very good translations and great service :-) Happy customer!

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Oct. 23, 2023

customer experience is just so goated. Highly recommend

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Oct. 18, 2023

The best translation application I've tried, with a friendly and quick reply customer support for any help. Result is amazing! Highly Recommended

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi Mei, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

Oct. 17, 2023

Funktioniert super wenn alle Märkte und Grundeinstellungen gesetzt sind - etwas teuer wenn man mehr als 5 Sprachen will. Übersetzungsqualität gut

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2024

Great customer service and fast app! I had a few customized requirements and they were able to move the app around for me! Problem solved :) Thank you Mrs.Polaris for helping me out.

Store

JOWUA

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi JO, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Oct. 13, 2023

We had Polaris helping us on the final set up, and she was great. Very happy with her support, and also with the rest of the team. Really great support.

Using app

29 days

Total reviews

14

Average rating

4.9

Developer Reply

Hi Rebecca, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Oct. 12, 2023

Shiro helped us really nicely with our inquiry. prompt solution was given, very friendly

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Great service from support(Rosa) installing the app.

Store

VanZus

Using app

About 6 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Van, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Great Service ! Clara from the service was very helpfull

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Neptun, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Very good support! I like the app and its functionality. It’s better than other apps.

Store

Maranc

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Banga, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 10, 2023

Great customer service received!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Nicole, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Oct. 5, 2023

Very easy to use and excellent customer service!

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Advav, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Oct. 4, 2023

Always quick and problem solving support!

Store

B KREB

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Bettina, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

1 / 5 Share

Oct. 4, 2023

I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0. I am already searching for an alternative because that app is horrible! There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it. I've contacted the support now 100 times the last year and the bugs showing up again and again. There is always a

Using app

About 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Hi Jan, This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience - In relation to AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes - For the other issues, we have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support. Regards, Adela Transcy by OneCommerce

1 / 5 Share

Oct. 1, 2023

this is absolutely a waste of time and money, the app is unable to translate our products by bulk, even though we committed to pay the most expensive plan

Store

acacuss

Using app

1 day

Total reviews

4

Average rating

1.0

Developer Reply

Hi Mohamed, This is Saha and we would like to apologize for any inconvenience causing to your experience In relation to your issue, we have seen you have not contacted us to report yet. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please let him know if you need further support Regards, Saha Transcy by OneCommerce

5 / 5 Share

Sept. 30, 2023

Supporto rapido e molto cordiale, consigliato!

Using app

22 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi Denis, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Sept. 29, 2023

Their customer service team is always available and willing to help. Thanks Transcy!!

Using app

4 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi Jan, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Sept. 27, 2023

Polaris was quick to answer my inquiries.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Marie, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Sept. 21, 2023

I am very impressed with the support I received as soon as I downloaded the app. It's not common to get this type of guidance to ensure that everything is working smoothly. Great customer support from their knowledgeable team!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Steve, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce